SUMMARY

• Analytical, enthusiastic, innovative Business Analyst with over 14 years of Information Technology experience in management, business analysis, software development, design, testing, coding, maintenance and production support and contributing in the technical aspects of Mainframe maintenance and enhancement projects.
• Comprehensive knowledge of Software Development Life Cycle (SDLC), having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing, Production Support and Maintenance.
• Extensive experience in gathering, managing and documenting business and functional requirements, communicating effectively with upper management, developers and QA engineers. Adept at creating and transforming business requirements into functional requirements and designing business models using UML diagrams - Context, Use Case, Sequence, Activity diagrams in Enterprise Architect, MS Visio and Rational Rose.
• Excellent facilitation skills in conducting walkthroughs, surveys, questionnaires, interviews, brainstorming and JAD and JAR sessions.
• Comprehensive knowledge of RUP, Waterfall, Agile and Six Sigma methodology.
• Well versed in different management scenarios like Change Control, Quality Assurance, Defect Tracking, System Integration, and Scheduling.
• Flexible and enthusiastic with different domain knowledge in medical/ finance/ Retail/Logistics/Insurance. Has proficiency in LOMA and RETAIL domains.
• Exceptional problem solving and sound decision making capabilities, recognized by alternative solutions, and confident, accurate, decision-making coupled with excellent communication and interpersonal skills. Excellent track record for meeting deadlines and submitting deliverables on time.

TECHNICAL SKILLS

Hardware: IBM OS/390, Pentium

Operating System: MVS/ESA, Windows 2000, Windows NT, OS/390

Programming Languages: COBOL, JCL, CICS, SAS, REXX, EZETREIVE, MQ Series, C, C++, VB6. HTML, XML, ASP3.0, VB Script

Databases & Tools: DB2, VSAM, SQL, ORACLE 8i, MS-SQL Server

Other Utilities: File-Aid, File-Aid for DB2, Expediter, SCS, Netman, SARK, SPUFI, QMF, Pan valet, Endeavor, Crystal Reports, TSO/ISPF, OMS.HPSD, ETL

PROFESSIONAL EXPERIENCE:

Confidential, LA

Lead Business Systems Analyst

Responsibilities:

• Understand and translatebusinessproblems and opportunities in the context of the textual requirements and translate those into effective technical documentation.
• Solution Approach walk through and signoff
• Estimation of the Project and detailed design document signoff.
• Conducted knowledge sessions to better realize the requirements and use cases.
• Critical time management of (12-24hrs) medical translationsinto in the context of the effective medical reports.
• High quality Deliverables at a stipulated time frame
• Effective employee/ Resource management by guiding them in all (technical/business/ systems) aspects and training the new members for preparations
• Extensive Data management by having the Daily backups and DR backups in context of Data Redundancy.
• Client/User satisfaction and support all the time necessary.
• Onboarding of clients and provide the necessary training and assist in initial setup.
• Assist clients in creating templates and mapping them within the workflow.

Confidential, WI

Sr. Business Systems Analyst

Responsibilities:

• Business Analysis and understand the existing process and data retrieval process of ML
• Solution Approach walk through and BRD signoff
• Estimation of the Project and detailed design document signoff
• Involved in the core design and testing part as well. Due to Virtual store POS sales etc. Confidential team also involved.
• Critical Account/Finance system; provided with a separate testing team to test the other systems not to affect the existing output layouts and also to check the requirement is met.
• Testing and successful system and integration test signoff. Covering the metrics for the same
• Responsible for all deliverables from Estimates to Production move and Signoff’s. Handled and successfully completed as per the estimated time and received an award from Confidential ’s for my dedication towards the project.

Confidential, NC

Business Systems Analyst

Responsibilities:

• Interact with Business users frequently to understand the issues they face & provide technical assistance.
• Interact with Business & vendors on the requirements for the proposed enhancement.
• Interact with the interfacing Onsite and Offshore teams on the proposed solutions for Enhancements.
• Provide the production support to the Application.
• Preparation Estimates, BRD’s, LLD’s, Assisting in Coding and test strategy, Unit testing & User Acceptance testing documentation & execution.
• In the Current CPS project we introduced various processes (abend resolution document, monitoring activities, kt document, analysis documents, abend metrics, estimations, BRD's etc) to the customer processes which is a value add to the customer.
• Provided Business and technical solutions to the issues on the CPS system.
• Worked and suggested Performance measures for MQ Series Online process
• Provided and implemented the solutions successfully in Production.
• The below Enhancement projects I have handled and implemented by suggesting the solution. Deliverables were on time.
• Discover Version Upgrade from 7.1 to 9.1 Enhancement completed
• CAPN Enhancement implemented successfully.
• Discover Version Upgrade from 9.1 to 9.2 Enhancement completed.
• Batch Duplicate checking process
• Mass rejects process - Suggested & implemented a process where we can process the rejects by following simple steps. It is automated.

Confidential, Scottsdale, AZ

Business System analyst

Responsibilities:

• A client facing role as a Business systems analyst. Interviewed business users and customers to gather business needs related to project scope.
• Facilitated Joint Requirement Planning (JRP) sessions with SME’s in understanding the Requirements pertaining to the project.
• Responsible for Business as well as the technical flow and functionality to fix all types of problems from different users of NBC systems.
• Support and Maintenance activities of Confidential NBC Mainframes Legacy systems.
• Defining solutions clearly in HPSD for future reference/assistance. Preparing the system documentation to have it on knowledge base repository of Confidential systems.

Confidential, MI

System Analyst

Responsibilities:

• GFS VAR Migration & GL Migration
• Interacted with client to understand their requirements. Involved in analyzing, design, migration, coordinate discussions with onsite team, code, test and deliver solutions to the client.
• Developing Unit test cases and testing plan. Setup of Unit and Integration test environment. Performing Unit/Integration testing for the migrated code.
• System test environment setup at offshore and fixes for the Onsite system test errors.

Confidential, Houston

Sr. Programmer

Responsibilities:

• Responsible for Support and Maintenance activities for the DSS - Distributed Support System and Marketing Systems of American General Life. The DSS system deals with Agents/Agency compensation. Marketing Systems comprises of Payryte, Sales Conference, Agents Cross Reference and Agent/Agency daily processing.
• As part of maintenance activities following are the responsibilities:
• Analyzing customer requirements. Prepare Approach documentation and Estimation. Developing Technical Specifications. Developing new application programs and/or changes to the existing programs. Developing test cases and testing plan. Setting up the testing environment. Setting up for Pre-production and production implementation. Following CMMi Standards Level 5 Quality process in all the activities.
• Worked on AGB Reports using MQ Series
• As part of Production Support activity following are the responsibilities:
• 24/7 production support for DSS and Marketing systems of Confidential . Post ABEND analysis for the cause of the production problem. Making permanent fixes. Prepare for the production move.

Environment: COBOL, JCL, CICS, SAS, Assembler, DB2, VSAM, SQL, ORACLE 8i, File-Aid, File-Aid for DB2, Expediter, SCS, Net man, SARK, SPUFI, QMF, Pan valet, TSO/ISPF, OMS, MVS/ESA, Windows 2000, OS/390, IBM OS/390, Pentium

Confidential

Programmer

Responsibilities:

• As a programmer. I was involved in Analysis and Designing, Coding, Unit Testing of Mainframe Application Systems.