SUMMARY

• 7 years of experience in analysis, design, development, testing, delivery and production support of application software.
• Over 3 years of experience in Salesforce.com CRM Platform and Apex technologies and 4 years of experience with Java technologies. Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• In depth understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Opportunity Management, Support Process and Forecasting
• Good knowledge on Case Assignment, Knowledge Management and Case escalation rules
• Experience in data migration from Legacy Systems using Data Loader, and Informatica.
• Good experience in SFDC related technologies such as Apex, Visualforce pages, Apex triggers.
• Configured and maintain User profiles, role hierarchy, sharing rules and Security, Password policies
• Experience in developing Client - specific solutions on force.com platform using Apex Classes and Triggers, Web service API, Force.com IDE, Validation rules, SOQL and SOSL
• Extensive experience in using Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process in Salesforce.com
• Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Salesforce
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC
• Good experience on creating Object/Tab/Field, Formula, Record Types, Folder Management, Activity Management, Queues, Groups and Analytical Snapshots
• Expertise in developing, deploying and integrating Salesforce.com CRM
• Experience in using different tools - Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete etc.
• Experience in Database Design, functions, triggers, DML SQL queries.
• Extensively worked on Salesforce.com sandbox and production environments including creating Sandboxes and refreshing it time to time. Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool and Change set
• Experience in deploying the AppExchange applications and integrating with third party applications
• Excellent analytical, Interpersonal and Communication skills, fast learner, hardworking and good team player
• Capable of rapidly learning new technologies and successfully applying them to projects and operations

TECHNICAL SKILLS

Salesforce.com Administration: Reports, Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Portals (Customer and partner), Sharing Settings, Communication Templates

Salesforce.com Development: Apex Language, Apex Trigger, Apex Class & Apex Web Services, SOQL, SOSL, Visual Force (Page, Component & Controllers) HTML, XML

Languages: Java, JSP,XML, HTML, Java Script, CSS

Tools: /Utilities: Eclipse, Force.com IDE, Workbench, SOQL Explorer

Databases: MS SQL Server 2005

Software: MS Office, Adobe Photoshop, Ms Excel

Operating Systems: Windows 98/2000/XP/2003/vista.

PROFESSIONAL EXPERIENCE

Confidential, Newark NJ

Salesforce Developer/Admin

Responsibilities:

• Performed the roles of Salesforce.com Admin and Developer in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and VisualForce pages as user interface.
• Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Developed complex workflows and approval processes for automating business logic.
• Used Force.com platform for developing feature rich and user friendly Visual force pages for enhancing Salesforce UI.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Custom links.
• Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visual force pages, Force.com IDE, Migration Tool, Web Services API.
• Configured federated login to ensure that single sign on in implemented across the company.
• Enabled Salesforce connections between partner sales force orgs and the client’s org.
• Created search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Used Salesforce Automation Process (SAP), Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, HTML, JavaScript, Custom Objects, Tabs, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment, SSO, Sfd2sfdc.

Confidential - Rahway, NJ

SFDC Developer & Admin

Responsibilities:

• Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls.
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization
• Use Data Loader to insert, update, and bulk import or export of data from Salesforce.com objects and to read, extract and load data from comma separated values (CSV) files.
• Proactively discover the underlying business goal and needs.
• Provide solutions to problems clients face
• Implemented Salesforce.com customizations and drove user acceptance testing (UAT).
• Partner with business stakeholders driving the requirements to be sure they have a complete understanding of the improvements and changes
• Resolved Salesforce.com usage problems.
• Conducted Training sessions for End users and testing team.
• Review AppExchange applications for functionality and security risks.
• Support change management for all applications in a Salesforce.com instance

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, San Jose, CA.

Sales force Developer /Admin

Responsibilities:

• Developing salesforce applications for USAA and lead for team at offshore.
• Worked on various salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes Extension Classes to support Visual Force pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Created workflow rules and defined related tasks, time triggered tasks, Email alerts, filed updates to implement business logic.
• Involved in design, coding, and maintenance phase.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and nonfunctional requirements.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Designed, and developed the Custom objects, validation rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Developed and Customized User interface in Salesforce.com using Visualforce, Apex controllers and Force.com IDE.
• Integrated external financial systems for synching data in Salesforce.
• Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Developed Visual force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Created Visual force mail templates and also automated Email Process to send installation instructions to new and existing customers.
• Developed and configured various Reports and Report Folders for different user profiles based on the organization initiatives.
• Worked with admin team to create users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Worked with admin team to create profiles and implemented Object and field level security to hide critical information on the profile users.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the training sessions provided by the Salesforce team.

Environment: Agile,Salesforce.com platform, Apex Language, S-Objects, SOQL, SOSL, Visual Force Pages, Data Loader, Custom Settings, CSS, Web Services API, Sales Cloud, Service Cloud, Workflow & Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in, Java Script, CSS, Test Classes, Test Scripts, DML Queries.

Confidential, Boston, MA

Java Developer

Responsibilities:

• Involved in the development of Panels for the application using the MMIS framework.
• Develop Business logic for the customer in the servlets.
• The panels were developed using the JSF-my faces and MMIS framework components.
• Hands on experience in deploying and managing applications using web logic server.
• Generate the Hibernate Mapping Files.
• Defect fixing and Maintenance.

Environment: Java, JSF (My Faces), Java Script, spring, Hibernate, Web logic 8.1, Oracle 9i, Toad, Eclipse.

Confidential

Java/J2EE Developer

Responsibilities:

• Involved in elaboration, construction phases and deployments ofEARfiles in the RUP process.
• Designed and Created Domain model and schema using Object oriented design /UMLdiagrams on RSA
• Developed the workflow interfaces using JSPs that are developed usingStrutsTiles Layouts and the request processors using the Dispatch Action and Action.
• Developed the completeException moduleusing the existing framework that embracesStruts, Java, JSP, JSTL, and Ajax.
• Created User Interface screens usingHTML, DHTML, AJAX, CSS, Java script
• Configured plug in classes for the interfaces of struts with spring and to delegate controls to use MVC design pattern.
• CreatedSpringInterceptors to validate web service requests and enables notifications.
• Used RAD application development and configured external capabilities for various interfaces.
• Used Oracle database forSQL, PL/SQLscripts, stored procedures, functions, triggers, Oracle forms/Reports, Performance Tuning and Optimization.
• Worked on creating topics, queues and MDBs for communication by usingWebSphere JMS.
• Unit tested all the classes usingJUNITat various class level and methods level.
• Worked on Installing and configuredWebSphere Application Server.
• Made use of WINCVS for checkout and check in operations.

Environment: RAD 6.0, WAS 6.0, Struts 1.2, Spring Framework 1.2, Java 1.4.2, JSP 2.0, HTML, XML, XSL/XSLT, JavaScript, JavaBeans, AJAX, Oracle 9i, RMI, WINCVS, Windows XP, UNIX.

Confidential

Software Engineer

Responsibilities:

• Analyzed the requirements based on business data and user requirements.
• Implemented the modules using Model View Controller (MVC) design pattern
• Developed business logic to calculate asset depreciation based on Straight Line and Written down value approaches.
• Wrote a controller Servlet that dispatched requests to appropriate classes
• Developed GUI related changes using JSP, HTML and client validations using Java script.
• Developed Java beans, helper classes and Servlets for interacting with user interface written in JSP
• Wrote SQL queries and PL/SQL stored procedures to access the asset information and rates from database.
• Used JDBC to communicate with database.
• Deployed the application on Tomcat server at client locations.
• Dealt with code versions using CVS.

Environment: Java 1.4, Servlet, JSP, HTML, Java Script, CVS, Apache Tomcat, Eclipse, MySQL.