SUMMARY

• Around 8 years of IT experience with 5 years of experience in Salesforce.com CRM platform as an Administrator and Developer and 3 years of experience in JAVA technologies.
• Experience in creating custom objects and integrating existing desktop and web apps.
• In - depth understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Account Management, Case Management and merging management.
• Salesforce certified Force.com Administrator.
• Expertise in various administrative task involving designing of Custom Objects, Fields, Workflows, Role based Page layouts, Approval processes using wizard with multiple steps, Reports and Dashboards to help higher managers and business to better understand the important analytics and stats of project.
• Experience in developing Apex Classes, Triggers, writing Workflows, CSS, HTML and DHTML, JavaScript. Familiar with AJAX.
• Experience with Apex Data Loader tool to migrate the data from Oracle data base.
• Good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Developed and deployed various Force.com Apex classes, Triggers, Test classes for unit testing, Batch Apex, Schedulable jobs and visual force pages.
• Expertise in working with development and migration tools like Force.com IDE, Force.com explorer, Eclipse IDE with Force.com plug-in, ANT migration tool, Apex Data Loader, jitterbit Data loader, Import Wizard and Excel Connector.
• Experience in using the Sandbox and Java Ant for testing and migrated the code to the deployment instance after testing.
• Ability to work with minimal direct guidance, self-motivated, proactive and passionate learn new technologies.
• Excellent analytical, interpersonal and communication skills, fast learner, hardworking and good team player
• Excellent problem solving skills accustomed to working in both large and small environments.

TECHNICAL SKILLS

Salesforce Technologies: Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects

Salesforce Tools&Integration Tools: Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

System Tools: SQL Server management Studio, SQL Profiler, Performance monitor, Microsoft visual studio2005/ 2008, Microsoft Office Suite

CRM: Salesforce

Data Modeling: UML, MS Visio, Lucid Chart

Scripting Languages: Transact SQL, C, C+, Java, HTML,XML, VB Script

IDE: IBM RAD, Eclipse 3.5, WebSphere Integration Developer. Force.com IDE.

Operating Systems: MS-Windows XP/ME/98/95/ 2000/NT 4.0, Red Hat Linux and Unix.

PROFESSIONAL EXPERIENCE

Confidential, North Carolina

Salesforce.com Admin/Developer

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce Developer/Admin in the organization.
• Worked closely with sales team and business analyst and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer’s issues.
• Designed various Webpages in Visual Force for capturing various customer enquiries and implementation logic for migrating cases to different queue based on the type of customer enquiry.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, workflow rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Customized page layouts for opportunity, Contacts and Accounts depending upon user roles and groups.
• Planned and performed analysis of e-commerce activities and/or functions and guides the subsequent design and implementation or improvement of existing ecommerce applications.
• Defined documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com sObjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Performed Unit, Integration, Regression and User Acceptance Testing.
• Developed and configure various Reports and Report Folder for different user profiles based on the need in the organization.
• Defined lookup and master-detail relationship on the objects and created junction objects to establish connectivity among objects.

Environment: Salesforce.com Platform, Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Richmond, VA

Salesforce.com Consultant

Responsibilities:

• Responsible for Analysis & Requirement understanding, development and data modeling.
• Created email templates and inbound emails using Visualforce for the clients and customers.
• Expertise in generating and analyzing custom reports and dashboards for management and various business unit personnel to provide detail information on key performance indicators like performance to business centers and their sales teams.
• Created workflow Rules which notifies the users if SLA of the case is exceeded and also creating validation rules and approval process as per organization needs.
• Designed and developed SFA based application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and VisualForce pages as user interface. Worked on Apex Triggers for field updates and cross field updates.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separate values (CSV) files.
• Integrated the SOAP/REST API based Web Services and Informatica on Demand for extracting the data from external systems, and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Responsible for creating the Test Methods to provide maximum coverage to the triggers and other Controller classes.
• Assist in the configuration, maintenance and deploying application to various environments.
• Provided training on new processes/application changes to business and end users.

Environment: Salesforce.com Platform, Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, CA

Salesforce.com Developer/Admin

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Developer/Admin in the organization.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer’s issues.
• Followed Six Sigma DMAIC methodology to implement all the phases - Define, Measure, Analyze, Improve and Control.
• Implemented Email-to-Case using XML.
• Converted the E-mail threads regarding customer service issues into XML strings that are converted into cases and linked those cases with their respective Accounts and Contacts.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaign, Reports and Dashboards.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, workflow rules, Auto-Response rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Environment: Salesforce.com Platform, Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Java Programmer

Responsibilities:

• Involved in Design and Development of application modules, model components and Requirement documents.
• Designed and Implemented business components using J2EE technologies & Design patterns.
• Created Patient Management System module which includes Patient related information which can be managed by Administrator.
• Implemented from based authentication and maintained Session State Information throughout the web transaction.
• Analyzed and tested features to upload, save, retrieve, share documents among designated users.
• Built a reporting module for user action tracking and statistics of usage.
• Gained insight into various phases within SDLC and interacted directly with the client throughout the project.
• Developed and deployed UI layer logics of sites using JSP, JavaScript, HTML and CSS.
• Involved in testing applications in different stages e.g. TEST, preproduction and production.
• Involved in critical Bug fixes and Enhancement of application and used Subversion to implement version control system.

Environment: Eclipse, WSAD, Clear Case, Toad, numerous IBM mainframe utility programs, Network Data Mover (NDM), table BASE, RPG II, VSAM, Microsoft Suite (Word, Excel, PowerPoint, Access).

Confidential

Java Developer

Responsibilities:

• Understand the existing application and analyzing the impacts.
• Develop the Application according to Change Requests.
• Develop User Interface using core java, J2ee and spring framework.
• Developed SOAP web services using Apache CXF and Axis2 framework and deployed on Tomcat.
• Worked on migration of light weight web application from Web-logic to Tomcat.
• Used XSL and DHTML to format the front-end pages.
• Used hibernate with HSQLDB.
• Performed unit testing for all scenarios.
• Regular interactions with team lead to update the progress.
• Resolved critical bugs and deploy code in QA and Production servers.

Environment: Eclipse, WSAD, Microsoft Suite (Word, Excel, PowerPoint, Access).