SUMMARY

• 8+ years of overall professional IT experience with over 6+ years of extensive experience in Salesforce.com CRM and Force.com platform.
• Good working experience in various capacities such as Salesforce developer, Salesforce Administrator, Force.com developer and business analyst and involved in various phases of entire project from requirement gathering, architecture development, implementation, training the end users
• Extensive experience in developing Apex Classes, Triggers, Visual force pages, writing Workflows, Integration, Force.com API.
• Experienced in Salesforce.com Service Cloud development including SDLC, standard and custom objects, Apex, and Visual force pages.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master - detail relationships, lookup relationships.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts and Workflow Alerts/Actions/Approvals.
• Experienced in Force.com Web Services API for implementing web services to access data from different users.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Experienced with integration of App Exchange application and with other applications like ACT, Lotus and Oracle Apps.
• Worked on Apttus CPQ (Configure Price Quote) tool, shopping cart.
• Good Knowledge on Salesforce packages and Lightning experience.
• Experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex language.
• Experience in Veeva CRM and Veeva Vault Content Management applications.
• Expertise in creating Unit and QA Test Plans.
• Good knowledge of Adobe Flash, Service Cloud and Sales Cloud and Chatter.
• Experienced with Big Machines as part of the project Guided Selling, Product Configuration, Quoting, with links to automated pipeline forecasting, Complex Pricing & Discounting, Approval Workflow, Proposal Generation.
• Worked with SOQL, SOSL, Visual Force, Apex, Force.com Web Services API.
• Experienced in Customization, Workflows, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Expert in implementing security and sharing rules Confidential object, field, and record level for different users.
• Used Force.com platform for developing feature-rich and user-friendly Visual Force pages for enhancing SFDC UI.
• Excellent team player with Interpersonal, Communicational, Organizational and Project Management skills.
• Have exposure in Community Cloud.
• Worked with Salesforce Communities Application to manage Ideas and Answers.
• Flourished in both independent and collaborative work environments with quick learning abilities and excellent communication skills, presentation skills.
• Experience in working with Offline edition and reporting modules
• Experience in application development using Java, J2EE, EJB, Hibernate, JDBC, Struts, spring, JSP, Servlets, XML, RMI, ETL, SOAP, WebLogic, and WebSphere.
• Worked with several App exchange tools like Action Plans, Strike Address verification, Conga Composer.
• Proficient in learning new technologies and quickly adapting to new environment.
• Experienced in cloud technology and on premise infrastructure integration for Salesforce.com.
• Experienced in using Excel to create Pivot tables, and accessing multidimensional cubes from Excel.
• Developed and worked on different Salesforce.com environments such as Sandbox and Production environments.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, J-query, Tool tip & Auto Complete widget, SOAP, REST, BULK and METADATA API.
• Excellent experience in using Oracle, SQL Server and SQL databases and Familiar with Stored- procedures Triggers and Functions using PL/SQL and AJAX.
• Worked under Agile SDLC using Scrum methodology.
• Synchronized ETL flows between various databases and report servers.
• Expert level skills in interacting with Business users & Product Owners to analyze and understand the Business Process requirements.
• Ability to quickly adjust priorities, extensive creativity, and the ability to take on projects with limited specification and an effective team player.

TECHNICAL SKILLS

SalesForce Technologies: Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual force Pages / Components, Apex Web Services, Apex Custom Controllers and Extension, Salesforce.com customizations like Workflow Approvals, Dashboards, Custom Objects, Record Type, Role Hierarchy, Validation, Quotes, Formulae, Page layouts.

Sales Force Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Languages: C#, Java, JavaScript, SQL, Apex.

Databases: Oracle 10g/9i, SQL Server 2008/05/2000 , MYSQL, DB2

Web Technologies: JavaScript, HTML5, XHTML, XML, WSDL, AJAX, Visual force

GUI and Tools: Eclipse, Force.com IDE, Apex Data Loader.

Operating System: Microsoft Windows 98/2000/XP/Vista/7, OS X (Mac)

PROFESSIONAL EXPERIENCE

Confidential, Portland, OR

Salesforce Developer/Administration

Responsibilities:

• Creating application to maintain the details of the product from demand phase to production phase.
• Coordinated business process review meetings with multiple teams to establish standard workflow processes.
• Experience on Salesforce modules objects like Campaigns Management, Leads and Opportunities
• Designed, Implemented and developed the Custom Objects, Page Layouts, Custom Tabs, and Components to suit to the needs of the application.
• Worked with business analyst to develop project implementation and develop plans including user interfaces.
• Used Community cloud to build deeper relationship with customers to provide better service and assist them through online.
• Worked with the Business group for requirement gathering throughout the planning and implementation.
• Coordinate with business analysts for the issues requiring business analyst help.
• We have provided solutions and support for Single sign on SSO, ensuring compliance with international security standards like SAML 2.0.
• SAML to grant user access to training, cases, communities and opportunities
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Created Consumer and Partner portals using communities and configuring it for enhanced business perspectives and worked with trigger and Trigger handler frameworks.
• Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Hands on experience on using languages like HTML, DHTML, HTML5 in attaching page content like data, images and videos.
• Partner portal configuration, UI changes.
• Experience in Veeva integration on Salesforce/Force.com Platform
• Worked on various Sales force/Veeva integrations with Oracle and other third party systems to support Order Management module.
• Coordinated with QA team to fix the defects.
• Created user Roles and Profiles, Security Controls and Sharing Settings, Permission Sets.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Defined Lookup and Master-Detail relationships on the standard and custom objects.
• Created Roll-up Summary fields to aggregate data from child records on the parent.
• Used Field-level Security to ensure that protected data is only shared with authorized persons.
• Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.
• Used Salesforce.one for managing navigation and built custom Visual Force components with J Query Mobile and AngularJS
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Created Visual force Pages to provide UI to the custom objects.
• Developed and maintained SFDC analytical reports and dashboards for management review and planning for accurate forecasting purposes.
• Experienced with Oracle CPQ (Configure-Price-Quote), for creating Quote proposals.
• Implemented CPQ System to improve user experience in the Quoting process using Salesforce.
• Created Lightning app for company’s retail product page to display items from inventory.
• Fixed issues with custom Lightning Event Management app on styles & controllers for in-built apps.
• Wrote custom controllers implementing complex code for retrieval from Sales Force to Visual force pages.
• Proficiency in data migration and integration using data loader and hands on experience in using ETL tools for handling large data volumes.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects
• Created Visual force pages to provide customer status to sales team and executive team based on different geographical location filters.
• Worked on various reporting tools from App exchange like conga composer, DocuSign to enable user to view data in PDF, excel and various other formats.
• Deployed components using Force.com Migration tool (prepared package.xml), Change Sets, Workbench and Eclipse to deploy across dev, QA and UAT Sandboxes and Production instances
• Developed triggers to meet the complex business rules on custom objects by following Apex Best Practices.
• Significant experience on web application development and debugging skills in advanced JavaScript libraries and frameworks such as ExtJS, Prototype, Angular JS and Node JS
• Wrote test methods and Test cases with code coverage of more than 75%.
• Test and QA of enhancements/changes to SFDC deployment using sandbox.
• Used the Sandbox for testing and migrated the code to the deployment instance after testing.
• Created auto assignment rules using the workflow process to route tasks.
• Worked on Salesforce Work Bench to perform SOQL and other DML operations similar to Data Loader and Query Editor in Developer console.
• Expertise in Integration with Web Services both real time as well as batch process.
• Involved in all phases of testing, which includes Functional, Regression, System, Batch and User Acceptance Testing of the Application.
• Worked on tools like Work bench, Data loader, Demand tools, Informatica for mass updates, import and export of data
• Involved in developing the UI view pages using HTML5 semantic tags. Used HTML5 layouts with Angular directives as Views.
• Worked on Community portals as per the requirements.
• Analyzed data from source system, performed data cleansing using Oracle as staging data base and performed ETL operation based on Salesforce data model.
• Proficiency in Single Sign on (SSO) configuration on ETL Informatica Cloud
• Made enhancements to Apttus CPQ (Configure Price Quote) tool, shopping cart by adding new fields.
• Run batches in order provided to project changes by following the instructions provided by Apttus.
• Handled administration, maintenance and support of Salesforce modules for 400 users.
• Designed and Developed page layouts according to the user requirements.
• Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions.

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter, Visualforce Pages, Controllers, Lightning Component, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Workbench, Web Services API, Apttus CPQ, Security Controls, Force.com IDE, Windows.

Confidential, SFO, CA

Salesforce Administrator/ Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the Job science to match the functional needs of the organization.
• Have good knowledge on ETL technology, with main focus on data designing, data extraction and data loading using required transformations.
• Worked on data integration, data clearing, data transfer from third party API's with requested permission sets using APEX data loader.
• Created and maintained the documentation for Design, Migration and Integration.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Designed, and Implemented the Custom Business objects, Entity-Relationship data model, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Experienced in working with Lightning components on smart devices
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in designing junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, and Workflows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Worked with Business on Design and Implementation of Product catalog and product attributes to expose on CPQ application.
• Worked an created SSO with SAML 2.0 environment.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
• Interacted with Business team for requirement gathering throughout the planning and implementation and also worked closely with Project Manager, Administrator, Business Analyst, QA team.
• Created custom reports and enhanced Salesforce.com environment as per user needs using Apex and Visual force pages.
• Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Developed Email handlers using Apex for generating PDFs from Leads received from several sources using Apex.
• Developed complex reports and dashboards using HTML, PDF, Apex, Visual force page and mail merge.
• Design UI screens using JSP, CSS, Java Script and HTML
• Worked in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Involved in Case Management with Workflow & Approval Process, User Entitlements and Role hierarchy for Salesforce.com Applications
• Performed administration activities for SFDC including System Configuration, Analytics Reporting, Data Migration, User Acceptance Testing, End User Training Development & Delivery and System Testing.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica on Demand.
• Involved in integrating the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com.
• Used the Force.com explorer to build and test SOQL and SOSL queries.
• Expertise in writing the batch process using batch apex process
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Followed Agile Methodology and as a process attended Daily Scrum Meetings, Retrospective Meetings, Sprint Planning Sessions and Backlog Grooming sessions
• Worked with Informatica ETL team for creating Data mapping for source and target (salesforce) systems.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Part of Agile methodology, Scrum which dramatically improved Productivity and reduced errors.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: SalesForce.com CRM Application Platform, Apex Language, SOQL, SOSL, Visual force, WSDL, Custom Objects, Tabs, Page Layouts, Workflows, Apptus CPQ, Approval Processes, Email, Messaging, Dashboards, SOAP, Web Services, Reports, Eclipse.

Confidential, Dallas, TX

Salesforce.com Developer/Administrator/Business Analyst

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Sale sforce.com (SFDC).
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Responsible for design and functionality on community cloud and service cloud.
• Worked on scoping, implementing and enhancement on community cloud.
• Coordinate with the administrator and business analysts for the issues requiring business analyst help.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Involved in documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.
• Involved in setting up Salesforce Outbound messages on Informatica Cloud.
• Communicated project status and escalate issues to management. Provide feedback for improving Technical Publications procedures, standards, and methodologies.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential - Chicago, IL

Salesforce Developer/Admin

Responsibilities:

• Engaged with the sales team and business analysts to gather business and user requirements.
• Provide solution design to implement the requested functionality in salesforce.
• Configure salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Worked with Approval processes that used Email Approval steps.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Developed and deployed workflows, Reports, Approval processes usingsalesforce.complatform.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity.
• Created and used Email templates in HTML, Custom and Visual Force format.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions.
• Created email templates and inbound emails using Visual Force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Developed Apex Classes, Controller and Apex Triggers for various functional needs in the application.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities.
• Used Change Sets to deploy code from sandbox to sandbox and production environment.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intosalesforce.com, checking for the correctness of the data.

Environment: Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Inside sales telephonic plug-in, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Java Developer

Responsibilities:

• Involved in analysis and design of the several modules in the Project.
• Created use case diagrams, class diagrams, sequence diagrams, deployment diagrams.
• Designed and developed technical specifications using design patterns and OO methodology.
• Developed presentation tire using HTML, JSP, Java Script and JSF.
• Involved in the configuration, development, and deployment of EJBs, and JSPs & Servlets in Web Logic Test Environment.
• Worked on integration of Informatica cloud like Single Sign On Configuration, Data replication, Secure agent registration and Connection configuration.
• Developed Database Access Objects (DAO) using the Spring Hibernate Support and using Hibernate Query Language (HQL).
• Developed the java beans (POJO) to represent the model classes and mapped them to the tables using the Hibernate Mapping files.
• Implemented the Control Layer by using Struts Actions classes like Action, Dyna Action, and mapping Dispatch Action classes.
• Designed and developed Session Beans for implementing Business logic.
• Involved in all phases (Unit/Integration/System) of testing.

Environment: Java Server Pages (JSP), Struts, JSF, JavaScript, Java, Struts, Hibernate, Spring, Web Services, EJB, Servlets, SOAP, XML, IBM, Web Sphere IRAD, CVS, Win CVS, ANT Build Scripts