SUMMARY

• Over 7+ years of total IT experience in various stages of software development and implementation of Business processes with 3+ years focused on implementing quality CRM solutions throughSalesforce.com.
• Extensive experience in design & deliver of innovative, high quality solutions on Salesforce.com ensuring increase in profitability and performance.
• Strong experience designing and creating Applications, Custom Objects, Custom Tabs, and role based Page Layouts, and Custom Reports design of Visual Force Pages, Dashboards and various other components as per the client and application.
• In - depth Experience designing custom formula fields, field dependencies, validation rules, workflows, and approval processes for automated alerts, field updates, and email generation according to application requirements.
• Well versed with analyzing company processes, translating business workflows into accurate Salesforce.com workflows and configuring Salesforce.com to meet business needs.
• Extensive experience in creating, testing and implementing new and existing integration between Salesforce and other lines of business application.
• High proficiency in designing custom solution to complex business models using Apex, Visual Force, SOQL, and Triggers.
• Extensively worked on Salesforce.com sandbox and production environments including creating Sandboxes and refreshing it time to time. Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool, and Change Set.
• Proficient in Data Migration from Traditional Applications to Salesforce using APEX Data Loader and Informatica on Demand.
• Strong experience in review and development of complex Apex applications (controllers, batch classes, triggers) to help troubleshoot production issues, identify opportunities to streamline, gain efficiencies, and solve business issues.
• Extensive experience creating workflows, approval processes, validation rules and sharing & security rules.
• In-depth experience in CRM business processes including Forecasting, Campaign Management, Lead Management, Pipeline Management, Account Management, Case Management
• Extensive experience in requirements gathering, Business Process Analysis, feasibility study and process improvement.
• Excellent system troubleshooting skills in complex technical issues.
• Excellent research, analytical, organizational, problem solving and reporting skills.
• Excellent communication skills and ability to lead a team and manage multiple assignments at the same time.

TECHNICAL SKILLS

SFDC: Apex, Visual Force, SOQL, SOSL, Triggers, Workflow Rules and Validation Rules

Web Technologies: Visual Force, HTML, CSS, XML

IDE: Eclipse, Force.com IDE, Apex Explorer and Apex Data Loader

Languages: C#, Visual Basic, C++, Java, VBA

Databases: SQL Server, Oracle, MS Access

Oracle Applications: Inventory, BOM, Order Management, Advanced Pricing and Oracle Configurator

Middleware: Informatica Cloud.

PROFESSIONAL EXPERIENCE

Confidential, Princeton Junction, NJ

Sr Salesforce Admin/Developer

Responsibilities:

• Prepare Data Models in SFDC using Custom Objects, Custom Fields, Relationships, Validation Rules and Workflows to sync with other legacy systems.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed Custom Objects, Custom Reports, and configured the analytic snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Used sandbox for testing and migration of code to the deployment instance after testing.
• Created and maintained validation rules, custom workflows and approval processes.
• Create Record Types, Page Layouts, configured Page Layouts and assigned page layouts to different Record Types.
• Maintained data quality between line of business applications (CRM, ERP and 3rd party applications).
• Perform weekly and monthly data integrity checks, data cleansing, importing and exporting.
• Create various summary reports, matrix reports, pie charts, Dashboards and setup report folders to authenticate users based on their profiles with permissions.
• Elicit and document requirements for new functionality from a cross-functional team of Salesforce.com users.
• Design, document, build and test enhancements in a sandbox environment and work with IT to deploy changes to testing and production environments.
• Design batch data integration with back-end systems like Oracle EBS, SAP etc.

Environment: Salesforce.com platform, Apex Language, Pages, Data Loader, HTML, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Newark, DE

SFDC Admin/ Business Analyst

Responsibilities:

• Designed and developed configurations, permissions and layouts for Salesforce.com system architecture.
• Implemented security and sharing rules at object, field and record level for different users at different levels of organization.
• Design and maintain custom Validation & Workflow rules, formula fields, data dependencies, page layouts, alerts & notifications, email templates, triggers, reports, views and dashboards.
• Maintained data management, forecasting, deal registration, contacts, leads, campaigns, opportunities, quotes, dashboards, reports etc.
• Supported security role maintenance including role hierarchy, security profiles and access rights.
• Created and managed complex workflow rules, data validation and system triggers.
• Utilized full systems development life cycle methodologies and best practices during design, development, testing and development phases.
• Created the Validation Rules, Approval Process, Workflows for automated lead routing and lead escalation.
• Maintained a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, and workflow and reporting.
• Served as the primary contact for ongoing user support, user training and data policies.
• Performed thorough data assessment, cleansing and exceptions handling to ensure high data consistency
• Perform mass data imports/exports around companies Salesforce and ERP applications.
• Provided criteria-based data from Salesforce database for marketing companies and lead generation.
• Built and maintained scheduled Batch Apex jobs using cross functional custom objects.

Environment: Apex, Triggers, Visual Force, JavaScript, Validation Rules, HTML, SOQL, SOSL, AppExchange, XML, Workflows and Approval, Apex Data Loader 18.0, Eclipse and Visual Studio.

Confidential, White Plains, NY

.Net developer

Responsibilities:

• Designed and developed web forms with ASP.NET, JavaScript, and jQuery, JSON, HTML, XHTML and CSS.
• Designed and developed high performance, user friendly, multi-tier web applications utilizing .NET technologies such as C#, ASP.NET, SQL Server, LINQ and Entity Framework.
• Developed User Interface’s to demonstrate how Product Configurator module will fulfill the business requirements.
• Developed service contract, operation contract & data contract classes to support communication between Agents to Insure.NET using Service Oriented Architecture (SOA) through WCF web services through C#.NET.
• Used ADO.NET Entity Framework for the object to database mappings.
• Maintained build versions and code versions using Team foundation Server’s Version Control (TFS)

Environment: .Net Framework, C#.Net, ASP.NET, HTML, CSS, Javascript, ADO.NET, SQL Server, TFS and IIS.

Confidential, KOP, PA

.Net/HTML Developer

Responsibilities:

• Analyzed the requirements, performed gap assessments and proposed technical solutions that meet business requirements.
• Customized different Master templates and Content templates for model UI design.
• Implemented forms authentication in ASP web forms like Login, password and User authentication.
• Developed SQL queries, procedures in different instances.
• Developed Web Forms using ASP.NET with C#, JavaScript, CSS.
• Used C#.NET language for code behind pages to use the OOPs functionalities.
• Used ASP.NET MVC, Master Pages, User and custom controls in developing the front-end application.
• Developed web pages to display the status details to customers using ASP.Net and C#.net.

Environment: .Net Framework, ASP.NET, C#, HTML, CSS, JavaScript, MVC, OOPS, SQL Server and ADO.NET.