SUMMARY

• Over 7 Years of IT experience that includes 5+ years’ experience in Salesforce.com CRM Platform as Developer and Administrator. Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, Chatter & App - exchange applications.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Proficient in SFDC Administrative tasks like creating Users, Roles, Profiles, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports and Dashboards.
• Experience in Data Migration using Import Wizard, Excel Connector, Workbench and other integration tools like Informatica Cloud and Apex Data Loader.
• Hands on experience in implementation of Chatter and Salesforce.com.
• Experience in Approval Processes for automated alerts, field updates, Custom Objects and Tabs, Email Services and Security Controls
• Strong Knowledge in AppExchange Applications for integrating with Third Party Applications. Also experienced in Marketo Integration for leads processing and deduping process
• Strong experience in creating executive dashboard to display Open, closed leads in Salesforce.com.
• Experience in call center cases support and worked on Portal Management.
• Experience in Managing Reports, Data Migration, Testing and Support.
• Experience in using Force.com Web services API for implementing web services in the application for access to data from different users.
• Certified as sales force developer Dev-401
• Coordinated and transferred knowledge to the offshore team.
• Developed detailed process documentation and deployment process
• Experienced in using Excel to create Pivot tables, and accessing multidimensional cubes from Excel.
• Development experience in various platforms like MS Office, Visio documenting tool and Windows (XP, NT, 2000, 98, 95) and Salesforce.com Sandbox environments.
• Proficient in learning new technologies and quickly adapting to new environment.
• Excellent organizational and strong problem solving skills with a proven ability to contribute in a team environment .
• Excellent analytical, communication and inter-personal skills.

TECHNICAL SKILLS

Force.com: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visualforce (Page, Component & Controllers)

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading

Force.com tools: Apex Data loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in

Programming Languages: C, C++, APEX

Platforms: Windows (NT, 2000, XP) and Vista

PROFESSIONAL EXPERIENCE

Confidential, PA

SalesForce Developer

Responsibilities:

• Conduct high-level meeting with the stakeholders to discuss the progress of the project, Milestones Achievements and Work Delegation
• Review all development stories, follow up user access related changes with development and raise access related design concerns to prevent potential operational overhead
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Effectively created the picklists, dependent picklists and junction objects to establish the connectivity among objects.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and sharing settings.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developed different Visual Force Pages to suit the needs of the application using different Visual force components.
• Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in the organization via Cloud9.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Created dashboards to present the reports according to the user profiles.
• Used data loader to load the records on to the force.com platform.
• Maintain field level, record level and object level security on custom fields and objects.
• Interacted with the development and testing teams to develop and test codes.
• Support the team on implementation cases and working with real-time troubleshooting.
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
• Conduct knowledge transfer (KT) sessions with the Help Desk and L3 teams to ensure the team is fully aware of changes
• SupportHelpDeskto resolve any bug reported for sales/support team. That includes changes at existing integration, current logic behind the scene or simple script changes.
• Work with the Release team to track all development component changes for each monthly release.

Environment: s: Saleforce.com platform, Partner Portal, VF Pages, Custom Setting, Apex Trigger, Data Loader, HTML, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOQL, Eclipse IDE Plug-in, Agile, SharePoint and Visio.

Confidential, WI

SalesForce Developer/Administrator

Responsibilities:

• Involved in requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Worked on maintaining the functional areas of Accounts, Contacts, Leads, Opportunities, Quotes, Reports and Dashboards.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce.com CRM, this involved designating access to the applicable user within the user hierarchy/Territory.
• Created Templates, Formula Fields, Triggers, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Designed, developed and deployed the Custom objects, Page layouts, Templates, Custom tabs, Components.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Coded APEX triggers, created rule based automated workflows.
• Using Apex Data Loader mapped data sources and loaded data into Salesforce.com.
• Used different sandboxes for testing and migrated the code to the deployment instance after testing.
• Worked on the production support for users, when users need any changes.
• Participated in the training sessions provided by the Salesforce.com team.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Security Controls, Custom Tabs, Sandbox data loading and Eclipse IDE Plug-in.

Confidential, WI

SalesForce Developer

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non functional requirements.
• Lead planning meetings, analysis development, test inspections, and other project meetings throughout project life cycle
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.
• Created profiles and implemented Object level, field-level and record-level security.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and triggers.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, CO

Salesforce Administrator/Developer

Responsibilities:

• Interacted with various business areas to gather requirements and develop a data model to suit the complex business needs.
• Worked on Salesforce.com customizations using Apex (classes, triggers and web services) and Visual Force that consists of several new data integrations and customizations were done to B2B Salesforce.com.
• Worked on Echosign API, which enable users to send contracts for signature either electronically or by fax, directly from Salesforce.com standard objects.
• Installed Salesforce AppExchange (Knowledge Module) Application, configured and maintained user security permissions in compliance with organizational needs.
• Designed, and Implemented the Custom Business objects, Entity-Relationship data model, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships.
• Designed and developed workflow rules and Approval process for the application by implementing custom formulas for various tasks and Email alerts as per the requirement.
• Developed several Custom Reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Customized Dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement.
• Designed various types Email templates for auto response to customers.
• Used the sandbox for unit testing and assisted Business Users in CRM Deployment validation testing.
• Involved in the training sessions to the internal business users to use the application and develop their own custom report.
• Worked with CRM Application Development Team to complete development, test support and deployment activities.
• Modified the sharing model as required leads and case setup, managing email and mail merge templates.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Windows XP

Confidential, New Jersey

Oracle Developer

Responsibilities:

• Involved in development effort for multi-TB Oracle-based global MDM data quality initiative for product and customer data. This includes Informatica ETL, data stewardship, and analytics.
• Involved in development efforts on several high-profile Oracle-RAC-based onshore-offshore projects in-time and on-budget.
• Involved in design and development effort of a customer database to serve as the back end for a .NET sales platform using Oracle objects to pass data back and forth between the database and front end.