SUMMARY

• Around 9 years of professional experience in the IT industry as a Business Analyst in the domains of Insurance, Banking, Telecom, Public Sector and for multiple projects
• In depth knowledge of Software Development Life Cycle (SDLC) having thorough understanding of various phases like Requirements, Analysis, Design, Development, Testing and Implementation.
• Proficient in system analysis and design ensuring smart technical and business assessments of business requirements and designing system to achieve increased efficiency, cost, and quality.
• Very Good experience as a requirement manager in working closely with clients as alone was responsible for gathering the requirements, finding gaps in them and working as a liaison between BA and clients to provide an assurance on fulfilling the requirements functionality in the form of requirement traceability matrix
• Solid understanding of onsite - offshore model with emphasis on project delivery and maintenance.
• Managed and executed various phases of multiple projects simultaneously.
• Business Analyst, having the ownership of demands, and leading them through Gathering requirement, Impact Analysis, into Process Design/Solution Design documentation and subsequent delivery of customer requirements.
• Versed in handling the Agile Scrum methodology. Experienced in SDLC of Waterfall, Agile and Rational Unified Process (RUP) methodologies
• Experienced in Business Analysis, Stakeholder Analysis, Requirements Analysis, Data Analysis, GAP Analysis, and Business Process Modeling. Functional design documents, Use cases, Test cases and System Requirement Change Request.
• Expert in Root Cause Analysis, Feasibility studies, writing use cases and Risk Assessment studies.
• Proficient in Requirements Gathering, writing Use case specification preparing the Business Requirement Documents (BRD), translating them to Functional Specification Documents (FRS) and maintaining Requirement Traceability Matrix (RTM).
• Proficient at transforming business requirements into functional requirements and designing business as well as architecture models using Rational Requisite Pro and MS Visio.
• Experienced in conducting As-Is, To-Be & Gap Analysis and Joint Application Development (JAD) sessions with end-users, vendors, expert team, and development and QA team
• Experienced in Functional, Regression, Integration and User Acceptance testing with development, execution and maintenance of test plans, test cases, test scenarios and metrics..
• Extensive knowledge of telecom domain, Broadcom domain and Home office project of United Kingdom-DBS.
• Proficient in business modeling using Work Flow Diagrams, Data Flow Diagrams and UML Diagrams.
• Ability to transform creative ideas into practical reality, to work creatively and analytically in a problem solving environment.
• Key Reviewer for OSS/BSS Design for various operational changes for BT Openreach. Assures architectural changes by ensuring functional changes and service quality
• Good experience in Defects and Issues Management across cross-functional team
• Effectively Designed and resolved issues in Data Reconciliation, Billing/Revenue assurance areas.
• Trained resources on-board by devising appropriate and support documentation.
• Exhibited Team leading and management skills with proven capability in goal-oriented communications: written, oral, public speaking and one-on-one.
• Demonstrated high capacity to learn new technologies rapidly with no formal .

TECHNICAL SKILLS

Business Modeling Tools: (SDLC) Software Development Life Cycle, Agile, Extreme Programming, MS Visio, MS Project, Rational Rose, Rational RequisitePro, MS-Visio, SPARX Tool, Zira, Storm, Borland

Methodology: OOAD, UML, RUP, Business Modeling and Data Modeling.

Documentation Tools: Microsoft Office - Word, Excel, PowerPoint, Open Office, Share point, Enterprise Architect

Languages: C, C++, Java, XML, SQL, PL-SQL

Operating Systems: MS-DOS, Windows 2000/2003/NT/95/98/XP/ME, UNIX

Defect Tracking Tools: HP Quality Centre.

Databases: SQL Server 2000/2005,, Oracle

Query tools: Toad, Clarify

PROFESSIONAL EXPERIENCE

Confidential, Jersey City, NJ

Sr Business Analyst

Responsibilities:

• Gathered business, system, and functional requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME’s) using Waterfall SDLC
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Conducted GAP analysis to understand the shortcomings of the existing system and evaluated the benefits of the new system.
• Heavily involved in the creation, modification and implementation of Test Cases for each Business requirement and prepared a very detailed Requirement & a Test Traceability Matrix list
• Prepared Business Requirement Document (BRD) and System Requirement Specifications (SRS) then converted Business requirements into Functional Requirements Specification (FRS).
• Responsible for creating process flow diagram, complex data flow diagrams, and functional diagrams in order to depict the data flow between the different applications.
• Identified and developed Use Cases from the business and systems requirements. Documented high level and detailed Use Cases to include all the functionalities of the new system
• Designed and developed all Use Case models using MS Visio.
• Reviewed and validated the data to show that the application was producing the correct output results.
• Involved in designing and developing the test cases and test plans with the testers.
• Performed User Acceptance Testing (UAT).
• Organized weekly Project Status and Task Review meetings

Environment: MS Visio, Quality center, SQL Server, Java, SAP.

Confidential, Overland Park, KS

Business Analyst

Responsibilities:

• Identified and developed Use Cases from the business and systems requirements. Documented high level and detailed Use Cases to include all the functionalities of the new system
• Conducted interviews with key business users to collect requirement and business process information
• Developed business process models in RUP to document existing and future business processes.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Reviewed and validated the data to show that the application was producing the correct output results.
• Identified and developed Use Cases from the business and systems requirements. Documented high level and detailed Use Cases to include all the functionalities of the new system
• Undertook project risk management and business process analysis reviews of the implementation of different stages of the applications.
• Assisted business owners in shaping the business and technical path for the first three phases of the project, including in-depth JAD sessions, technical mock-ups, and project scope/schedule.
• Organized weekly Project Status and Task Review meetings.
• Coordinating ACF calls to get Architectural approvals so as to determine the system architecture balances functional, service quality and systems management requirements.
• Capture and analyze business requirements & benefits. Ensure that the requirements captured are clear and concise and the business benefit of the requirements are validated in terms of business priority, Revenue generation, increase in customer satisfaction, increased automation or prevention of revenue leakage
• Building a good customer relationship with Communication Providers, Network vendors/suppliers through professional conduct and approach.
• Have arranged Design Walkthrough calls with Designers to make sure testing team understood the design which enables in testing the full functionality without any defects.
• Conducted usability testing to validate the key user goals andmade necessary updates
• Collaborated with the QA team to ensure adequate testing of software, maintained quality procedures, and ensured that appropriate documentation is in place
• Effectively Designed and resolved issues in Data Reconciliation, Billing/Revenue assurance areas

Environment: SPARX tool, MS Visio, Web2.0, UML, Rational Rose, AJAX Technologies

Confidential, Seattle, WA

Business Analyst

Responsibilities:

• Managed and gathered system requirements and processes for mission-critical applications through the use of various elicitation techniques such as creating use cases, facilitating group sessions, conducting individual interviews, researching key client processes and Functions, and reviewing user inputs and outputs.
• Responsible for requirements and analysis of Maintenance/enhancements of application to cater to internal customers and external customers
• Lead the effort to get Business and System requirements base lined for further approval
• Conducted requirement gathering sessions, JAD sessions, one-on-one sessions with business team members and gathered project business requirements
• Documented all existing business processes by developing detailed AS-IS models using Visio. Delivered a corresponding AS-IS document with comprehensive details of the business processes.
• Developed advanced functional requirements in conjunction with the TO-BE design. Provided technical problem resolution and performance testing for the enhancements of the existing systems.
• Communicated technical issues and concepts to non-technical business users, as well as working with the technical developers and architects to ensure the business was getting a product they designed, wanted and needed.
• Prepared High Level Design (HLD) documents clearly explaining application process flow, new screen implementations, form modifications, data flow, upstream & downstream systems, impacted systems, business compliance rules etc.
• Worked along with the developers in preparing detailed Low Level Design (LLD) documents involving code changes, enhancements, data structures and other technical details.
• Prepared System and functional documentation, UML models, diagrams, layouts, Use Cases, Context diagrams, Activity diagrams etc.
• Experience in document tracking, adding, deleting and enhancing the requests and coordinating with the team.
• Worked very extensively on requirements management, UML designs, Java Rules Engine Integration for real time business scenarios like Electronic and manual Claims Case Intake, Claims Case Acceptance, Case Assignment, Redundancy Check, Claims Routing Engine, Claims Payout Calculations, AP-AR Integration etc.
• Determined the Level of Effort (LOE) required to Progression, Regression System, Defect Retest Testing cycles, QA Documentation and Reporting phases.
• Heavily involved in the creation, modification and implementation of Test Cases for each Business requirement and prepared a very detailed Requirement & a Test Traceability Matrix list.
• Worked very closely with the Test Environment Management, Build Deployment team, Project Manager, Dev team for ensuring the correct deployment of the application for the UAT Testing team.
• Worked very closely with Project Auditing & Internal Compliance Standards (ICS) teams and ensured that all the planning, execution, documentation and reporting thoroughly met the company’s CMM Standards for Application Lifecycle Management (ALM).
• Coordinated with Project Management team and Technology deployment teams identify the needs of UAT environment and ensured the delivery of System tested version of the application.

Environment: RUP, UML, MS Visio, MS Project, .Net, JavaScript, TFS, SQL Server, SSIS, SSRS, SharePoint 2010, MS Access, MS Word, MS Excel, MS Power Point, Agile and LEAN

Confidential, Edison, New Jersey

Sr Business Analyst

Responsibilities:

• Interacted with the executives and development team to liaison the business requirements to ensure that the proposed upgraded application complies with the business requirements.
• Conducted interviews with key business users to collect requirement and business process information
• Assisted business owners in shaping the business and technical path for the first three phases of the project, including in-depth JAD sessions, technical mock-ups, and project scope/schedule.
• Assisted the project manager in preparing the project schedules, milestone tracking, and resource allocation using MS Project
• Performed extensive requirement analysis including data analysis and gap analysis, Creating PowerPoint presentations and project updates using MS Project for management review
• Performed SWOT and GAP analysis for new functionality requirements as well as prioritized them based on actual business needs.
• Developed business process models in RUP to document existing and future business processes.
• Conducted usability testing to validate the key user goals andmade necessary updates
• Undertook project risk management and business process analysis reviews of the implementation of different stages of the applications. .
• Collaborated with the QA team to ensure adequate testing of software, maintained quality procedures, and ensured that appropriate documentation is in place.

Environment: RUP, Web2.0, UML, Rational Rose, AJAX Technologies, MS office.

Confidential

Business Analyst

Responsibilities:

• Coordinator/lead System Analyst - WLR
• Understanding the complex business requirements and designing the solution as per the required business functionality.
• Interacting with various platform and component designers to design the required system and propose the solution which cover all the technical specifications.
• Effectively managed team in resolving design issues on time and getting necessary engagement/support from Platforms/Business/CE. Interacting with customers for approving the design, design walkthroughs, to demonstrate the proposed solutions and to understand the CE requirements.
• Proposing the Design solution so that it can be developed in user friendly way and should cover all the business specification.
• Coordinating ACF calls to get Architectural approvals so as to determine the system architecture balances functional, service quality and systems management requirements.
• Managing Change Control Board, responsible for reviewing, registering, approving, carrying out and controlling design changes across EMP program with delivery assessment in a multi-vendor environment.
• Managing, organizing, planning the E2E Solution Design work & coordinating with the team members based out of onsite/ offshore by influencing/driving the team to ensure that the technical implementation across all the platforms are as per the proposed design and ensure the quality of deliverables.
• Driving the change control requests by liaising with different stakeholders from business, design, delivery and testing. This also involves risk management like prioritizing the requests greatest loss and the greatest probability of occurring are handled first.
• Building a good customer relationship with Communication Providers, Network vendors/suppliers through professional conduct and approach
• Received appreciations from SMC/PL for resolving issues around manual efforts required for progression of WLR orders by automating the solution which has improved CE and RFT.
• Received appreciations from Billing Ops and PL for resolving WLR TRC charging issues by providing the proper solution which has resolved the problem of revenue loss and generated revenue for BT.
• Requirements manager to work with Clients closely on addressing t all the requirements, gaps between them.
• Conducted several workshops, meetings with Clients to gather the requirements and to understand the business functionality of the DBS.
• The main aspect of role was to give the assurance of the all the requirements given by the client as Requirement traceability matrix and to work with Client closely to discuss the requirements and gaps between them.
• Had built a Good relation with Clients and maintained good customer satisfactory relationship between Clients and the BA team.
• Had managed a huge amount of requirements for analyzing, filling the gaps and also making sure business functionality is built with the given requirements.
• Had done the feasibility of the requirements and provided a feasibility study to clients.
• Documentation of scope and Business Proposal documents.
• Gathering Business Requirements, Interface Requirements and System Requirements.
• Hosting interviews and story board sessions to gather requirements.
• Providing development support.
• Reporting project status to higher management in a timely manner.
• Assisting in Test Strategy Planning and Resource planning.
• Risk management - Identify risks and communicate proactively.

Environment: SPARX tool, MS Vision, Oracle, Java/J2ee

Confidential

Business analyst

Responsibilities:

• Coordinator/lead Business Analyst - Quoting tools(Existing tools and also for the required tools) being at onsite
• Understanding the complex business requirements and designing the solution as per the required business functionality.
• Interacting with various customers and Business people, Sales, Presales to understand the requirement and produce the high level solution of requirement.
• Facilitating in the Requirements gathering workshops with the clients to understand and provide the solution.
• Responsible for doing the Process Flow diagrams, presentations, creating graphical representations of business processes required in the workshop.
• Interacting with Clients for approving the requirements, design walkthroughs, to demonstrate the proposed solutions and to understand the requirements.
• Involved in developing requirement specifications as per the levels of the standard templates and using the natural language.
• Excellent commitment and hands-on experience in capturing and analyzing business requirements & benefits by ensuring that the requirements captured are clear and concise and the business benefit of the requirements are validated in terms of business priority, Revenue generation, increase in customer satisfaction, increased automation or prevention of revenue leakage.
• Building a good customer relationship with Clients, \business SPOCs, vendors/suppliers through professional conduct and approach.
• Responsible for gathering, analyzing and documenting business requirements and developing Business Requirement Documents and Functional Requirement Specifications.
• Involved in business requirements gathering by providing technical expertise.
• Performed detailed and extensive Gap Analysis to check shortcomings of existing process
• Developed process/technical/data architecture and process-flow diagrams using MS-Visio.
• Designed database tables and structures along with Data Architects
• Created Functional Overall Designs (FOD), Functional Detailed Designs (FDD), with logic flows, narratives, mappings and use cases
• Provided development and testing support from functional/design/data standpoint to resolve issues during product development.
• Performed data analysis and created reports as per requested layout for internal/external audits.
• Developed Requirement Traceability matrices in Rational Requisite pro.
• Performed User Acceptance Testing to ensure the final product is clean and all the requirements are met.
• Evaluated the stability of system and Facets application during server upgrades and data center relocations.
• Trained and managed a team of offshore analysts in onsite/offshore model.

Environment: MS-Visio, core Java, XML, Zira, oracle