SUMMARY

• Sophisticated, results - driven information systems professional over 7 plus years of experience with a demonstrated ability to successfully elicit and document requirements in Financial, Banking, Insurance, healthcare, Ecommerce, retail and service industries.
• Adept in interacting and coordinating between end-users, expert teams, development and QA teams and drawing key changes to the business architecture.
• Able to discover the appropriate resources in the organization, extract information, develop alternatives and obtain level of effort estimates from impacted work groups with knowledge of SharePoint and Data warehouse technologies.
• Worked with users to gather, analyze, model and subsequently apply various tools to capture, link, trace, and manage requirements changes.
• Proficient in using Visio and Rational Suit to model Use cases & business process flows by utilizing activity diagrams, logical, component and deployment views.
• Knowledge of tools that assist in creating Business Process Model and Design (BPM and BPD), use cases, functional specifications as well as requirements management, defect tracking, testing, traceability and status reporting.
• Functional and non - functional Requirements Gathering.
• Thorough Knowledge of various SDLC methodologies like Waterfall, Agile, APLC models.
• Broad knowledge of Medicare, Medicaid, PPO, HMO, POS, diagnostic codes and claims process.
• Extreme knowledge of insurance and financial services like claims, individual and business banking etc.
• Strong Knowledge of HIPAA standards (Title I & Title II), NCPDP 5.1/D.0, ICD 9/10, EDI transactions & 4010/5010 versions.
• Experienced in Business analysis, Enterprise analysis, Risk analysis, GAP analysis, and Project Planning.
• Strong knowledge and experience in SLA tracking score card reporting, Auditing requests and pricing.
• Experienced with Iterative approach for Software Development as per Rational Unified Process (RUP). Involved in inception, elaboration, construction and transition phases.
• Broad knowledge of POS Systems, Supply chain, Warehouse Management Systems, and Retail store process.
• Experienced in facilitating Joint Application Development (JAD), Rapid Application Development (RAD), interviews, workshops, and requirement elicitation sessions with end-users, clients, stakeholders and development team.
• Hands on experience in analyzing and documenting Business Requirements (BRD) and System Functional Specifications including Use cases, Use cases narratives.
• Strong experience in writing SQL for Data Analysis and QA report testing.
• Excellent analytical skills in understanding the business process (AS-IS and TO-BE), understanding the functional requirements and translating them to system requirement specifications.
• Extensive experience in using UML (Unified Model language) tools to create Activity, Sequence, Use Case, Class, and collaboration diagrams.
• Hands on experience on Industry standards such as Six Sigma and CMM levels.
• Professional with extensive experience in the development, implementation and integration of strategies within a team oriented environment, utilizing quantitative and qualitative analytical skills.

TECHNICAL SKILLS

Methodologies: RUP, Agile Scrum, Waterfall

Project Management: MS Project, SharePoint

Requirements Management: Requisite Pro, IBM Rational Method Composer.

Change Management Tools: Rational Clear Case, Clarity

Operating Systems: Windows 2000/03/XP/2010

Databases/RDBMS: Oracle 9.x,10.x, DB2, MS SQL Server, MS Access

Business Modeling Tools: MS Visio, MS PowerPoint, MS Rational Rose

Documentation Tools: MS Word, MS Excel, HP Quality Center

Automated Test/Bug Tracking Tools: Quality Center 9.0, Rational Clear Quest

BI Tool: Qlik View

PROFESSIONAL EXPERIENCE

Confidential, Coppell, Texas

Sr. Business System Analyst

Responsibilities:

• Interacted with stakeholders to get a better understanding of client business processes and gathered requirements.
• Gathered requirements based on what was in-scope for open enrollment and documented requirements in a BRD.
• Conducted JAD sessions involving SME’s, business users, data administrators, system architects, managers and development team in order to create a good business process model.
• Maintained the capacity plan, iteration board, sprint backlog, velocity charts and burn down charts.
• Worked closely with project team and to ensure project deliverables are met in an efficient and timely manner.
• Facilitated all aspects of the scrum framework, including sprint planning sessions, backlog grooming sessions, daily scrums, product demos, sprint reviews and sprint retrospectives.
• Collaborated with business analysis team members in understanding existing business processes and requirement management process.
• Responsible for writing and reviewing Functional Specs (Use Cases and User Stories).
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams.
• Communicated/coordinated with carriers and internal parties related to interface projects.
• Extensively prepared the functional specification document, either in Flat file format or the traditional Excel format.
• Reviewed the test files sent over by the developers to identify the gap.
• Facilitated User Acceptance Testing by creating UAT test scripts in order to test end-user functionality and to ensure that business requirements were met.
• Worked on data modeling and produced data mapping and data definition documentation.
• Designed and implemented basic SQL queries for testing and report/data validation.
• Performed SQL queries for backend testing and data validation
• Sent over the feed configuration document to the developer to complete the coding.
• Monitored the bugs after the testing and provided feedback.

Confidential, Tampa, FL.

Business System Analyst

Responsibilities:

• Conduct Joint Application Development (JAD) Sessions as a Facilitator and moderator to gather requirements from the group.
• Interacted with Business Users to assess needs, identify key challenges, and define project scope and deliverables.
• Worked with the project team to design a software application that will support the business and meet the constraints of time, resources and budget. The design area scope was documented using the Use case diagrams.
• Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims. Worked on EDI transactions: 834, 835, and 837 (P.I.D) to identify key data set elements for designated record set. Interacted with Claims, Payments and Enrolment hence analyzing and documenting related business processes.
• Support the development and QA team during development and testing of Integra Match application - Asset Verification tool.
• Gathered and analyzed business requirements, responsible for communicating the same to the system architect and the implementation team.
• Experience with the charting down the Process flow diagrams and gathered the data requirements for the migration from the Legacy systems to the FACETS environment.
• Interacted with the Data architects and the Data Analysts for proposing the needs for the new FACETS environment.
• Prepared Business Requirements Document (BRD) converted into Functional Requirements Specification (FRS).

Confidential, Tampa, FL

Business System Analyst

Responsibilities:

• Interacted with Business Users and conducted user interviews/JAD sessions with relevant business Units and developers for the requirement clarification and brainstorming.
• Worked as an Interface between the users and the different teams involved in the application development for the better understanding of the business and Business Process Analysis.
• Working knowledge of requirement gathering by conducting personal interviews, developing questionnaire, brainstorming, or role playing to get a better understanding of client business processes and creating requirements traceability matrix for tracking the requirements.
• Corrected the application manual according to the business workflow and analyzed software requirements and specifications documents.
• Developed and managed creation of product documentation to communicate features, benefits, positioning and impacts to different audiences and ensured that documentation deliverables from various groups are produced as needed.
• Conducted project review meetings and developed Business Requirement Documents (BRD).
• Participated in meetings.
• Compiled and analyzed data, and prepares and generates reports.
• Prepared the traceability matrix for the application.
• Coordinated with QA team (test plan) for the applications and executing them in the strict timelines.
• Involved in designing and writing training manuals.
• Created and maintained timelines for all development projects (Queued and prioritized projects based on company goals and management direction).
• Supplied weekly status updates (emailed a weekly status of all activity on projects).

Confidential, Brea, CA

Business System Analyst

Responsibilities:

• Responsible for handling multiple projects simultaneously. For a given project prioritized my work efforts to best suit the project needs
• Understanding the Client requirements and responsible for defining the project scope and resource planning and timeline.
• Responsible to analyze the requirement, break them into User stories/features and create a product backlog.
• Conducted meeting with Business, Stakeholders for requirement clarity
• Identify & Documents the each story cards with detail requirement, acceptance criteria and business rules.
• Lead review sessions with Business, Architects, Development and QA teams to ensure all requirements are captured and fully understood across the board.
• Involved in daily standup/weekly meetings with the business group to provide status and discuss any roadblocks or potential issues/concerns that might affect the timelines for the deliverables
• Involved in Iteration Planning Meeting and Retrospective Meeting.
• Reviewed Test plans, Test cases and Test Results for various functionalities created and performed by the testing team.
• Involved in show and tell meeting with Business, Stakeholders and get their feedback on the product.
• Maintained and submitted weekly and monthly Status reports to the Project Manager to serve as the team’s assessment of the project and its schedule.

Confidential

Business Analyst

Responsibilities:

• Actively involved in requirement gathering and requirement management. Analysed requirement, assigned attributes and segregated them into high level and low level use cases using Rational Requisite Pro
• Conducted JAD sessions with different stakeholders and development team as and when necessary to elicit use cases
• Developed requirement traceability matrix and attribute traceability matrix to manage changing requirements
• Created full life cycle documentation from product requirements in the developmental stage to functional specifications for the completed modules of application components
• Created Use-Cases, Wireframes and State Diagrams to demonstrate software architecture and interaction of system components before prototyping. Used Rational Rose, Requisite-Pro for requirement traceability
• Designed Wireframes which allowed development of variations of a layout to maintain design consistency throughout the E-Commerce site
• Carefully analysed vision document and devised detailed interview plan and guidelines for the interview process
• Interviewed the domain experts and carefully recorded the requirements in the format that can be reviewed and understood by both business people and technical people
• Assisted in documenting various business related texts
• Helped in designing workflow diagrams with the help of UML
• Prepared documents to conduct professional meetings for the client and team members
• Participated in enhancement meetings to make the product more effective in real time. Worked with developers and QAs to clarify
• Extensively used brainstorming sessions to generate ideas
• Ensured that developed services are in compliance with WAL-MART Modelling Standards.
• Played an active role in non-project activities, such as task and flow decompositions and creation of templates for artefacts.