SUMMARY:

• Over 5 years of IT experience in Application Software Designing, Development, Testing and Implementation using Salesforce.
• Expertise in Salesforce and possess knowledge on CRM process like Sales, Marketing, Customer Service and Customer Support, Business process in Force.com platform and recommended solutions to improve their process using salesforce.com.
• Experience in the complete life cycle of project development (SDLC) and in working with Agile Scrum Methodologies.
• Proficiency in building data model and implementing business logics.
• Experience in setting up user interface using Page types, page elements, and page layouts, record types and customizing using Visualforce, custom controllers, extensions, CSS and JavaScript libraries.
• Experience in analyzing a functional requirement and converting it into technical specifications.
• Proficiency in SFDC Administrative tasks like Creating Public Groups, Queues, Permission Sets, Profiles, Users and Security Settings based on role hierarchy as per the Client requirements.
• Experience in data migration using Import wizard and Apex Data Loader.
• Experience in Data export, scheduled export and setting up search layouts.
• Good at other administrative tasks such as setting up audit trail, field history tracking, creating email templates and list views.
• Automated business process by creating workflow rules, configuring immediate and time dependent workflow rule actions, configuring approval process, assignment rules for Leads and Cases.
• Working knowledge in generating report types, reports and dashboards to analyze the data.
• Experience in creating Service cloud console, configuring agent console, developing Force.com sites, enabling and using Customer portal and Partner portal.
• Expertise in Apex programming language, apex triggers, apex scheduler, batch apex, apex web service and partner WSDL and Enterprise WSDL.
• Hands of experience in writing SOQL, SOSL and Aggregate queries in Apex Classes and Triggers.
• Installed Apps from AppExchange, Configured and maintained user Security Permissions in compliance with organizational needs.
• Knowledge on deployment of components using Standard Salesforce Change sets and Force.com IDE.
• Experience working with integration features such as callouts, future methods, REST and SOAP APIs.

TECHNICAL SKILLS:

Operating Systems: Windows 2007/10 / XP / Vista

Salesforce Technical: SFDC Configuration - Customization, WorkflowsValidation Rules, Reports, Dashboards, Custom Object Apps Creation, Configuration Setup s, Package creation, Custom

Settings, Sharing rules, Approval process, Salesforce

To Salesforce connection

SFDC Coding: APEX Classes & TriggersComponents, Visualforce Pages, Developer Console

Web Technologies: HTML, CSS, JavaScript

ETL: Apex Data Loader

Languages: C, C++ and Java

IDE: Eclipse, Force.com ID

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, Texas

Salesforce Developer

Responsibilities:

• Interact weekly with business units and business owners to understand business processes and key requirements, and proactively work to resolve client issues
• Perform detailed analysis of business and technical requirements and design the solution by customizing various standard objects of Salesforce.com
• Expertly design, develop and deploy custom objects, page layouts, custom tabs, components and Visualforce Pages, to suit to the custom needs of the application
• Attentively create custom fields, pick lists, dependent pick lists, and validation rules for the custom objects to better perform business functions
• Create Many-to-Many Relationships with Junction Objects to implement Roll-up Summary Fields to aggregate data from child records on the parent
• Develop Apex Classes for numerous applications and migrate them from sandbox to production after testing
• Implement numerous Apex Triggers to preform numerous custom database actions
• Use Data Loader to import and export the data into and from different Salesforce organizations
• Utilize Process Builder and Workflows to define related tasks, time triggered tasks, email alerts, and field updates
• Create users, roles, and public groups and set up profiles, role hierarchies, sharing rules, object and field level security and record level permissions to provide shared access among different users and protect sensitive information
• Skillfully utilize Salesforce Connect to access real-time data from external system by using external objects in Salesforce
• Develop various Reports & Dashboards to assist managers to better utilize Salesforce as a sales tool
• Lead offshore Tier 3 developer to support the deployment, production and implementation of Salesforce applications, as well as end-user and troubleshooting
• Customize Salesforce1 Mobile Application to provide a responsive user interface and greatly improve usability
• Work with Salesforce support to address the technical challenges and governor limits and address the issues posted in
• System Testing and UAT Testing and reported from client side.

Environment: Salesforce Spring '14, Data Modelling, UI Customization, Formulas & Validations, Apex, Apex Triggers, Components and Controllers, Visualforce Pages, Reports & Dashboards, Salesforce Connect, Process Automation, Data SecuritySandbox, Agile, Salesforce1, Sales Cloud, Data Management

Confidential, New York.

Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Worked on data integration, data clearing, data transfer from third party API's with requested permission sets using APEX data loader.
• Working with Salesforce data tools such as Data Loader and Eclipse Force.com IDE for data migration.
• Experience integrating salesforce.com with other apps.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on detail pages.
• Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems. Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.
• Created Custom E-mail Templates as part of sending Alerts to users based on the business requirement.
• Created Visual Force pages and components to rend data from associated controllers as needed.
• Developed Triggers to handle bulk records within the governor limits to automate business logic. Used Enterprise WSDL and developed Inbound Custom Web Services to expose native logic to external clients.
• Development of SOAP and REST based web services used for custom development.
• Implemented Test Classes to cover positive and negative use cases for Classes and Triggers and achieved close to 100% coverage.
• Performed IDE and Deployments across sandboxes and to Production Instance.

Environment: Salesforce.com Enterprise edition, Eclipse IDE, Apex Data Loader, Apex Visual Force, SOQL, SOSL, HTML.

Confidential, Jersey city, NJ

Salesforce Developer/Administrator

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Involved in deploying the CRM toolSalesforce.com to include: business requirement development, dashboard development, report & list view development, process flows and documentation.
• Provided custom reports and dashboards to support the needs of the users and executives.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Designed the solutions for business and technical requirements by customizing various standard objects ofSalesforce.com (SFDC).
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• IntegratedSalesforce CRM and the legacy system using Cast Iron Integration Systems.
• Analyzed and imported thousands of account and contact records using Data Loader.
• Worked withSalesforce premier support to short out technical challenges and governor limits
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilizeSalesforce as a sales tool and configured various Reports for different user profiles based on the organization's need.
• Used field level security along with page layouts to manage access to certain fields.
• Created custom Reports based on business need and associated them to Dashboard.
• Modified the existingSalesforce data by removing duplicate account records using Demand tools.
• Working with web services API.
• Created New Reports, New Dash Boards, and worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.
• Created Custom Objects and fields for transactional and contractual information.
• Created workflow rules, defined related tasks, email alerts, and field updates.
• Generated various reports and dashboards for the Sales Executives and Sales Managers.

Environment: Salesforce.com platform, Apex Language, Visual force Pages, Data Loader, Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Sales force, Sandbox.

Confidential

Salesforce Developer & Administrator

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with Visual Force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• Worked with variousSalesforce.comobjects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Developed various Custom Objects, Tabs, validation rules, Components and VisualForce.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Developed Apex Classes and Apex Triggers for various functional needs in the application.
• Used SOQL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE ND Sandbox environments.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.

Environment: Salesforce.com platform, Visual Force, Apex, Data Loader, HTML, Java Script, CSS, Eclipse IDE, and Changes sets.

Confidential

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Created user Roles and Profiles and given them Security controls and shared settings.
• Customized tab worked with various standard objects like Accounts, Contacts, Leads, Campaigns, Cases and Solutions.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed workflow rules for various tasks and Email alerts as per the requirement.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Implemented Case Management Automation to track and solve Customer's Issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object
• Developed Apex classes and Apex Triggers for various functional needs in the application.
• Developed Visual force Pages to customize the view and functionality of the page that were required by the Organization.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Prepared user manual and technical support manual.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, SOAP, Sandbox, Eclipse IDE Plug-in.