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Sr.siebel Consultant Resume

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Malvern, PA

SUMMARY

  • Over 9+ years of experience SIEBEL Tools configuration, Integration and development.
  • Experienced in Siebel Call Center, Sales, Finance, Product Configuration, Opportunity Management,Wealth Management,eCommunication, Order Management,Inventory Management, Server and Application Administration,eConfigurator, Assignment Manager and eScript .
  • Proficient in Siebel Tools, Siebel Smart scripts, Siebel Data Model, Integration (EAI), Workflows, eScript, Business Services, Configuration, Web Services and Enterprise Integration Manager (EIM).
  • Configured Screens, Views, Applets, Business Objects, Business Components, Drill Downs, Picklists and Multi value Groups as per the Client needs.
  • Siebel Administration tasks related to Siebel modules, including Siebel Assignment Manager, and Siebel Workflow Manager.
  • Excellent understanding of Database Concepts that can be used to configure the business layer and optimize to improve the performance of the Siebel Application.
  • Strong Troubleshooting skills.
  • Highly self motivated and versatile team player with excellent communication and interpersonal skills

TECHNICAL SKILLS

Applications/ERP: Siebel OpenUI,Siebel CRM, Siebel ePharma Application, Siebel Call Center, eCommunication, and Financial Application

Server Components: EAI, Workflow and Assignment Manager

Relational Databases: Oracle 8i/9i, 10g, 11g, SQL Server 2000, IBM DB2, MS Access.

Development Tools: Siebel Tools - 8.1.1.9,8.0.0.7,7.8.14,7.8.2.8, 7.8.2.3, 7.7, 7.5.3, 7.0.3

Languages/Scripts: Siebel eScript, Siebel VB script and Java Script

Productivity: MS Office (MS Word, MS Excel and MS PowerPoint), Outlook, Lotus Notes

Operating Systems/Web Servers: Windows 7/ XP/2000/NT, UNIX, IIS

PROFESSIONAL EXPERIENCE

Confidential, Malvern,PA

Sr.Siebel Consultant

Responsibilities:

  • Developed Outbound webservice to integrate Siebel with LOCATE address library for implementing address standardization while implementing Data Quality.
  • Created VBCs for implementing Data Quality while creation of Contacts and Companies.
  • Created batch jobs to update users Data Quality settings.
  • Generated EDQ Keys for Contacts and Companies.
  • Created and modified Siebel Web Templates to implement custom requirements.
  • Created functionality to default Homepage for users based on their line of business.
  • Developed functionality to update Data Quality settings based on users preferences at runtime.
  • Experienced in working in multi Org environment where the data visibility is driven by positions.
  • Working knowledge of troubleshooting and fixing issues in OpenUI.
  • Created multiple business services for implementing custom business requirements.
  • Wrote multiple escripts at various levels including modifying the existing scripts.
  • Created multiple MVGs, applets, views,screens to fulfill the requirements.
  • Created and modified Siebel Business Objects and Components to customize Business Objects, Business Components, PDQs, Joins, Pick Lists and Links.
  • Very good experience in requirement gatherings during meetings with Business partners.
  • Excellent working knowledge of Agile methodologies while implementing projects and delivering code as per Sprint release.
  • Migrated Administrative data between different environments during Siebel migrations.
  • Extended base tables and created custom columns to fulfill business needs.
  • Participated in SIEBEL tuning exercises as part of code and performance enhancements.
  • Used SQL Plus scripts to query data and gathered the required information during issue resolutions and updating the information in database.
  • Followed Client’s standards while development and ensured all phases of development followed QA methodologies.

Environment: Siebel 8.1.1.9,OpenUI,Oracle 11g, Siebel Financial Services, FAS, International, Shared Services, Oracle EDQ, VBC, Business Services, SQL Plus, Inbound/Outbound Websevices, Siebel Tools, EAI, BIP, Workflow, eScript, Windows 7

Confidential, Carlsbad,CA

Sr.Siebel Consultant

Responsibilities:

  • Involved in merging Confidential ’s @ Home and In-Center repositories for better maintenance and enhanced usability.
  • Developed multiple webservices for the support of ATG eCommerce website.
  • Prepared data mappings as a part of supporting data loads for ATG eCommerce.
  • Invoked Business services and Workflows using user properties.
  • Created RCRs for invoking batch jobs for sending emails and other business functionality.
  • Developed multiple Smartscripts and modified existing Smartscripts for the Call center agents to better serve the clients.
  • Created multiple Business Services to fulfill the requirements.
  • Modified existing Scripts as per requirements.
  • Invoked multiple Store Procedure using workflows.
  • Modified Store Procedures according to business needs.
  • Created multiple MVGs, applets, views,screens to fulfill the requirements.
  • Created and modified Siebel Business Objects and Components to customize Business Objects, Business Components, PDQs, Joins, Pick Lists and Links.
  • Migrated Administrative data between different environments during code drop phases.
  • Created DB extracts for application users.
  • Participated in performance tuning and monitoring of Log files.
  • Extended base tables and created custom columns to fulfill business needs.
  • Used TOAD/SQL scripts to query data and gathered the required information during issue resolutions and updating the information in database.
  • Followed Client’s standards while development and ensured all phases of development followed QA methodologies.

Environment: Siebel 8.0.14,Oracle 11g, Siebel Call Center, Order Management, Smartscripts, Business Services, TOAD(SQL), Smartscripts, Inbound/Outbound Websevices,Siebel Tools, EAI, Oracle Exadata,Workflow, eScript, Windows 7.

Confidential, Pittsburgh, PA

Sr.Siebel Consultant

Responsibilities:

  • Worked across multiple Line of Business’s throughout the Organization.
  • Participated in requirements gathering, reviewed requirements for/from business users.
  • Created various Highlevel and Lowlevel functional and technical documents.
  • Developed multiple interfaces for the support of PNC Investment Call Center.
  • Created various Integration Objects for exchange of data between external systems.
  • Created multiple Business Services for the support of major functionalities.
  • Developed multiple workflows to fullfill business requirments
  • Developed functionality to read data from text files and update Siebel using business services.
  • Designed and developed PNC WMG Account Renumbering Process.
  • Developed functionality to create repeating appointments for PNC Investments for annual reviews, product expirations etc.
  • Developed functionality to load demographical information from Lexis/Nexis system into Siebel.
  • Designed and Developed PNC IIG/WMG Duplicate Account Processing to close the duplicate account number which were created by CIF synch process.
  • Developed PNC Opty/Activity Expiration Workflow which expires/extends opportunities based on their sales cycles.
  • Designed and developed PNC Relationship Revenue Cleanup process.
  • Used PNC System preferences to launch multiple URL’s to fulfill business requirements.
  • Created multiple PDQ’s,MVG’s, applets, views,screens to fulfill the requirements.
  • Created and modified Siebel Business Objects and Components to customize Business Objects, Business Components, Joins, Pick Lists and Links.
  • Wrote Scripting at various levels like Business Component, Applet Browser, Business Service and Application level to meet business needs.
  • Used SQL scripts to query data and gathered the required information during issue resolutions and updating the information in database.
  • Worked closely with data architechts to resolve performance issues and for column/index requests.
  • Research technical requests and other issues raised throughout all phases of the project.
  • Assisted BA’s/Project manager’s throughout the Requirement Discovery/Development and Testing phases.

Environment: Siebel 7.8.14, Siebel Financial Services, Wealth Management, Corporate and Institutional Banking, Investment Banking, Mortgage, Opportunity Management, Web Services, Inbound Web Services, soap UI, Integration Objects, Business Services, Workflow, Siebel Tools, EAI, eScript, WinSql, IBM DB2, Windows XP.

Confidential, Carlsbad, CA

Sr.Siebel Developer

Responsibilities:

  • Participated in requirements gathering, reviewed requirements for/from business users.
  • Created various Highlevel and Lowlevel functional and technical documents.
  • Developed multiple Smartscripts for the Call center agents to better serve the clients.
  • Managed the creation of Orders through smartscripts.
  • Created custom views and written escript to launch the smartscripts.
  • Involed in the process of identifying and resolving the memory leak issues.
  • Developed a functionality that enables the users to load quotas from an excel sheet.
  • Created multiple MVG’s, applets, views,screens to fulfill the requirements.
  • Developed workflows that exchange the Inventory information with JD Edwards system.
  • Created and modified Siebel Web Templates (.swt files) based on the business requirements.
  • Developed a process for center closing procedure which would enable the centers to stamp the correct date on multiple transactions.
  • Created and modified Siebel Business Objects and Components to customize Business Objects, Business Components, Joins, Pick Lists and Links.
  • Created multiple Business Services to fulfill the requirements.
  • Wrote Scripting at various levels like Business Component, Applet Browser, Business Service and Application level to meet business needs.
  • Configured Inbound and Outbound Email integration.
  • As a part of Order management created a webservice that would calculate tax by exchanging the information to and from Vertex.
  • Created various Integration Objects for exchange of data between external systems.
  • Used SQL scripts to query data and gathered the required information during issue resolutions and updating the information in database.
  • Research technical requests and other issues raised throughout all phases of the project.
  • Created, applied and activated custom columns on Siebel base tables.
  • Make sure standards of Quality Assurance (QA) are being met as part of ongoing development System in accordance with Client standards and the QA methodology.

Environment: Siebel 8.0.0.7, Siebel Call center, Pricing, Order Management, Smartscripts, Business Services, TOAD(SQL), Siebel Tools, EAI, Workflow, eScript, Windows 7.

Confidential, Twinsburg,OH

Consultant- Siebel Implementation

Responsibilities:

  • Requirements gathering, Analysis, Design and development of the applications.
  • Created multiple design and technical docs that would fulfill the requirements.
  • Developed solution to integrate Siebel with Oracle EBS using ESB and SOA.
  • Created multiple web services as a part of developing interfaces.
  • As a part of Order management process created ATP(Available-To-Promise) interface that interacted with Oracle EBS to retreive products being ordered.
  • Created a Webservice that would either create or update bundle products when they are updated in Oracle EBS.
  • Created multiple workflows that are used to transfer data from Siebel to Oracle EBS.
  • Created various Integration Objects,Applets, Business Components(VBC) etc to achieve various functionalities. purposes.
  • Created and modified Siebel Business Objects and Components to customize Business Objects, Business Components, Joins, Pick Lists and Links.
  • Created various MVG’s,Applets, Views, Screens.
  • Wrote multiple SQL scripts.

Environment: Siebel 7.8.2.8, Siebel Tools, Siebel Sales,XML,TOAD(SQL),EAI, Workflow, eScript.

Confidential, Overland Park, KS

Siebel Configurator

Responsibilities:

  • Created multiple design and technical docs that would fulfill the requirements.
  • Created multiple Work Flow Processes to address various business scenarios. Setup runtime events and defined workflow policies to invoke workflow processes.
  • Developed Smart Scripts to help the sales representative’s converse technically with their Contacts.
  • Created various Integration Objects, Applets, Business Components (VBC), etc to achieve functionalities.
  • Created multiple Business Services to fulfill the requirements.
  • Worked with Siebel Business Objects/Components to do the data to object mapping and created other objects like links, joins based on components and objects.
  • Created eScritpts to parse the response XML and display it in the UI.
  • Supported Server Administration tasks like Extracting Local Databases for Developers, Defining Positions and Responsibilities and Creating Logins.
  • Involved in planning, tuning and implementation of EIM. Used EIM to load/update product data in to Siebel.
  • Configured the IFB files and ran the EIM process for products loading.

Environment: Siebel 7.8.2.3, Tools, EAI, EIM, Smart Scripts, Oracle 9i

Confidential, Minneapolis,MN

Consultant - Siebel Analyst

Responsibilities:

  • Worked on Email response groups which read XML file to create Service Requests in Siebel.
  • Developed EIM job for daily contact feed from other sources like Oracle.
  • Created Assignment Manager Rules to Assign Service Requests for Employees.
  • Worked on Smart Script creation to facilitate call center outbound calls.
  • Developed high level application flows to support the business requirements. Identified gaps with Siebel processes when laid against the business process.
  • Translated functional requirements into detailed design documents by creating detailed process flows and developed high-level screen designs that map steps within a process to actual views in Siebel.
  • Worked with functional and technical teams to determine optimal usage of the Siebel data model to measure Siebel performance from a functional, data model and data interface (using EAI and EIM technologies) standpoint.
  • Worked on Development to Training, Production repository migrations.
  • Daily job includes Server monitoring, user creation, log file review.
  • Worked on Table indexing, schema back up and technical design specifications including screens, views, applets and Business comps.
  • Creation of new Joins, fields, MVF, Pick applets and Links
  • Worked on Performance improvement by Code and Configuration reviews and also on archiving.

Environment: Siebel 7.8 Sales, Call center, Siebel Tools, Oracle 9i, Toad on Win XP.

Confidential, Atlanta, GA

Consultant-Siebel Implementation

Responsibilities:

  • Worked on requirements gathering and participating in meetings with various groups.
  • Working one-on-one with key business users to deconstruct and clarify ambiguous functional requirements.
  • Interacted with various business groups across the organization to understand the business requirements and prioritize them.
  • Creating technical and detail design documents.
  • Created Simple Products and Customizable Products.
  • Created relationships between simple products and a customizable products.
  • Created various rules in the creation of customizable product.
  • Performing implementation that primarily involved in interfacing of legacy application with Siebel EAI capabilities
  • Creating SoapHeader business service that assembles the SoapHeader for every interface that sends and receives messages through ESB
  • Developing Siebel Virtual Business Components (VBC) to display data in Siebel
  • Developing various eScripts that are used for parsing the XML files and retrieving the data
  • Creating common error handler business service to be used by all the interfaces
  • Implementing the retry logic functionality where the failed workflows are retried
  • Fixing bugs in various interfaces during production support phase
  • Creating various test scripts needed for the testing of the interface

Environment: Siebel 7.7, Siebel Tools (EAI, Workflow),Siebel eScript, XML

Confidential, Englewood,CO

Consultant-Siebel Implementation

Responsibilities:

  • Performed maintenance and added additional functionality to the existing FMS process.
  • Participating in formal reviews of application designs, business requirements.
  • Developed Smart scripts to fit the user’s requirements.
  • Translating requirements into system specifications and working with the technical and business teams during gap analysis and solution design.
  • Used web services to validate the credit card on an order, display the statement of an account.
  • Modified various web templates to meet the requirements to display the Equipment, Programming and Account details.
  • As a part of FMS development created various simple and customizable products.
  • Created various relationships between the parent and child products.
  • Modified the scripts at various places in the application as a part of fixing the defects.
  • Created various Applets, Views, Screens.

Environment: Siebel Tools 7.5.3, Siebel eCommunication, Siebel eScript, oracle 9i.

Confidential, TN

Siebel Consultant

Responsibilities:

  • Involved in Design Phase to convert Functional Specifications to Technical Design Documents for major processes.
  • Developed Custom Business Services which can be reused by other processes in the current implementation.
  • Created SoapHeader business service that assembles the SoapHeader for every interface that sends and receives messages through ESB.
  • Developed Virtual Business Components (VBC) to display data in Siebel.
  • Used Siebel Assignment Manager to automate the routing of sales accounts and sales opportunities to the appropriate users.
  • Modified various existing smart scripts to meet the new requirements.
  • Created and modified Siebel Business Objects and Components to customize Business Objects, Business Components, Joins, Pick Lists, Multi Value Groups, and Links.
  • Configured Pick applets for Joined fields such as account field in Contact Business.
  • Customized Siebel applications using eScript, Browser, and Server Scripts.
  • Worked with QA team in fixing the bugs identified in Unit Testing Phase.

Environment: Siebel 7.5.3, Siebel eFinance, Siebel Tools, Oracle 8i, eScript.

Confidential

Consultant-Siebel Implementation

Responsibilities:

  • Identified different Siebel objects, (business components, screens, views, applets, links, joins, etc), in the Siebel Call Center, and Sales verticals
  • Customized Siebel's Order Header / Line Items Link to add additional fields to the opportunity list applet.
  • Designed workflow processes to update fields when the users change the conditions.
  • Configured Siebel Sales module. Customized view, screens, applets, MVG's, Hyperlinks etc
  • Controlled access to the data via Siebel's Views and Positions
  • Setup users in Siebel as Siebel's Employees
  • Configuration - Recreated and Developed Screens, Views customized business objects and components with relevant applets, views and screens
  • Worked in Production Support of extended period of time where took care of routine issues related to application. Workflow, UI, Pick lists, and basic changes.

Environment: Siebel ePharma 7.0.3, Siebel Sales, Windows 2003, Oracle 10g.

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