SUMMARY

• 7 years of professional IT experience with nearly 3+ years of experience as Salesforce CRM Admin/Developer
• Worked as an Administrator/Developer/Business Analyst on multiple SFDC projects.
• Proficient in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Templates, Reports, Dashboards, Tasks and Events.
• Extensive experience in designing of Custom Objects, Custom Fields, Picklist, Role Based Page Layouts, Workflows, Approvals, Validation Rules, Custom Reports, Report Folders, Dashboards and Email Services according to application requirements.
• Expertise in SalesForce.com Triggers, Visual Force Pages, data migration and working knowledge of Apex classes, Controllers, SOQL & SOSL, Test Classes, SOAP API and REST API.
• Proficient in Deployment Management using Change Sets and ANT Scripts.
• Excellent communication and inter - personal skills; accustomed to working in both large and small team environment.

TECHNICAL SKILLS

Languages: Apex, Visual Force, Java, C, C++, SOQL, SOSL

Web Technologies: HTML, XML, CSS, JavaScript, WSDL, SOAP, REST

CRM/ERP: Salesforce.Com, SAP

Tools: MS Office, Adobe Photoshop, Ms Excel, MS-Project 2000, HP QC, HP QTP, HP load runner

Database: MS-Access, Oracle 9i, SQL

Querying Tools: SQL plus, PL/SQL

Application Tools: Eclipse 3.4, Force.com IDE, Data Loader.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Admin/Developer

Responsibilities:

• Interacted with business analysts and stake holders on daily basis to gather business and technical requirements and provide solution for the same.
• Created Custom Objects, custom fields, Lookup Relationships.
• Setup Roles, Profiles, Organization wide defaults, workflows and Approval Requests.
• Generated Email Services to handle inbound Emails and convert into Leads, Accounts and Contacts.
• Created Web to Contact Form and performed validations for the input fields using JavaScript.
• Used Data Loader for importing the Data from CSV files and also performed Data Cleansing of the objects.
• Integrated Payment process to salesforce using web-services.
• Wrote triggers and classes to implement the functionalities of the client.

Confidential, Houston, TX

Salesforce Developer

Responsibilities:

• Interacted with business analysts and stake holders on daily basis to gather business and technical requirements and provide solution for the same.
• Created Validation Rules, Approval Processes, workflows for automated lead routing, lead escalation and Email Alerts.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Created, tested and deployed a web-to-lead instance and a lead-to-opportunity automatic conversion using Apex Trigger.
• Performed validation of fields on Web-to-Lead form using JavaScript.
• Designed and created custom objects to support our unique business processes and requirements.
• Developed and configured various Reports and Dashboards for different user profiles based on the need in the organization.
• Wrote Batch Apex to take care of the bulk transactions.
• Worked on the designing of Visual Force Pages, Apex Classes, Controllers & Triggers and various other components as per the client and application requirements.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects.

Confidential, Phoenix, Arizona

Salesforce Admin/Developer

Responsibilities:

• Created users, hierarchical roles, profiles, security controls and new fields as required.
• Managed mass transfer of record ownerships, approval request on a day to day basis.
• Created custom objects, formulas, validation rules, custom workflows and approval processes. Setup relationships between objects.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Also created various profiles and configured the permissions based on the organizational hierarchy.
• Created record types, page layouts, configured page layouts ad assigned pages layouts to different record types.
• Configured the Dashboard to dump report data on a regular basis for contract analysis, project management and lead generation. Weekly analytic snapshot for executives.
• Managed ongoing support requests and administrative needs of users
• Prepared documentation regarding existing integration of salesforce with other systems in the company.
• Used Force.com IDE to migrate code to the deployment instance.
• Wrote Apex classes, triggers and Visual Force Pages for custom development.

Confidential, San Diego, CA

Salesforce Developer/ Salesforce Analyst

Responsibilities:

• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts and Cases.
• Designed, developed and tested 30+ workflows and approval processes.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked on various reports like Summary and Matrix reports to produce grand totals, sub totals etc. Added custom summary formulas to Summary Reports.
• Created Email to Cases, Automated-Responses, Assignment Rules and Email Alerts for Case Management.
• Integrated applications using web services by consuming the WSDL files for extracting the data from the external systems.
• Developed visual Force pages with JavaScript and Apex classes.
• Designed and deployed report types, custom reports; maintained and organized standard sets of reports for different user groups.
• Configured Data Loader for mass uploading data into production during data integration and sandbox environments for testing.

Confidential, Philadelphia

Salesforce Administrator

Responsibilities:

• Involved in SalesForce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Used Sales Force Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management.
• Implemented “Email to Case” for automatic case creation for business groups of Confidential .
• Created automated-responses, assignment rules, email alerts and templates for Case Management.
• Created workflow rules and approval requests.
• Created summary reports, matrix reports, pie chart and dashboards to assist managers to better utilize SalesForce as a sales tool.

Confidential

Consultant

Responsibilities:

• Worked on End-to-End SAP HCM implementations for Clients.
• Worked on configuration on the front end for implementing the requirements.
• Participated in testing and deployment activities and coordinating with the onsite team for all issues.
• Used HPQC for testing and coordinating with the team for issue identification, logging and resolutions
• Involved in the entire software development cycle spanning requirements analysis, design, development, building, testing, and deployment.

Confidential

Software Developer

Responsibilities:

• Extensively used Reporting tools such as SQR, Crystal Reports in the creation and generation of organizational decision making reports
• Wrote SQRs involving SQL and Oracle 9i by analyzing the functional specifications.
• Involved in developing and performing Customizations, Upgrades and Patches for clients
• Tested and performed QA of the software deliverables
• Received appreciations from clients for the timely and responsive delivery of deliverables.