SUMMARY

• 6+ years of IT experience with CRM (Salesforce) and QA testing.
• 3+ years experience in Salesforce.
• Certified Salesforce.com Developer, Administrator.
• Executed multiples projects in roles of Salesforce Administrator/support Analyst, Data Migration Specialist, and Quality Analyst.
• Designing and Configuring Salesforce.com to meet client requirement.
• Requirements gathering and prioritization with business users.
• Proficiency in SFDC Administrative tasks like design/creation of custom objects/fields, Profiles, Roles, Users, Page Layouts, Record Types, Email alerts, Reports and Dashboards .
• Experience in data migration and integration using Data Loader.
• Stay up to date in Salesforce latest releases.
• Experience in software design, development, implementation and production support.
• Excellent team players able to work with cross functional teams.
• Working knowledge of relational databases.
• Excellent technical, written and verbal skills.
• Multitasking and flexible to switch roles.
• Adaptable to new technology and quick learner.
• Ability to think clearly under pressure, willing to work extended hours for successful deployments.(Change Sets/Eclipse)
• Ability to work in team oriented environment as well as independently.
• Willingness to take responsibilities and share knowledge with peers.
• Proficient in Quality Assurance Testing in mobile gaming.
• Experience in Preparing Test Cases and Test Reports.
• Experience in performing System Testing and Regression testing.
• Involved in defect status reporting, Prepare bug summary reports and release Notes.

TECHNICAL SKILLS

Operating systems: Windows95/98/NT/2000/XP, UNIX

Languages: C,C++ MS - DOS Batch scripting HTML

Databases: SQL Server 2005/2000/97 MS Access 2008/2005/2003

CRM/TOOLS: Salesforce.com Sfdc Apex Data Loader Sfdc Apex Explorer SQL- Query Analyzer Workbench JIRA HADESThe Inspector Cloud Converter

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Administrator/Support Analyst

Responsibilities:

• Developing and maintaining documentation on application configuration and help related materials following Confidential Policies.
• Manage all Security settings and conduct regular Security/Config Audits.
• Manage all new user set-ups and deactivation, including transferring ownership of Accounts/Opportunities of deactivated users.
• Working with end users to resolve the tickets submitted in BMC Remedy System.
• Performed mass import and export of data (standard/custom) objects using Data Loader.
• Execute all Configuration changes.Performed new release evaluations with Business Owners and execute new functionality roll-outs.
• Experience with integrating applications from AppExchange such as Conga Composer and Infield Maps.
• Migrated large amounts of data (Standard and custom objects) from legacy systems to Salesforce such as Leads,Accounts,Contacts, Account to Terr,Salesrep to Terr,Zip to Terr using Data Loader.
• Realigning Salesforce roles as per Organization chart, territory realignment and providing sharing rules.
• Creating inbound and outbound change sets and testing in Stage (QA) sandbox.
• Deploying changes to production and providing support.
• Working with Developers and understanding of what can be done with Apex/Visual force and fixing the issues.
• Creating MHR (Miscellaneous Handling Request), MCR (Miscellaneous Change Request), IHR (Incident Handling Request) depending on type of user’s request.
• Implemented Data.com and provided necessary training/access to users.
• Creating Salesforce custom objects and fields as per business requirement.
• Customizing profiles, roles, role hierarchy, groups, field level security, sharing rules and Content folder rights.
• Creating tabs, page layouts, record types, list views and search layouts.
• Creating Validation rules, Formula fields, escalation rules, auto assignment rules, Workflow rules and approval processes.
• Support the tracking and reporting of all Salesforce.com feature request(s) and development initiatives.
• Creating, modifying and scheduling reports and dashboards and providing necessary access to users.

Confidential

Salesforce Administrator

Responsibilities:

• Worked with Business Users and Business analysts for Requirement gathering analyzing the requirements.
• Preparation of Config Workbook includes all configuration and customization changes implemented.
• Preparation of Data Strategy Document and Data Mapping Document for the customer.
• Worked with various Salesforce objects Leads, Account, Contact, Opportunity, Users, Cases and custom Objects.
• Creating users, activating and de activating as per business users request.
• Setting up user’s password policies for the organization.
• Modifying Salesforce User Account visibility by providing sharing rules, permission through profiles, and role change as per business requirement.
• Developed Reports and Dashboards, validation rules, formula fields for the application
• Implemented Web-to-lead functionality.
• Created custom components on the home page component.
• Installing and testing apps from App Exchange in QA Sandbox
• Configured /Created profiles, Roles, Page Layouts, Record Types and setting up Field level Security, Object level Security rules for the application.
• Creating validation rules, formula fields, escalation rules, auto assignment rules, workflow rules and approval process.
• Used Data Loader to load data from legacy system to Salesforce.
• Design the transformation processes for the extracted data..
• Perform data migration to Customer’s SFDC Production Instance.
• Extraction of data from Contact Centric system to Account Centric system (Salesforce) in csv formats.
• Migration of both standard and custom objects.
• Automating the bulk load process using Data loader in Command Prompt.
• Active participation in answering Salesforce Community questions.

Confidential

Data Migration Specialist

Responsibilities:

• Creating a project plan for data migration and setting up Salesforce instance for data migration.
• Preparation of Data Strategy Document and data mapping Document.
• Define High level Data Migration Overview, Definitions and Data Migration Process.
• Migarted Custom and Standard objects (Users, Lead, Accounts,Contacts,Task,Events,Documents,Attachments).
• Defining the load order of objects and converting files into format supported by Salesforce (CSV).
• Develop and execute data transformation scripts on each of above objects.
• Map data as per requirement; perform data migration using Salesforce data loader.
• Data Validation and issue fixing on Sandbox.
• Execution of data migration routines on Production instance and post migration tasks.
• Performing Data Cleansing and Data Enrichments and Data Transformations reduce to Salesforce accepted format.
• Define the Data loading best practices and assumptions to ensure the highest probability possible for success in final production load.
• Validating/Testing of data after performing the migration into Salesforce.

Confidential

Salesforce Administrator

Responsibilities:

• Analysis and providing technical solutions to business requirements.
• Creating Functional and System Design Documents.
• Configured /Created profiles, Roles, Page Layouts, Record Types and setting up Field level Security, Object level Security rules for the application.
• Created Approval Request and have written approval steps for each level of Approval.
• Created Email Templates and Email Alerts.
• Created Approval action and Rejection action for each Approval step.
• Created Final Approval and Rejection actions for Approval request.
• Carry of unit testing and preparing change management document.
• Preparing manual deployment document for deployment team as Approval process cannot be deployed using ANT package.
• Creating reports and Dashboards.
• Carryout unit testing and supporting UAT.
• Responsibilities:
• Customization of Salesforce.com application to in corporate Case management Functionality, on going maintenance.
• Analysis of requirements for Case Management.
• Performing feasibility check and laying project plan.
• Maintaining Users, Profiles and Roles.
• Creating Custom fields and adding help text to custom fields
• Customization of page layouts assignment based on profile/record types.
• Adding custom links buttons to page layouts.
• Setting up validation rules on case objects.
• Creating work flow rules to meet business requirements.
• Setting up of Support process for different record types on Cases.
• Deployed escalation rules, assignment rules as per business requirement.
• Creation of Auto Response rules to provide acknowledgement on case creation.
• Customized reports to track different stages of cases.
• Creation of queue’s to monitor and clear up cases based on SLA.
• Scheduling Analytic Snapshots with Case information.
• Provided user support and training.

Confidential

Quality Assurance Tester

Responsibilities:

• Study of the requirement specification, designs for mobile testing on multiple carriers.
• Test pre-release Mobile games to verify functionality, data content, performance, usability/playability and compatibility
• Describe game discrepancies in an orderly and concise method.
• Carry out scheduled plans and provide feedback to respective superiors.
• Perform any other duties as assigned by the superiors with accountability and responsibility defined prior to the commencement of these duties.
• Enter bugs into JIRA (bug tracking system).
• Verify the bugs fixed by developers.

Confidential

Quality Assurance Tester

Responsibilities:

• NFS Shift, unlike other sequels of the same family, features four distinct core environments: Chicago, Dubai, Italy and London. Each will contain six different tracks/events, making for a total of 24 core events across the entire game. Played out on a horizontal scrolled, over the horizon, the game enthralls the player by having all the required components for a pulsating race.
• Need For Speed Shift Team Member Study of the requirement specification, designs of modules for testing.
• Performed Localization feature and functionality testing on various projects.
• Performed CRC, TBT (True Brew Test) on base devices and reference builds, Tier testing (compatibility testing) on compatible devices.
• Performed testing on GSM carriers as well as CDMA carriers including ATT, T-MOBILE, SPRINT, VERIZON, ALLTEL and US CELLULAR.
• Worked on different projects like Trivial Pursuit, Risk, Clue, the Simpsons2, EA Sports NBA Street, Spore, Tomb Rider, Bejeweled, Kunfupanda,Tetris.