SUMMARY

• 8 years of experience in the IT industry with over 5 years of experience in the Salesforce.com CRM platform as a Developer /Administrator.
• Certified in Salesforce Platform developer 1.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer support, Business processes and recommended solutions to improve their processes using Salesforce.com.
• Experience with Service Cloud, Sales Cloud and Marketing Cloud functionalities.
• In - depth understanding of Cloud Computing services SAAS, PASS, IASS applications including CRM business process like SFA(Sales force Automation) dealing with customer acquisition and customer retention and good experience in working with various SFDC implementations covering Sales Cloud and Service Cloud.
• Extensive experience in designing of Custom Objects, Custom Tabs, Custom Fields, Picklist, Page Layouts, Workflows, Workflow Actions, Email Templates, Validation Rules, Record Types, Roles, Profiles, Assignment Rules and Approval Process.
• Expertise in designing various Web Pages in Visualforce for capturing various customer enquiries and implemented logic for migrating cases to different queries based on the type of customer enquiry.
• Experience in managing Sandboxes and promoting changes to production using different tools such as change sets, Force.com IDE, Workbench, Force.com migration tool.
• Proficient in Salesforce developer toolkit including Apex, Apex Web Services, Visualforce, JavaScript and AJAX.
• Experience working with Eclipse IDE and Force.com Plug-in environment.
• Ability to write complex SOQL, SOSL queries across objects within the SFDC database, Relationships and Lookups.
• Experience in Data Migration using Import Wizard, Excel Connector, Workbench and other integration tools like Informatica Cloud, Apex Data Loader and Cast Iron.
• Experienced in analyzing business requirements, Entity Relationships diagram and implementing them to Salesforce Custom objects, Junction objects, Master-Detail relationships and Lookup relationships.
• Extensive Experience in lead, Case Management, Web-to-Lead, Web-to-Case, Email-to-Case.
• Proficiency in installing App Exchange applications.
• Experience in web technologies like HTML, XML, JAVASCRIPT and languages like C, C++, JAVA and SQL.
• Experienced in all phases of Software Development Life Cycle (SDLC), Quality Management Systems and Project Life Cycle process.
• Good understanding with Client/Server architecture, Object-Oriented design techniques and web application design under Model View Controller (MVC) and Service Oriented Architecture (SOA).
• Strong leadership skills; able to prioritize, delegate tasks, and make decisions quickly while maintaining a focus on the bottom line. Co-ordinate with the team leads to ensure smooth delivery of projects.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S-Controls, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Connect for Outlook Force.com Platform (Sandbox, and Production), IBM Cast Iron.

Databases: Oracle 10g, SQL Server 2000/2005/ 2008 , My SQL

Languages: Apex, C, C++, Java,SQL

Web Technologies: Java Script, XML, HTML, CSS

Operating Systems: Windows NT/2000/ XP/VISTA/7/8, Linux Red Hat/Fedora/Ubuntu

PROFESSIONAL EXPERIENCE

Confidential, King of Prussia, PA

Sr Salesforce Developer

Responsibilities:

• Helped in understanding the needs of the users and successfully able to bridge the gap between technical and non-technical people.
• Reviewed functional and non-functional system requirements and constructed a conceptual design and detailed designs that align processes and technologies to achieve business objectives around credit risk.
• Interacted with business groups to gather the requirements.
• Worked on various standard objects like Lead,Account,Contacts,and Opportunities etc.
• Created page layouts, search layouts to organize fields, custom links, related lists and other component on record pages.
• Developed and deployed workflows and approval processes for different standard objects and custom objects.
• Successfully lead the Salesforce.com deployment.
• Worked on Salesforce Apex Classes, Controller classes, Triggers, Visual force page development, and Administration/configuration and Data management.
• Created partner communities for merchants.
• Installed various managed and unmanaged packages.
• Designed and deployed the custom objects, custom tabs, entity-relationship data model, validation rules, workflow rules, auto-response rules, page layouts, components, visual force pages to suit the needs of the application.
• Reporting and Dashboard setup based on sales planning requirements for two business divisions and executives.
• Administration of Salesforce through user management, security management, objects customization.
• Worked on Salesforce email-to-case and web-to-case configurations.
• Used SOQL, SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked on Apex Web Services API.
• Lead a team of 4 members and assists junior level staff with minor projects.
• Managed user Roles, Role hierarchy’s profiles and sharing settings.
• Experience in using IBM Cast Iron and Informatica cloud for data migration from legacy system to Salesforce CRM.

Environment: Salesforce.com, Apex Classes, Triggers, Controllers, Visualforce, Force.com, SOSL, SOQL, Sales Cloud, Service Cloud, Page layout, custom links, Roles, IBM Cast Iron, Data Migration, Dashboard, Informatica, Windows.

Confidential, Fort Worth, Texas

Sr. Salesforce Developer

Responsibilities:

• Performed detail analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com. Managing the day-to-day operational aspects of the project.
• Designed and implemented Accounts, Contacts, Leads, Campaigns and Cases.
• Customized several Validation rules, Tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Used Field level security along with the page layouts to manage the visibility and accessibility of fields for different profiles.
• Experience in creating page layouts, search layouts to organize fields, custom links and related lists.
• Designed and deployed Apex classes, Controller classes, and Apex triggers for various functional needs in the application using the Eclipse IDE.
• Develop visual force pages, visual force custom controller components, custom objects, tabs and components.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Created custom objects and defining lookup and master-detail relationships on the objects.
• Involved in data mapping and migration of data between legacy systems and salesofrce.com objects and fields.
• Load/Manage the data using Apex data loader.

Environment: Salesforce.com Platform (Sales and Service cloud), Apex language, Visual force (pages, components and controllers), Data loader, Apex triggers, Reports, Custom tabs, Email services, Security controls, Eclipse IDE plug-in.

Confidential, NYC,NY

Salesforce Developer/Administrator

Responsibilities:

• Created an customize custom objects, formula fields, cross object formulas, roll-up summary fields, validation rules, dependent Picklist and complex page layouts.
• Developed and maintained validation rulesand approval processes.
• Created workflows, Email alerts and field updates are required.
• Implemented data segregation through record types and field level security.
• Created functional specification document and low level design document.
• Used eclipse force.com toolkit for creating apex classes and apex triggers to develop custom logic and objects.
• Worked on SOAP AND REST API web service cells.
• Created number of users and assigned respective role and profile.
• Worked on Salesforce1 mobile app.
• Created templates, approval processes, approval page layouts and defined the approval actions on them to automate the processes.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Java script, Data Loader, Sandbox, Eclipse IDE plug-in, Windows XP.

Confidential, Markit, MA

Salesforce Developer/Administrator

Responsibilities:

• Worked closely with business in requirement gathering and customization.
• Developed new sales application for different LOB’s like mortgage, regional acceptance, sales finance, commercial finance, governmental finance, Sheffield using Salesforce.com.
• Maintaining and supporting the applications and providing the functionalities of Salesforce.com for better use for sales team.
• Developed custom functionalities using Apex and Visual force.
• Developed Triggers to update the records.
• Developed Test classes for total coverage to deploy in production.
• Involved in date migration and data integrations using third party tools and .Net application with the other data warehouse teams.
• Worked with and documented business IT requests.
• Worked in resolving support related tickets of Salesforce for the clients.
• Developed views in oracle Sql developer for data integration.

Environment: Saleforce.com CRM, Apex, Visual Force, Eclipse IDE, .Net, BITR, SQL developer, Schema builder.

Confidential, Birmingham, AL

Salesforce.com Developer

Responsibilities:

• Worked on various Salesforce.com standard objects like accounts, contacts, reports, dashboards, events and tasks.
• Developed various custom objects, tabs, validation rules, components.
• Using force.com developer toolkit including Apex classes and Visualforce pages to develop custom business logic.
• Worked with SOQL, SOSL queries with governor limitations to store and download the data from Salesforce.com platform database.
• Encrypted sensitive data with encryption fields feature.
• Created custom objects and fields for transaction and contractual information.
• Developed Cascading style sheets for creating effects in Visualforce pages.
• Used field level security along with page layouts to manage access to certain fields.
• Developed several custom reports and dashboards to better assist managers and also report folder to provide report accessibility appropriate personnel.

Environment: Saleforce.com platform, Apex Language, Visual Force pages, Controllers, CSS, Encryption fields, HTML, Java script, Reports, Dashboards, Eclipse IDE plug-in, Windows XP.

Confidential

Programmer Analyst

Responsibilities:

• Involved in coding using Java Servlets, created web pages using JSP’s for generating pages dynamically.
• Involved in developing forms using HTML and performing client side validations using JavaScript.
• Developed tabs with rollover effect plus other effects using JavaScript.
• Developed Enterprise Java beans for the business flow and business objects.
• Designing, coding and configuring server side J2EE components like JSP, Servlets, Java Beans, XML.
• Extensive use of Struts Framework for Controller components and view components.
• Learned XML for communicating client.
• Rigorously followed Test Driven Development in coding.
• Used CVS for maintaining the Source Code Designed, developed and deployed on Apache Tomcat Server.

Environment: Core Java, JSP, Servlets, IBM Rational Clear Case, JDBC, Java Web Services, JavaScript, Eclipse, HTML, JUnit, Apache Tomcat Server, Oracle, PL/SQL.

Confidential

Java Developer

Responsibilities:

• Analyzed the functional specification documents and prepared detailed level design documents.
• Developed and maintained the code using Java, JSP.
• Extensively used XML for designing and formatting the user interface.
• Developed the client side scripting using JavaScript.
• Maintained tomcat server.
• Used JDBC to interact with databases wherever needed.
• Used SQL for creation and modification of the database tables and sequences.
• Prepared various documents which would help in easy understanding and implementation of the software.

Environment: Java, Oracle, JDBC, JSP/HTML, JavaScript, Tomcat Server, CSS.