SUMMARY

• 7+ years of professional experience with 5+ years of experience in Salesforce.com
• Certified developer/admin with Object Oriented Analysis, designing and program technical skills including extensive experience in Salesforce.com CRM and Force.com platform with proficiency as a developer and administrator.
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events, Security Controls and Data Management.
• Experienced in Force.com Apex Classes, Apex Triggers, Integration, Visual force and Force.com API.
• Experience working with salesforce.com sandbox and production environments.
• Experienced in SFDC Configurations by creating custom objects, various types of custom fields, record types, page layouts, user profiles.
• Extensive experience in designing, creating and maintaining Salesforce.com Workflow Rules, Approvals, Email Templates (HTML & Visual Force Templates).
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards.
• Expertise in working on Scheduled jobs, APEX Batch jobs and executed approval processes, e - mail services and workflows via customization.
• Proficient in Data Migration from traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
• Experience in developing apex REST web services classes for external applications accessing salesforce.com data with restricted access.
• Experience in various databases, such as Oracle, DB2, MySQL.
• Expertise with J2EE complaints IDE’s such as JBuilder, Eclipse and JQuery.
• Implemented and delivered projects under Agile Development Environment and Test Driven Environments with large & small project teams Adept at determining end user needs, and in translating those needs into powerful, but easy-to-use software solutions.
• Involved in client interaction, requirement gathering and analysis, testing, bug fixing and meeting deadlines with quality work.
• Team player, self-starter, ability to multi-task, detail oriented.
• Excellent communication skills, creative problem solver, proactive listener and ability to work in a team or individually.

TECHNICAL SKILLS

Salesforce Technologies: Apex Classes, Apex Triggers, Visual Force Pages, Apex Web Services, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, APEX Data, Loader, Force.com Eclipse IDE Plug-in.

Languages: Apex, Java, J2EE, C, SOQL, SOSL.

Web Technologies: HTML, DHTML, CSS, JavaScript.

Web Services: SOAP, WSDL, XML.

Scripting Languages: Visual Force Pages, Perl, VB Script, Java Script, AJAX

Databases: Oracle, MS Access, Microsoft SQL Server, SQL & PL/SQL

Tools: / IDE Eclipse, Rational Rose, SQL Query Analyser, Ant, Log4j, CVS, SVN.

Operating Systems: UNIX, Windows XP/ VISTA/7/ NT/ 2000/ 2003, Win, MS Visio.

Methodologies: Agile, SDLC.

PROFESSIONAL EXPERIENCE

Confidential, Schaumburg, IL

Sr Salesforce Developer

Responsibilities:

• Responsible for design, delivery and implementation for Salesforce.com CRM System
• Customized Accounts, Contacts, and Cases.
• Imported employee and procurement team information to Salesforce CRM Standard object Accounts and Contacts.
• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Designed, developed and deployed the Record Types, Custom objects, Page layouts, Custom tabs.
• Created and Managed Users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.
• Created various Queues to route appropriate Cases based on different record type for employee service portal and supplier relationship management portal.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Developed Visual force components and attributes to override the look and feel of standard Visual force components.
• Used Force.com Eclipse IDE plug-in to develop the classes and triggers.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Generated different reports like standard, summary and matrix to report on supplier performance and scoring.
• Customized the dashboards to monitor suppliers based on different categories.
• Created Custom Controllers to make external web service callouts, validate and insert data.
• Re-engineering of design and development on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Created Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation.
• Interacting with Business Users on Daily basis for the requirements and enhancements.
• Provide daily and weekly reports to the Business team and explain the issues fixed and the root cause of issue.

Environment: SFDC, Apex Classes, Data Loader, Force.com, Apex Triggers, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML.

Confidential, Jersey City, NJ

Salesforce Developer/Administrator

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created Custom objects to build new application functionality in the Salesforce.com.
• Designed various tasks such as navigation wizard at the frontend using JQuery.
• Developed visual force pages, Component, created tabbed view and designed these pages using style sheets.
• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Developed apex REST web services classes for external applications accessing salesforce.com data with restricted access.
• Developed dynamic salesforce.com visual force pages using Java script and Ajax toolkit.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Established deployment strategy for implementing Salesforce.com changes.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Configured security and organizational hierarchy for Salesforce implementation.
• Review of estimate and analysis based on functional points.

Environment: Saleforce.com platform, Apex Classes, Apex Triggers, Visual Force Pages, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Email Services, Eclipse IDE, Windows XP.

Confidential

Salesforce Developer

Responsibilities:

• Worked with Business Users and Business analysts for requirements gathering, analyzing the requirements.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Written Apex Classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
• Set up Workflow for handling day-to-day Cases.
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
• Written Apex Trigger to automate Call Center.
• Developed Custom Web Services in Salesforce and published for External applications.
• Worked on Workflows and Email Services.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Developed Reports and Dashboards, validation rules, formula fields for the application.
• Strong experience in implementing MVC with Salesforce.com.
• Developed UI using CSS, HTML tags, Visual Force components and used JavaScript for front-end validation.
• Configured/Created Profiles, Roles, and Permission Sets for the organization and setting up Field-level, Object-level security rules for the application.
• Written Apex Test Classes for unit testing to ensure at least 75% of code coverage is met.
• Deployed application from Sandbox to different other Sandbox as well as into Production environments.
• Involved in integration of Salesforce with an external application using CTI.
• Interaction with client & different technical and support teams.

Environment: Salesforce.com, Apex Classes, Apex Triggers, Visual Force, Forec.com IDE, Workflows, Data Loader, JavaScript, HTML, AJAX, Force.com IDE, Web services, Oracle.

Confidential

Salesforce Administrator

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Developer and Administrator in the organization.
• Created user Roles and Profiles and given them Security controls and shared settings.
• Customized tab worked with various standard objects like Accounts, Contacts, Leads, and Campaigns, Cases.
• Developed VisualForce pages, controllers for goal setting and performance evaluation.
• Coded the Apex triggers to automate sharing settings for additional visibility to certain groups.
• Coordinated integration tests with various groups and generated/documented test cases and deployment plans.
• Developed workflow rules for various tasks, field updates and Email alerts as per the requirement.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Architect Custom solutions on Salesforce Sales cloud, Service cloud and custom cloud applications.
• Delivered support for continuing salesforce.com maintenance and additional administration services including workflow, approvals and periodic data cleansing.
• Comparing existing business processes and design new processes in Salesforce.
• Constructed junction objects and enabled various progressive fields like Validation Rules, Field Dependencies, Custom Formula Fields, Work Flows, Pick list, Field Updates, Email Generation and Approval Processes for automated alerts.
• Creating custom report types and reports.
• Created document templates, custom tags and workflows. Templates were built for different contracts based on their type and region.
• Identified and associated key merge fields from the existing Salesforce objects with custom tags in DocuSign to fetch the customer related information.

Environment: Saleforce.com platform, Force.com API, Visual Force, Salesforce.com, Data Loader, Security Controls, HTML, JavaScript, Eclipse IDE Plug-in.

Confidential

Software Developer

Responsibilities:

• Involved requirements gathering and Release co-ordination.
• Involved in walk through with the analysis for Use Cases and feasibility scope.
• Developed front-end using JSPs, HTML and used JavaScript for client side validations.
• Implementation of business logic and Creation of JSPs and form beans and action classes.
• Used Hibernate to store the persistence data into the DB2 UDB database and written HQL to access the data from the database.
• Implemented Session beans that encapsulate the backend business processes.
• Developed the User Interfaces using JSP, HTML, CSS, and JavaScript.
• Developed logging module-using Log4J to create log files to debug as well as trace application.
• Creating JSP pages and validating the data before it’s stored in the database.
• Participating client meetings with senior management.
• Tested the application functionality with JUnit Test Cases.
• Deployed the applications on Weblogic Application Server.
• Preparing the project development documents and placing the file server.
• Completely documented the flow and functionality of the code for further reference.

Environment: Java, J2EE, WSAD, Hibernate, Spring, Struts, Servlets, JSP, JNDI, XML Web Services, SOAP, WSDL, JavaScript, HTML, CSS, Windows XP, DB2 UDB, JUnit, CVS, ANT, Log4J.