SUMMARY

• Over 7 years of experience as Salesforce Developer. Involved in various stages of Software Development Life Cycle (SDLC), aspiring to leverage technical and analytical skills to elicit, communicate and validate the business needs for recommending solutions that enable the organization to achieve its goals.
• Expertise in Customization, Security Access, Case Management, Data management (conversion/loading) and also Platform maintenance in Force.com, Sales and Service cloud.
• ExperiencedSalesforceconsultant specializing in sales and service cloud configuration, customization, implementation and support.
• Designing of Custom Objects, Custom Fields, Pick lists, Record types, Page Layouts, Validation Rules.
• Expertise in designing Workflow Alerts and Actions, Approval Processes, Custom Reports types, Report Extractions to various formats and Dashboards.
• Extensive experience over creating Workflows, Approval Processes, Validation Rules sharing & security rulesfor automated lead routing, lead escalation and Email Alerts.
• Experience in front - end development using HTML, Java Script, CSS and AJAX Tools.
• Experience with SQL Server, Oracle, and MySQL databases.
• Configured user security permission in compliance with organizational need.
• Experienced with integration of AppExchange applications.
• Experience in SalesForce.com Apex Classes, Apex triggers, Visual force, Force.com API, complex SOQL & SOSL queries.
• Experience inSalesforceCustomization of Sales Cloud, Service Cloud - custom objects, Validation rules, Sales, Marketing and Support Administration.
• Experience designing and implementing Custom Apps and working with API communication (REST/SOAP).
• Implemented Live Agent Successfully and enabled Automated Invitation (Pro-active Chat) as part of Live-agent Console.
• Extensive experience working with Service cloud implementation mainly around Live Agent, Knowledge Implementation, Service console setup.
• Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Experience in salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug-in environments.
• Experience with tools like Apex Data Loader, Eclipse IDE.
• Worked with multiple teams and products (work.com, Service Cloud) in very fast paced agile environment.
• Ability to work under pressure and deliver stiff targets with time management, excellent analytical and problem solving skills.
• Executed various levels of unit, integration and user acceptance testing using test cases to ensure that system conforms to specifications of business and quality requirements.

TECHNICAL SKILLS

Salesforce.com Technologies: Salesforce CRM, Apex Language, Apex Classes /Controllers, SOQL, SOSL, Visual Force Pages, S Controls, Apex Web Services, Analytic Snapshots, Case Management Automation, Apex Data Loader

Salesforce.com Tools: Force.com Explorer, Force.com Data Loader, Force.com Platform, Eclipse.

Operating Systems: Windows, UNIX, Linux

Web Technologies: HTML/XTML, Java Script, XML, AJAX, CSS, SOAP and WSDL

PROFESSIONAL EXPERIENCE

Confidential, Maryland

Salesforce Developer

Responsibilities:

• Conducted JAD sessions and interacted with Subject Matter Experts to gather requirements.
• Implemented the Salesforce application using AGILE SCRUM Methodology that involves iterative development methodology.
• Implemented the requirements onSalesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Executed Data Migration from different Applications toSalesforceusing Data Loader Utility, Apex Data Loader, Informatica and SSIS (SQL Server Integration Services) on Demand.
• DevelopedSalesforce.com ETL processes using, Java andSalesforceWeb Services Java API.
• Worked on Validation Rules, Workflows and approval processes &developerUI through Lightning Component.
• Created Users, Roles, Profiles, Fields, Reports, prioritize features based on needs.
• Configured Page layouts based on Users and Profiles.
• Developed LIGHTING components framework and some tools fordevelopersmakes it easier to build responsive applications for the force.com platform.
• Used SOQL & SOSL for data manipulation needs of the application by preprocessing records and generating Sets to avoid hitting the Governor Limits.
• Integrated Salesforce CRM with Siebel CRM explicitly using web services API.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Responsible for Implementing Salesforce.com for the Help Desk and Change Management Group.
• Created customized reports and Dashboards and created Queues, Public Groups and Email Templates.
• Configured Sharing settings and Delegated Admin to specify the level of access the users have to each other’s data. Provided record level and field level security.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects ofSalesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Used Force.com Eclipse IDE plug in to develop the classes and triggers.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and configured the Service Cloud for Cases for Customer Service division.
• Involved inSalesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements onSalesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Customized various Formula fields, Master-Detail, Lookup relationships.
• Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Responsefor automating business logic.
• Implemented Live Agent successfully and enabled Automated Invitation (Pro-active Chat) as part of Live-agent Console.
• DevelopedCascading Style Sheets(CSS)for creating effects inVisual forcepages.
• In charge of conducting the UAT with the Business users, and gathering feedback and providing the same to the development team.
• Created detailed Data Mapping, Schema Diagrams and documented the results for integrating various systems with Salesforce.com.
• Created the workflows for automated lead routing, Case Management, lead escalation, alerts and custom coaching plans.
• Developed APEX Classes & Triggers and linked them to manage the workflows developed in the system.
• Developed various Custom Reports and deployed them for different business user levels.

Confidential, Atlanta

Salesforce Developer

Responsibilities:

• Worked as Salesforce.comDeveloper in the organization to implement thedocumented requirements and reports, assisting in all configuration activities.
• Designed, Implemented and deployed theCustom objects and respective components for all the available products in company.
• Involved in designing Visualforce pages for building registration pages for the users to facilitate them in providing access to their applications.
• Customized existing Visualforce to align with Salesforce1 new Lightning UI Experience.
• Created Lightning Components by enabling lightning in Force.com.
• Worked with StandardSalesforceobjects like Accounts, Contacts, Leads, Cases and Opportunities.
• Customized tabs amongdifferent business usergroups and centers, OrganizedMarketing Campaigns, Campaign Hierarchies, Assignment rules, Web-to-Lead, Web-to-case and Auto-Response rules.
• Designed Web Pages in Visualforce for costumers to select a variety of services offered by organization.
• Worked on Sales Cloud by creating standard objects like accounts and contacts.
• Designed, developedand deployed Apex Classes,Apex Triggersusing standard controller, custom controller and extensionsfor various functional needs in the application.
• Creating test classes for triggers, for maintaining test coverage and supporting deployment activities.
• Used Force.comdevelopertoolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Designed and developed SFA based Application on Force Platform inSalesforceenvironment with Apex programming language at backend and Visual-Force pages as user interface.
• Developed variousBatch Apex classesand scheduled those usingApex Schedulable classeson hourly basis.
• Definedlookupandmaster-detailrelationships on the objects and created junction objects to establish connectivity among objects.
• Createdworkflow rulesand definedrelated tasks, time triggered tasks, email alerts, templates, approval processes, approval page layoutsand definedapproval actionson them to automate the processes.
• Implemented Apex Data loader"Command Line Interface (CLI)"toautomatethedata loading process for thesand boxrefreshactivity.
• Created variousReports(summary reports, matrix reports, and pie charts, dashboards) to assist managers to better utilizeSalesforceas a sales tool.
• DeployedApex using Force.com IDE, Force.com Migration Tool and Web Services API (XML, WSDL, SOAP and REST).
• Extensively worked onSalesforce.com sandbox and production environments including creating Full Sandboxes for Testing and Deployment betweenDeveloperand Full Sandboxes using Eclipse, Force.com Migration Tool, and Change Sets.

Confidential, NY

Salesforce Developer and Administrator

Responsibilities:

• Interacted with theSalesforce.com premium tech support team on a regular basis.
• Interacted with various business user groups for gathering the requirements forsalesforce.com CRM implementation.
• Involved inSalesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements onSalesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on Sales Cloud and Service Cloud with varioussalesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Customized existing Visualforce to align with Salesforce1 Experience.
• Worked on Marketing Cloud by creating Compaigns standard objects.
• Developed various Custom Objects, Tabs, Components and Visual force Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and work-flow rules wherever necessary.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed custom Apex classes for Visual force page custom controllers usingSalesforce.com IDE and Apex.
• Developed Visual Force / APEX custom and extended controllers and triggers to support quotation enhancement.
• Created custom reports and enhancedsalesforce.com environment as per user needs using Apex and Visual force pages.
• Conducted Unit and Integration testing.
• Configured security and organizational hierarchy forSalesforceimplementation.
• EvaluatedSalesforce.com Support module for call-center / help desk application.
• Created data migration document for import/export of data fromSalesforce.com environment
• As part of environment worked on Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Administrator

Responsibilities:

• Designed and developed configurations, permissions and layouts for Salesforce.com system architecture.
• Design and maintain custom Validation & Workflow rules, formula fields, data dependencies, page layouts, alerts & notifications, email templates, triggers, reports, views and dashboards.
• Maintained data management, forecasting, deal registration, contacts, leads, campaigns, opportunities, quotes, dashboards, reports etc.
• Supported security role maintenance including role hierarchy, security profiles and access rights.
• Created and managed complex workflow rules, data validation and system triggers.
• Utilized full Systems development life cycle methodologies and best practices during design, development, testing and development phases.
• Created the Validation Rules, Approval Process, Workflows for automated lead routing and lead escalation.
• Performed thorough data assessment, cleansing and exceptions handling to ensure high data consistency
• Perform mass data imports/exports around companies Salesforce and ERP applications.
• Provided criteria-based data from Salesforce database for marketing companies and lead generation.
• Built and maintained scheduled Batch Apex jobs using cross functional custom objects.

Confidential

Salesforce Administrator

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Created Tasks and Email Alerts.
• Led the elicitation and prioritization of customer requirements from Executive, Sales, and Customer Service teams
• Involved in Gap Analysis, developed Use Cases, mapped Business Process Flows, and produced the Functional Design Document
• Set-up the company profile, users, and customers, defined the role hierarchy, created user profiles, and defined territory management
• Configured and customized standard objects: Leads, Opportunities, Accounts, Reports, Dashboards, Claims, Solutions, and Chatter
• Set organization wide default settings, implemented object level sharing rules, created permission sets, and defined field level accessibility.
• Managed data clean-up, testing, and imports.
• Helped integration team for accessing the SFDC data using Web Services.
• Extensively Utilized APEX data loader.