SUMMARY

• Pega Business Architect with 8+ years of experience in the IT Industry and 5+ years experience in application development using Pega Systems PRPC in various domains Manufacturing, Banking and Healthcare. Pega Certified Business Architect (CBA).
• Practical experience in functional testing and facilitating reviews with Line of Business (LOB).
• Extensive experience in gathering, documenting, and analyzing business needs and requirements working with different methodologies: Pega SmartBPM, Waterfall, RUP, Scrum and Agile.
• Strong aptitude to acquire an understanding of any new methodology or domain.
• Experience in conducting DCO Sessions, using DCO tools like Application Profile, Auto Documentation Wizard etc.
• Experience in generating Process Diagrams from Discovery Maps.
• Experience implementing Pega Guardrails using various versions of Pega PRPC.
• Solid Understanding in defining Class Structures, Work type, Folder, Work object and also in designing PRPC flows, Assignments, utilities, Decision, Spin off, Split Join shapes.
• Applied business concepts such as key process indicators, service level agreements, and metrics and reporting to solutions.
• Expertise in performing business requirement elicitation, Gap analysis, Risk analysis, SWOT analysis; hands on experience in creating/communicating As - Is and To-Be business processes..
• Experience in describing and communicating business processes by using Activity Diagrams, Class Diagrams, Data Flow Diagrams (DFD) and Use Case Diagrams using MS Visio.
• Superior skills in writing Request for Proposals (RFP), Statement of Work (SOW) and Standard Operating Procedures (SOP), and writing use cases in IBM RequisitePro to manage requirements.
• In-depth knowledge of Rational Unified Process (RUP); risk engineering, data modeling, mapping, and designing using Unified Modelling Language (UML).
• Acted as a liaison between the development team and the management team to resolve any conflicts in terms of requirements.
• Facilitated User Acceptance Testing (UAT) and training of end users. Defined and documented business training requirements for new product releases.
• Experience in preparing user manuals for transition phases.

TECHNICAL SKILLS

PRPC Skill Set: Application Profiler, Application Accelerator, DCO, Internet Application Composer (IAC), Discovery maps

Methodologies/Process: AGILE (SCRUM) and RUP, PEGA SCRUM, PEGA SmartBPM

Frameworks: Smart Dispute, CPM HC

Bug Tracking/Version Control: Jira, Mercury, Clear Case, HP Quality Center(ALM)aApplication lifecycle management

Web Technologies: XHTML, XML, Java Script, Ajax, Microsoft SharePoint

Web Servers: IBM Web Sphere 6.x, Apache Tomcat

Databases: MS Access, SQL Server, Oracle 9i/10g

PROFESSIONAL EXPERIENCE

Confidential, St. Paul, MN

Pega Business Architect

Responsibilities:

• Actively conducted team meetings (pre-inception phase and inception phase) to gather requirements from key stakeholders such as the Business SME.
• Involved in Requirement Scoping and identifying high priority requirement for implementation.
• Extensively worked on the CPM Healthcare Framework.
• Defined, Scheduled and Organized Direct Capture of Objective (DCO) sessions during Inception and Elaboration phases.
• Extensively used Application Profile and Application accelerator to generate Use case requirements, application classes, rule sets, flows and UI.
• Process modeling with MS Visio & also Use Cases, including Activity & Sequence Diagrams.
• Documented workflow process from front to back office, using Visio and MS Project.
• Performed Data flow & Gap analysis with UML using MS Excel, MS Visio and Rational Rose.
• Created documents like business requirements and system requirements.
• Responsible for publishing the product backlog and created several user stories.
• Translated business requirements into functional specifications for communication to technology team.
• Developed source to target data mapping for the source elements and created transformation rules as per the business need.
• Assisted the QA team in reviewing test cases, test plans and tested the final application for usability testing to verify whether all the user requirements were catered to by the application.
• Conducted User Acceptance Testing.
• Facilitated review meetings to ensure that the project was implemented within the specifications of the business need.

Environment: PRPC v7.1, Agile, DCO, SOAP, Quality Center, MS Office, MS Project, MS Visio.

Confidential, Dearborn, MI

Business Architect

Responsibilities:

• Extensively involved in the pre-inception phase to understand the business problem and prepared Use Cases, and Requirement documents.
• Attended daily stand ups, requirement elicitation sessions with business users, design realization session, UAT and review of requirements with SMEs.
• Modeled As-Is processes, defined To-Be processes, identified gaps and impacts to different groups and systems.
• Explored the existing systems in place to get the actual feel of the business process to be automated.
• Created the Application Profile, Discovery maps and documented the use cases.
• Developed the Requirements Management Plan.
• Created Activities for implementing core Business logic.
• Directly captured Business Requirements using Application Profile and Application Accelerator.
• Capture business requirements and use cases in DCO that can be used in development.
• Used Smart Dispute framework to reduce service costs and improve customer satisfaction.
• Interacted with Project Manager, Business Users, Development team and Stakeholders in understanding the business requirements and application specifications.
• Prepared the phase-readiness checklist artifacts and documented steps at the start and end of each phase.
• Participated in Class Structure design with the technical team
• Exposure towards various PRPC rules like sections, harness, activities, flows and flow actions.
• Strong knowledge on Pega PRPC concepts like spinoff, decision table, decision tree, split-join.
• Worked with business to identify the SLA’s, Agent rules to trigger the business activity at the specified intervals.
• Created and maintained a project schedule, updating the iteration plans in tracker.
• Authored progress and completion reports, which were then submitted to project management on a weekly basis in MS Project. Documented the deviations from the original specifications.
• Helped develop strategies with QA group to implement Test Cases for User Acceptance Testing (UAT).
• Helped in creating end user manuals, application release notes and procedure manuals post testing/deployment.

Environment: PRPC v6.2 SP2, CPM 6.1, SOAP, MS Visio, Agile Alliance Methodology, SQL Server, MS Project, MS Office, Web Sphere.

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Gathered Business Requirements, interacted with the Users, Designers, Developers, Project Manager, and SMEs to get a better understanding of the Business Processes.
• Working with the Business users, Business Leads to define business requirements for designing, testing, and building Pegasystems solutions to meet those requirements.
• Involved in development of Technical Requirements to provide end state requirements for line of business and development team.
• Implementation of Decision tables, Decision Maps and Declarative expressions.
• Extensively used DCO, Application Profile and Application Accelerator in creating the Business Requirements.
• Developed Flows and developed the UI by using Harnesses, Flow Actions and Sections.
• Creation of HTML rules, Properties (Data types), Embedded Pages and Correspondences.
• Participated extensively in designing application security which involves setting up Access groups, Access Roles, Operators, Application ID, Org Divisions, Org Units and Work groups.
• Developed and designed class structure, workflows as well as integration between systems for smooth and optimized operation of systems.
• Understanding various components of the system configuration and applying knowledge to conversion issues.
• Developed artifacts and workflows while following company standards and guidelines.

Environment: PRPC 5.5, Smart Dispute, SOAP, HP Quality Center, MS Office, MS Visio, SQL, Java

Confidential, Gilbert, AZ

Business Analyst

Responsibilities:

• Gathered Business Requirements, interacted with the Users, Designers, Developers, Project Manager, and SMEs to get a better understanding of the Business Processes.
• Tracked business strategies and operations in the Finance sector.
• Worked closely with the project manager, business lead and technical lead to identify research and escalate issues and risks to the appropriate work stream for internal improvement programs in the WebSphere Commerce Practice with regards to training, tools, and processes.
• Managed changes in the Use Cases and Requirements gathered though change request process under RUP guidelines.
• Maintained and kept track of stakeholders request for system enhancements and changes.
• Used Rational RequisitePro to analyze and document requirements and to build the Requirements Traceability Matrix.
• Worked with development and testing teams to accomplish timely release objectives.
• Provided critical inputs for creation of Use Cases and functional specification under RUP guidelines
• Defined Validation and Business Rules while managing meetings with groups of business users during JAD sessions and one to one meeting with business user and stakeholders.
• Created business requirements documents and technical specifications through meetings with both the users and technical team using detailed examples and Process Maps.
• Evaluated incoming project request for UAT support in order to determine the impacted systems, programs and/or downstream jobs or distributed applications which will need to be included in the project scope.
• Assigned and reviewed test cases created by the testing team in Quality Center.
• Triaged and Tracked Defects in Quality Center and sent daily Defect Report to Project Team
• Formulated Test Plan and created detailed Test Scenarios and Test Cases from the use cases for Application and Interface Testing.

Environment: Rational Suite, Requisite Pro, Microsoft (Access, excel, word, PowerPoint, Visio, MS Project), AGILE/Scrum, IBM WebSphere Commerce, Mercury Quality Center,, HTML, MS SQL.