SUMMARY

• Over 7+ years of IT Experience and 5+ in Salesforce.com Administration/Development including analysis, modeling, design, coding, testing and implementation on various business domains like Financial, Insurance and manufacturing.
• Analyzed Sales, Marketing, Customer Service and Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.
• Strong knowledge on Administration setup, Apex, Visual Force and experience with different SFDC development tools like Force.com Eclipse IDE and integration tools like Apex Data Loader.
• Experience in developing client - specific solutions on force.com platform using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL
• Experience in integration of Salesforce.com Applications with Other applications with an emphasis of the Web Services/XML.
• Extensive experience in designing of custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirements.
• Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients.
• Experience in Sales cloud, Service cloud, Partner portal and Customer portal.
• Having Administration experience on CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.
• Strong knowledge on Agile, water fall methodologies.
• Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients
• Excellent technical, written and verbal skills.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex, Apex Triggers, Apex Classes/ Controllers, Visualforce Pages/Components, Apex Web Services, Workflow & Approvals, Case Management Custom Objects, Dashboards, Snapshots, SOQL, SOSL.

Salesforce Tools: Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, Force.com Excel Connector, AppExchange

Languages: Apex, C, SQL, HTML, XML, CSS, Sharepoint

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server, Linux

Databases: SQL Server 2008, My SQL

PROFESSIONAL EXPERIENCE:

Confidential, FL

Sr. Salesforce.com Administrator

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Created Visual Force pages using Apex codes (Classes)
• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements
• Created complex MS. Excel worksheet to clean large data and extract data
• Followed a structured approach to organize requirements into logical groupings of essential business process, business rules, information needs and insured that critical requirements are not missed
• Identified the process flaws in the current system and recommended business process automation in the new system after analyzing and documenting as-is system and to-be system
• Developed needs analysis document, User Requirement Specification and functional requirement specification documents
• Lead the team in developing an interface between Salesforce
• Worked as a liaison between business users and developers to submit requirements and changes, clarify questions and issues
• Prepared use case documents and utilized MS Visio to create UML diagrams including use case, activity and class diagrams to extract business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements
• Assisted the development team in creating company profile, set up new user profiles, and define roles.
• Maintain system security, sharing rules, and access settings
• Integrated the Web Services for extracting the data from external systems
• Extracted the data from salesforce.com application into the external databases
• Worked with developers in configuring with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, Dashboards
• Involved in the development and configuration various Custom Reports and Report Folders for different user profiles based on the need in the organization
• Assisted in the development of Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the operations performance and lead generation statistics
• Worked with the development team to deploy workflows wherever necessary
• Performed the roles of Salesforce.com Analyst and Administrator in the organization
• Interacted with the Salesforce.com premium tech support team on a regular basis

Environment: Saleforce.com platform, Apex, Visual force, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse Force.com IDE Plug-in, Windows XP

Confidential, Marietta, OH

Salesforce.com Developer

Responsibilities:

• Interacted with various business user groups for gathering requirements for Salesforce implementation and documented the Business and Software requirements
• Designed Requirement documents and functional document for the development team
• Developed Custom business logic using Apex Classes, Triggers, Components, Visual Force pages and Controller Classes for various functional needs
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules
• Configured Campaign Management, Campaign Influence and Lead Conversion
• Configured the Case Management Process
• Provided product engineering and implementation support services with custom development and production support
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API
• Implemented Classes, Interfaces and Keywords
• Worked with Apex Scheduler to invoke batch Apex classes at regular intervals
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries
• Implemented CSS for VisualForce pages and experience working with Partner portal system
• Add methods that can be called from VisualForce pages to Controller Extensions
• Created Custom VisualForce components and attributes to override the look and feel of standard VisualForce components
• Experience working with Salesforce mobile integration and manage/resolving cases on the go
• Created VisualForce pages that could be rendered as PDF's, build dashboard components and define email templates
• Implemented VisualForce pages with public-facing websites by using Force.com Sites
• Used Organization security, Network-based security and Session security to implement platform security
• Configured Chatter for the Users in the Organization for collaboration
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates
• Worked with Approval processes that use Email Approvals and parallel Approval steps
• Created Dashboards and Dashboard Components and implemented multiple levels and scheduled Dashboard refresh
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency
• Synchronized connect offline briefcases with Salesforce
• Participated in JAD sessions involving Business Users and Sponsor groups to analyze and understand the business requirements

Environment: Salesforce.com Platform, Sales cloud, Service cloud, Apex language, Apex Custom Controllers, Visual force pages, Data Loader, HTML, Workflows, Approvals, Reports, Custom-Objects, Analytical Snapshots, Security Controls, SOQL, SOSL, Integration, Force.com Platform(Sandbox and production), Force.com IDE.

Confidential - Alpharetta, Georgia

Salesforce.com BA/ Administrator/ Developer

Responsibilities:

• Worked extensively in customization ofServiceCloudConsole by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Worked extensively on Force.com IDE Plug-in using Eclipse and ensured apex code worked seamlessly within governor limits.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Provided ongoing Salesforce.com maintenance and administration services including periodic cleansing, custom objects and workflows.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Experienced in the use of Data Loader and involved in scheduling timely data backup operations using
• Experience working across various SFDC implementations covering sales cloud and service cloud.
• Implemented case management automation (on Case Object) to track and solve customer’s issues.
• Used the sandbox environment for testing and migrated the code to production after testing.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Built relationships across multiple technology, operations, services, sales, program and product team to accomplish end goal.
• Implemented Security access to the user profiles by creating Object level security, field level security and record level security.
• Participated in the integration of Salesforce.com CRM with the existing OBIEE platform by using Data Direct ODBC drivers.
• Integrated the Web Services for extracting the data from external systems.
• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.

Environment: Saleforce.com platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, Security Controls.

Confidential, Baton Rouge, LA

Sr. Salesforce.com Developer/Administrator

Responsibilities:

• Constant interaction with higher management and business users for gathering requirements, analysis, development and support.
• Authored Systems Requirement Specifications (SRS), System Requirement Change Requests, Use cases and Data Dictionary for multiple custom applications.
• Carried out regular meetings and walkthroughs with development team members, Project Manager and Quality analyst to better understand system functionality
• Conducted JAD sessions with the management, users, and 3rd party vendors for open and pending issues to develop specifications.
• Developed variousApex classes,Controller classesandApex Triggersfor various functional needs do build multiple applications for the company.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts to suit to the needs of various customized applications.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce Service Cloud expertise.
• Designed, built and maintained a service cloud application for Firstcall that handles heavy call volumes.
• Deployed the code over sandboxes using Change set.
• Developed severalCustom Reports&Dashboardsto better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Created variousProfiles,Roles,Page Layoutsand configured thePermissionsbased on the Organization hierarchy requirements.
• Migrated data from Oracle database to Salesforce database using Data Loader and completed the configurations which was in Oracle Application to Salesforce platform.
• CreatedWorkflow rulesand defined relatedtasks, email alerts,andfield updates.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API(XML, WSDL, SOAP,REST)
• Worked on different portalslikeSelf Service Portal, Partner Portaland Customer Portal.
• Involved in Agile methodology, Scrum which dramatically improved productivity and reduced errors.

Confidential, Torrance, CA

Sr. Salesforce.com Developer

Responsibilities:

• Preparation of design documents of various silhouette application based on gathered requirement.
• Involved in coding for modules for all the Sub-Application of the CRM application which involves extending existing SFDC standard components using Apex, Visual Force and other utilities.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented Web-to-lead to track and solve leads from the website.
• Created different Workflow rules and Approvals for various campaign processes.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Integrated with PeopleSoft FT at the back end with Salesforce as User Interface.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual force, Force.com IDE.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Extensively involved in Unit Testing using Test Methods using Force.Com utilities.
• Participated in the sessions provided by the Salesforce team and support end users

Environment: Saleforce.com platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, Security Controls

Confidential

Trainee/ Software Engineer

Responsibilities:

• Analyzed the requirements based on business data and user requirements.
• Implemented the modules using Model View Controller (MVC) design pattern
• Developed business logic to calculate asset depreciation based on Straight Line and Written down value approaches.
• Wrote a controller Servlet that dispatched requests to appropriate classes
• Developed GUI related changes using JSP, HTML and client validations using Java script.
• Developed Java beans, helper classes and Servlets for interacting with user interface written in JSP
• Wrote SQL queries and PL/SQL stored procedures to access the asset information and rates from database.
• Used JDBC to communicate with database.
• Deployed the application on Tomcat server at client locations.
• Dealt with code versions using CVS.

Environment: Java 1.4, Servlet, JSP, HTML, Java Script, CVS, Apache Tomcat, Eclipse, MySQL.