SUMMARY

• Having 8 years of IT Experience including 5+ years of salesforce full life cycle (SDLC) implementation experience as Salesforce Developer and Salesforce administrator.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Strong experience working with Apex classes, Triggers, Controllers and Controller Extensions.
• Experience in implementing Salesforce Custom objects, Custom fields, Junction objects, Master - Detail relationships and Look-Up relationships.
• Experience in design of Dashboards, data binding and various other components as per the client and application requirements and awareness of the governor limits for a multi-tenant environment.
• Worked on SOAP API and REST API integrations.
• Involved in Data Integration and Migration by using Force.com data loaders, web based import wizards and Informatica cloud and Jitter bit.
• Personally exploring Salesforce Lightning app builder which enhances UI and drag and drop app building and good knowledge in Aura Application.
• Built interactive wizard-like and Custom GUI using Visualforce page and also coded server-side apex scripts (Controllers, helper classes and triggers) implementing complex business rules for multiple users and profiles provided with documentation.
• Sound Knowledge on Agent console & customizable layouts, Analytics snapshots, Asset management & product tracking, Auto-suggested solutions.
• Experience with Case auto-assignment, Case email auto-response, Case escalation rules & queues, Case management and history tracking, Case team collaboration and Console Customization.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Expert in Query language using SOQL and SOSL statements.
• Experience in Data Migration using Data Loader Import Wizard and schedule the batch using Jitter Bit.
• Strong Experience in Code Migration using Force.com IDE, Change sets and using ANT also. .
• Expert in SFDC Administrative skills like creating Profiles, Roles, OWD, Users, Relationships, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Extensive experience of using declarative features like Validation rules, for satisfying complex business process automations.
• Worked extensively on Siebel tools configuration to implement Siebel Applications.
• Worked extensively in Configuring Business Components, Business Objects, Screens, Views, Applets, MVGs, Pick lists, Links and Joins.
• Workflow Policies, Runtime events, Script, User Properties, Business Services and RCR’s.
• Hands on experience in Inbound and Outbound web services
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Experience in Salesforce Testing and Administration spanning all facets of package software and SaaS application implementation.
• Experience in bulk data migration from Excel, MS outlook and Legacy Systems to Salesforce.com using Apex Data Loader, Import Wizard.
• Maintained the functional areas of Data management, Sales forecasting, Contacts, Leads, Campaigns, Dashboards and Reports.
• Well versed in cloud computing and on premise infrastructure integration for Salesforce.com using Force.com platform, Batch Apex, Web Services with third party applications.
• Experience in working with databases such as Oracle, MySQL, and DB2 and have sound knowledge in creating Tables, Views and writing DDL, DML SQL queries.
• Knowledge in Bit bucket and how to push the code in Bit Bucket using Source tree and using command line also.
• Hands on experience in designing and developing dynamic web content using HTML, XML, CSS, JavaScript and other web development technologies.
• Expertise in Server side programming/development using Java, JSP, Servlets, and XML and deploying in application servers Jboss and WebLogic.

TECHNICAL SKILLS

CRM Tools: Salesforce.com Salesforce Technologies Salesforce CRM, Apex, Triggers, Apex Classes/ Controllers, Visual force, JQuery, Angular JS Pages/Components, S-Controls, Workflow & Approvals, Case Management Custom Objects, Dashboards, Reports, SOQL and SOSL.

Salesforce API Tools: Apex Explorer, Offline Edition, App Exchange, Data Loader, Connect Offline, Salesforce Integration Tools Apex Data Loader

CRM Tools: Siebel

Siebel Technologies: Siebel UCM, Siebel Configuration, EScript, Workflows, Siebel EAI

Languages: Apex, C, C++, Java, SQL, HTML, XML

Operating Systems: Windows NT / 2000 / XP Pro / Vista/windows 7

Databases: Oracle 11G, 9i, 8i

Database Tools: Toad, SQL Developer

PROFESSIONAL EXPERIENCE

Confidential, New York

Sr Salesforce Developer

Responsibilities:

• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Developed & Scheduled batch process for administrative task like periodic data cleansing, security setup and workflow update.
• Developed various Apex classes, Apex Triggers and Controller classes for various needs in the application.
• Developed various Custom Objects, Tabs, Master-Detail, Lookup relations, Formula fields, validation rules.
• Designed and deployed Validation rules, Approval Processes, Custom tabs and Auto-Response for automating business logic.
• Created various Roles, Profiles, and Page Layouts and Configured the permissions based on the hierarchy requirements of the organization.
• Responsible for setting up Filed Level Security.
• Designed Visual Force pages to add more flexibility and a rich look.
• Key role in gradual transition of company's application from Salesforce Classic to Lightning Experience.
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Worked on Lightning Process Builder to consolidate existing workflow rules.
• Generated various reports and dashboards in lightning for Sales performance tracking.
• Worked on translating several Visualforce pages to lightning framework.
• Expertise in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Experience with developing a complete Case Management System using Lightning Components, Controllers, Helper Methods, and Style Sheets
• Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components.
• Configured Sharing settings to specify the level of access the users must each other's data.
• Created Workflow rules and defined email alerts, related tasks and field updates.
• Developed business documents for Salesforce.com Custom objects.
• Upgraded some Apps from Salesforce Classic to Lightning experience to develop rich user interface and better interaction of pages

Environment: Saleforce.com CRM, Force.com platform, Chatter, Apex Classes, Service cloud, Sales Cloud, Visual Force Pages, Lightning Components, Custom Objects, Custom Tabs, Controllers, Email Services, Workflow & Approvals, Security Controls, Reports, WSDL, Eclipse IDE, Windows.

Confidential, Reston, VA

Sr. Salesforce Developer

Responsibilities:

• Implemented the Salesforce.com applications using Agile SCRUM Methodology that involves the iterative development.
• Developed Apex classes, Utility classes to use them for multiple functionalities.
• Used SOQL & SOSL with consideration to Manage Limits for data manipulation needs of the application using platform database objects.
• Developed different Visual Force Pages using visual force components and configured them for great UI experience.
• Experience using version control system - SVN for managing source code.
• Have used Eclipse IDE and Change Set, Auto Rabit to deploy all the classes, triggers, objects, components, pages from sandbox environment to production environment.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Worked on enhancements for Salesforce application in production requested by business users from time to time.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Developed Apex Test Classes with assurance of maximum code coverage.
• Deployed the Metadata from the Dev Sandbox to the test Sandbox with ANT migration tool.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Using Java application integrated Salesforce by using SOAP, WSDL and BULK API to retrieve data for different objects, get record count, and generate queries.
• Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.
• Used Agile methodology and interacted with different stakeholders and participated in the regular meetings.
• Worked on SIT, UAT and MTP Data Migration Validation.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Developed and supported Extraction, Transformation and Load process (ETL) using Informatica.
• Worked in developing various lightning components using Aura events and lightning applications.
• Created Lightning Component Tabs and Visualforce Tabs.
• Created Visualforce pages that use the lightning components.
• Worked on Advance salesforce authentication salesforce1 for application authentication
• Worked on data migration of objects like Account, contact, lead, attachments and custom objects from source SFDC to Target SFDC, used data loader and file exporter tools.
• Worked on integrating the existing system with external systems using WSDL, SOAP, and REST API.
• Experience integrating SFDC with applications like AS400, Oracle,FTP, BOX.Com, Mule soft, AWS.
• Implemented Salesforce web services like SOAP and REST API, Java, XML.
• Worked with Integration and web services. Integrated Salesforce with legacy systems using Apex Web services and outbound messaging.
• Integrated web services by generating the necessary stubs from the WSDL files for extracting the data from the other systems.
• Used third party tool - File exporter for migrating Documents, Attachments objects.
• Integrated the web services using REST and SOAP by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, Workbench, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, SQL Developer, SQL Plus, Microsoft SQL Server management Studio, Windows.

Confidential, Dallas, TX

Sr. Salesforce Developer /Admin

Responsibilities:

• Worked on Unit testing, for the customizations and developments done during the project.
• Worked on various standard objects like accounts, contacts, leads, opportunities, activities, dashboards.
• Developed classes and triggers using Force.com IDE and Developer Console.
• Implemented field level tracking and audit trail setup.
• Implemented Anonymous Apex, Batch and Scheduled Apex.
• Developed different Visual Force Pages, Triggers, Components and Controllers to suit to the needs of the application using different Visual force components.
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE.
• Supported data migration activities for migrating data from various business centers and business center users with the support of Saleforce.com.
• Implemented Web-to-lead to track and solve leads from the website.
• Designed, Implemented and deployed Custom objects, Page layouts, Custom tabs, and S Control to suit to application needs.
• Developed Visual Force Pages and Visual Force Custom Controllers. Proficiency in Anonymous Apex.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Followed/Participated / Conducted Code Review Sessions.
• Created various Profiles, Roles, Page Layouts and configured the permissions based on the organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Uploading of fresh leads, contacts, accounts, tasks, opportunities, referrals, etc. through mass update via Informatica cloud.
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Worked on Live Agent for enabling the interaction between the User and the Agent in the organization.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Developed Apex Test Classes with assurance of maximum code coverage.
• Used third party tool - File exporter for migrating Documents, Attachments objects.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Deployed the Metadata from the Dev Sandbox to the test Sandbox with ANT migration tool.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Using Java application integrated Salesforce by using SOAP, WSDL and BULK API to retrieve data for different objects, get record count, and generate queries.
• Worked on integrating existing Salesforce with another Salesforce using REST API to display Object and field information.
• Developed Java code to extract data from Salesforce objects.
• Created stored procedure in SQL Developer, this stored procedure performs the validation against the tables and generate the log files.
• Tracked defects in ALM, helped team in fixing the defects. Worked closing with Salesforce company folks in fixing the defects.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, Workbench, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, SQL Developer, SQL Plus, Microsoft SQL Server management Studio, Windows.

Confidential, Milpitas, CA

Sr. Salesforce Admin/Consultant

Responsibilities:

• Created objects, fields, Validation Rules, workflow rules, time triggered tasks, email alerts, filed updates to implement business logic.
• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Worked on various AppExchange products DRAWLOOP, DEMANDTOOLS, APPTUS according to the needs of the organization.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used agile methodology and interacted with different stakeholders and participated in the regular meetings.
• Extensively developed SFDC custom objects and workflow business rules, fields, views.
• Created Permission sets on a button to mass update of the cases through the list view so that many cases can be updated at once.
• Enabled the case’s classification field update when an article is attached to the case even if the portal content is blank so that there will be complete classification information on each case.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developed and supported Extraction, Transformation and Load process (ETL) using Informatica.
• Supported the data migration activities for migrating the data from various business sources with the support of Salesforce CRM.
• Used Data Loader extensively for data exports & imports.
• Used Eclipse based Force.com IDE and Change Sets to deploy Apex code.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Worked on Dimensional modeling, Data cleansing and Data Staging of operational sources using ETL processes.
• Involved in Data mapping specifications to create and execute detailed system test plans.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Developed page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages
• Responsible for working with developers team to create Visual force pages and Apex code development
• Gather business requirements and translate them into user stories
• Making changes and Automate Territory Management
• Developing and overseeing the development of the requirements
• Design test scripts and execute functional testing
• Work with business users to plan and execute user acceptance testing
• Trained and deployed SFDC solutions.
• Make sure the system converts eligible quotes and activate eligible contracts in Salesforce.com, complete compensation transaction.
• Implemented Contract Management with better Approvals and Renewals.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Confidential, Plymouth, MI

Sr. Salesforce Developer

Responsibilities:

• Developed Apex Triggers, Apex Classes, Controllers and Test Classes within Governor Limits.
• Developed various Batch Apex Classes and scheduled those using Apex Schedulable Classes.
• Designed Visual force pages using Visual force Components, Style Sheets, JavaScript and JQuery.
• Created SFDC sites to provide public access to visual force pages.
• Implemented various Apex classes, Triggers, Batch & Schedulable classes and also the Future method for handling huge data transactions or Bulk operations.
• Developed a Visual Force Email Template which notifies the clients once it satisfies the business logic and when criteria are met.
• This also involved generating Client Logo and attaching to the template.
• Involved in client based meetings to fulfill the end requirement using BMC Remedy Force increasing the sales process.
• Used custom tools like Apex data loader & Jitter Bit for the handling the data for insertion, update & deletion.
• Worked on modifying various managed packages which includes Email Alerts to the Company.
• Created various Test Classes and deployed into Production which satisfies the code coverage.
• Created the Technical Document & the Test Case document for the in-house Salesforce Administrator to keep a track.
• Also worked and developed various Portal based requirements for the end clients to view the data.
• Created various Test Classes and deployed into Production which satisfies the code coverage.
• Proficient in administering, configuring User Profiles, Roles, Permissions, Validation Rules, Security Controls, Public Groups, Permission Sets, Workflow Rules, Approval Processes.
• Generated different Reports like standard, custom, tabular, summary, matrix and Joint to meet business requirements.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Worked on Leads, Accounts, Contacts, Opportunities and Opportunity Price books.
• Created page layouts to organize fields, custom links, related lists, and Custom Buttons.
• Created Many-to-Many, Master-detail, Look up and Formula Fields to satisfy business needs.
• Migrated bulk data from Legacy Systems to Salesforce.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Visual Work flows, Apex Language, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in

Confidential, Jersey city, NJ

Salesforce Admin

Responsibilities:

• Created Business Requirements Gathering sessions in the form of questionnaires and business scenarios with the end users, subject matter experts (SME) and the developers.
• Gathered user and business requirements through interviews, surveys and prototyping.
• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software.
• Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML methodologies.
• Created Use Case Diagrams, Data Flow Diagrams, Activity Diagrams and Sequence Diagrams in MS Visio.
• Conducted Joint Application Development sessions with management, SME’s, vendors, users and other stakeholders for open and pending issues.
• Implemented SOA (search oriented architecture) concepts for the application and implemented search engine based techniques
• Helped prepare Logical Data Models that contains set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements to analyze and document business data requirements
• Modeled cash flows for securitized transactions containing wide variety of underlying asset classes
• Responsible for creating proprietary Excel-based models to calculate bond waterfalls, over-collaterization and interest coverage ratios, and several other portfolio criteria.
• Collected user requirements to create a technological platform to perform transaction -related asset level due diligence, analytics and cash flow modeling, structural and document review.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Responsible for End-to-End Salesforce to Salesforce Data Migration using App Exhange products Monarch, Snapshot & Data Loader.
• Responsible for Warranty and Production Support for all modules. Actively involved in resolving production issues.
• Extensively involved in deploying application to various environments.
• Responsible for dealing with Profiles and system administrator activities.
• Responsible for Mobile, Content & Chatter configuration management
• Developed Apex Triggers, Validation Rules, workflows and Visual force pages.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Responsible for collecting, understanding, and transmitting the business requirements for the project, and translating these into functional specifications and detailed test plans.
• Coordinated with onsite coordinator on a regular basis regarding the project activities.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Email Services, Security Controls, Sandbox data loading.

Confidential

Java/J2EE Consultant

Responsibilities:

• Used agile methodology for developing the application.
• Involved in developing the user interface using JSP’s, JSTL, HTML.
• Reviewing and analyzing data model for developing the Presentation layer and Value Objects.
• Developed, implemented, and maintained an asynchronous, AJAX based rich client for improved customer experience using XML data and XSLT templates.
• Responsible and active in the analysis, design, implementation, management, and deployment of full Software Development life-cycle of project (SDLC).
• Developing User Interface and implementing business process using JSP and Servlets.
• Development of the application that was used to create dynamic JSPs, given input from a database table containing information about the contents of the JSP being developed.
• Involved in writing the presentation layer in Java Server Pages (JSP).
• Wrote Servlets programming and JSP scripting for the communication between web browser and server.
• Responsible for coding SQL Statements and Stored procedures for back end communication using JDBC.
• Developed an API to write XML documents from a database. Utilized XML and XSL Transformation for dynamic web-content and database connectivity.
• Coded different deployment descriptors using XML. Generated Jar files are deployed on Apache Tomcat Server.
• Extensively worked with Eclipse IDE.
• Involved in the development of presentation layer and GUI framework in JSP. Client Side validations were done using JavaScript.
• Involved in code reviews and mentored the team in resolving issues.
• Participated in weekly design reviews and walkthroughs with project manager and development teams.
• Worked on RDBMS implementing using PL/SQL on oracle databases.
• Provide technical guidance to business analysts, gather the requirements and convert them into technical specifications/artifacts for developers to start.
• Developed SQL stored procedures and prepared statements for updating and accessing data from database.
• Development carried out under Eclipse Integrated Development Environment (IDE

Environment: Java, J2EE, WebLogic, Eclipse, JSP, JavaScript, HTML, XML and Oracle.