SUMMARY

• 6+ years experienced IT consultant with3 years experience as a SFDC/Force.com consultant with 2 full life - cycle implementation experience
• Extensive knowledge in Sales, Service, and Custom cloud platforms
• Assisted multiple clients inFinancial, Pharmaceuticals, Retail, Energy and B2Bdomains
• Experience in developing client-specific solutions onforce.complatform usingApex classes and Triggers, Sites, Visual Force, Web Services API, SOQL
• Good Experience with Salesforce SDK and Administration tasks like Managing page layouts, custom fields, new workflows, creating custom objects, custom user profiles, setting up organization wide defaults (OWD) etc
• Developed SFDC customized Objects, Fields, analytical and ad-hoc reports and Dashboards using data from SFDC databases
• Proficient on Eclipse IDE, C/C++, JSP, SQL,HTML/XHTML, XML, CSS, JavaScript and Adobe Flex
• Experienced inData Cleansing, Migration, and integrationwith other business and AppExchange applications usingApex Data loader.
• Experience handling security features, Governor Limits and setting organization wide defaults
• Lead and managed Projects and Project coordination with offshore teams
• Involved in writing Integration testing, Unit testing and Regression Testing of the application.
• Excellent analytical, trouble-shooting, communication and learning skills

TECHNICAL SKILLS

Force.com: Apex Custom Controllers and Extension, Apex triggers, SOQL, Custom VisualForce Pages, Adobe Flex, Ajax Toolkit, Packaging and migrations, Force.com IDE (Eclipse), Data Loader, Connect offline, Apex Explorer.

Languages: Apex, C/C++, Java, PL/SQL

Database: Oracle, MS SQL Server, MySQL

Web: HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP

Tools: Install Shield, Rational Rose, MS Office, Visio, Project, Eclipse

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Admin & Developer

Responsibilities:

• Implemented the Salesforce.com applications using Agile SCRUM Methodology that involves the iterative development methodology
• Created Objects and fields, Relationships and Record Types, Page Layouts, Profiles and Assignments Rules
• Involved in Design and development of Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com
• Implemented Marketing Sales, Customer Service, Call Center & Support Administration
• Developed Salesforce.com APEX and Web Services API on Force.com IDE
• Developed Apex Before Insert, Before Update, After Insert and After Update Triggers
• Created Visual force Page for custom User Interface development using standard and Custom Controllers
• Configured Reports for Custom Objects and associated them to Dashboard
• Used SOSL and SOQL Queries during the data migration and custom development
• Responsible for Data load operations using Sales force’s Apex Data loader
• Migrating all the customizations to PROD using the Force.com IDE.
• Worked on the User Entitlements and role hierarchy for Salesforce.com
• Implemented the Salesforce.com Web to Lead functionality to create Leads in SFDC
• Configured and Maintained the Sandbox Environment for easy facilitation of Development and QA Activities
• Analyzing the Scope of the Requirements, and avoiding Scope Creep
• In charge of conducting the UAT with the Business users, and gathering feedback and providing the same to the Development team
• Reviewing the test cases provided by the QA team, and providing feedback
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
• Responsible for testing the development work done by off-shore and make sure they comply with the requirements.
• Involved I Level-2 support for some applications to resolve show stoppers by working with the Dev team.

Environment: Apex, Workflows, Data loader, Force.com IDE, Visual Force, HTML, CSS

Confidential, Marshall, MN

Salesforce Admin & Dev

Responsibilities:

• Managed the technical delivery of integrations and custom extensions.
• Configured users, roles, permissions and profiles as per business requirement
• Createdcustom objects, custom VF page layouts, triggers, validation rulesby usingApexas per Customer requirement
• ConfiguredSalesforce.comsecurity profiles and custom object supporting integration and quote featured enhancement
• Createdcustom controllersimplementing complex code for retrieval from Sales Force to VF pages
• Developed workflow rules and triggers using Apex for updating Users based on Location records
• DevelopedApex class and triggerto format phone/fax/zip code in account object
• Developed and maintained SFDC analytical reports and dashboards for management review
• Developed mappingin multiples schema databases to load the incremental data loadintodimensions
• WroteSOQLandSOSLstatements within custom controllers, extension controllers
• Analyzed and imported thousands of account and contact records using DataLoader
• Data Validation for the data that arrives from different data sources and generating the reports in theSalesforce.comfor the next day portfolio
• Used error handling techniques to handle the errors and send emails upon the severity of the error

Environment: Apex, Visualforce, Workflows, Triggers, Dataloader, HTML, Force.com IDE..

Confidential, Mansfield, TX

Salesforce Admin/Developer

Responsibilities:

• Lead technical requirement gathering sessions.
• Managed the technical delivery of integrations and custom extensions.
• Customized page layouts for standard and custom objects.
• Configured users, roles, permissions and profiles as per business requirement.
• Integrated their daily management information to Salesforce using Data loader.
• Developed Salesforce.com workflow rules and triggers using Apex for updating users based on Location records.
• Created Workflows and Approval processes and developed validation rules
• Developed Custom Application for expense reporting.
• Developed custom applications using Force.com IDE.
• Installed and deployed Organizational view using Apex Triggers.
• Designed complex reports using XML.
• Developed validation and trigger code for objects and fields.
• Established deployment strategy for implementing salesforce.com changes.

Environment: APEX, Web services, SOQL, Force.com IDE, Import Wizard, XML, Visual Force Pages, Workflows, S-controls

Confidential, Fortworth, TX

Responsibilities:

• Hands on experience on entire SDLC like design, development, testing, support and QA.
• Responsible for assisting in the design, development and implementation of software for new and existing POS programs in C, C++.
• Proficient in upgrading structures in C to OO classes.
• Significant knowledge of design patterns using C++.
• Experience with GUI development using MFC.
• Resolved Network issues between clients and Master.
• Designed and developed applications in C#, which parses different files and generates the classes with appropriate functions and methods which facilitates conversion of structs in to classes
• Significant knowledge in business processes and procedures. Served as liaison between clients and management.
• Interacted with clients during requirement capturing phase, prepared Business Requirement documents, Software Architecture Documents, Prepared use cases, sequence diagrams for the new projects.
• Prepared Integration testing plan