SUMMARY

• 7 years of IT experience, have worked in Finance, Securities and Insurance Domains as a Technical Consultant and Production Support Analyst
• Have been managing a team of 5 members as a Project Lead.
• Worked as a Developer on Siebel CRM 7.7 for 4 years.
• Managed and worked as a Siebel Tester on Siebel 8.1 for 3 years.
• Experienced in testing Mainframe
• Excellent Siebel Development skills and proficient with Siebel Tools and Client Configuration.
• Strong knowledge in Siebel Architecture and Data Model.
• Extensively worked as a Functional Consultant in providing CRM solutions to Siebel Finance specific applications.
• Strong Knowledge in customization of Siebel Objects - Applets, Views, Screens, Business Components, Business Objects, Links, MVGs, Toggle Applets, Drilldowns, Joins, Picklists.
• Proficient at Siebel Scripting (Server & Browser), designing Workflow Processes, Business service, Siebel Email Response.
• Experience in Siebel EAI - created Integration Workflows, Web Services(Inbound and Outbound), made use of Integration Objects, SOAP, WSDL(2 years).
• Good Knowledge in Siebel Administration, worked as Siebel Administrator.
• Experience in EIM. Developed configuration files (.ifb).
• Good knowledge and experience in Siebel Report design and generation using Actuate e-Report Designer as a tool.
• Worked on Siebel call center, Siebel eSales and Siebel Marketing and Siebel eService Applications.
• Strong knowledge in ERP & CRM domain.
• Familiar with Software Engineering & Testing Methodologies.
• Have good exposure to SDLC concepts.
• Exposure to ISO, CMM and PCMM process methodologies.
• Excellent analytical, logical and programming skills.
• Capacity to Work in Meeting Deadlines.
• Diagnostic Ability to go to the core of the problem.
• Willing to learn and adapt to new challenges.
• Excellent communications skills and strong interpersonal skills, which provide me with the ability to interact with managers, technical personnel, self-motivated a quick learner and team player.
• Excellent work ethics, and is team oriented with strong analytical and leadership qualities. Concentrated focus on customer value and satisfaction.

TECHNICAL SKILLS

Operating System: Windows XP, Windows 2000, Unix

Programming Languages: C, C++, Shell Script, SQL, XML, HTML

Database: DB2, Oracle

Script Language: e-Script

Functional Area: Customer Relationship Management, Finance

Tools: Siebel Tools, Actuate e-Report Design Professional, Autosys, Toad, Mercury Quality Center.

PROFESSIONAL EXPERIENCE

Confidential, Simi Valley, CA

Project Lead

Responsibilities:

• Identified scenarios, analyzed and wrote test cases for various modules for Application Integration testing, System Testing and Regression testing
• Collaborated with Project Management team for clarification and enhancement
• Collected test matrix
• Identified testing scenarios for UAT and performed user acceptance testing.
• Performed Load testing of the application
• Developed work flow diagrams for interfaces.
• Worked on load testing of Siebel and other end points.
• Tested Vendor transactions and routing logic.
• Validated Vendor transactions to and from Siebel
• Validated routing logic for old and new system
• Worked on Data Sync and Data Migration
• Reviewed system requirement
• Prepared knowledge transfer plan.
• Designed Test Strategy.
• Maintained Test Requirement Traceability Matrix.
• Identified risks in the project.
• Conducted triage meeting with business and other stakeholders.
• Performed database testing and database level validation.
• Coordinated with offshore team to author and execute test cases.
• Provided support for post production testing.
• Validated post production fixes and coordinated root cause analysis of production defects.

Environment: Siebel Financial Services 8.1, Siebel Financial Services 6, Oracle, Windows, Excel, Word

Confidential, Franklin, MA

Programmer Analyst

Responsibilities:

• Coordinate development and testing activities.
• Prepare system requirement and solution description document.
• Designed solution for sending out e-mails in bulk from Siebel using Web Service call.
• Worked on Inbound and Outbound Web Service.
• Worked on Siebel e-Mail Response.
• Designed reports used to view data from EBCs.
• Worked on configuration of Screens, Views & Applets using MVG/Pick lists, static & dynamic drilldowns, toggle etc.
• Provided support in configuration of BO Layer objects like Business Objects, Business Components, Joins, Pick Lists and Links based on Technical design documents. Worked on Picklists and made use of User Properties.
• Designed Home Pages.
• Wrote servers and browser Scripts at Applet and Business Component, Application level.
• Worked on Business Services.
• Modified web templates as per requirement.
• Created workflow processes and made use of Business services in the workflow.
• Worked on performance issues.
• Unit and Module Testing.

Environment: Siebel Call Center 7.7, Siebel Sales 7.7, Siebel Marketing 7.7

Confidential, Norwood, MA

Project Engineer

Responsibilities:

• Interacted with Business and prepared Design Document.
• Review System Requirements.
• Worked with the Production support team to resolve the issues and with the implementation teams for successful fixes on Test and production environments.
• Worked on Siebel Integration with FileNet which is used to view Files stored on FileNet servers though Siebel application.
• Worked on Siebel Integration with Java wherein Java method calls could create, query and update records present in Siebel database.
• Configured and customized Screens, Views & Applets using MVG/Pick lists, static & dynamic drilldowns, toggle applets etc.
• Configured objects at BO Layer objects like Business Objects, Business Components, Joins, Pick Lists and Links based on Technical design documents.
• Worked on Picklists and made use of User Properties.
• Designed Home Pages.
• Did Scripting at Applet and Business Component level.
• Worked on Business Services.
• Modified web templates as per requirement.
• Customized Field Service Workflows. Have good knowledge on entitlements.
• Created workflow processes and made use of Business services in the workflow.
• Worked on Outbound Web Service.
• Have good knowledge about EIM mapping.
• Worked on report generation using actuate tool.
• Worked on performance issues.
• Worked on Siebel Email Response.

Environment: Siebel Call Center 7.7, Siebel Sales 7.7, Siebel Marketing 7.7

Confidential

Project Engineer

Responsibilities:

• Document and review new/changes in job definition.
• Did shell scripting for uploading new feeds.
• Developed Autosys jobs for uploading feeds.
• Processing the daily feeds which included Firm, Account, Contact and Product Data.
• Performed certain Siebel Administrator Tasks like refreshing the servers, monitor proper working of Object Managers.

Environment: Siebel Call Center 7.7, Siebel Sales 7.7, Siebel Marketing 7.7, UNIX.