SUMMARY

• 7 years of IT experience as a Business Analyst and application support with a deep understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications and Application Design.
• Proficient in Technical and Business Writing. Prepared business documents such as User Requirements Specification, Functional Requirement Specifications, System Impact Specifications, Process Flow diagrams, Requirement and Traceability Matrices etc.
• Extensive experience in business requirement elicitation/gathering techniques like interviewing, questionnaires, brainstorming, focus groups; conducting Joint Application Development (JAD), Joint Requirement Planning (JRP), and User Stories.
• Excellent knowledge of all the phases of the Software Development Life Cycle (SDLC), Test development life cycle (TDLC), and Project Management life cycle by applying RUP, SDLC, AGILE, SCRUM and Waterfall methodologies.
• Adept in Project Management Activities - Project Scoping, Planning, Estimating, scheduling, coordinating and facilitating meetings, managing all correspondence, status reports, meeting minutes, tracking of project tasks.
• Developed Use cases, Use case models, Activity models, sequence diagrams and other UMLs to define the functioning and desirability of the application at hand.
• Experience in Relational and Dimensional Data modeling for creating Logical and Physical Design of Database and ER Diagrams. In depth experience in Database Administration.
• Experience in performing SWOT analysis, Root Cause analysis, Cost Benefit analysis, GAP analysis as well as analysis of system specifications and business requirements.
• Hands on experience as a Software Quality Analyst, a role which included creating Test Plans, conducting Test Procedures, writing Test Cases, Test Scripts, identifying different Testing Techniques and tracking defects.
• Strong analytical, diagnostic and troubleshooting skills such as documenting, tracking and managing issues/risks including management of User Request Change.
• Highly motivated team player with excellent Interpersonal and Customer Facing Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities within a fast paced environment.

TECHNICAL SKILLS

Business Tools: Microsoft Office Suite (Word, Excel, Power Point, MS Access, Project, Outlook, MS Visio, MS Project), SharePoint

Process Methodology: SDLC, RUP, Waterfall and Agile/Scrum frameworks

Business Modeling Tools: MS Visio, UML

Operating Systems: Windows, Linux (Ubuntu), Mac OS

Programming Languages: JAVA, SQL, HTML, CSS, PHP, Python

PROFESSIONAL EXPERIENCE

Confidential, Denver, CO

IT Business Analyst

Responsibilities:

• Worked with project managers and project team members to move the projects forward throughout Kaiser’s infrastructure design process.
• Documentation of hardware and software requirements for each IT project.
• Documentation of storage & backup as well as database requirements for each IT project.
• Communicated with cross functional teams for IT initiatives and improve current and obsolete processes.
• Assisted in the improvement, design and testing of internally used software employed throughout the various project phases.
• Worked directly with management and respond aggressively to their needs.
• Involved in analysis of the required documents, Application Requirements, specifications and test results.
• Hands-on process improvement to integrate automated/manual processes and data/information from multiple sources and formats.
• Participated in the review of key project deliverables.
• Responsible for the day-to-day execution of the project delivery including requirements validation, design review, test planning, testing, operational preparations and implementation.

Confidential, Minneapolis, MN

Business Systems Analyst

Responsibilities:

• Heavily involved in the analysis phase of the project which included creating the work breakdown structure documents, cost benefit analysis and high level requirements.
• Gained experience with JDA software used for retail space planning by schematic analysts as well as competitive pricing software and product POS performance analysis.
• Created numerous use cases and BRDs that defined new functional & non-functional requirements of corporate systems software that included both ad-hoc and batch processes.
• Worked closely with various end user roles of the software application and held numerous meetings in order to log essential requirements and accurately understand current workflow processes.
• Interacted closely with Business development leads, Project Managers, subject matter experts, implementation consultants, business owners, senior BAs, developers and QA team to achieve project deliverables.
• Co-authored SQL database mapping document in order to accommodate systems changes and in corporate new functions requested by the business.
• Created process diagrams in MS Visio to illustrate data flow between database systems, business processes that had to be remodeled as a result of the upgrade and integration of new users and functions into the system.
• Worked on a regular basis with the development team, including offshore and remote teams, to clarify business needs and expectations as well as troubleshoot any setbacks experienced throughout the project schedule.

Confidential, Minneapolis, MN

Application Support Analyst - Business Analyst

Responsibilities:

• Assisted clinical staff in using medical software applications and devices and troubleshoot any issues experienced by users and report bugs or defects to appropriate IT department.
• Performed Manual and Automated Quality Assurance Testing on upcoming applications or newer version releases.
• Provided technical support for clinical trials, user acceptance testing (UAT) and proof of concept (POC) testing.
• Co-authored business requirements document with project teams and modeled Modeled AS IS and TO BE processes using MS Visio.
• Assisted in implementation of business functions and developed deep understanding of IS systems.
• Performed diagnosis of issue severity and proper troubleshooting of incident by interacting with developers so as to Report and Correct Bugs.
• Provide technical guidance and training to internal associates and clients/customers which included creating technical documentation - user guides, FAQs or other resource material.
• Worked with project managers and business analysts to accomplish project deliverables.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.

Confidential, Minneapolis, MN

Junior Business Analyst

Responsibilities:

• Defined and communicated system requirements, functional specifications for User Interface/Experience design, considering business requirements and system limitations.
• Wrote and maintained Test Scripts, Test cases, test plans and test data; Took the lead in identifying and resolving issues and documented the results in the approved Test Grid template.
• Provided tools and templates for the team to use. Determined the tool requirements and collaborated with other IT departments to procure and install required tools.
• Analyzed critical provider network related issues for member open enrollment
• Co-authored project plan and work breakdown structure for implementation.
• Conducted over 300 Test cases for Specific scenarios - such as Mental Health, Substance Abuse, Outpatient and Inpatient etc.
• Conducted O&P Mandate Testing based on the Guide lines of the O&P Mandate project - which involved the benefit changes for the Orthotics and Prosthetics columns.
• Elicited and captured well defined business requirements to enhance Definity Health and Confidential legacy systems for member portal interface.

Confidential

Helpdesk Technician

Responsibilities:

• Troubleshoot, record and track a wide range of IT issues (software & hardware) experienced by end-users.
• Provide comprehensive first-tier phone and in-person support for the efficient resolution of technology problems and requests for end-users.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware and configuring systems and applications.
• Assist with event setup and provide AV and multimedia support.