SUMMARY

• About 7+ years of IT experience with Salesforce.com Administration/Development of CRM systems on Windows Platform. Also including APEX and Visual force development.
• Knowledge of Salesforce.com and its Development Life Cycle.
• Experience in Salesforce.Com technologies like Apex, Visual Force and Web services API.
• Experience of automating complex business processes using declarative features such as workflows, approval process and dynamic approval process.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Also created various profiles and configured the permissions based on the organizational hierarchy.
• Experience in Administration, Configuration, Implementation and Support of sales force CRM and sales force SFA applications.
• Experience in creating Workflows, Approval processes, Validation rules, sharing rules.
• Experience in creating Process Builder and Flows.
• Experience in using data tools Jenkins, Apex Data Loader, Import Wizard for performing large and small - scale data migration.
• Data management.
• Data transformations via ETL tools.
• Working knowledge on Reports, Dashboards, and Analytic Snapshots.
• Experience in Salesforce.Com Configuration using Roles, Profiles, User Creation, Email Services, and Page Layouts.
• Experience working on an onshore/offshore delivery model.
• Experience in writing SOQL and SOSL queries in Force.com technology for Visual Force and Apex.
• Proficient in working with Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language (Force.com IDE) and Customized standard objects like Accounts, Opportunities, Contacts.
• Experience with Outlook Integration, Single Sign On, and Salesforce to Salesforce functionality's.

TECHNICAL SKILLS

Salesforce Tools: andForce.com Eclipse IDE Plug-in, ANT, Force.com Explorer, Force.com Programming LanguagesData Loader, Apex Language, Visual Force, SOQL,HTML5, JAVA, CSS, Java Script, VisioJenkins, Jitterbit, Git.

Operating Systems: Windows, Unix, Linux

Others: MS Office product Word, PowerPoint, Access, Excel, Outlook

PROFESSIONAL EXPERIENCE

Confidential, Wilmington, NC

Salesforce Admin/Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
• Developed various Custom Objects, Tabs, validation rules on the objects and tabs, Components and Visualforce Pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Designed and developed SFA based Application on force.com platform in salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations..
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed Apex Classes and Apex Triggers for various functional needs in the application.
• Created various Scheduled and Batch apex jobs based on the business requirements.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Implemented functionalities with the help of Process Builder and Flows.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Worked in Informatica Cloud for various integrations tasks.
• In-charge of deployment using change sets and eclipse and taking back-up of production environment before deployment.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Informatica Cloud, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential, Texas

Sr. Salesforce Admin/Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Designed and developed SFA based Application on force.com platform in salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations..
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created automations of emails to Opportunity owners based on business requirements.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential, Colorado

Salesforce Admin/Developer

Responsibilities:

• Lead a team of 6 developers provide guidance to the team and involved in designing phase.
• In charge of the complete salesforce activities for the entire organization after the initial package deployed by Salesforce.com.
• Worked in three different production instances within the organization, involved in various configuration and setup activities and in production support.
• Identified as the Premier Support contact person for the organization, open cases with Salesforce, follow up until the issues are resolved.
• Extensively worked for both person and Company Accounts of the organization
• Involved in developing visualforce pages, triggers and apex classes based on the requirements.
• Proficient in creating record-types, page-layouts and profiles to hide/show visibility to various fields.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation rules and formula fields to the custom objects
• Exposure to various latest features of salesforce like Permission Sets to give user-specific permissions, content management, documents and libraries.
• Extensively worked in real-time Web service integration of Salesforce with J2EE web applications.
• Directly interacted with various user groups to understand and gather requirements and conducted demos to show prototypes.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Customized events and tasks as per user convenience to schedule meetings, follow-up, sharing calendars with other groups, etc.
• Worked in Single sign-on, SAML settings to enable the user to login to various applications simultaneously.
• Enabled and configured E-mail Relay feature for the e-mail administration for the entire organization.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log .
• In charge of the deployment and complete setup in 3 production instances, used Eclipse and Change Set for deploying.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Administration, SSO, Service Cloud Console, Change Set, Force.com Eclipse, HTML, JavaScript, CSS, Apex Explorer, Apex DataLoader.

Confidential, New Jersey

Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Designed and developed SFA based Application on force.com platform in salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations..
• Used salesforce Automation (SFA) for Territory Management and Opportunity Management.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed Apex Classes and Apex Triggers for various functional needs in the application.
• Created various Scheduled and Batch apex jobs based on the business requirements.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created automations of emails to Opportunity owners based on business requirements.
• Resolved major issues in previously existing integrations between SAP and Salesforce in the Cast Iron environment.
• Created orchestrations for bi-directional integration of Salesforce and SAP using Cast Iron tool.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Developer

Responsibilities:

• Performed the role of Sales force Developer in the organization.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Territory Management, Reports and Dashboards.
• Configured and customized Salesforce.com using standard setup tasks as well as Apex coding, Apex Triggers and Visual force pages development and customizations.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Designed, developed and deployed Apex Classes, Triggers, and validation rules for various functional needs in the application.
• Created Sales force sObjects and related metadata necessary to support customizations across instances.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Used Apex Data Loader to get data into Sales force objects and extract data from Sales force objects. Experience integrating salesforce.com with other apps via real time, batch and sync/async
• Experience in a test-driven and formal QA Development environment including: development, staging, production deployment cycles
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on detail pages.
• Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.
• Created Visual Force pages and components to render data from associated controllers and embedded Java Script and DHTML as needed.
• Perform quick connect business requirements with the functional capabilities of the application.
• Created Force.com Sites for external users and configured public access to accommodate data access in visual force pages.
• Developed Triggers to handle bulk records within the governor limits to automate business logic.
• Experience with Outlook Integration, Single Sign On, and Salesforce to Salesforce functionality's.
• Extensive knowledge working in an onshore/offshore model
• Invoked Batch Process from Trigger to support asynchronous operations on relevant data.
• Implemented Test Classes to cover positive and negative use cases for Classes and Triggers and achieved close to 100% coverage.
• Performed IDE and Change Set Deployments across sandboxes and to Production Instance.
• Implemented Salesforce Chatter functionality for one to many business users.

Environment: APEX, Visual Force, JavaScript, sobjects, HTML, SOQL, SOSL, XML, Data Loader, import wizard, Workflows and Approvals, Email services, Formula fields, Manual Testing, Analytical Snapshots, Web Services like Soap and Rest, Force.Com IDE plug in.

Confidential

Salesforce Developer & Administrator

Responsibilities:

• In the role of a Salesforce Developer/Team member for Code Migration Team, developed custom functionalities and customizing sales force standard features.
• Implementedsecurityandsharing rulesfor different users at different levels of organization.
• The project’s aim was to redesign the Contacts view with the help of Customization.
• Overridden the View button with custom VF page, which displays the list of existing contacts matching the criteria with Contact Name.
• Created custom buttons and links on many objects.
• Created both lookup and Master-Detail relationships between standard to custom objects.
• Developed Visual force page to display the list of existing Contacts, and adding user to Contact team.
• Developed custom Contact team functionality.
• Worked with Data Loader tool (Jitterbit) for bulk jobs.
• Coding and Unit Testing for all possible scenarios.
• Sticking to given deadlines and delivering code with good quality.
• Reporting to Client on Daily/Weekly basis.
• Involved in task allocation, KT, issue/query resolution.
• Creativity and flexibility to face and resolve challenges, Good presentation skills and effective team player with excellent communication skills.

Confidential

Salesforce Admin

Responsibilities:

• In the role of a Admin, developing and maintaining the salesforce systems.
• Created custom objects and managing standard objects like account, contact.
• Developing and de-bugging Apex classes and Triggers to support the custom functionality.
• Developing Visualforce pages for custom screens.
• Developed PDFs & Requirement document required by the client.
• Worked on test class coverage to enhance the scalability of the application.
• Identifying and correcting existing production issues.
• Uploaded about close to a million records using the Data Loader and experienced in Cleansing and De-duplicating bulk loads.
• Created Managed Packages with deprecated annotations to be available for partner Salesforce users
• Used Apex Data loader tool to migrate data such as accounts, campaigns from different legacy systems.

Confidential

Salesforce Adminstrator

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Admin in the organization
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.
• Worked with customer portal and custom sites functionality using Visual Force and specially developed a numbers of custom pages and functionality behind them.
• Created user Roles and Profiles, security controls and shared settings.
• Worked on partner portal and customer portal.
• Worked on various Salesforce standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Planned and performed analysis of e-support activities and/or functions and guides the subsequent design and implementation or improvement of existing e-support applications
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from CSV files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic
• Implemented field level security, profiles and audit trail setup.
• Created the workflows for automated lead routing, lead escalation and alerts
• Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
• Created and used Email templates in HTML 5 and VisualForce.
• Bulk data load jobs via advanced Data management tools.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Performed Unit, Integration, Regression and User Acceptance Testing.