SUMMARY

• Over Seven years of working IT experience as a developer, and five years of experience as a Salesforce.com (SFDC) Consultant with proficiency as a developer & administrator.
• Experience in Administration, Configuration, Implementation and Support of Sales force CRM and Sales force applications based on Apex Language and leveraging Force.com Platform.
• Worked on Force.com application development with Point - and-Click interface that lets the organizations integrate, track and compare the data originally entered in client system.
• Exposure to quality processes like AGILE/Scrum, ISO9001 and CMMI.
• Good exposure to the whole SDLC, and worked on different models like Agile and Waterfall.
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Experience in SFDC development in implementing Apex classes and Triggers, web APIs, Visual Force, Force.com IDE, SOQL, and SOSL.
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Worked on building data model and UI, business logic and was able to import and analyze data using force.com point-and-click interface.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Extensive experience in data migration and integration using Data Loader. Experience in working with Salesforce.com sandbox and production environments
• Performed work flows, e-mail services and approval processes using customization & Apex. Experience in working on Sales Cloud as well as Service Cloud
• Good experience in Web Service - Synchronous & Asynchronous, web service factory.
• Worked on different integration projects. Good experience on B2B & B2C SFDC patterns involved interaction with all the various parties involved.
• Experience in working on Sales Cloud as well as Service Cloud
• Gained a strong knowledge of synchronization, data-modeling, data extraction, transformation, data loading, scheduling, monitoring, and reporting in a cloud computing environment.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Proficiency in Object Oriented Languages like C++, Java, J2EE, JSP and other Java technologies.
• Excellent written and verbal communication skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.

TECHNICAL SKILLS

Operating Systems: Windows 7/2000/ XP/ 2003, UNIX, IBM AIX, Red Hat Linux

Salesforce Technologies: APEX Language, SOQL, SOSL, APEX Trigger, APEX Classes, APEX Web Services, Visual Force (Pages, Components & Controllers), APEX data loader, S-Controls, Force.com APEX Explorer, AJAX, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in

Application/WebServers: IBM Web Sphere Application Server 5.x/6.x/7.x, Apache WebServer 1.x/2.0, IBMHTTPServer 2.x/6.x/7.x, IBM Tivoli Directory Server 6.0, Active Directory, Microsoft IIS, Tivoli Access Manager eB 6.0/6.1, WebSphere MQ series, ITCAM 6.1, iPlanet Directory Server, Netscape Enterprise Server

Database Related: ORACLE8i/9i/10g/11g, DB2/UDB7.2/8.0, SQL Server 7.0/2000/2005 , MS-Access 2000, and Sybase

Java/J2EE Technologies: HTML, Java Script, DHTML, XML, XSL, XSD, CSS, Applets, AWT, JFC (Swing), J2EE 1.2/1.3, JDBC, Servlets, JSP, Java Beans, RMI, EJB, JNDI, JAXP, JMS, Java Web Services using JAXM, JAXP, SOAP, WSDL, UDDL

Programming Languages: JavaScript, COBOL, SQL, UNIX Shell Scripts

Network Protocols: TCP/IP, UDP, HTTP/HTTPS, RMI/IIOP, SOAP, SSL, SMTP, ICMP, DNS, DHCP

Development Tools: IBM WSAD 4.5/5.x, RAD, AAT

PROFESSIONAL EXPERIENCE

Confidential, Sunrise, FL

Sr. Salesforce BA/Developer/Admin

Responsibilities:

• Documented and shared the requirements with SalesForce.com consultants for further implementation.
• Worked on Force.com platform from simple point-and-click configurations to complex application component development.
• Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.
• Involved in administering, configuring, maintaining Salesforce.com application user profiles, roles, Permissions, generating security tokens, validation Rule, upgrade installation.
• Worked on various Point-and-Click configuration tools like Contacts, Accounts, Users, Custom objects, Page Layouts and reports.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Customized tabs for among different business users groups and business centers.
• Followed Agile as a part of software development.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Developed APEX Classes & Triggers and linked them to manage the workflows developed in the system using point-and-click development interface.
• Developed S-controls to manage sales plan call sheets within Salesforce, capturing prep data and call activity.
• Developed various Custom Reports and deployed them for different business user levels.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Administrated and monitored the company’s Salesforce CRM application
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.
• Created ETL test data for all ETL mapping rules to test the functionality of the Informatica mappings.
• Tuned ETL jobs/procedures/scripts, SQL queries, PL/SQL procedures to improve the system performance.
• Designed and developed UNIX shell scripts as part of the ETL process to automate the process of loading, pulling the data for testing ETL loads.
• Written several shell scripts using UNIX Korn shell for file transfers, error log creations and log file cleanup process.
• Created and used Email templates in HTML and Visual force.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis

Environment: SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects, HTML, Java Script, Workflows, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox

Confidential, Newyork, NY

Salesforce Developer

Responsibilities:

• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, and Opportunities.
• Developed various Custom Objects, Components and Visual Force Pages.
• Worked on creating and assigning Profiles, Field level security, Roles, and Public Groups for the users.
• Developed Validation Rules, Workflow Rules, and Approval Process on the object to achieve the functionality as per the business requirement.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created custom Dashboards and gave accessibility to dashboards for authorized people.
• Worked on Data Cleansing for various standard objects and custom objects to have better and clean data in the company.
• Used sandbox for testing and configuration, assisted in deploying to the production system.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Pages, Data Loader, App exchange, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Customer Portals, Eclipse IDE, Windows XP.

Confidential, West Greenwich, RI

Salesforce.com Admin & Developer

Responsibilities:

• Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Extracted the data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica Power Center.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Worked on Dimensional modeling, Data cleansing and Data Staging of operational sources using ETL processes.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.
• Developed Visualforce pages and linked them to the APEX classes.
• Worked on SOQL, SOSL and DataLoader for various requirements.
• Implemented triggers to various custom objects based on the requirements.

Environment: Saleforce.com platform, APEX Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, Montvale, NJ

Salesforce.com Developer

Responsibilities:

• Responsible for gathering the requirements by coordinating with the business analysts, developers and project managers, in order to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Effectively created the picklists, dependent picklists and junction objects to establish the connectivity among objects.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in the organization via Cloud9.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Implementing Webservice (Rest API) between 3 salesforce Orgs to send and retrieve some information based on some criteria.
• Writing test classes and checking the code by having different profiles in these classes and making sure we are covering more than 75% lines of the apex classes before pushing them into the production.

Environment: Salesforce.com platform, force.com IDE, workflows and triggers, data loader, web services, custom and standard object, sharing rules, apex classes, test cases - unit testing, validation rules, formula fields.

Confidential, Pittsburg, PA

JAVA/J2EE Developer

Responsibilities:

• Involved in Design, Analysis and code development.
• Used JSF/JSR-168 Portlets to develop User interface using RAD.
• Developed Application using Java, J2EE, Struts2, and Flex3.0.
• Developed WebPages using Flex3.0.
• Developed JSP’s for various views of application system.
• Used hibernate to develop mapping
• Created Hibernate DAO component for persistence logic of CRUD operation in Databases.
• Responsible for design and development of hibernate inheritance hierarchy
• Used Accurev for version control.
• Used Spring Framework for some of JSR-168 portlets
• Used Spring AOP for debugging.
• Development of the web based portal application to JSR 168 complaint integrated with JSF1.1 and spring MVC. Used AJAX to refresh part of panel components in JSF to get list of dynamic entries
• Used SOAP UI to test created web services.
• Used Jasper Reports to generate the reports.
• Created the custom data Source for filling the report using XPath API and JAVA.
• Developed XML applications using XSLT transformations.
• Involved in functional testing, unit testing and Integration testing and defect fixes
• Used Apache Xpath API to parse the XML and populate the values for the report.

Environment: Flex3.0, J2EE, JSP, XML, JSR-168 portlets, WebSphere Application Server 6.1, Rational Application Developer (RAD7.0), Rational Rose, Ant, Log4j, DB2 8.1, Spring Framework, Hibernate3.0, XPath.

Confidential

Software Developer

Responsibilities:

• Involved in gathering and analyzing system requirements.
• Played key role in the high-level design for the implementation of this application.
• Developed the Training and Appraisal modules using Java, JSP, Servlets and JavaScript.
• Developed UI using java swings.
• Involved in Designing the Database Schema and writing the complex SQL queries.
• Involved in Code reviews for other modules developed by peers.
• Designing and establishing the process and mapping the functional requirement to the workflow process.
• Accessed stored procedures and functions using JDBC Callable statements.
• Executed and coordinated the installation for the project
• Worked on web-based reporting system with HTML, JavaScript and JSP.
• Involved in Maintenance and Enhancement of the project

Environment: JDK 1.3, J2EE 1.3, Servlets, JDBC, Tomcat, oracle, HTML, DHTML, SQL and JUnit

Confidential

Java/PL-SQL Developer

Responsibilities:

• In a team of 4, as a team member to begin with and then as a senior member, was involved in design and code Web Pages using JSPs and Servlets
• Database design utilizing Oracle
• Writing several PL/SQL subprograms (stored procedures, functions and packages) using PL/SQL records, PL/SQL tables and global variables and also using IN and OUT parameters with TYPE, ROWTYPE, PL/SQL tables and PL/SQL records.
• Coding Java classes
• Design and code Web Pages using JSPs and Servlets
• Added more functionality for site administration
• Involved in maintenance tasks like porting the application onto a new site
• Performed unit and integration testing.

Environment: Java Beans, Java Servlets, Java 1.3, SQL, PL/SQL, Oracle 8.1.6/ 9i database, TOAD, Apache Tomcat, BEA WebLogic, XML, Windows NT/2000, Linux