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Salesforce Developer & Admin Resume

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Austin, TX

SUMMARY

  • 7 Years of IT experience in Java, Salesforce.com administration and Development.
  • Remarkable experience in project life cycle management, excellent configuration skills, familiarity with administration and security controls, and amazing ability to aid technical team members, developers and support teams, outstanding troubleshoot workflow issues and superior communication skills
  • Worked with Apex Data Loader tool to migrate the data from other data base
  • Worked Salesforce.com Customization, Creation and maintenance of Record types, Page Layouts, Objects, Tabs and Fields.
  • Experience in developing Apex classes, Triggers, VisualForce pages, Controllers, writing Workflows, Integration and Force.com API, SOQL, SOSL.
  • Strong understanding of Security Controls for implementing security, such as sharing rules at object, field, and record level for different users at different levels of organization
  • Experience in working with Force.com IDE and developer console for application development on Force.com
  • Experience in customizing Force.com UI using VisualForce and Page builder technology - Page layouts, Search Layouts, Custom links, Custom Buttons etc.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Experience withSalesforce.com Reports, Dashboards, Workflows.
  • Experience in Force.com platform, Sales Cloud, Eclipse Force.com IDE, Custom App development & maintenance, Roles & Profiles, Security, Approval process, apex Classes, Triggers, Visualforce pages.
  • Experience of Web-to-lead, Web-to-case, Email-to-case functionalities.
  • Experience of Salesforce1 mobile app-lightning framework.
  • Worked with most of the sales people to avail the knowledge came from lightning experience and improve their business.
  • Worked with Informatica Cloud in integrating on-premise systems.
  • Experience in creating new Apps, Packages and deploying them on Force.com production servers
  • Proven presentation skills and ability to adapt messaging to target customers in Technical environments.
  • Extensive experience working on custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats, Snapshots, Dashboards, and Email generation according to application requirements. Extensive Knowledge in building Custom Applications that includes administration, configuration, implementation and support experience with Salesforce.com platform.
  • Extensive experience of capturing and analyzing business requirements, entity relationships and converting to sales force custom objects, lookup relationships, junction objects, master-detail relationships.
  • Worked as a lead, determined the scope and corresponding effort estimates for all development.
  • Extensive experience in HTML/XHTML/XML/CSS in developing Visual Force pages.
  • Experienced in Business Requirements definitions and Analysis, translating the complex business needs into clear and concise Business Requirements Documents (BRD) and Functional Requirements Documents.
  • Excellent inter-personal skills, accustomed to working in both small and large team environments. Ability to work in a fast paced environment with changing priorities.
  • Possess Comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, and Case Management.
  • Acted as a liaison between experts and the client to ensure standards were met, while tracking all project requirements and maintaining appropriate documentation.
  • Worked in both sales cloud and service cloud environment with efficient technical as well as business skills.
  • Worked with both standard and custom objects in sales and service cloud environments and did extensive customizations.
  • Gathered information from various sources and evaluate them according to the client's needs.
  • Expertise in managing and leading team and troubleshooting the complexities arising in offshore as well.
  • Good communication, decision making and organizational skills.
  • Good analytical and problem solving skills to undertake challenging jobs.
  • Good ability in working independently and with teams.
  • Expertise in App Exchange application implementation.

TECHNICAL SKILLS

Salesforce Tools: Force.com Explorer, Force.com Data Loader, Force.com Platform (Sandbox & Production)

Salesforce Technologies: SOQL, SOSL, Triggers, Data Loader, Workflows & Approvals, Page Layouts, Security & Sharing Rules, Reports & Dashboards

Operating Systems: Windows 7/8, MAC, UNIX, Linux

Documentation Tools: MS Office, XML, HTML, JavaScript

Sales Cloud: Salesforce automation including Leads, Web to lead, Accounts, Contacts, Opportunities, Contract, Partner Portal

Service Cloud: Cases, Solutions, Ideas, Customer Portal, Customer Self Service portal, web to case, email to case

Marketing Cloud: Salesforce automation including Campaigns, Leads, Accounts, Contacts, Opportunities, Contract, Customer Portals

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Salesforce Developer & Admin

Responsibilities:

  • Configured and implemented Salesforce.com CRM to support unique customer-based solutions.
  • Modified standard objects and create new objects and new object relationships
  • Modified and enhanced standard Page layouts and create new Page layouts
  • Created simple Workflows without Apex code and designed simple reports
  • Created Users, Profiles, Roles and Sharing Rules for force.com applications
  • Participated in the full life cycle implementation ofsalesforce.com from technical design, development, configuration, and administration of testing and deployment of high quality business solutions.
  • Completely worked on service cloud and designed application to support call center while marketing the products.
  • Achieved import and export operations to load customer data and other master data adopting data loader.
  • Generated several Reports, Report folders and Dashboards to support managers to better utilize Salesforce as a sales tool and organized various Reports for different user profiles based on the needs of the organization.
  • Worked on entitlement processes and communities, created reports.
  • Deliver continuing support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination.
  • Examined distinct business reports and governed the team on deployment and customization of those reports in Salesforce.
  • Worked with the teams leveraging marketing cloud- sharing competitive intelligence with sales team.
  • Involved in the documentation of different phases of project life cycle.
  • Managed the development and deployment of new applications and did enhancements to the existing applications.
  • Worked with the standard objects such as accounts, contacts, opportunities, cases as a part of service cloud implementation.
  • Worked on customizing the standard SFDC service cloud by adding the new validations, workflows and approval processes.
  • Worked on developing standard/custom controllers, controller extensions and Visual Force pages.
  • Worked on developing effective Visual Force pages using HTML/XHTML/XML/CSS and JavaScript.
  • Advanced the Apex Triggers to safeguard the correct data entries in to the system.
  • Worked closely with the business users in order to create and maintain development and integration plans.
  • Good at gathering system requirements, conduct analysis and coordinating the design of solutions.
  • Validated the data retrieved from the databases as expected and reported deviation using Quality Center.
  • Extensively worked on SOQL queries to validate data populated in tables.
  • Worked closely and effectively with other team members to resolve defects and functional issues.
  • Provided technical support in various critical issues dealing with custom applications.

Environment: Force.com, Salesforce.com Unlimited Edition, Service Cloud, Salesforce CRM, workflows, Workbench, SOQL, SQL, Custom/Standard Objects, Custom Tabs, Page Layouts, Entitlements, HTML.

Confidential, Jacksonville, FL

Salesforce Developer & Admin

Responsibilities:

  • Supervised, examined and specify stakeholder needs.
  • Examine and assembled data.
  • Managed sales cloud.
  • Completely worked on sales cloud that includes the standard objects such as leads, accounts, contacts, opportunities.
  • Created the extensive sales cloud applications by creating custom objects and created custom fields to the standard objects.
  • Worked with the offshore team and fixed the issues related to business as well as technical aspects.
  • Personalized Tabs for various business user groups and business centers.
  • Designed workflows for email alerts, lead escalation, automated lead routing, and task creation.
  • Worked with Informatica Cloud in order to provide the customers with the seamless integration between salesforce and other business systems.
  • Worked with Sales Force standard objects such as leads, accounts, contacts, opportunities as a part of sales cloud implementation and worked on customizations also.
  • Implemented Duplicate Blocker in Salesforce to keep the environment clean.
  • Used matching rules and duplicate rules to restrict users from creating duplicate accounts, contacts etc.
  • Performed mass Insert, Update, Upsert & Delete using Apex Data loader, Salesforce workbench and also imported data from Data Import Wizard.
  • Worked with Apex triggers and Batch jobs to fulfill the business requirements.
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Created Look-up and master-detail relationships, Junction Objects to establish the connection between objects.
  • Approved Chatter for the organization and to verbalize with users in the organization.
  • Designed and assembled custom applications using Visualforce.com and Force.com.
  • Managed different salesforce.com standard objects like Accounts, Campaigns, Cases, Contacts, Leads, Opportunities and Reports.
  • Implemented various Custom Reports and positioned them for various business user levels.
  • Advanced efficiencies through effective management of SFDC capacity, capabilities, and storage.
  • Worked closely with the business partners, realized the full capabilities of salesforce.
  • Committed in advancing design documents.
  • Developed custom controller classes and extensions to standard controllers using Apex.
  • Developed Apex web methods in to integrate force.com applications with company’s website.
  • Worked on marketing cloud in order to track data regularly and keeps them up-to-date on their progress.
  • Worked on workbench to build more on-demand and easier-to-use applications.
  • Accomplished program plan within assessed time, endeavor and quality goals.
  • Designed Dashboards using customized Dashboard components.
  • Designed, Implemented and deployed the Custom Objects, Custom Tabs, Components and Page Layouts to suit the needs of the application.
  • Designed, and developed Apex Classes, Controller Classes, extensions, Visualforce Components and Apex Triggers for various functional needs in the application.
  • Maintaining test coverage for all the classes and triggers and supporting deployment activities.
  • Worked extensively on designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
  • Configured and maintained user security permissions in compliance with organizational needs.
  • Responsible for refreshing the sandboxes and setting up the environments and sub- environments.

Environment: Salesforce.com Enterprise Edition, Sales cloud, Marketing Cloud, Custom objects and tabs, Custom page layouts, Reports and dashboards and Visualforce standard and custom controller environment.

Confidential, San Jose, CA

Salesforce Developer

Responsibilities:

  • Requirement generation by meeting with the customer interaction team.
  • Developed Salesforce Applications for business requirements and extended the application to take into account critical business needs as well as make the system user friendly.
  • Configured the application for users with various job responsibilities and provided appropriate access to data.
  • Developed workflow rules, work flow tasks, emails and alerts to track customer related tasks and activities.
  • Configured various Reports and Dashboards based on the need in the organization.
  • Customized user interfaces to market relevant information available in one place making the system more efficient.
  • Developed Salesforce.com approval workflow with tasks from interview schedules and approvals for further interviews finally resulting into offers.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
  • Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
  • Integrated the Web Services for extracting the data from external systems
  • Worked on both sales cloud and service cloud environments in the project implementation.
  • Imported data from excel sheets in to Leads, Opportunities, Accounts, Contacts and Projects using Data Loader and Import Wizard.
  • Developed Visualforce pages to customize the end user’s experience.
  • Installed and deployed OrgView, a Force.com AppExchange tool that allows users to create visual org charts and update them in Sales force CRM using drag-and-drop functionality.
  • Involved in packaging the custom application as packages and make it Public to the clients.
  • Develop, test and deploy the code and configuration changes from QA to Production during release management.
  • Created a tailored partner portal for each partner.
  • Increase channel effectiveness by providing all documents, pricing, and materials in one place.
  • Manage the partner lifecycle from recruitment to measurement.
  • Configure and customize the lead, opportunity management for partner portal.
  • Implement business rules for partner portal

Environment: Salesforce.com Enterprise Edition, Sales cloud, Service Cloud, Apex Language, Visualforce, workflow & Approvals, Reports, Workbench, Standard & Custom objects, Tabs, Security Controls, Roles, Apex change, SQL.

Confidential, Mountain View, CA

Salesforce CRM Administrator and Developer

Responsibilities:

  • Customize applications using Salesforce.com applications to match functional requirements.
  • Data migration from spread sheets to Salesforce using APEX data loader.
  • Implemented pick lists, dependent pick lists, lookups, junction objects, master details relationships, validation and formula fields to the custom objects.
  • Worked on various SFDC standard objects such as Accounts, Leads, Contacts, Reports, Dashboard, Opportunity, Contracts, Cases, and Solutions.
  • Knowledge and implementation of PRM portal.
  • Administer and customize the Salesforce PRM portal.
  • Created the workflows for automated task creation for employees, alerts and notifications.
  • Created various reports (Summary reports, matrix reports, pie charts, dashboards).
  • Provide training to the internal business users to use the application to develop their own custom reports.
  • Performed the role of support engineer and helped them in getting used to the application, generate reports and save them for further access to the users.
  • Develop, maintain and execute Salesforce (SFDC) Test cases (functional) as per the test plan.
  • Implemented various loads like Daily Loads, Weekly Loads, and Quarterly Loads using Incremental Loading Strategy.

Environment: Salesforce.com Enterprise Edition, Apex language, workflow & Approvals, Reports, Standard & Custom objects, Tabs, Security Controls.

Confidential

Salesforce Developer/ Admin

Responsibilities:

  • Identified business requirements and translated them into technical specifications for Force.com.
  • Created and managed complex workflow rules, data validations, and object customizations
  • Involved in creating the Tabs, Links and Visual Force pages to configure the application in Salesforce.
  • Managed ongoing support requests and administrative needs of users.
  • Developed reports, dashboards, and processes to continuously monitor data quality and integrity.
  • Developed in sandbox environments and performed timely deployments on production servers
  • Maintained users, roles, profiles, sharing rules and public groups as part of managing security on SFDC.
  • Developed training plans, materials, and documentation for Salesforce.com users, kept materials updated.
  • Coordinated new user and ongoing training sessions, company wide.
  • Developed a reusable code for getting all the users email Ids in a Public group using Apex coding.
  • Created custom visual force pages to customize the user experience
  • Responsible for creating Sharing rules among all the users in different Roles and Subordinates.
  • Developed and communicated a schedule for future releases/enhancements
  • Involved in data import into SFDC using Apex Data Loader through CSV files
  • Developed custom controller classes and extensions to standard controllers using Apex.
  • Developed Apex web methods in to integrate force.com applications with company’s website.

Environment: Salesforce.com Unlimited Edition, Force.com IDE, Developer Console, SOQL, Apex, Visual Force, Force.com Data Loader, Reports, Dashboards, Workflow Rules, Page Layouts, Visualforce Controllers, Extensions, Roles, Profiles, HTML, CSS

Confidential

Java Developer

Responsibilities:

  • Struts framework is used for building the Front-End.
  • Utilized the various enter Design patterns to develop the Business modules based on the required functionality.
  • Developed view and controller components.
  • Interacted with business analysts and other end users to resolve user requirements issues.
  • Developed user interface (view component of MVC architecture) with JSP, Struts Custom Tag libraries, HTML5 and JavaScript.
  • Used DOJO toolkit to construct Ajax requests and build dynmaic web pages using JSP's, DHTML and Javascripts
  • Extensively used Jquery in web based applications
  • Developed the controller component with Servlets and action classes.
  • Business Components are developed (model components) using Enterprise Java Beans (EJB).
  • Experience in using Ext JS for the presentation tier and developer the screens of the application.
  • Developed Session Façade with Stateless Session bean to provide a uniform coarse-grained service access layer to clients.
  • Developed DAO'S for getting data and passing data to the database
  • JavaScript is used for client side validation and to control some dynamic data.
  • Extensively worked with Oracle Application servers, Apache Tomcat, JBoss 4.2.3 and Service Mix Server.
  • Used MAVEN scripts to fetch, build, and deploy application to development environment.
  • Wrote SQL queries and PL/SQL procedures for JDBC.
  • Prepared the REST and SOAP based service calls depending on the data passing to the web service.
  • Clear Case is used for version control.
  • Used MQ series to create, send, receive and read messages.
  • Used software development methodologies such as waterfall.
  • Used Eclipse Helios as Integrated Development Environment (IDE).
  • Prepared technical and Java API documentation.

Environment: JBoss 4.2.3, JDK 1.5, JDBC, JNDI, Ajax, EJB, JSP, jquery, Servlets, Apache Tomcat, Maven, Struts 1.2, HTML5, XML, Java Script, CSS, DOJO Toolkit, UNIX/Linux, ExtJS, Oracle 9i, Toad, Clear Case, MQ Series, Eclipse Helios

Confidential

Java Developer

Responsibilities:

  • Responsible for developing user screens and modification of existing screenbased on requirements
  • Responsible for writing complex queries for CRUD operation to the database.
  • Developed Stored Procedure to load data in required tables.
  • Enhanced the existing Search Functionality within Baby Registry and Wish list.
  • Developed the functionality to enable addition of items to Registry/Wish list using handheld scanners.
  • Managing and executing queries in PL/SQL.
  • Perform impact analysis, prepare design documents and Coding
  • Prepare unit and integration test cases and executing them.
  • Testing and modifying backend web services.
  • Interacting with the functional team at onsite and understanding the requirements
  • Providing post production supports to ensure the smooth running of online application.

Environment: Java, JSP, J2EE, HTML, DHTML, JavaScript, XML, CSS, MySQL, PL/SQL, Oracle, Eclipse, Apache Tomcat server.

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