SUMMARY

• Over 8 Years of experience in Salesforce.com CRM Platform and client - server architecture.
• Expertise in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, enhancements, testing, and maintenance of standalone object oriented enterprise applications.
• Having extensive experience with different methodologies Agile, rational unified process and waterfall.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com
• Experience with Service Cloud and Sales Cloud Functionalities.
• Solid experience in administration, configuration, Implementation, and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform.
• Extensively involved in design and configuration of Objects, Page-layouts, record types, search layouts, list views, validation rules, workflows, custom buttons, custom link, report types, reports, and dashboards
• Experience in Visual Force, and developed User Interface using Pages, Custom Components, Standard apex tags and controllers.
• Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL.
• Experience working with salesforce.com Sandbox and Production environments.
• Experience in Data Migration using Import Wizard, Excel Connector, WorkBench and other integration tools like Informatica Cloud, Apex Data Loader and Cast Iron.
• Experience working with Eclipse IDE and Force.com Plug-in environment.
• Good experience with SFDC Administration like Creating Users, Roles, Profiles, Record Types, Page Layouts, Search layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards and Tasks.
• Experience in writing/implementing ApexBatchableandSchedulableinterfaces.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database, Relationships and Lookups.
• Well versed in cloud technology and on-premise infrastructure integration for Salesforce.com using Force.com platform, Web services and third party packages.
• Expert in designing, creating and maintaining Salesforce.com Workflow Rules, Approvals, Email Templates (HTML & Visual Force Templates).
• Extensively worked on creating and customizing the Reports, Analytic snapshots and Dashboards.
• Experience in capturing, analyzing and documenting requirements for Salesforce.com implementations.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, AJAX, WSDL, J-query, Tool tip & Auto Complete widget, SOAP, REST, BULK & METADATA API.
• Experience in Web Services implementation and integration experience on Salesforce.com for Inbound and Outbound implementations.
• Experience with SQL Server, Oracle, MySQL databases.

TECHNICAL SKILLS

SFDC: Apex, Visualforce, S-controls, SOQL, SOSL, Triggers, Workflow Approvals, Force.com IDE and Standard Salesforce platform, Page Layouts, Custom Settings, Profiles, web services

SF Integration Tools: Apex Data Loader, Chatter Desktop Client

Languages: Java, C, C++, SQL, C#, .Net.

Web Technologies: XML, HTML, JavaScript, AJAX, CSS, HTTP, WSDL

Web Services: SOAP, REST, WSDL, XML.

Operating Systems: Windows 98, 2000/XP, vista, 7, MS-DOS

Databases: SQL server, Oracle, MySQL

ETL: Pervasive Data Integrator, SSIS, Data Loader, DTS, Informatica CloudCast Iron, Apex Data Loader and Demand Tools.

PROFESSIONAL EXPERIENCE

Confidential, DALLAS,TX

Salesforce BUSINESS ANALYST

Responsibilities:

• Facilitated requirements gatheringandprioritizationwith business users.
• Conduct analysisofdesign, evaluation modificationandsupport testingand implementationofsalesforce.comforDell Service cloud.
• Analyzed business requirementsanddeveloped functional requirements documents, clearly stating project scope.
• Implemented Knowledge managementfor end user toprovide informationon products.
• ImplementedWeb to caseandEmailto case features to raise cases from thecustomer service portal
• Integrated AppExchangeapplicationIdea Stormfor betterIdeas Object management
• Performedapplication configuration, testingandevaluationto ensure quality andconsistency
• Provided direct supporttoSales Force usersonSales Forcerelatedproduction issues.
• Support planning ofuser acceptance test (UAT),including creation ofUAT scripts
• Maintainsystem metricstotrack trendsin usage anddata integrity Qualifications.
• Createdcustom reportstomonitor Case Management process.
• Worked withbusiness intelligence teamproviding them run timedashboards for Supportteam’s performance

Confidential, Dallas, TX

Salesforce Administrator

Responsibilities:

• Working as a Salesforce.com Administrator involved majorly in business and functional Requirements gathering and analysis, translating the requirements into specifications, solution designing, documentation, acting as a link between developers, subject matter experts and end users, performing gap analysis.
• End to End Implementation: Enterprise-wide complex implementations, of Salesforce Automation, Service and Marketing initiatives, Force.com Customization, Project Management and Delivery.
• Configuration Lead involved in Salesforce.com Customization, Configuration, Administration, Data Migration, Deployment, Monitoring and Production support. Configured and customized Salesforce.com Marketing, Sales & Service cloud and Force.com Platform using workflow rules, approval processes, validation rules, custom objects, fields, profiles, permissions sets, assignment rules, Analytics such as Reports & Dashboards, Analytic snapshots, layouts, tabs, apps, mobile configuration, desktop integration, Chatter, content management, Salesforce to Salesforce, sites, web-to-lead, mass email, sharing settings.
• DATA Conversion - Analysis, Validation and remediation of Source data for Data Conversion, Knowledge of SFDC systems DATA model
• Worked with a variety of tools Excel, import wizard, data loader and Bug reporting tool like QC and SFDC Cases
• Identified SLAs and defined escalation rules with other stakeholders
• Code Deployment: Force.com IDE, Apache ANT, Change Sets, Jenkins and Dream Factory (App-exchange Tool). Involved in packaging components, creating repositories, Validation against production, validating test classes, Deployment preparation, and script based deployments and manual deployments in production, Sandbox management, and code migration between sandboxes/production.
• Assessed App-exchange plug-ins and applications, implemented app-exchange products
• Supporting more than 12 business platforms on Salesforce.com CRM, monitoring integration logs, debugging code, responsible for receiving and distributing tickets among the team and responding with solution or escalating the tickets to proper team.
• Acted as the primary point of contact for Salesforce users
• Testing: Worked extensively on Functional Testing, Database Testing, GUI Testing and Manual Testing and also developing QA Test Plan, defining Test cases, reviewing and maintaining Test scripts, analyzing bugs, automated testing and User Acceptance Testing (UAT)
• Involved in and managing monthly releases. Change requests and enhancements are captured as cases in Salesforce, and undergo full SDLC.
• User Training - provided End User Training, Administration Training, and IT Training.

Environment: Salesforce.com Enterprise and Unlimited Edition, Force.com, custom objects, Workflow and validation rules, profiles, security, single sign on, Layouts, user and roles, mobile and desktop integration.Force.com IDE, Apex Data Loader, Eclipse, SOAP UI, Apache ANT, Jenkins, Data Extract Tool, C-Force/Config AID, Apex Explorer, AppExchange packages, Service Now, Clarify, HP Quality Center, MS Office, MS Visio.

Confidential, Omaha NE

Salesforce Administrator/Analyst

Responsibilities:

• Worked on Business Requirements Gathering and Analysis for Salesforce solutions.
• Experience in requirement gathering and analysis, Documentation of the requirements for proper signoff from the stakeholders, conducting Meetings, Eliciting the actual needs from the business team, conducting gap analysis, Creating Use cases, designing process flows, driving the project from Initiation to successful implementation through proper systems and procedures.
• Worked on Admin tasks like creating User Profiles, Roles, setting up Access Privileges and maintaining security Confidential Object level, Field Level and user level.
• Handled configuration and customization of objects and fields pertaining to Marketing, Sales and Service clouds
• Created Entity relationships and converted to custom objects, created relationships between the objects.
• Modified page layouts, created custom views, designed Reports and Dashboards.
• Good experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, Email generation, Creation of Web to Case, Web to lead templates.
• Worked with Apex Scheduling to invoke Apex classes Confidential regular intervals.
• Wrote test cases for testing the code in the sandbox.
• Deployed the Salesforce code from Sandbox to Production server in parts.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Debugged Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors Limits.
• Designed and developed User Interfaces for Salesforce users as per requirements.
• Worked with Dynamic Apex to access Salesforce Objects and Field describe information; executed dynamic SOQL, SOSL and DML queries.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Confidential, Memphis, TN

Salesforce Administrator

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using salesforce.com platform.
• Developed and deployed workflows wherever necessary.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Visual Work flows, Apex Language, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Systems Engineer

Responsibilities:

• Define functional specifications for new features or products and develop control software requirements.
• Lead the design and evaluation of rapid manufacturing systems which includes mechanical, electrical, software and process development.
• Develop and test models of alternate designs and processing methods to assess feasibility, operating condition effects.
• Research, design, evaluate, install, and maintain systems and processes to meet requirements, applying knowledge of engineering principles.
• Involved in gathering requirements, analysis and design.
• Held responsibility for production support.
• Regular activities include upgrading the application as per requirement, work with the vendor to troubleshoot issue with the product, on call support, maintaining the application that includes manager and agent software upgrade, applying software fixes.
• Develop and maintain team’s intranet website used for receiving customer’s request and also to update and maintain the knowledge base in the website.