SUMMARY

• 8 years of IT experience, with 6 years exp. in Salesforce Administration/Development including analysis, modeling, design, Coding, testing, Maintenance of CRM systems on Windows Platform as well as an professional Implementation Analyst well versed in implementing product suites.
• Very good working knowledge of SalesForce and its Development Life Cycle.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Experience in using Salesforce.com APIs - SOAP, REST and jQuery frameworks.
• Knowledge in using CloudLending product built on top of salesforce.com platform.
• Extensive experience of automating complex business processes using declarative features such as workflows, approval process and dynamic approval process.
• Implemented security and sharing rules at object, field and record level for different users at different levels of organization.
• Created various profiles, roles and configured the permissions based on the organizational hierarchy.
• Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce SFA applications.
• Extensive experience in creating Workflows, Approval processes, Validation rules and sharing rules.
• Experience in using data tools like Apex Data Loader, Import Wizard.
• Proficiency in web technologies like HTML, XML, CSS, JSP, JQuery JavaScript and databases such as SQL Server and MySQL.
• Working knowledge on Reports, Dashboards, and Analytic Snapshots.
• Experience in SalesForce Configuration using Roles, Profiles, User Creation, Email Services, and Page Layouts.
• Ability to develop practical solutions and methodologies, develop point-of-view, delivery methodologies related to SFDC and understanding of project life cycle and development methodologies.
• Customized standard objects like Accounts, Opportunities, Contacts.
• Experience with Outlook Integration, Single Sign On, and SalesForce to SalesForce functionality’s.
• Experience evaluating and integrating SalesForce AppExchange solutions within overall implementation
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce Service Cloud expertise.
• Ability to interact with technical and functional staff at all levels and excellent oral, written communication and presentation skills.

TECHNICAL SKILLS

SalesForce Tools: Force.com Data Loader, Force.com Excel Connector, Force Connect for Outlook, Force Platform (Sandbox, and Production).

SalesForce Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Workflow rule, Approvals, Case Management Automation, Apex Batch

Operating Systems: Windows NT/2000/XP/Vista/7/8, Windows Server 2000/2003, SQL Server 2000

MS Office product: Word, PowerPoint, Access, Excel, Outlook

Programming Languages: C, C#, HTML, JAVA, CSS, JQuery JavaScript

PROFESSIONAL EXPERIENCE

Confidential - Farmington, CT

Salesforce.com Developer/Admin

Responsibilities:

• Attended meetings and interacted with various business team members to gather the requirements.
• Involved inSalesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Experience working in Sales and Service clouds.
• Experience in Lead Generation and Conversion, supporting cases, developed workflows and triggers for automated case resolutions.
• Defined Apex triggers in SOQL to make complex validations possible.
• Developed Visual Force Pages and used standard, Custom Controller and controller extensions.
• Developed various Custom Objects, Web Tabs, Visualforce Tabs, Visualforce Components.
• Defined lookup and master-detail relationships on the objects. Also created junction objects to establish many-many relationship among objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on Custom Settings and Email Services for automation using Apex Classes
• Experience in using Dynamic SOQL, SOSL and DMLs.
• Used REST- based Bulk API, processing large data to Salesforce.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application by preprocessing records and generating Sets and maps to avoid hitting the Governor Limits.
• Worked on test classes to achieve deployment at 90%.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Performed the sandbox refreshes and maintained all post refresh activities.
• Uploaded about close to a million records using the Data loader and experienced in cleansing and De-duplicating bulk loads.
• Migrated data from legacy system to salesforce.com using Data loader & SQL server.
• Involved in Data validations and Data migration from its legacy systems by mapping the company information using the backed database SQL Server.
• Worked on various AppExchange products according to the needs of the organization.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Customized the Reports & Dashboards to track usage for productivity and performance of business centers and their sales teams.

Environment: Force.com platform, Salesforce.com Unlimited Edition, Apex Language, APEX, Web services, Visual Force (Pages, Component & Controllers), Rest API, Sales cloud, Service cloud, Apex Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Force.com Migration Tool, Windows 7.

Confidential - New Brunswick, NJ

Salesforce.com Developer/Admin

Responsibilities:

• Configured/customized the Salesforce application as per the client’s requirement.
• Customized the objects like Account, Contact, Lead, Opportunity and Campaign.
• Used detailed knowledge of application features and functions to assess the scope and impact of business needs throughout analysis and completion of all enhancement specifications for each business partner and cross impacted groups.
• Built relationship across multiple technology, operations, services, sales, program and product team to accomplish end goal
• Facilitated requirements gathering cross multiple vendors and organization
• Tracked and maintained the requirements to functionality traceability and use case traceability
• Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Also created various profiles and configured the permissions based on the organizational hierarchy.
• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
• Implemented pick lists, dependent pick lists, validation and formula fields to the custom objects.
• Implemented the validation rules on the objects and tabs, Page layouts, Custom tabs, and Components to suit to the needs of the application.
• Implemented the workflows and approvals for various functional requirements.
• Implemented the searching and tagging functionality; developed various custom reports and dashboards for data analysis.
• Deputized in absence of manager and undertook a range of administrative duties.
• Organized and scheduled the meetings to know the requirements and to explain the application usage.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigned Permissions, generated security tokens, validation Rule, upgrade installation.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application.
• Worked on SOAP API to integrate Salesforce with external systems.
• Created and used Email templates in HTML and Visualforce.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Used field level security along with page layouts to manage access to certain fields
• Used Data Loader to Insert, Update and Delete bulk records in salesforce.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Worked on Unit testing, for the customizations and developments done during the project.
• Integrated Microsoft Outlook with Salesforce CRM which syncs email, calendar, tasks and reminders.
• Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
• Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.

Environment: Salesforce Enterprise Edition, Apex Language, Visual Force (Pages, Component & Controllers, SOQL, SOSL, SOAP API, Custom/Standard Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, Dashboards, Sandbox, AppExchange Applications, Microsoft Outlook

Confidential - Chicago, IL

Salesforce Admin/ Developer

Responsibilities:

• Performed the role of Business Analyst, interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Documented and shared the requirements with other SalesForce.com consultants for further implementation.
• Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.
• Performed administration activities for SFDC/Veeva including System Configuration, Analytics Reporting, Data Migration, User Acceptance Testing, End User Training Development & Delivery and System Testing.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Customized tabs for among different business users groups and business centers.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements of Hotwire.
• Created the workflows for automated case routing, entitlement managements, alerts and other processes.
• Developed Apex Classes & Triggers and linked them to manage the workflows developed in the system.
• Developed various Custom Reports and deployed them for different business user levels.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Administrated and monitored the company’s Salesforce CRM application.

Environment: Salesforce.com Platform, VEEVA,Salesforce.com Custom Objects, HTML, Java Script, Workflows, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox.

Confidential, NY

Salesforce Admin/ Developer

Responsibilities:

• Interacted with Business users for requirements gathering, analysis and development.
• Worked on variousSalesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Deployed the code over sandboxes using Change set.
• Written Test Cases to check code coverage in Apex Classes and Apex triggers.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Implementation of Data Loader for loading the data.
• Developed business documents forSalesforce.com Custom objects.
• Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
• ImplementedSalesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Involved in Agile methodology, Scrum which dramatically improved productivity and reduced errors.
• Provided the training to Business user's about the system.

Environment: Saleforce.com, Force.com Platform, Apex Classes, Chatter, Visual force pages, controllers, custom objects, custom tabs, email services, Java, workflow & approvals, reports, security controls, Eclipse IDE, WSDL, Windows.

Confidential

Java Developer

Responsibilities:

• Developed the J2EE Application called Leave Admin using JSF 1.2 Framework.
• Involved in gathering the requirements from the users.
• Key Resource in understanding the Business Requirement Document and preparing the Detail Design Document.
• Involved in development of managed (backing) beans using JSF1.2 framework.
• Created the application Portal screens using JSF tags and HTML.
• Used Java scripts for custom validations including required field validations, date validations.
• Used SVN as code Repository and IBM RAD7.5 as IDE to develop the application.
• Used WebSphere Portal server 6.1 and WebSphere App Server 7.0 for deploying .ear file.
• Collected test metrics weekly from the Clear Quest database that reflected the current status of the test execution and the state of the defects.
• Performed end to end testing in DIT environment.

Environment: EIP (Enterprise Imaging Platform), Oracle Middleware Fusion 11.1.1.7.0 , Oracle developer (IDE), Windows 07.