SUMMARY

• Around 9+ years of professional Software Development Experience with strong Object Oriented Analysis, designing specification and programming technical skills including 6+ years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as a developer and administrator.
• Experience in Administration, Configuration, Implementation and support experience with Salesforce platform.
• Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, data utilities, Analytics, sales, Marketing, Customer Service and Support Administration.
• Expertise in SFDC Development using Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Web Services, Components, Tabs, Custom Objects, S - Controls, Reports, Analytic Snapshots and Dashboards.
• Sound knowledge in sales force Account & Contact Management, Lead & Opportunity asset Management and Case Management.
• Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
• Experience working with Salesforce sandbox and production environments.
• Experience working with eclipse IDE and Force.com Plug-in environment.
• Strong Knowledge in App Exchange Applications for integrating with third party applications.
• Excellent knowledge of all the phases of Software development life cycle (Requirements gathering, analysis, design, development, testing and implementation).
• Good Knowledge in RDBMS concepts and worked extensively on Oracle databases like Oracle 8i/9i/10g/11g.
• Experienced in database extract and load large volume of data using SQL Loader, External tables, data migration and working with Export/Import utilities.
• Worked on Force.com sites and developed many Custom Applications using force.com platform.
• Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard, and Informatica Cloud and have knowledge of integrating Legacy system with Salesforce.
• Experience on implementing Apex classes, Visual Force Pages, Apex Components and Controllers, Triggers, and working with Force.com IDE.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Service Cloud expertise.
• Experience in Salesforce Service max Cloud, worked on custom Objects -Visual force / Apex & Report development & workflow development.
• Creating Custom Apps, Custom fields, Applying Sharing Rules, Handling Page Layouts, Search Layouts and Related List and defining Field Dependencies, custom buttons.
• Experienced in scripting languages like HTML, XML, CSS, AJAX and Java Script, Web Services-Axis.
• Have exposure in Customer Portal and Self -Service Portal.
• Have good experience in Trigger, Test Methods, and writing SOQL and SOSL queries.
• Worked on Migration tools Force.com IDE, Eclipse and have knowledge of Change set migration code and configuration from the Dev sandbox to Production.

TECHNICAL SKILLS

Salesforce.com: Apex, Visual Force, SOQL, SOSL, Apex Triggers, Workflows and Approvals, Batch Apex Email Templates, Formulas, Validation Rules, App Exchange, Eclipse, Salesforce.com, Force.com IDE, Apex Data Loader

Languages: Apex, Java, SQL, PL/SQL database

Web Technologies: JavaScript, XML, HTML, CSS, SOAP, WSDL, AJAX, Web Services

Operating Systems: Windows 2003/XP/2000/NT/98/95, MS-DOS, UNIX

Database Tools/Utilities: SQL*PLUS, Oracle TOAD, Oracle SQL Developer, SQL Navigator, Oracle10g/9i, SQL Server 2000/2005/2008

PROFESSIONAL EXPERIENCE

Confidential - Mahwah, NJ

Sr. Salesforce Developer

Responsibilities:

• Creation of custom fields, field dependencies, tabs, applications, home page components.
• Making the fields “Read only” and “Mandatory” as required in the process.
• Assisted with data migrations using Data Loader.
• Created custom objects, links, formulas, Layouts, workflow and approvals. Set both object-level and record level security.
• Reviewed and streamlined existing CRM processes, information, and data requirements to ensure accurate adoption metrics reporting. Deactivated users to release licenses.
• Monitored and resolved Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.
• Experienced in delivering the full software development life cycle with the force.com platform.
• Defined Custom Profiles, User Permissions and created Custom Sharing Rules for Record owners with “Read-only” Permissions granting client-requested Create/Read/Update/Delete capabilities.
• Worked in Agile methodology and conducted weekly status meetings.
• Created and customized detailed reports with filters, conditional highlighting, custom subtotals, and charts.
• Exported the results to CSV files from the report generated using SOQL of Salesforce.
• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps.
• Discussed and analyzed the requirements with business team and converted the requirements into detailed technical requirements.
• Customized Salesforce CRM beyond native functionality with Visual Force and Apex code according the requirements.
• Developed Test classes and maintained the proper code coverage to deploy in to the production boxes.
• Proficient in Case Management using assignment, escalation, workflow rules and actions
• Created custom controllers and controller extensions while developing Visual Force pages.
• Developed the Apex Triggers to ensure the correct data entries in to the system.
• Migrated application from one environment to other using force.com IDE
• Created the Reports and Dashboards as per the business requirements.
• Customized Salesforce.com Fields, Page Layouts, Record Types, Queues, and Profiles and make the same changes in test and production boxes.
• Designed and maintained different environments, included Development, Test and Production.
• Deployed the enhancements of Custom Objects, Fields, Triggers, Reports and Workflows in to the test and prod boxes to make them in Sync.
• Data migration and updates through the Apex Data Loader in Sales force.com.
• Co ordinate with the test team and provide the application flow demo before the test team start the System Testing.

Environment: Salesforce.com Enterprise Edition, Salesforce, Visual force, Apex Data Loader, Big Machine Integration, Microsoft Excel, SQL, Eclipse, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules

Confidential, Buffalo, NY

Sr. Salesforce Developer

Responsibilities:

• Performing both the roles of Sales force Developer and Administrator in the organization.
• Involving in meetings with the team members to discuss the progress of the Project, Milestones Achievements and Work Delegation.
• Working on various Objects like Accounts, Contacts, Leads, Opportunities, Reports and Custom Objects based on Business requirements.
• Implementing Configuration, Customization and Development on Sales and Service Cloud.
• Providing Administrative level support for the users of Sales force Application.
• Developing various Custom Objects, Components, Visual force Pages and Components.
• For various functionalities in the organization performed Batch Apex, Apex Triggers and Apex Custom Controller Extension, List Controller classes.
• Creating Custom Links, Formulas, Page Layouts, Record Types, Workflow and Approval Processes and also performed Record Level and Object Level Security.
• Working on Web Services apex classes, using XML parser passed input request and also mapped the XML request to sales force object.
• Integrating REST API web services to extract data from internal applications and displayed in the UI.
• Working on portals like Service Portal and Partner Portal and also had a good knowledge on Customer Portal.
• Working on minor improvements on standard objects which includes Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes and Activities.
• Working on data migration tasks to move data from a different business source to salesforce.com.
• Involving in user support and bug fixing activities according to the SLA.
• Using SOQL and SOSL statements properly in custom controllers, extensions and triggers to avoid Governor Limits.
• Working on Loading and Managing the Data using Apex Data Loader and Excel.
• Involving in migrating the records to the sources and loaded data into different application using Apex Data Loader and Import Wizard.
• Working in Agile Methodology Procedure and Sprint System, attended daily scrum meetings.
• Designing, Managing and Maintaining the Sales Security Model.
• Identifying and Resolving the System Issues.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, cloud9, Email Services, Security Controls, HTML, Web Services, WSDL, SOAP, Reports, Sandbox, ETL tools, Eclipse IDE Plug-in.

Confidential, Milwaukee, WI

Salesforce Developer/Admin

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Customized tabs for different business users groups and business centers.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Implemented various Custom Reports and deployed them for different business user levels.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Supported the data migration activities for Migrating the data from various business centers and business center users with the support of Saleforce.com.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.

Environment: Salesforce, Visual force, MS Visio, Apex Data Loader, Microsoft Excel, MS Project, Rational Clear case, UML, Oracle 10g, Quality Centre.

Confidential

Jr. Salesforce Developer

Responsibilities:

• Interacted with various business team members, perform detailed analysis of business and technical requirements and designed the solution.
• Implemented Public site, Customer Portal, Apex Controllers, Apex Triggers and Visualforce pages.
• Designed various profiles and permission sets for Business Admins, Innovators and users.
• Implemented Object and field level security to hide critical information on the profile users.
• Developed various Custom Objects, Tabs, validation rules on the objects and tabs, Components and Visual Force Pages.
• Implemented Standard Approval processes and Email Services
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Involved in the data migration activities for migrating the ideas from external system to Salesforce.com using Data loader
• Created Batch Apex & schedule class to implement Idea, Vote, Comment Count jobs.
• Develop test classes to cover the code coverage of controller classes, trigger.
• Release management - Executing new functionality roll-outs, Validate and check the quality of deployable and prepare change sets for testing and final deployment

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Web Services, Eclipse IDE Plug-in

Confidential

Java Programmer

Responsibilities:

• Analyzing and designing UML models based on requirements.
• Designed, developed and maintained the data layer using JDBC and performed configuration of JAVA Application Framework.
• Used Rational Rose for creating the Use-Case diagrams, Sequence Diagrams and Class Diagrams.
• Understanding and learning the technology called Web Services.
• Deployed the application on the WAS Single Server for Multi-Platform Edition.
• Wrote SQL stored procedures, used JDBC to connect to database.
• Created a user Interface through HTML and JSP, Standard Tag library.
• Involved in developing various Servlets.
• Designed and created the database and tables on DB2.
• Tested and validated the application on different testing environments.
• Used DB2 as the database and wrote SQL & PL-SQL.
• Involved in the system unit testing.

Environment: J2EE, Java, Java Beans, Java Server Pages, UML, XML, PL SQL, SQL, Web Services, JavaScript, HTML.