OBJECTIVE

• To work on projects of challenging nature in an organization where a growth - oriented environment provides unlimited scope for learning new skills and becoming a quality professional.

SUMMARY

• Salesforce.com certified Force.com developer (DEV401) with around 7 years of IT experience including 4+ years of experience in Salesforce.com platform as an Administrator/ Business Analyst; experience throughout the Software Development Life Cycle (SDLC), business analysis, modeling, design, coding, testing, data management, and Implementation.
• Excellent interpersonal dexterity with proven ability to converse, liaise, negotiate and relate with a wide range of personalities from diverse socio-economic and cultural backgrounds. Strong business acumen, analytical, problem solving, and presentation skills.
• Excellent written and verbal communication skills.
• Excellent work ethics, self-motivated, quick learner and team oriented.
• Outstanding skills in problem solving and analysis.
• Goal oriented with a unique understanding of business processes.
• Proficient in salesforce platform tools: creating business models, Workflow Rules and actions, Approval Processes, Setting Advanced Security Model, Security Settings and controls, Creating Profiles, Roles, Email Services, designing and creating complex relationships, Page Layouts.
• Knowledge of Salesforce.com Sales Cloud, Service Cloud and Software Development Life Cycle.
• Worked with sandboxes, workflow rules, profiles, roles and license types.
• Extensive experience of automating complex business processes using declarative features such as workflows, approval process and dynamic approval process.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Created various profiles and configured the permissions based on the organizational hierarchy.
• Experience in administration, configuration, implementation and support of Salesforce CRM and Salesforce applications.
• Proficient in generating and analyzing customized reports, dashboards and analytic snapshots, and advanced data analysis in salesforce.
• Experience in Salesforce security using Roles, Profiles, User Creation, Email Services, and Page Layouts, Customized standard objects like Accounts, Opportunities and Contacts.
• Knowledge of risk analysis associated with enhancement and impact on the system.
• Provided assistance to clients with thoughtful experience.
• Experience of working with business users to capture requirements.
• Experience in performing gap analysis of the business requirements.
• Experience conducting trainings for business users before UAT's.
• Experience in creating training/system manuals.
• Experience in preparing functional design documents.
• Hands on experience in customizations using Apex.
• Experience in preparing processed maps, activity diagrams, business rules, vision, stakeholder requirements, (UML diagrams and Use Case specifications) using appropriate software such as, MS Visio, MS Word.
• Good Knowledge of different testing methodologies such as Requirement Analysis, BVT, Deployment, Integration Testing, System Testing, Security Testing, Compatibility Testing, Performance Testing, Accessibility Testing, User Acceptance Testing. With hands on experience on system testing, integration testing and user acceptance testing.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Sales Cloud, Service Cloud, AppExchange, Apex Data Loader, Salesforce Sandbox configuration, Force.com, Force.com Explorer, Data Loader. Import wizards, change sets. Force.com Platform Objects, Workflows, Approvals, Formulas, Automation, Validation Rules, Relationships, Page Layouts, Email Templates, Roles & Profiles, Reports & Dashboards, Analytic Snapshots, Security and Sharing rulesWeb Tools HTML, Photoshop, PageMaker.

Programming Languages: Java.

Testing Tools: Quick Test Professional, Load Runner, Test Director, Quality Center, and Rational Clear Quest.

SDLC: Rational Unified Process (RUP), UML, Use cases and Use case diagrams, Class/ State diagrams, Entity Relationship Diagrams, Agile methodology / Scrum, Waterfall methodology, V model.

Test Management Tools: QC/Test Director, Bugzilla, QSM.

Operating Systems: Windows XP, Vista, 7 and 8.

Documentation Tools: MS Office, MS Visio Pro, MS Project, SnagIt, Excel.

PROFESSIONAL EXPERIENCE

Salesforce.com Business Analyst/ Admin

Confidential, Plano, TX

Responsibilities:

• Interacted with stakeholders to get a better understanding of client business processes and gather business requirements for Business Process Analysis.
• Performed gap analysis to understand the improvements that can be placed in the process.
• Manage ongoing support requests and administrative needs.
• Provided training to end users before deployment of the project.
• Created and maintained the documentation for Design, Migration and Integration.
• Involved in UI design reviews.
• Responsible for creating Visio diagrams for UI flows.
• Assessment of the usage of Salesforce for business users and make recommendations and streamline the existing process for Salesforce usage
• Prepared business rules and best practices document for business users on how to navigate through Salesforce, how to use reports and dashboards for tracking the Sales opportunities.
• Interacted with various business users to understand how they are using existing Siebel application to perform their business and the shortcomings.
• Responsible for creating test cases.
• Responsible for Integration testing.
• Responsible for coordinating system testing.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Created custom reports and dashboards as per the business requirements.
• Conducted trainings for business users.

Salesforce Business Analyst/Admin

Confidential - Philadelphia, PA

Responsibilities:

• Involved in customer communication management, web-content management, digital asset management, forms processing, and compliance management.
• Identified use-cases from the requirements and write use-case specifications.
• Interacted with stakeholders to get a better understanding of client business processes and gather business requirements for Business Process Analysis.
• Prepared as-is process documentation and to-be process documentation.
• Performed gap analysis to understand the improvements that can be placed in the process.
• Creation and delivery of requirements, planning documentation, features and functional specifications, business process flow design, and recommendations on scope.
• Managed security, users, roles, profiles, groups, queues, sharing rules and other setup options.
• Written UI/Business validations for the owned use cases perform integration testing of owned use cases.
• Involved in all phases (Unit/Integration/System) of testing.
• Creating and managing custom objects, fields, developing custom reports, dashboards, and setting up SFDC user base.
• Supporting strategic Salesforce initiatives-gathering, documenting, analyzing and drawing conclusions regarding complex data and information.
• Performed routine and basic administration of Salesforce.com instance(s).
• Reviewed and contributed to the overall design and layout of Marketing Initiative.
• Identified data problems and fixed them by de-duplication and cleaning.
• Created training documentation on system changes.
• Designed the flow for Dynamic Approval Processes for fund allocations.

Salesforce.com Business Analyst/Admin

Confidential - Detroit, MI

Responsibilities:

• Managed, analyzed and defined stakeholder needs.
• Involved in creating Gap analysis document identifying the data, business process and work flows of the organization with respect to SalesForce.com implementation.
• Interacted with the Salesforce.com premium tech support team on a regular basis
• Interacted with various business team members to gather and document the requirements for Salesforce Interface development and documented them
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured sharing settings
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created the workflows for automated lead routing, lead escalation and email alerts.
• Worked closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions.
• Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Involved in the maintenance of the previous versions of the product by addressing bugs and client issues.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
• Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.
• Worked with Operations Manager and users to determine business requirements, provide administrative support and design /implement solutions in Salesforce.com CRM.

Java Developer

Confidential

Responsibilities:

• Responsible for gathering requirements from business users.
• Involved in design reviews
• Involved in preparation of functional and design documents.
• Involved in coding as per the business requirements.
• Developed user interface using HTML, JavaScript
• Coded business logic in Java.
• Responsible for performing unit testing.
• Responsible for preparing training manuals
• Involved in defect fixing.
• Involved in production support.

UI Developer

Confidential

Responsibilities:

• Responsible for preparing unit test cases as per business requirements specification.
• Involved in coding as per the business requirements.
• Developed user interface (UI) of the application using HTML, JavaScript.
• Responsible for performing unit testing.
• Assisted business users during UAT testing.
• Involved in defect fixing.
• Involved in production support.
• Involved in preparing training manuals.

Manual Tester

Confidential

Responsibilities:

• Involved in preparing test cases as per business requirements
• Responsible for manual testing of the application.
• Responsible for reporting and tracking defects.
• Assisted business users during user acceptance testing.
• Involved in preparing training manuals.
• Involved in testing of defects.
• Involved in production support.