SUMMARY

• Around 12+ Years in Enterprise Software Applications Development and Enterprise Application Integrations using Salesforce Cloud Technologies, Share point and programming languages Apex, Visual Force, Trigger,CTI,five9 ASP.NET, C#.NET,PHP, Java Script, HTML, CSS.
• 7 Years of experience in Salesforce Development, configuration, integration etc.
• 2 Years of Architect experience
• Extensive experience on salesforce service cloud and sales cloud implementation.
• Involved in Pre Sales, POC, and Solution Designing etc.
• Cleared Salesforce 201(ADM), 301(Advance Admin), 401(Dev), Sales cloud, Service cloud, 501(Advance Dev MCQ only), Architect (Stage I).
• Hands on expertize in Force.com platform, building and customizing applications using Apex and Visualforce. Sound knowledge in customizing Sales and Service cloud applications and building custom applications to suit complex business requirements.
• Hands on experience with Web Service integrations using REST API,SOAP API, Meta Data API, Streaming API.
• Expertize in implementing Salesforce Security Model using Profiles, Permission Sets, OWD, Roles and Sharing Rules.
• Experience in implementing declarative SalesForce platform features using Object model, Relationships, Record Types, Page Layouts, Validation Rules and Workflows etc.
• Experience in developing web/ecommerce applications using PHP, ASP.NET, Java Script, HTML, CSS and good understanding on MVC architecture.
• Excellent Skills in Analysis, Design, Pre Sales, and Implementation of business flows etc.
• High energy and result oriented professional with experience in Health care, finance and Support management expertise.
• Having pure customer based approach utilizing ‘in - depth’ customer interaction and requirement gathering.
• Interacted with the Business Analysts, Identified the needs and requirements of the system, and designed a reporting solution to fit the needs.
• Excellent interpersonal skills to achieve senior management and end-user buy-in with succinct presentation and clear communication.

TECHNICAL SKILLS

SalesForce CRM: Apex, Visual Force, Web Services, Apex Data Loader, Sales Cloud, Service Cloud.

RDBMS: Oracle, MS SQL Server, DB2.

EAI: SOAP and REST API Web Services, Informatica.

Business/Industries: Finance, Manufacturing, Healthcare, Inventory Management, Software Services.

PROFESSIONAL EXPERIENCE

Confidential, Sanfrancisco, CA

Technical Lead

Responsibilities:

• Involved as Architect/Lead Developer and throughout life cycle of the projects and implemented several business use case on Force.com Platform.
• Implemented Servicecloud/ Sales cloud/Custom Cloud.
• Actively conducted several Technical discussions between Business teams, Analysts, developers and QA Team.
• Done Analysis, Design and develop complex business solutions on salesforce platform.
• Worked on integrating CTI five 9 system with salesforce.
• Developed Technical Design documents, testing framework and business model implementation using Apex classes
• Designed and deployed the Custom objects, Entity-Relationship data model, Formulas, Validation rules on the objects, Page layouts, Custom tabs, Components, Roles, Profiles, Public Groups, Permission Sets, Custom Settings and Labels to suit to the needs of the application.
• Developed inbound email services for processing inbound emails
• Designed and developed Batch Classes to handle bulk logic and invoked the batch Class from Trigger Context asynchronously.
• Developed Scheduler Classes for nightly batch processes.
• Implemented the Standard Set Controller and its attributes to paginate the records in Visual Force Pages.
• Designed Complex visual force pages using Apex Controllers (Standard, Custom Controllers and Extensions).
• Developed Triggers for standard and custom objects.
• Implemented Web services using SOAP and REST API for integrations with internal systems as well with external third party vendors.
• Developed Asynchronous Callouts using the Future Annotation and executed the future methods from a Trigger.
• Managed Different SFDCSandboxenvironmentsfor Dev/QA/UAT and Training.
• Managed Deployment management/Release Management.
• Assigned and worked with team members to resolve any issues they have in completing the tasks and providing support. Involved in working with Admins in business office to upgrade handoffs in production.
• Train and support end-users and facilitate end user adoption.
• Prompt identification, escalation and resolution of issues.
• Supported Post Go-live for resolving critical issues.

Confidential, Austin, TX

Technical Lead/ Architect

Responsibilities:

• Involved as Lead Developer and throughout life cycle of the projects and implemented several business use case on Force.com Platform.
• Implemented Service cloud/Custom Cloud.
• Actively conducted several Technical discussions between Business teams, Analysts, developers and QA Team.
• Worked on customising, devloping CTI and five9.
• Done Analysis, Design and develop complex business solutions on salesforce platform.
• Developed Technical Design documents, testing framework and business model implementation using Apex classes
• Designed and deployed the Custom objects, Entity-Relationship data model, Formulas, Validation rules on the objects, Page layouts, Custom tabs, Components, Roles, Profiles, Public Groups, Permission Sets, Custom Settings and Labels to suit to the needs of the application.
• Developed inbound email services for processing inbound emails
• Designed and developed Batch Classes to handle bulk logic and invoked the batch Class from Trigger Context asynchronously.
• Developed Scheduler Classes for nightly batch processes.
• Implemented the Standard Set Controller and its attributes to paginate the records in Visual Force Pages.
• Designed Complex visual force pages using Apex Controllers (Standard, Custom Controllers and Extensions).
• Developed Triggers for standard and custom objects.
• Implemented Web services using SOAP and REST API for integrations with internal systems as well with external third party vendors.
• Developed Asynchronous Callouts using the Future Annotation and executed the future methods from a Trigger.
• Managed Different SFDCSandboxenvironmentsfor Dev/QA/UAT and Training.
• Managed Deployment management/Release Management.
• Assigned and worked with team members to resolve any issues they have in completing the tasks and providing support. Involved in working with Admins in business office to upgrade handoffs in production.
• Train and support end-users and facilitate end user adoption.
• Prompt identification, escalation and resolution of issues.
• Supported Post Go-live for resolving critical issues.

Confidential, Houston

Lead Developer

Responsibilities:

• Involved as Developer Support Engineer to provide platform support to entire salesforce customer base.
• Conducted regular scrum meeting to resolve any issue within the team.
• Worked on service cloud customisation and custom cloud.
• Conducted several training of various topics such as ANT Tool, Rest API, Live agent etc.
• Worked closely with T3 and to resolve issues ASAP.
• Worked as Team Lead and assignment task to team member.
• Handled a Team of 10 people.

Confidential

Software Developer

Responsibilities:

• Involved as Developer and throughout life cycle of the projects. Implemented several modules of this project.
• Actively participated in Technical team discussions between Business teams, Analysts, developers and QA Team.
• Designed and deployed the Table, PDF reports, Charts, Dash boards, email feature etc.
• Developed custom email services and it management.
• Developed licenses management system.
• Designed and developed User Controls, Triggers, stored Procedures, user defined function etc.
• Managed Different Sandboxenvironmentsfor Dev/Test/UAT and Training.
• Managed Deployment management/Release Management.
• Train and support end-users and facilitate end user adoption.
• Prompt identification, escalation and resolution of issues.
• Supported Post Go-live for resolving critical issues.

Confidential

Software Developer

Responsibilities:

• Involved as Developer and throughout life cycle of the projects. Implemented Several modules of this project.
• Actively participated in Technical team discussions between Business teams, Analysts, developers and QA Team.
• Designed and deployed the Table, PDF reports, Charts, Dash boards, email feature etc.
• Developed custom email services and it management.
• Developed licenses management system.
• Designed and developed User Controls, Triggers, stored Procedures, user defined function etc.
• Managed Different SFDCSandboxenvironmentsfor Dev/Test/UAT and Training.
• Managed Deployment management/Release Management.
• Train and support end-users and facilitate end user adoption.
• Prompt identification, escalation and resolution of issues.
• Supported Post Go-live for resolving critical issues.

Confidential

Senior Software Developer

• Involved as Developer and throughout life cycle of the projects. Implemented Several modules of this project.
• Actively participated in Technical team discussions between Business teams, Analysts, developers and QA Team.
• Designed and deployed the Table, PDF reports, Charts, Dash boards, email feature etc.
• Developed custom email services and it management.
• Developed licenses management system.
• Designed and developed User Controls, Triggers, stored Procedures, user defined function etc.
• Managed Different SFDCSandboxenvironmentsfor Dev/Test/UAT and Training.
• Managed Deployment management/Release Management.
• Train and support end-users and facilitate end user adoption.
• Prompt identification, escalation and resolution of issues.
• Supported Post Go-live for resolving critical issues.

Confidential

Software Developer

Responsibilities:

• Involved as Developer and throughout life cycle of the projects. Implemented Several modules of this project.
• Actively participated in Technical team discussions between Business teams, Analysts, developers and QA Team.
• Designed and deployed the Table, PDF reports, Charts, Dash boards, email feature etc.
• Developed custom email services and it management.
• Developed licenses management system.
• Designed and developed User Controls, Triggers, stored Procedures, user defined function etc.
• Managed Different SFDCSandboxenvironmentsfor Dev/Test/UAT and Training.
• Managed Deployment management/Release Management.
• Train and support end-users and facilitate end user adoption.
• Prompt identification, escalation and resolution of issues.
• Supported Post Go-live for resolving critical issues.