SUMMARY

• Technology professional with 8 years of experience in the IT industry as a Business Analyst with extensive work experience and good in - depth knowledge in domains like Healthcare, Banking, Insurance and Entertainment.
• Possess a solid balance of technical experience and smart business assessment and translate them to functional and usability requirements throughout the Software Development Life Cycle (SDLC). Have strong Project Management skills.
• Ability to analyze and design business processes and requirements using established system process design and implementation methodologies applying business modeling and Unified Modeling Language (UML).
• Have hands on experience on eliciting Business requirements and creating BRDs and experience in RUP, Agile Scrum and Waterfall Methodologies.
• Possess excellent verbal and written communication skills that help communicate with stakeholders, end users, project managers and testing team and create professional documentation.
• Expert level knowledge of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
• Proficient in understanding the various phases including Requirements, analysis, design, development, testing and implementation of software applications.
• Highly experienced in implementing Waterfall, Agile Scrum methodology and Rational Unified Process (RUP).
• Experienced in UML, modeling Activity, Use case and Sequence diagrams using tools such as Rational Rose, Microsoft Visio.
• Competent in conversing with the Business Users, Subject Matter Experts (SMEs) Developers and the QA Team.
• Expert in project plan development and analysis. Extensive experience working with MS Project.
• Experience in defect tracking for web based client/server applications. Proficient in prioritizing, implementing and managing product enhancements in Quality Center.
• Conducted Joint Application Development (JAD) sessions and interacted with the stakeholders in order to elicit requirements and prioritize them thus acting as a liaison between the management, developers and the IT team.
• Expert documentation skills and comfortable with eliciting correct requirements from business users
• Documenting key content deliverables (Requirements & Functional Design Docs, test scripts, UAT sessions and Acceptance Report, Materials).
• Multiple projects experience working with cross-functional teams across multiple time zones.
• Exceptional ability to maintain and build client relationships, frequent meetings one on one with clients, able to comfortably converse with all facets in the clients organization.
• Experienced in appraisal of the AS-IS and TO-BE business processes (Gap analysis) and experienced in converting these requirements into technical specifications for preparing test plans.
• Performed Data and workflow analysis with the help of Use Case diagrams, Dataflow Diagrams, Collaboration Diagrams, Sequence Diagrams and Activity Diagrams in Rational Rose and MS Visio to clearly communicate requirements, architecture and designs.
• Providing traceability matrix across the project by linking business requirements, functional specifications and corresponding test cases.
• Experience Creating Functional, Technical Requirements.
• Implemented SQL scripts, stored procedures, triggers and indexes for various database operations.
• Strong knowledge of SQL and extraction/ transformation/ loading (ETL) process using SQL scripts.
• Good knowledge on ETL tool Informatica PowerCenter on Designer, repository Manager, Workflow Manager and Workflow Monitor.
• Experience in ETL process consisting of Data Transformation. Sourcing, Mapping and Sessions.
• Experience in UNIX shell script related to ETL processes.
• Experience with Quality Center, Rational Requisite Pro and Selenium.
• Experience working with open source tools and technologies.
• Strong presentation skills and ability in presentations towards different functional areas of business.
• Demonstrated an exceptional ability to adapt to new developments in the world of technology and working environment. Ability to prioritize and schedule multiple tasks on a day-to-day basis.
• Excellent communication and leadership skills, self-motivated and a quick learner.

TECHNICAL SKILLS

Methodologies: RUP, Agile Scrum, Waterfall

Testing Tools: Quality Center, Selenium

Development Tools: Informatica PowerCenter 9.5.1, UNIX, Reflections, FTP Client

Change Management Tools: Rational Requisite Pro, Rational Team Concert

Business Modeling Tools: Rational Rose, Microsoft Visio

Project Management: Microsoft Project, Rational Enterprise Suite,MS Office (Word, PowerPoint, Excel, Access), Citrix

Databases: MS SQL Server,Oracle, DB2

OS: Windows XP, Vista, 7, 8, MAC

Requirement Gathering tools: Rational Requisite Pro, Rational Composer, MS Project, JIRA

PROFESSIONAL EXPERIENCE

Confidential, Washington DC

Senior Business System Analyst

Responsibilities:

• Assisted Project Manager in summarizing project background and scope, establishing project timelines for Facets Upgrade Release 5.2R2, 5.2R3 and 5.2R4.
• Created and maintained the document of activities and artifacts involved in Requirements Management and Requirements Development, to be performed and used by a CareFirst.
• Responsible in gathering requirements from for Facets Upgrade Release to create Release Notes.
• Created Product Backlog, Sprint Backlog, managed User stories, epics and led daily stand-up meetings.
• Participated in Release Planning, Sprint Kick off, Sprint review and daily scrum meetings.
• Responsible for Leading JAR/JAD sessions with Business, Stakeholders and other impacted project team including developers and architects.
• Conducted Gap analysis between Source Facets and Target DA layer generated from various source systems for Upgrade Project.
• Responsible for creation of Project Requirements Document (PRD), As-Is / To-Be Business Process Model, Use Cases Textual Requirements for identifying and documenting the customer needs for the solution.
• Assisted TDM in creating SAP-3 Solution Architecture Package to define the High-Level Design Document for Facets Release 5.2R2, 5.2R3 and 5.2R4.
• Assisted Project Manager in creating Project Schedule to provide realistic milestones for the completion of Release tasks.
• Responsible for creating Test Plan for Release 5.2R2, 5.2R3 and 5.2R4 describing the activities to be performed and deliverables to be produced for testers during Testing.
• Analyze functional requirements and segregate them into Use Case Specifications and created Use Case Diagrams using MS Visio according to UML methodology.
• Performed the Gap analysis of the earlier systems, generated a detailed Requirements document describing new system architecture through Activity diagrams and sequence diagrams.
• Responsible for creating data flow workflow diagram for Facets Release project using MS-Visio.
• Responsible for creating Test Environment Application Form, Test Scenario and schedule.
• Actively participated in creating the Plan documents for technical as well as workflow for the appropriate users to enable production hand-off using MS - Word.
• Document all ETL processes and activities and communicate to Data Warehouse stakeholders
• Coordinate with DBA’s to ensure there are available resources for both source and target systems
• Actively participated in creating SAP-3 Solution Architecture Package document which provides the detailed design that will be used as specifications for the build and implementation of the solution of Facets Release Upgrade.
• Assisted Project Manager in creating Release Implementation Plan (RIP) to provide key stakeholders with a solid understanding of the scope, approach and execution for production release deployment.
• Responsible for creating and maintaining Overall Lessons Learned document identifying the positive and negative aspects of project for improvement.
• Extensively used SharePoint for Facets Release Upgrade project documentation including meeting minutes, Project charter, RMP, PRD, SAP-3, and other documents.

Confidential, Salt Lake, UT

Business System Analyst

Responsibilities:

• Followed Agile development methodology for the entire SDLC
• Conducted JAD sessions to generate requirements
• Modeled business process and workflow using activity and sequence diagrams
• Performed thorough GAP Analysis to check the compatibility of the existing software functionalities with the new business requirements
• Worked with users to write use cases, define user interface and create wireframes
• Worked with the AML technology team to monitor the transactions
• Checked if a valid location was authorized for the card to be accepted or declined
• Involved in settlement process that would take place between the merchant and Confidential using a settlement file
• Co-ordination between development and testing team involved in the project
• Report weekly project status to stakeholders, identifying project risks and co-ordinate risk resolution by determining mitigations
• Create, run, and modify SQL queries to pull data from identified source databases for data analysis and mapping activities as needed
• Defined file formatting, data dictionary and business rules for test case and generated test data
• Worked with test team to define test objectives and coordinated in User Acceptance Testing
• Involved in daily scrum meetings, planning meetings and retrospect meetings
• Monitored sprints using burn down charts
• Assisted scrum master with project tracking and managing the project schedule

Confidential, Providence, RI

Business Analyst

Responsibilities:

• Implemented the Agile methodology of application development with its various workflows and activities.
• Improving each step in online loan application process to make it more effective for both customers and business users.
• Responsible for end to end management of the project
• Responsible for analysis of High Level Business Needs and creating detailed application specific requirements
• Managed requirement gathering meetings and Joint Application Development (JAD) sessions with Clients including stakeholders, business unit owners and end users
• Performed thorough GAP Analysis to check the compatibility of the existing software functionalities with the new business requirements
• Created detailed Business Requirement Document (BRD) and translate it into functional specifications
• Creating and updating the project management documents such as project charter and scope, project management plan, project plan, risk mitigation plan, communication plan, resource plan, schedules, team roles and responsibilities, production support plan.
• Report weekly project status to stakeholders, identifying project risks and co-ordinate risk resolution by determining mitigations and contingencies
• Collaborate with fellow project managers to optimize project management practices and processes

Confidential, St. Petersburg, FL

Business Analyst

Responsibilities:

• Worked under RUP development framework
• Gathered requirements by communicating with management, business users, developers and involved stakeholder by conducting JAD sessions, surveys and interviews
• Documented business, functional and system requirements for implementation plan
• Coordinated with Subject Matter Expert (SME) to understand Digital Asset Management System’s structure and functionality
• Developed Business Requirements Document (BRD),System Specification documents (SSD) and Use Cases
• Created UML diagrams including Business Context, Data Flow, Use Case and Activity diagrams to outline business processes with MS Visio
• Utilized HP ALM to manage and track project schedule
• Established data elements using As-Is and To-Be scenarios
• Acted as liaison between business users and IT team in clarifying requirements and resolving conflicts
• Coordinated with various department managers to identify whether DAM system needs to be integrated with other business processes/systems
• Verified DAM system’s data accuracy and integrity by executing SQL queries
• Assisted QA team in creating Test Plans, Test Scenarios and Test Cases
• Responsible for end-users for UAT
• Conducted status meetings to provide project progress to management and involved stakeholders

Confidential - Boston, MA

Business Analyst

Responsibilities:

• Involved in SDLC including requirements gathering, designing, developing, testing, and release to the production environment. Developed and maintained Requirement Traceability Matrix (RTM)
• Performed thorough GAP Analysis to check the compatibility of the existing software functionalities with the new business requirements
• Performed business process mapping for change requests and new requirements.
• Responsible for gathering requirements, writing functional specifications and use cases for the application
• Played an active part in gathering and documenting the business requirements using the Use Case and
• Wire Frame approach.
• Created activity diagrams and sequence diagrams to be used as guidelines for the development team during the implementation cycle.
• Developed Requirements Traceability Matrix (RTM) to track requirements during the QA Testing Phase.
• Conducted Design sessions with the developers and documented Functional Design Specification that included changes to data table structures, screen mock-ups.
• Worked extensively with the QA team for designing and validating Test plans and Test cases for the User Acceptance Testing.
• Analyzed, documented and managed requirements as well as changes to requirements using Rational Requisite Pro
• Developed use case diagrams, use case models and class diagrams based on UML methodology
• Conducted UAT in the final phase of software development process to check the functionality of the software

Confidential - Milford, CT

Jr. Business Analyst

Responsibilities:

• Acted as a liaison between the business users and technical teams to build applications based on the business requirements.
• Assisted BA in creating business use case scenarios, and documented system specifications with information obtained through subject matter experts, and stakeholders/steering committee meetings.
• Performed gap analysis to identify between business wants/needs and the requirements for the proposed system; maintained traceability matrix.
• Worked within software development methodologies to quickly achieve business process.
• Wrote functional and non-functional specifications, and scenarios.
• Designed and documented process flow of system functionality via diagrams, screen mock ups, use case, work flows.
• Worked with developers to map data to requirements.
• Worked with the Project Manager and BA to estimate best/worst case scenarios, tracked progress for weekly estimates of remaining work to do, conducted informal meetings as needed.
• Created activity and sequence diagrams to provide direction to developers.
• Conducted JAD sessions to communicate expectations, and managed issues.
• Created test plans, identified and coordinated testers, performed user acceptance testing (UAT).
• Performed defect tracking using QC, and ensured resolution of issues.