SUMMARY

• Business Analyst/Java Developer with over eight (8) years of experience in Business Analysis, System Analysis, Systems Design, Solutions Analysis, Development and Quality Assurance
• In depth experience in requirement elicitation, requirement gathering, documentation of business requirements and process workflows
• Technical understanding of Web/Mobile Web enterprise technologies and CRM
• Experience working with web - based applications, IVR applications and COTS products like Oracle Enterprise taxation and policy management
• Experience working as Technical Business Analyst in government projects
• Extensive experience working in Java/J2EE environment using agile methodologies
• Hands on experience in JDBC, SQL and Oracle RDBMS
• Experience working in Agile environments and with the creation of user stories
• Experience in software development methodologies such as Incremental and Waterfall
• Strong understanding of testing tools, integrated testing and testing methodologies
• Ability to communicate effectively throughout the project organization as well as with the external vendor teams
• Excellent skills and experience in vendor relationship development and management

TECHNICAL SKILLS

MS Office Tools: Word, SharePoint, Excel, PowerPoint, Project

Business Modeling Tools: MS Visio, SmartDraw

Requirements Management: DOORS 8.2, Rally

Business Analysis Methodologies: Unified Modeling Language

Defect Tracking Tools: JIRA, HP Quality Center 9.2/HP ALM 11.0(Application Lifecycle Management)

Databases: MongoDB, Oracle SQL Developer 3.0, Oracle

Languages: Java/J2EE, C#, SQL

Web Technologies: JavaScript, JQuery, ExtJS, XML, HTML, SOAP UI

Applications: Jacada Visual IVR, Jacada Workspace, Jacada Hostfuse, Oracle

Enterprise Taxation and Policy Management: v2.3.1, South Carolina Child Support Enforcement System

PROFESSIONAL EXPERIENCE

Sr Technical Business Analyst

Confidential, Atlanta, GA

Responsibilities:

• Worked as a liaison between customers such as Microsoft, AmeriHealth Caritas, PSEG Long Island, Anthem BCBS and with the technical teams to translate their business requirements
• Worked with clients to design and implement consumer facing mobile/Web self-service solutions and CRM applications
• Worked with Jacada Visual IVR products to implement various projects for Microsoft such as Office 365, Xbox, product activation and retail stores
• Experience working with Jacada workspace to gather the detailed business requirements
• Experience working on Jacada Hostfuse products that facilitate real-time data access from back-end and legacy applications running on mainframes to the front-end users
• Conducted JAD sessions and created use cases, process flows, screenshots and Power Point presentations for the Web applications
• Partnered with the clients and various IT teams to identify, analyze, recommend and implement technical solutions to the business challenges
• Translated the business specifications into technical terms and promoted the business objectives within the technical teams
• Experience developing mobile interactions, user stories, scopes and design
• Participated in daily Scrum meetings to provide status to Scrum Master related to project status
• Experience using Story point estimation methodology
• Experience working in an Agile environment to deliver user stories, creating and maintaining Product backlogs and prioritization of backlog
• Developed artifacts that provided the ability to validate requirements and expectations proactively
• Participated in proposals, feasibility studies, implementations and new business development
• Designed and developed using Web/Mobile Web enterprise technologies
• Experience in developing using modern backend and frontend technologies such as ExtJS
• Used SOAP UI to test the request-response web services
• Experience in supporting the development teams with sprint planning and testing
• Experience using defect tracking tools such as JIRA
• Effectively interfaced with various levels and skills within the organization to derive solutions
• Interfaced with and managed the external partner agencies working development teams
• Worked with the PMO teams in defining the project delivery methodology and templates
• Facilitated the project status meetings and provided weekly status reports to the customers
• Developed test scripts, assisted in system and user acceptance testing to ensure functionality of the system

Environment: Jacada Visual IVR, Jacada Interact, Jacada Workspace Agent Desktop, Microsoft Word, Microsoft Visio, Microsoft SharePoint, JIRA, SOAP UI, JavaScript, ExtJS, JQuery, HTML, CSS, XML, Java, Jacada HostFuse and JIS (Jacada Interface Server)

Technical Business Analyst

Confidential, Columbus, OH

Responsibilities:

• Served as a liaison between the business teams and the technical teams in order to develop detailed requirements, system specifications, documentation and use-case scenarios
• Translated high level business requirements into functional specifications for the IT organization and managed changes to specifications.
• Collaborated with stakeholders to elicit, prioritize, validate, and document testable, developer-ready business requirements
• Provided technical advice to the product owner so that he or she could understand the complexity of the requirements and make the appropriate decisions
• Conducted gap analysis between application and stated customer requirements and collaborated with Architects and Developers to estimate project impact.
• Assisted the business in determining if and how new systems or system enhancements may improve business processes and capabilities
• Developed and managed requirements artifacts, requirements specifications, business process, process modeling, data modeling and configuration requirements
• Communicated activity status to the Scrum Master and Product Owner and help keep stakeholders informed of project status and all related issues
• Provided support to development and testing team in each sprint
• Involved in writing user stories in conjunction with prioritizing backlog of stories
• Led the process design sessions with the business stakeholders
• Assessed organization change requirements and developed organizational change processes and documents
• Provided effective analytical, methodical and a resourceful approach to problem solving, identifying and documenting root causes and corrective actions to meet short and long term business and system requirements
• Used the appropriate tools to analyze, identify and resolve business or technical problems
• Prepared technical and development documentation and diagrams
• Configured the product as per functional and technical design
• Demonstrated various modules in the ETPM application to the stakeholders and the business users during component integration testing
• Provided support for component integration testing and system testing
• Assisted in user acceptance testing for knowledge transfers and bug fixing
• Assisted the project management(PMO) with project deliverables

Environment: Oracle Enterprise Taxation and Policy Management v2.3.1, Rally, Microsoft Visio, Microsoft SharePoint, HP Quality Center 9.2/HP ALM, SQL Developer, MS Office Suite, SmartDraw, Eclipse 3.2, JavaScript, CSS, HTML, TWS (Tivoli Workload Scheduler), Cognos and EngageOne

Business Analyst

Confidential, Columbia, SC

Responsibilities:

• Worked on non-conformance incidents, triaged incidents in Quality Center and assigned them to the responsible testers
• Worked on Child Support Enforcement System (CSES) products to validate non-conformance incidents
• Updated the GSD (General System Design) documents as per the proposed solutions and mock up screens by using Visio
• Documented change of control inventory sheets and maintained version control of case management GSD documents and assigned the defects to the development teams
• Prepared CCV (Change Control Inventory) documents for each defect and assigned them to the development team
• Wrote proposed solutions for non-conformance incidents and forwarded for peer reviews
• Analyzed the impact of CR (Change Request) functionalities to all other financial components
• Involved in proposed solution presentation to get feedbacks from the clients on CR changes
• Assisted the financial testing team and data prep teams to validate the data prep and provided feedbacks on the data gap to save the execution time period
• Assisted the financial testing teams to test the financial modules and logged the defects in quality center

Environment: DOORS, Microsoft Word, Microsoft Visio, SVN (Tortoise), Web Services, Visual Studio.NET 2010/2008, ASP.NET 4.0, C# and SQL Server 2008

Java Developer

Confidential, Columbus, OH

Responsibilities:

• Designed and developed using Core Java, Spring Framework and Hibernate
• Developed using Java, J2EE, JDBC, SQL based on ETPM user stories
• Employed OOPS concepts, J2SE concepts/API such as exception handling, collections API and multi-threading
• Developed web application using JSP, HTML, CSS, JQuery and JavaScript
• Generated server side PL/SQL scripts for data manipulation and validation
• Experience working on UI maps using HTML, Javascript to create tax forms
• Experience using Oracle SQL developer for executing complex queries
• Used ETPM configuration tools such as Business Objects (BO), Maintenance Object (MO), UI Map, Business script, Service Script, BPA script, zones and portals. Experience in functional modules such as billing and collections, payment processing modules and case management modules
• Ability to solve technical problems in a timely manner
• Demonstrated the ability to meet schedules and multi-task
• Interfaced with scrum teams and the client's staff on a daily basis
• Configured the ETPM application based on ETPM Functional design
• Developed unit test cases and requirement coverage for increments

Environment: Oracle Enterprise Taxation and Policy Management v2.3.1, Rally, Microsoft Visio, Microsoft SharePoint, HP Quality Center 9.2/HP ALM, SQL Developer, MS Office Suite, SmartDraw, Eclipse 3.2, JavaScript, CSS, HTML, TWS (Tivoli Workload Scheduler), Cognos and EngageOne