SUMMARY

• Around 8 years of experience in IT industry including more than 4 years of experience in Salesforce.com/Force.com Platform.
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master - Detail, Lookups, Entity relationship data model, Pages, Classes and Interfaces.
• Experience in working on Eclipse IDE with Force.com plug-in, command line interface.
• Developed Apex classes, Visualforce Pages using Force.com IDE.
• Experienced in use of Standard and Custom controllers of Visualforce in development of custom Salesforce pages as required by business requirements.
• Proficient knowledge of Governor limits. Experienced in optimization of existing code in according to the governor limits.
• Used a number of third party tools in Salesforce.com AppExchange.
• Experience in creating various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders
• Proficient in Data Migration from Traditional Applications to Salesforce.com using Data Loader Utility. Experienced in working with integration tools like Informatica and Cast Iron.
• Experience in scripting languages like HTML, DHTML, XML, Java Script and software applications like, Dream weaver, Microsoft Word, Excel, PowerPoint, SharePoint.
• Participated in all stages of Software Development Life Cycle (SDFC) i.e., System Analysis, Design, Development and Testing. Expertise with Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.
• Experience in Database Design, writing stored procedures, functions, triggers, DDL, DML SQL queries.
• Experience in writing SQL and PL/SQL programming with DB2, Oracle and MS-SQL, MySQL Server.
• Solutions-oriented professional with proven success designing, implementing and integrating cost-effective, high-performance solutions to meet challenging business needs.
• Ability to adapt quickly to challenges and changing environment.
• Involved in the requirement gathering between two business groups.
• Expert in preparing functional and technical design documents.

TECHNICAL SKILLS

SFDC Technologies: Standard objects, Workflow & Approvals, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Dashboards, Force.com IDE, and Eclipse.

Web Technologies: Web Services, HTML, DHTML, XML, AJAX, Java script.

Languages: Java J2SE, C, C++, APEX, SQL

RDBMS: Oracle, SQL Server

Tools: & Technologies Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Cast Iron Systems, Force.com Excel Connector, Force.com Platform(Sandbox and Production).

Operating systems: Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX.

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Sr. Salesforce.com Developer and Team lead

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Performed the role of Salesforce.com Developer in the organization.
• Interacted with various business team members to gather and documented the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Closely worked with SalesForce.com teammates while implementing the solutions for the requirements.
• Developed several Triggers, Apex classes and Visual force pages as part of the application development.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Customized tabs for different business users groups and business centers.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Have knowledge on service cloud.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Confidential, Cambridge, MA

Sr Salesforce.com Developer

Responsibilities:

• Preparation of design documents of various silhouette application based on gathered requirement.
• Involved in coding for modules for all the Sub-Application of the CRM application which involves extending existing SFDC standard components using Apex, Visual Force and other utilities.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented Web-to-lead to track and solve leads from the website.
• Created different Workflow rules and Approvals for various campaign processes.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Integrated with PeopleSoft FT at the back end with Salesforce as User Interface and it is a bi-directional integration using Informatica on demand.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Extensively involved in Unit Testing using Test Methods using Force.Com utilities.
• Participated in the training sessions provided by the Salesforce team and support end users

Environment: Saleforce.com platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, Security Controls.

Confidential, Arlington, VA

Salesforce.com Developer

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Interacted with various business user groups to increase the user adoption for helping them use the software.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Added users, roles, public groups and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards and Reports.
• Added new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
• Created and deployed several reports for different user profiles based on the need in the organization.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports.
• Designed various Email templates.
• Provided user support and bug fixing activities.
• Extensively involved in Unit Testing using Test Methods using Force.Com utilities.
• Participated in the training sessions provided by the Salesforce team and support end users.
• Integrated Microsoft Outlook with Salesforce CRM which syncs email, calendar, tasks and reminders.
• Installed Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Reports, Workflow & Approvals, Sandbox, Eclipse IDE.

Confidential, Rochester, NY

Salesforce.com Developer/Integration lead

Responsibilities:

• Performed the role of Salesforce.com Administrator in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
• Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports.
• Maintained language settings and advanced currency management.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Integrated Microsoft Outlook with Salesforce CRM which syncs email, calendar, tasks and reminders.
• Developed a web-to-lead functionality to Companies website which directs leads to Salesforce CRM.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Performed troubleshooting of user accounts using Login access.

Environment: Salesforce Enterprise Edition, Visualforce, Custom/Standard Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, AppExchange Applications, Microsoft Outlook.

Confidential, CA

Salesforce Developer

Responsibilities:

• Build a complete custom application using the Salesforce.com.
• Involved in requirement gathering, analyzing the information, documenting the functional and non-functional requirements.
• Implemented the requirements on salesforce.com platform and force.com IDE Plug-in using Eclipse.
• Worked on Lead Management, Campaign Management, Account Management, Contact Management, Opportunity Management, Activity Management, Profiles, Sharing Rules and Lead Conversion process.
• Developed Custom objects, custom reports and configured the Analytic Snapshots to dump the data on regular basis for sales performance and lead generation statistics.
• Created and deployed several reports using salesforce.com platform.
• Implemented Salesforce application interface using Visual Force API and Apex.
• Involved in development of Apex, S-Control, Visual force, Web Service client and build files.
• Created custom Apps and custom objects applying the validation rules. Workflow rules and approval process.
• Created Apex classes, triggers, custom objects, custom tabs, workflow and assignment rules, profile and sharing settings.

Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Workflow and Approvals, Reports, Custom Objects, Tabs, HTML, JavaScript, Eclipse IDE Plug-in.

Confidential

Java Developer/Analyst

Responsibilities:

• Contributed towards HLD and LLD phase and design documents preparation by integrating different modules.
• Built base framework, common critical reusable classes for dependent modules.
• Code development for Report module.
• Understood the business process and developed presentation layer components, using Velocity, HTML and JavaScript
• Prepared test cases for modules
• Coded Velocity and HTML for the presentation layer
• Coordinated with the back end team for integration issues
• Participated in code review and testing of the enhancements done
• Handled the escalations were handled and rectified the error immediately
• Planned for the releases, analyzed the bugs and also did the effort estimation
• Completed the coding in estimated time and helped the QA team in completing the testing
• Participated in Unit testing and performance testing
• Involved in the Release Process
• Responsible for taking back up, and code versioning using VSS.

Environment: Java, J2EE, Servlets, JSP, Velocity, Java Beans, XML, XSL, Tomcat, SQL Server2000, JavaScript, UML and VSS

Confidential

Database developer

Responsibilities:

• An ongoing process of Monitoring, maintenance and updating of the existing application in the company.
• Settings Rules and Guidelines for the inbound and outbound activities and assuring that all the agents adhere to them.
• Generating and sending reports and notice to the particular branches for improvements.
• Generating update/improvement requirements and documenting for a new version. Assisted the project manager in drafting BRDs.
• Drafted test plans and test scenarios for any updated versions. Debugging, and regression and load testing and implementations.
• Participated in User Acceptance testing for a new version that came up during my tenure.
• Reconciliation; Reconciling Corporate and personal customer accounts with the bank records.
• Created Use Case Specifications, Business Flow Diagrams, Activity/State diagram and Sequence diagram using MS Visio, so the developers and other stake holders can understand the business process according to their perspective with possible alternate scenarios.
• Created Revenue Cost Reconciliation report monthly.
• Collecting, analyzing and synthesizing information that serve as critical inputs to client service teams
• Developing expertise in the banking domain, to partner and lead knowledge
• Writing the Bank’s monthly, quarterly and annual Operations goal (Target) assessment report.
• Conducted various market researches to formulate strategic Banking products, Services and new product branding.
• Supervised tellers end of day reports and records.
• Generated and submitted monthly Reports on Bank charges.

Environment: Oracle Forms, Reports, Java, and UNIX.