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Salesforce.com Developer/prod Support Resume

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Alpharetta, GA


  • Over 7+ years of professional experience in Information Technology including over 4+ years of experience in Salesforce.com CRM Platform as Developer & Administrator.
  • Experience in Analysis, Design, Development, Administration, Configuration, Implementation and Support of Salesforce CRM based on Apex Language and leveraging Force.com Platform.
  • Experience gathering, analyzing and documenting the business requirements to a BRD for Salesforce.com Implementations.
  • Worked closely with business users in improving their business processes using SFDC Applications.
  • Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Tasks and Actions, Reports, Dashboards.
  • Experience designing the entities like Custom Objects, creating the Relationships/ Junction Objects like Master - Child, Lookups, Entity relationship data model, Pages, Classes and Interfaces on Salesforce.com Platform.
  • Worked on Agile and Scrum Methodology for Salesforce custom app implementation.
  • Experience in working on Eclipse IDE with Force.com plug-in to develop Triggers, Test Methods, Test Classes/Controllers and Visualforce pages etc.
  • Experienced in use of Standard and Custom Controllers of Visualforce in development of custom Salesforce pages as required by business requirements.
  • Strong experience with VF pages and Integrations.
  • Salesforce Admin 201,DEV 401 certified.
  • Proficient in Data Migration from Traditional Applications to Salesforce.com using Data Loader Utility.
  • Participated in all stages of Software Development Life Cycle (SDLC) i.e., System Analysis, Design, Development and Testing using Agile Methodology. Expertise with Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.
  • Experience in Database Design, writing Stored Procedures, Functions, Triggers, DDL, DML SQL queries.
  • Expert in preparing functional and technical design documents.
  • Hands on experience working with salesforce Knowledge, Article Management, Data categories.
  • Ability to learn quickly in a dynamic environment.
  • Experience in scripting languages like HTML, DHTML, XML, Java Script and Software applications like, Dreamweaver, Microsoft Word, Excel, PowerPoint and SharePoint.
  • Excellent communication and inter-personal skills; accustomed to working in both large and small teams.


SFDC Technologies: Standard /Custom Objects, Workflows & Approvals, VEEVA, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Dashboards, Force.com IDE, and Eclipse.

Web Technologies: Web Services, HTML, DHTML, CSS, XML, AJAX, Java Script.

Languages: Java J2SE, C, C++, APEX, SQL

RDBMS: Oracle, DB2, SQL Server

Tools: & Technologies: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Informatica, Cast Iron Systems, Force.com Excel Connector, Force.com Platform(Sandbox and Production), App Exchange Applications.

Operating Systems: Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX.


Confidential, Alpharetta, GA

Salesforce.com Developer/PROD Support


  • Involved in multiple ongoing and new projects as a developer as well as Prod Support.
  • Co-ordinated onshore as well as offshore teams.
  • Worked with waterfall as well as Agile environment.
  • Experience coding Apex in Force.com IDE, Developer Console environments.
  • Montiored day to day activites and support tickets using Rally software using Agile.
  • Prod Support - Supported product related as well as Salesforce related issues for Confidential, Yadkin Bank, Coupons, XPO, Wosley,CTL etc., on daily basis.
  • One to one meetings with clients in gathering requirements for project as well as support related issues.
  • Worked in implementing a third part application called Conga Express.
  • Used Visual Flows, Work flows, validation rules.
  • Hands on experience with conga queries, developing conga template, conga email templates and setup.
  • Deployed implementations as we as new changes using change sets on montly basis and supported on daily basis.
  • Written Test Cases to check code coverage in Apex Classes while deploying.
  • Mainly worked with webservices in integrating salesforce with XO CRM.
  • Used SOAP webservices for integrating.
  • Implemented logic using apex coding while approving or decling their Orders/Quotes based on their business logic.
  • Developed test classes to maintain more than 75% code coverage.
  • Invloved in deployment and supported the project end to end.
  • Solved the issues while calling the webservice with client on call.
  • Dealt with all major functionality of salesforce such as validation rules, workflow rules, custom objects, custom fields, relationships, Users, Profiles, Custom settings,Tabs, Report Types,Custom Labels,Approval Processes,Debug logs etc.,
  • Developed one part of score calculation, batch classes using apex. and developed test classes.
  • Deployment of code, meta data etc ., using salesforce migration tool.
  • Worked with data loader in importing data from various files and also performing delete, update,export and insert on monthly basis. Compared the files with the help of excel as well as beyond compare softwares.

Confidential, Minneapolis, MN

Salesforce.com Developer


  • Interacted with Business users for requirements gathering, analysis and development.
  • Built and Worked on various Salesforce.com Custom Objects. Implemented Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
  • Created salesforce knowledge based solutions for managing custom articles for the ease of sharing with salesforce knowledge users, customers, parternes and website visitors
  • Worked with enabling salesforce knowledge, creating article types, creating salesforce knowledge users, setting up data categories. Also restricted articles access by mapping data categories to roles, Enabling Article Options for Cases.
  • Developed various Apex classes, Visual Force Pages, Controller classes and Apex Triggers for various functional needs in the application.
  • Written Test Cases to check code coverage in Apex Classes and Apex triggers.
  • Developed business documents for Salesforce.com Custom objects.
  • Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
  • Deployed the SFDC data using eclipse IDE and agile methodology expertise.
  • Developed various validation rules using formula editor, Developed and deployed Workflows and approval process wherever necessary.
  • Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
  • Used Apex Data Loader/ Import Wizard to get data into Salesforce objects and extract data from Salesforce objects using CSV files.
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Intensely worked with Apex, Triggers,Visual Force pages, API integration.
  • Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
  • Hands on experience on REST, SOAP web service APIs.

Environment: Saleforce.com platform, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java, Java Script, CSS, Workflow & Approvals, Custom Objects, Custom TabsData Loader, Eclipse IDE Plug-in,WSDL, SOAP and REST, Agile, Webservices API, salesforce knowledge.

Confidential, Chicago, IL

Salesforce.com Developer


  • Discussed and analyzed the requirements with the business team and converted the requirements into detailed technical requirements.
  • Preparation of design documents of various silhouette applications based on the gathered requirements.
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, Packages, Visualforce Packages for various functional needs of the application.
  • Developed the Custom objects, Validation Rules, Formula Fields, Page layouts, Custom tabs, Components, Custom Buttons and Links.
  • Performed administration activities for SFDC/Veevaincluding System Configuration, Analytics Reporting, Data Migration, User Acceptance Testing, End User Training Development & Delivery and System Testing.
  • Created Custom Objects and defined Lookup and Master-Detail relationships on the objects and created Junction objects to establish many-to-many relationship among objects.
  • Created Email templates for inbound emails using Visual force for the clients and customers.
  • Worked on various Salesforce.com Standard Objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
  • Implemented Web-to-Case, Email-to-Case to track Cases from the website.
  • Implemented Integrations with Microsoft SQL Server and Informatica.
  • Created different Workflow Rules and Approvals for various campaign processes.
  • Maintained data cleanliness and accuracy by adding Custom Validation Rules and Triggers.
  • Performed various Data Migration activities like Insert, Update, Upsert, Delete and Export using Apex Data Loader.
  • Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
  • Created various Reports (Summary Reports, Matrix Reports, Pie Charts, Dashboards) and Report Folders to assist managers to better utilize Salesforce to track the Cases and configured various Reports for different user profiles based on the needs of the organization.
  • Extensively involved in Unit Testing using Test Methods of Force.Com utilities.
  • Participated in the training sessions provided by the Salesforce team and supported the end users.

Environment: Saleforce.com Platform, VEEVA CRM, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Apex Data Loader, Email Service, Security Controls, Informatica, Agile,Scrum,Visual Studio 2008, Windows 2008.

Confidential, Dallas, TX

Salesforce.com Developer


  • Involved in Salesforce.com Application setup activities and customized the applications to match the functional needs of the organization.
  • Interacted with various business team members to gather and document the requirements and implemented them on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Closely worked with SalesForce.com teammates while implementing the solutions for the requirements.
  • Developed several Triggers, Apex classes and Visual force pages as part of the Application Development.
  • Worked on various Salesforce.com Standard Objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
  • Designed, implemented and deployed Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
  • Created various profiles and configured the permissions based on the organizational hierarchy requirements.
  • Customized tabs for different business users groups and business centers.
  • Experienced in the use of Data Loader and scheduling timely data backup operations using Apex Scheduler.
  • Involved in handling bulk data migration for the objects like Users, Accounts, Leads, Contacts, Campaigns, Campaign Members, Quotes
  • Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
  • Used Salesforce Chatter to provide real time notifications of changes in Accounts, Leads and Opportunities to help sales and service teams to be more efficient.
  • Performed the role of Support Engineer for the internal users and helped them in getting used to the Application, generated reports and saved them for further access to the users.
  • Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer’s issues.
  • Used the Sandbox for testing and migrated the code to the Production instance after testing using Change sets and Eclipse.
  • Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
  • Experience working with Salesforce.com Premier Support and handled the support cases with the help of Salesforce.com support.
  • Provided training to the internal business users to use the application and develop their own custom Reports.

Environment: Saleforce.com Platform, Apex, Visual Force, Visual Studio, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox Data Loading, Data Loader, SF Explorer,Agile and Eclipse IDE Plug-in, Windows 2007.

Confidential, Salt Lake City, UT

Salesforce.com Developer/Admin


  • Understanding SFDC CRM processes for pre-sale activities at Confidential .
  • Analyzing SAP CRM processes at Confidential Inc. and mapping them onto Salesforce CRM platform business processes.
  • Intensely conducted meetings with business and technology groups at both organizations.
  • Developed Salesforce.com S-controls using flex builder and Action Script for new account provisioning custom workflow.
  • Developed Salesforce.com ETL processes using Cast Iron, Informatica, Java and Salesforce Web Services Java API.
  • Business processes streamlining and processes re-engineering.
  • Identifying the need of third party tools, required number of licenses and users.
  • Prepared overall financial model for cost benefit analysis between SAP & SFDC.
  • Estimating migration project efforts.
  • Providing the migration strategy from SAP CRM to Salesforce CRM platform in phase wise model.
  • Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers.
  • Developed and configured various Custom Reports and Report Folders for different user profiles.
  • Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Developed and deployed workflows and approval processes for opportunities and products/ assets management.
  • Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading,Visual studio, Scrum, Eclipse IDE Plug-in, Windows XP.

Confidential, NYC- NY

Salesforce.com Administrator


  • Interacted with various business team members to gather the requirements and documented the requirements.
  • Created Users, Roles, Public Groups and implemented Role Hierarchies, Sharing Rules and Record level permissions to manage sharing access among different users.
  • Configured Profile-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions to enhance the security.
  • Maintained Language Settings and Currency Management.
  • Designed and deployed Custom tabs, Validation Rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Created Workflow Rules and defined related Tasks, Email Alerts, Field Updates, Time trigger workflows.
  • Created Page layouts, Search layouts to organize fields, Custom links, Related lists and other components on record pages.
  • Used Field level security along with Page layouts to manage access to certain fields.
  • Developed Web-to-Lead functionality to the Bank's website which directs Leads to Salesforce CRM.
  • Deployed the enhancements of Custom Objects, Fields, Triggers, Reports and Workflows in to the Test and Production boxes to make sure they are in sync.
  • Performed Integration analysis with business analysts and users to discuss the feasibility of Integrations.
  • Used Integration tools like Informatica Cloud, Cast Iron Systems and Confidential Boomi.
  • Experience using Force.com Web Services API and integrated with Legacy systems (Siebel) in real time.
  • Performed the role of Integration Analyst.
  • Experience in developing Apex Classes, Controller Classes and Apex triggers for various functional needs of the organization.
  • Created various Custom Reports for Standard and Custom Objects to give an overview of Customer's Accounts, Loans and other Banking details to the end users.
  • Created Custom Dashboards for Manager’s home page and gave accessibility to authorized people.
  • Performed troubleshooting of user accounts using Login Access.
  • Supported end users on day-to-day business activities navigating them through Leads, Activities, Accounts, Opportunities etc.,

Environment: Salesforce Enterprise Edition, Visualforce, Custom/Standard Objects, Custom Tabs, Page Layouts, Workflows & Approvals, Reports, Windows 2003.


Java Developer


  • As a member of the team, was involved in designing and developing a framework.
  • Involved in development of mockup screens and web portals.
  • Used Java, WebLogic 5.1, 6.1 and 7.1, EJB 2.0, Java Mail, Struts, Servlet, JSP, JMS, XML, HTML, JDBC, SQL, Oracle 8i and JavaScript.
  • JSP Pages are written using Custom Tag Library which create standard tag used in the aplication.
  • Used XML in some modules using DOM to send the data to and from the server/database
  • Worked with team members to setup development environment using CVS, PVCS, WebLogic 5.1,6.1 and 7.1 and Oracle8i
  • Used CVS for Version Control of the product.
  • Used JSP’s to create the front-end screens for the module.
  • Used Struts frame work to develop the Web Tier.
  • Involved in writing Business Objects, Service API’s, Datamaps, Entity classes to the corresponding existing business classes.
  • Used Junit to do unit testing of different modules.
  • Involved in validating and reviewing team members modules.
  • Involved in integration testing of modules in various testing environments.

Environment: Java, J2EE, XML, HTML, LDAP, EJB, JSP, JDBC, Servlet, SOAP, Struts, JNDI, Unicode.

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