SUMMARY

• 7 Years of IT experience in Java, Salesforce.com administration and Development.
• Remarkable experience in project life cycle management, excellent configuration skills, familiarity with administration and security controls, and amazing ability to aid technical team members, developers and support teams, outstanding troubleshoot workflow issues and superior communication skills
• Worked with Apex Data Loader tool to migrate the data from other data base
• Worked Salesforce.com Customization, Creation and maintenance of Record types, Page Layouts, Objects, Tabs and Fields.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Experience withSalesforce.com Reports, Dashboards, Workflows.
• Experience in Force.com platform, Sales Cloud, Eclipse Force.com IDE, Custom App development & maintenance, Roles & Profiles, Security, Approval process, apex Classes, Triggers, Visualforce pages.
• Experience of Web - to-lead, Web-to-case, Email-to-casefunctionalities.
• Extensive experience working on custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats, Snapshots, Dashboards, and Email generation according to application requirements. Extensive Knowledge in building Custom Applications that includes administration, configuration, implementation and support experience with Salesforce.com platform.
• Extensive experience of capturing and analyzing business requirements, entity relationships and converting to sales force custom objects, lookup relationships, junction objects, master-detail relationships
• Experienced in Business Requirements definitions and Analysis, translating the complex business needs into clear and concise Business Requirements Documents (BRD) and Functional Requirements Documents.
• Excellent inter-personal skills, accustomed to working in both small and large team environments. Ability to work in a fast paced environment with changing priorities.
• Possess Comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, and Case Management.
• Acted as a liaison between experts and the client to ensure standards were met, while tracking all project requirements and maintaining appropriate documentation.
• Gathered information from various sources and evaluate them according to the client's needs
• Good communication, decision making and organizational skills.
• Good analytical and problem solving skills to undertake challenging jobs.
• Good ability in working independently and with teams.

TECHNICAL SKILLS

Salesforce Tools: Force.com Explorer, Force.com Data Loader, Force.com Platform (Sandbox & Production)

Salesforce Technologies: SOQL, SOSL, Triggers, Data Loader, Workflows & Approvals, Page Layouts, Security & Sharing Rules, Reports & Dashboards

Operating Systems: Windows 7/8, MAC, UNIX, Linux

Documentation Tools: MS Office, XML, HTML

Salesforce.com modules: Sales Cloud: Salesforce automation including Leads, Web to lead, Accounts, Contacts, Opportunities, Contract, Partner Portal Service Cloud: Cases, Solutions, Ideas, Customer Portal, Customer Self Service portal, web to case, email to case

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Salesforce Admin & Developer

Responsibilities:

• Configured and implemented Salesforce.com CRM to support unique customer-based solutions.
• Modified standard objects and create new objects and new object relationships
• Modified and enhanced standard Page layouts and create new Page layouts
• Created simple Workflows without Apex code and designed simple reports
• Created Users, Profiles, Roles and Sharing Rules for force.com applications
• Participated in the full life cycle implementation ofsalesforce.com from technical design, development, configuration, and administration of testing and deployment of high quality business solutions.
• Achieved import and export operations to load customer data and other master data adopting data loader.
• Generated several Reports and Report folders to support managers to better utilize Salesforce as a sales tool and organized various Reports for different user profiles based on the needs of the organization.
• Deliver continuing support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination.
• Examined distinct business reports and governed the team on deployment and customization of those reports in Salesforce.
• Worked on developing standard/custom controllers, controller extensions and Visual Force pages.
• Advanced the Apex Triggers to safeguard the correct data entries in to the system.
• Validated the data retrieved from the databases as expected and reported deviation using Quality Center.
• Extensively worked on SOQL queries to validate data populated in tables.
• Worked closely and effectively with other team members to resolve defects and functional issues.

Environment: Force.com, Salesforce.com Unlimited Edition, Salesforce CRM, workflows, SOQL, Custom/Standard Objects, Custom Tabs, Page Layouts, HTML

Confidential, Jacksonville, FL

Salesforce Administrator

Responsibilities:

• Supervised, examined and specify stakeholder needs.
• Examine and assembled data.
• Managed sales cloud.
• Personalized Tabs for various business user groups and business centers.
• Designed workflows for email alerts, lead escalation, automated lead routing, and task creation.
• Approved Chatter for the organization and to verbalize with users in the organization.
• Designed and assembled custom applications using Visualforce.com and Force.com.
• Managed different salesforce.com standard objects like Accounts, Campaigns, Cases, Contacts, Leads, Opportunities and Reports.
• Implemented various Custom Reports and positioned them for various business user levels.
• Advanced efficiencies through effective management of SFDC capacity, capabilities, and storage.
• Committed in advancing design documents.
• Accomplished program plan within assessed time, endeavor and quality goals.
• Designed Dashboards using customized Dashboard components.
• Designed, Implemented and deployed the Custom Objects, Custom Tabs, Components and Page Layouts to suit the needs of the application.

Environment: Salesforce.comEnterprise Edition, Sales cloud, Custom objects and tabs, Custom page layouts, Reports and dashboards and Visualforce standard and custom controller environment.

Confidential, San Jose, CA

Salesforce CRM System Administrator

Responsibilities:

• Requirement generation by meeting with the customer interaction team.
• Developed Salesforce Applications for business requirements and extended the application to take into account critical business needs as well as make the system user friendly.
• Configured the application for users with various job responsibilities and provided appropriate access to data.
• Developed workflow rules, work flow tasks, emails and alerts to track customer related tasks and activities.
• Configured various Reports and Dashboards based on the need in the organization.
• Customized user interfaces to market relevant information available in one place making the system more efficient.
• Developed Salesforce.com approval workflow with tasks from interview schedules and approvals for further interviews finally resulting into offers.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Imported data from excel sheets in to Leads, Opportunities, Accounts, Contacts and Projects using Data Loader and Import Wizard.
• Involved in packaging the custom application as packages and make it Public to the clients.
• Knowledge and implementation in packaging Apexchange apps.
• Develop, test and deploy the code and configuration changes from QA to Production during release management.
• Created a tailored partner portal for each partner.
• Increase channel effectiveness by providing all documents, pricing, and materials in one place.
• Manage the partner lifecycle from recruitment to measurement.
• Configure and customize the lead, opportunity management for partner portal.
• Implement business rules for partner portal

Environment: Salesforce.com Enterprise Edition, Apex Language, Visualforce, workflow & Approvals, Reports, Standard & Custom objects, Tabs, Security Controls, Roles, Apex change.

Confidential, Mountain View, CA

Salesforce CRM Administrator/ Analyst

Responsibilities:

• Customize applications using Salesforce.com applications to match functional requirements.
• Data migration from spread sheets to Salesforce using APEX data loader.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master details relationships, validation and formula fields to the custom objects.
• Worked on various SFDC standard objects such as Accounts, Leads, Contacts, Reports, Dashboard, Opportunity, Contracts, Cases, and Solutions.
• Knowledge and implementation of PRM portal.
• Administer and customize the Salesforce PRM portal.
• Created the workflows for automated task creation for employees, alerts and notifications.
• Created various reports (Summary reports, matrix reports, pie charts, dashboards).
• Provide training to the internal business users to use the application to develop their own custom reports.
• Performed the role of support engineer and helped them in getting used to the application, generate reports and save them for further access to the users.
• Develop, maintain and execute Salesforce (SFDC) Test cases (functional) as per the test plan.

Environment: Salesforce.com Enterprise Edition, Apex language, workflow & Approvals, Reports, Standard & Custom objects, Tabs, Security Controls.

Confidential

Salesforce Admin & Developer

Responsibilities:

• Identified business requirements and translated them into technical specifications for Force.com
• Created and managed complex workflow rules, data validations, and object customizations
• Involved in creating the Tabs, Links and VisualForce pages to configure the application in Salesforce
• Managed ongoing support requests and administrative needs of users
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Developed in sandbox environments and performed timely deployments on production servers
• Maintained users, roles, profiles, sharing rules and public groups as part of managing security on SFDC
• Developed training plans, materials, and documentation for Salesforce.com users, kept materials updated
• Coordinated new user and ongoing training sessions, company wide
• Developed a reusable code for getting all the users email Ids in a Public group using Apex coding.
• Created custom visual force pages to customize the user experience
• Responsible for creating Sharing rules among all the users in different Roles and Subordinates.
• Developed and communicated a schedule for future releases/enhancements
• Involved in data import into SFDCusing Apex Data Loader through CSV files
• Developed custom controller classes and extensions to standard controllers using Apex.
• Developed Apex web methods in to integrate force.com applications with company’s website.

Environment: Salesforce.com Unlimited Edition, Force.com IDE, Developer Console, SOQL, Apex, Visual Force, Force.com Data Loader, Reports, Dashboards, Workflow Rules, Page Layouts, Visualforce Controllers, Extensions, Roles, Profiles, HTML, CSS

Confidential

Java Developer

Responsibilities:

• Struts framework is used for building the Front-End.
• Utilized the various enter Design patterns to develop the Business modules based on the required functionality.
• Developed view and controller components.
• Interacted with business analysts and other end users to resolve user requirements issues.
• Developed user interface (view component of MVC architecture) with JSP, Struts Custom Tag libraries, HTML5 and JavaScript.
• Used DOJO toolkit to construct Ajax requests and build dynmaic web pages using JSP's, DHTML and Javascripts
• Extensively used Jquery in web based applications
• Developed the controller component with Servlets and action classes.
• Business Components are developed (model components) using Enterprise Java Beans (EJB).
• Experience in using Ext JS for the presentation tier and developer the screens of the application.
• Developed Session Façade with Stateless Session bean to provide a uniform coarse-grained service access layer to clients.
• Developed DAO'S for getting data and passing data to the database
• JavaScript is used for client side validation and to control some dynamic data.
• Extensively worked with Oracle Application servers, Apache Tomcat, JBoss 4.2.3 and Service Mix Server.
• Used MAVEN scripts to fetch, build, and deploy application to development environment.
• Wrote SQL queries and PL/SQL procedures for JDBC.
• Prepared the REST and SOAP based service calls depending on the data passing to the web service.
• Clear Case is used for version control.
• Used MQ series to create, send, receive and read messages.
• Used software development methodologies such as waterfall.
• Used Eclipse Helios as Integrated Development Environment (IDE).
• Prepared technical and Java API documentation.

Environment: JBoss 4.2.3, JDK 1.5, JDBC, JNDI, Ajax, EJB, JSP, jquery, Servlets, Apache Tomcat, Maven, Struts 1.2, HTML5, XML, Java Script, CSS, DOJO Toolkit, UNIX/Linux, ExtJS, Oracle 9i, Toad, Clear Case, MQ Series, Eclipse Helios

Confidential

Java Developer

Responsibilities:

• Responsible for developing user screens and modification of existing screenbased on requirements
• Responsible for writing complex queries for CRUD operation to the database.
• Developed Stored Procedure to load data in required tables.
• Enhanced the existing Search Functionality within Baby Registry and Wishlist.
• Developed the functionality to enable addition of items to Registry/Wishlist using handheld scanners.
• Managing and executing queries in PL/SQL.
• Perform impact analysis, prepare design documents and Coding
• Prepare unit and integration test cases and executing them.
• Testing and modifying backend web services.
• Interacting with the functional team at onsite and understanding the requirements
• Providing post production supports to ensure the smooth running of online application.

Environment: Java, JSP, J2EE, HTML, DHTML, JavaScript, XML, CSS, MySQL, PL/SQL,Oracle, Eclipse, Apache Tomcat server