SUMMARY

• 10 years of professional experience in Application Software Designing, Development, Testing and Implementation with 6 Years of Salesforce CRM Platform as a Configurator, Administrator and developer with experience in Apex Coding Language.
• Extensive experience in SFDC implementation and customization, and an In - depth understanding of SFDC CRM business processes.
• Proficient with Sales Cloud, Service Cloud, Call Center, Force.com, Chatter collaboration and App-exchange on Salesforce.
• Experience with SFDC development using JavaScript, Force.com IDE, Apex classes and Triggers (for bulk with exception handling), Test Methods, VisualForce Custom Controllers and Extensions, SOQL and SOSL quires and DML statements
• Expert in almost all declarative tasks as a Salesforce administrator and advanced implementations tasks including but not limited to creating custom objects, fields, tabs, profiles, roles, users, page layouts, Reports, Dashboards, Tasks and actions, validation rules, Data Utilities, Data loading and cleansing
• Designed junction objects for relationships (lookup and Master-detail) and implemented various advanced fields like Pick lists, Custom Formula Fields, Field Dependencies, Work Flows rules, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Experience in the complete life cycle of project development (SFDC) including Release Management, System Analysis, Design, Development, Testing and Deployment.
• Worked closely with Business Users to enable business processes using SFDC and providing regular training.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Experience in data migration using Salesforce data loader.
• Performed Integration of SFDC with external Web Service API’s.
• Proficient in business CRM processes like Forecasting, Campaign Management, Lead management, and Pipeline Management, Account Management and Case management.
• Strong knowledge of SDLC process and experience working in teams implementing Agile Scrum Methodologies.
• A skilled problem solver and an efficient team player. Can effectively work in both independent and collaborative work environments, have excellent communication and inter-personal skills, and ability to effectively communicate technical issues and resolve problems at all levels of the organization to reach deadlines.
• Worked with Cassandra database intermediately.

TECHNICAL SKILLS

• SAP R/3 4.5 4.7
• SAP ECC 5.0
• SAP ECC 6.0
• SCM EWM 7.0
• SCM EWM 9.0
• SFDC Technology - Apex Custom Controllers and Extensions
• JavaScript
• Apex triggers
• VisualForce Pages
• Force.com IDE ( Eclipse)
• SOQL
• SOSL
• Data Loader
• Connect offline
• Apex explorer
• Informatica-on-demand; C
• C++
• PHP
• SQL
• ASP.Net
• Microsoft Office
• Access
• Excel
• Power Point
• Project
• MS Visio and Word)

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Interacted with various business user groups for gathering the requirements for SalesForce interface development and documented the Business and Software Requirements.
• Performed detail analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like VisualForce, Force.com API, and Web Services.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.
• Designed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and VisualForce pages as user interface.
• Developed the Apex classes, VisualForce pages, Batch Apex, Triggersas part of the Product Return in OneStep Application.
• Used Salesforce Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow.
• Implemented the requirements on Salesforce.com platform and Force.com IDE plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and VisualForce Pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Customized email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Designed and Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Hand on experience by using An ETL (Informatica) tool performed data loading from external system to OneStep Application and OneStep Application to external system.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Extracted the data from MS Access application into the external databases (MS SQL server 2008rt) for generating large data reports using the Informatica on Demand.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Implemented profiles and Object and field level security to hide critical information on the profile users.
• Worked on users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com.
• Designed test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.

Confidential

SalesForce Developer/Administrator

Responsibilities:

• Manage a team of seven (7)
• Interacted with various business user groups for gathering requirements for Salesforce implementation and documented the Business and Software Requirements.
• Extensively involved in moderating JAD sessions with different business units and application development team.
• Designed Use Case Diagrams and Use Case Specification documents based on requirements gathered.
• Created the company profile, set up new users, defined roles and set up public groups, Involved in setting up field level access for each custom object created based on the user’s role within the Organization.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SFDC and other Platform based technologies like VisualForce, Force.com API and Web Services.
• Utilized JavaScript and Apex Classes, Controllers and Apex Triggers for various company specific functional needs in the application.
• Experienced in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Developed Triggers with bulk-safe and exception handling and have a minimum of 80% code coverage
• Used Data Loader for Data Migration in force.com platform
• Involved in Implementation and Design of Campaigns, Cases, Issues, Product and Orders Management and Product Rejection module.
• Configured visual workflows for price quotes
• Used Picklists, Dependent Picklists, and Record Types to enforce data quality.
• Created Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Generated Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Worked with Approval processes that used Email Approvals and Parallel Approval steps
• Used Process Visualizer to study Approval steps.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Performed many declarative administration tasks as needed, managing custom fields, integration and data cleanup

Confidential

SalesForce Developer/Administrator

Responsibilities:

• Developed Queues for the specific leads based on the lead assignment rules
• Applied approval process for the partner and deal registration users
• Implemented the logic to find the existing matches for the accounts, contacts and opportunities
• Created VisualForce pages and Apex classes and test methods in accordance to the requirements.
• Extensively used Apex codes and JavaScript to develop bulk-safe triggers, workflow rules and required business logic.
• Wrote various queries in generating reports using combination of custom objects and standard objects
• Perform administration tasks as needed, managing custom fields and page layouts for standard and custom objects
• Implemented Chatter collaboration
• Used applications like dupeblocker for data duplicate data cleansing
• Modified simple workflows to in corporate Email Alerts and Field Updates.
• Scheduled retrieval of report data to be used with Analytic Snapshots.
• Worked with Formula fields for calculation, related object display, integration and data realization.
• Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing.
• Worked with Profiles and Administrative permissions to grant/deny users access to platform features.
• Worked with Setup Audit Trail to gather information about client usage and then Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Salesforce.com instance using Data Loader.
• Designed and implemented various Email templates for Auto-Response to customers.
• Worked with field & page layout customization for the standard and custom objects like tabs, fields, pick lists, rollup summary as per the business need.
• Training the end-users of the SFDC CRM application.

Confidential

SalesForce Developer/Administrator

Responsibilities:

• Managed a team of five (5).
• Implemented BigMachine solutions form AppExchange to configure real time and centralized pricing and quote to eliminate the older disconnected quoting tool and to simplify the entire quoting process.
• Integrated Salesforce.com with BigMachine and DocuSign from SFDC AppExchange using SalesForce Partner Web Services for approval and custom workflow solution.
• Developed Apex triggers, Apex classes and test classes working around the governor limits.
• Designed Apex Before Insert, Before Update, After Insert and After Update Triggers.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Involved in analysis of functional and technical requirements; created the custom objects, formula fields, lookup and master-detailrelationships.
• Created various Reports (summary, matrix, tabular and dashboards) to assist managers to better utilize Salesforce as a sales tool
• Implementedsecurity and sharing rulesat object, field, and record level for different users at different levels of organization. Alsocreated various profiles and configured the permissions based on the organizational hierarchy and created public groups.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Configure multiple Outlook settings for various users and perform field mapping and matching criteria and other advanced settings based on the requirements
• Experienced with JavaScript, Apex Codes, SOQL and SOSL queries and DML statements
• Wrote various queries in generating reports and Dashboards using combination of custom objects and standard objects
• Performed administration tasks as needed, managing custom fields, integration and data cleanup
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles
• Developed Salesforce.com site and customer portal for various organizational units and partners

Confidential

SalesForce Developer/Administrator

Responsibilities:

• Proficient in setting up field level access for each custom object created based on the user’s role within the organization.
• Worked with field & page layout customization for the standard objects like Account, contact, Leads.
• Experienced with customizing custom objects, tabs, fields, page layout as per the business need.
• Expertise on migrating data from external legacy system into Salesforce application using Apex Data loader & CSV files.
• Worked on Requirements gathering and project management forSFDC implementations in accordance with the needs of the organization.
• Used JavaScript, Developed Apex classes, Controller classes and Apex triggers for various functional needs in the application.
• Worked on various Salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Experienced in developingSFDCcustom objects and work-flow business rules.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Developed and configured custom reports and report folders for different user profiles.
• Experience integrating the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Experienced on implementing role hierarchy & sharing rules to configure visibility
• Customized the Messages & Alerts on the Home page.
• Experienced with SOQL and SOSL query language
• Qualified in implementing visibility rules established within Salesforce.com. The context user should only be able to view the campaigns which are visible to him via standard Salesforce UI.
• Involved in client interaction for discussing the work flow and customization of page layouts.
• Worked closely with business process reviews.

Confidential

SalesForce Developer/Administrator

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Developed various Custom Objects, Tabs, Components and VisualForce Pages.
• Designed various Custom Reports and Dashboards for different user profiles based on the need in the organization.
• Worked with the development team to implement Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Involved in querying Salesforce tables using SOQL & SOSL
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Training the internal business users to use the application and develop their own custom reports.

Confidential

SAP SD Consultant

Responsibilities:

• Overall responsibility for sales and distribution with involvement in the final project preparation phase.
• Prepared Customer Master Records for Sold-to Party, Ship-to Party, Bill-to Party, Payer Records and Material Master Records for transactions, Worked on Customer Material Information Records.
• Configured and Set up Distribution Channels and Divisions and Sales Groups, Customer Groups, tables and fields as required.
• Customized Account Determination, Account Groups, and Billing Plan types.
• Defined and Assigned Shipping Groups/ Loading Groups and Rules for Shipping Point Determination
• Created training manuals for end users in the support phase and also worked with the help of the support team to decide if the end user problems were break fixes or just end user problems.
• Worked extensively with WRICEF (work flow, reports, Interface, Conversion, Enhancement, Form) documents
• Wrote a functional specification between SAP and CSI road for transportation purposes

Confidential

SAP SD Functional Analyst

Responsibilities:

• Involved from Conceptual Design stage
• Documentation of order to cash processes
• Supported the Order to cash process by initiating the ticket resolving process
• Business Processes / Blue Print finalization,
• QA checks, Integration and User acceptance testing
• Organized end user documentation & training.