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Servicenow Developer/admin Resume

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TexaS

SUMMARY

  • Over 7 plus years of strong IT experience on Java and ITILand over 5 yearsof experience as a Servicenow Developer and Administrator in Banking, Financial and Healthcare domains and Service Catalog.
  • Expert in ServiceNow with experience on implementing end - to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.
  • Experience in Implementation, design, development, documentation, deployment, and post-production support following Software Lifecycle using SDLC SCRUM.
  • Experience working in Service Now versions Dublin, Eureka, Fuji, Geneva.
  • Implementing system security by using Access Control Lists (ACL) as per the client needs.
  • Worked on integrating Service Now with external SOAP and REST based web Services.
  • Designed and configured different workflows for various Service Catalog items.
  • Good Knowledge of ITIL and ITSM best practices.
  • Worked in Installation and Configuration of different modules ofServiceNow.
  • Excellent team member with a strong ability to lead and balancemulti-project workload
  • Hands on experience developing Content Management System (CMS) in Service Now.
  • Worked with reporting in configuring Service Level Agreements (SLA).
  • Responsible for the acceptance, identification, storage and withdrawal of all supported CIs.
  • Created different Transform maps to import data into ServiceNow.
  • Worked on End-to-End implementation of CMDB module using Discovery tool in ServiceNow.
  • Provides daily support of Service Management Platform (ServiceNow), including Configuration, Integration, Customization, Scripting, Administration ServiceNow processes (User/Group management), Functions.
  • Experience in web development (UI) using HTML 5, CSS 3, Angular JS and JQuery.
  • Configured MID Server to import data from external sources.
  • Maintained the Configuration Items and modified the forms and form Sections.
  • Experience in generating different kinds of scheduled Reports and marking them as Gauges.
  • Experience in creating Update Sets to migrate group of customizations from one instance to another instance.
  • Extensive experience in writing Client Side and Server Side scripts.
  • Participated in workshops (new technologies, enhancement) with ServiceNow partner teams to help company implement ServiceNow using best practices in ITSM.
  • Responsible for ensuring that all the CIs are registered and these records are correct and up to date.
  • Open Source JavaScript Library:JQuery (Core, Selectors, Attributes, Traversing, Manipulation, CSS, Events, Effects, Ajax, Utilities, Internals) and Angular JS (Tables, XMLHttpRequest, Forms, Modules, Input Validation).
  • Expertise writing SQL Queries.
  • Expertise in application development using Java, J2EE, JSP, Servlets, Struts, spring.
  • Possess a strong coding experience using Core Java.
  • Excellent work experience on Front-end and Back-end testing.
  • Good communication, analytical, leadership and project management skills and written communications, interpersonal, negotiation, analysis and problem-solving skills.
  • Experience in all phase of SDLC like Requirement Analysis, Implementation and Maintenance, and extensive experience with Agile Methodology.

TECHNICAL SKILLS

ITIL: ServiceNow

Requirement Management: MS Word, MS PowerPoint, MS Excel, MS Visio

Programing Languages: C/C++, Java,J2EE.

Scripting Languages: JavaScript, Jelly Script, HTML, CSS, AJAX, XML,JSON,JQuery

Web/Application Server: Tomcat Web Server, MID Server, Web Sphere

IDE: Eclipse, Net Beans, TOAD

Databases: Oracle 10g, MySQL, SQL, PL/SQL, DB2,MS Access

ProjectManagement/ reporting Tools: MS Project, MS Office, SharePoint, TFS, HP Quality Center Tool, Trello, crystal reports,SQL services& data reports Business intelligence and Reporting tool(BIRT).

ObjectModellingSoftware Process: SDLC, Waterfall, Agile Methodology, Prototype model.

PROFESSIONAL EXPERIENCE

Confidential - Texas

ServiceNow Developer/Admin

Responsibilities:

  • Gathering the requirements from the Business Team and creation
  • Creation of technical, functional specification documents as per the requirements
  • Creation of Applications, Modules, tables, Columns as per the requirement specification in ServiceNow
  • Configuring the SLAs for various ITIL processes in ServiceNow
  • Customizing the forms and form design for the ITIL processes used across the firm
  • Creation of update sets, export the update sets, retrieve the update sets,
  • Migration of changes from one instance to other using update sets
  • Involved in Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge
  • Upgraded from Helsinki to Istanbul version.
  • Experience on Helsinki and Istanbul along with LDAP, SSO.
  • Worked on loading the data into ServiceNow using import sets
  • Assistance provided to upgrade the instance from Helsinki to Istanbul.
  • Involved in creation of business rules, client scripts, UI policies, UI Actions as per the requirements
  • Worked on importing the Configuration Items(CI) from third party applications using import set tables
  • Responsible for the acceptance, identification, storage and withdrawal of all supported CIs.
  • Development of Service catalog - catalog items, designing workflows and execution plans.
  • Creating the workflows in ServiceNow as per the requirements from business team and functional specifications
  • Writing the Catalog client scripts and UI policies to make client side changes.
  • Creating Knowledge articles to document the steps in creating the catalog items.
  • Experience in working with Project Management application with majorly on Project workbench and Agile framework Integration work done
  • Integrating ServiceNow with Java based web services for order retrieval, Oracle SOA WebServices
  • Integrating ServiceNow with BMC remedy
  • Worked on integrating with LDAP server to obtain the users, roles, groups information into ServiceNow Other work done
  • Creating the UI pages to use them in catalog items using the UI Scripts
  • Working on different kinds of variables and variable sets.
  • Configured multiple forms for Asset module using Configuration Management Database.
  • Involved in configuring the mid servers as per the requirement needs
  • Worked on ServiceNow Discovery tool to identify IP-enabled configuration items (CIs), map their interdependencies, and populate them in the CMDB
  • Worked on scheduling the report generation in ServiceNow as per the requirements
  • Involved in various migrations activities and coordinated various project implementation tasks

Environment: ServiceNow Istanbul, Helsinki, Java Script, JSON, jQuery, Prototype, Web Services, SOAP, SQL, XML, HTML,iFrames, AJAX, Shell scripting, Integrations, Cloud services, ITIL, SCRUM, Angular JS.

Confidential - Southlake, TX

ServiceNow developer /Administrator

Responsibilities:

  • Involved in gathering the Business Requirements and current state processes to develop and configure in the ServiceNow Platform.
  • Worked on various modules of Service Now like Incident management, Change management, and Problem management, Service Catalog, User Administration, Reporting and Discovery.
  • Created the Business rules, Catalog Client scripts, Catalog UI policies for the new service catalog requests developed for various catalogs depending on business need.
  • Utilized Java Scripting to deliver solutions that automate and audit business processes using UI Policy, Client Script, UI Action and Business Rules.
  • Involved in creating and configuring the SLAs as per the requirement.
  • Created Data Sources for various external applications. Used Import sets and Transform maps to import data into ServiceNow.
  • Created Access Control List (ACL) rules for forms, tables, modules and also managed groups/roles according to the requirement.
  • Worked on Discovery tool to find all configuration Item and populate the CMDB.
  • Responsible for creating various homepages including basic Reporting according to the business needs.
  • Created Update sets to move customizations between different instances.
  • Have experience on Data Lookup definitions and implemented in Incident management.
  • Created and Consumed REST Web Services.
  • Developed Email Templates and Email Notifications.
  • Worked on User Management to add, update and deactivate users in Service Now.
  • Worked on Upgrading instance from Fuji to Geneva and also worked on instance Cloning.
  • Worked on variousServiceNowcustomization, enhancements as per Client requirements.
  • Incorporating the coding standards and best practices in the implementation.
  • Deploying the developed code to Stage/QA/Production instances using Update Sets.

Environment: ServiceNow Fuji / Geneva / Helsinki, Portal Design, Workflows, JavaScript, Sub flows, DocuSign and Kenexa, Business Rules, SLA’s, CMDB

Confidential

ServiceNow Developer & Admin

Responsibilities:

  • Involved in gathering the Business Requirements and Interacted with the Helpdesk users, CRM users and Control and Alert mechanism developers to understand the existing functionality, current state processes, and tools to get a better view of the Business Processes and functionality to develop and configure the ServiceNow Platform.
  • Identifies and Recommends the ITIL v3 methodologies to deliver technical methodologies around the ServiceNow platform.
  • Accountable for producing Technical Design Documents that includes application architecture details.
  • Involved in discussions with other technical areas to meet the business and technical requirements for ServiceNow, SMTP Admin and DBA to build integration to external and internal systems, currently using as SMTP (EMAIL), MID Server and Web Service (Construction, integration testing,Transform Mapping, Security Authentication, Transform Scripting for Inbound and Outbound).
  • Created Webservice to receive Control and Alert Mechanism related SOAP messages from all applications in Global Markets. All applications send SOAP Envelope if any unexpected issues occurs (Example: Database is down, External service is not accepting any requests, Specific service is down).
  • Involved in UI development within ServiceNow working with JavaScript, Glide Script, UI Policy, HTML5 and CSS3 and applying Business Rules. Used GlideServlet(GlideSystem, GlideRecord, GlideForm ), GlideAjax for Asynchronies process, debugClient Side Script for alert, error and confirm messages, JavaScript Debugging for ging.
  • Created groups, roles and security groupsto access certain functionalities and customized home page.
  • Responsible for understanding Global Market security policies and make sure process through Gate Way for any inbound and outbound process.
  • Worked on various modules of Service Now like Incident management, Change management, and Problem management, Service Catalog, User Administration, Reporting and Discovery.
  • Worked on CMDB and Asset management. Performed Data migration to import data from other applications and external databases.
  • Involved in create Workflow Process for Control and Alert mechanism Process. Applied business rules using Scripting.
  • Wrote Classifiers and identifiers to direct the discovery tool to gather the information of the configuration items without errors.
  • Created Reports and scheduler process to send report to management about incidents, problems and application diagnosis report based control and alert messages using Email Notification.
  • Created email templates and business rules for Email notifications for all required process (Control and Alert, Incidents).Wrote business rules to avoid empty configuration items to be inserted into CMDB after discovery tool runs a scheduled job.

Environment: ServicenowFuji, Datapower, SMTP, IBM Application Server, Ajax, HTML5, JavaScript.

Confidential

Java Developer

Responsibilities:

  • Involved in the requirements gathering, software change requests and working on detailed analysis and also Involved in the design, and development, testing phases of Software Development life cycle.
  • Followed Agile methodology for application development and Worked on HTML, JavaScript and JSP for development UI.
  • Developed REST web services using Jersey libraryalso Used JAXB for marshalling and unmarshalling
  • Involved in consuming SOAP based web services and also UsedSoap UI for web service testing by sending an SOAP request.
  • Wrote Spring XML Configuration files for various modules and Configured logging using log4j.
  • Wrote SQL queries to query data from database.
  • Used IBM RAD IDE for application development and Deployed the application on WebSphere Portal server.
  • Developed unit test cases using JUnitandJMock and Maven for build.
  • Performed Defect Tracking for defect traceability by using tools such as HP Quality Center.
  • Used SVN for configuration management.

Environment: Java, JDK1.6, Servlets, JSP, JSF, Java Script, Web Services,SOAP,REST,Spring, Hibernate, Portlets, AJAX and XML, XSD, JUnit, JMock, RAD, WebSphere, HP Quality Cent.

Confidential

Java Programmer

Responsibilities:

  • Created some UI screens using HTML and JavaScript, JQuery, CSS.
  • Designed and Implemented Hibernate as Data Access Layer for efficient database management and caching. Developed and implemented Junit Tests.
  • Added new functionality to admin console to create and update rebalance, reconciliation of reports.
  • Involved in the design and development of Web Services using Java to get data from advice database, real- time cancellations and real-time enrollments
  • Developed PL/SQL Packages, Procedures, Triggers, Cursors and Functions according to the requirement.
  • Created stored procedures in Oracle database to eliminate dynamic SQL statements used in advice application and made appropriate changes to the application to call these stored procedures.
  • Created JMS component adapters to interact with the Oracle database.
  • Worked on SQL queries, SQL Tuning, PL/SQL Tuning & Performance Tuning.
  • Done the unit testing and system Integration testing
  • Involved in the defect tracking, fixing and enhancements
  • Worked with Apache Tomcat Server by creating JMS destinations, Data Sources and deployment scripts using ANT.
  • Supported and enhanced the existing Remedy Application.
  • Migration of definitions and data using Remedy Migrator, import and export tools from development to production system.
  • Responsible for creation and maintaining of groups and permissions for users.
  • Used to monitor log files on the server.

Environment: Java, HTML, CSS, JQuery, PL SQL, web services, Remedy Helpdesk.

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