SUMMARY

• Having 8+ years of overall professional Software Development Experience with strong Object - Oriented Analysis, designing and programming technical skills. More than 6+ years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as a Developer and Administrator.
• Possess good understanding of trained integration technologies, have been involved in IBM WebSphere Cast Iron implementation projects mainly with salesforce as a cloud end point.
• Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud, Call center, Chatter & AppExchange applications.
• Experience in Salesforce.com Development using Force.com, Visualforce and Apex.
• Capable in developing client specific solutions using Apex Classes, Apex Triggers, Controllers and Controller Extension, Components and Test Methods.
• Prepared unit test cases using apex test classes and to fulfill the 75% of test cases for the development in Salesforce.
• Have explored Lightning Experience to check the impact of enabling Salesforce Lightning Experience in existing implemented Salesforce system.
• Proficient in creating custom objects, Role based page layouts, Workflow Rules and Approvals, Validation Rules, Custom Reports and data extraction to various formats.
• Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud, Call center, Chatter & AppExchange applications.
• Worked on Salesforce Customization, Security Controls, creating Profiles, Roles, Users, Record Types, Page Layouts and Email Templates etc.
• Performed validation rules, work flows, e-mail services and approval process using customization and Apex.
• Experience in setting update data visibilities by configuring OWD, Criteria/Owner based Sharing rules and writing Apex managed sharing rules.
• Experience in building Salesforce1 applications for mobile devices using Salesforce Lightning Design System.
• Created Lightning Components, added CSS and Design Parameters which improves performance.
• Accomplished case management automation (on case object) to track and solve customer’s issues. Implemented Email-to-Case entry and Manual case entry for entering customer’s cases in Cases Tab.
• Experience Working with Apttus CPQ to oversee design, estimating, citing, rebates, motivating force and recommendations on any gadgets.
• Provided customers with best practice solutions as related to Salesforce CRM.
• Good exposure to RDBMS, SQL and PL/SQL, writing SQL scripts for efficient report generation.
• Great involvement in creating Lightning Apps, Components, Controllers and Events.
• Worked extensively on Cross browser compatibility checks for all developments and involved in fixing software defects, track bugs, close open defects and validate functionality.
• Installed Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs
• Experience with developing a complete Case Management System usingLightningComponents, Controllers, Helper Methods, and Style Sheets
• Experience in Integrating Salesforce with External services using both SOAP, REST Web Services.
• Experience in creating Lightning Components using aura framework, creating Visualforce Pages.
• In-depth knowledge in Developing Apex code within Governor Limits.
• Knowledge of configuration and maintenance of security settings such as role hierarchies, profiles and permissions, setting login hour and IP ranges in compliance with organizational needs.
• Experience in Data Loading using Import Data Wizard and Apex Data Loader.
• Proficient in Data migration and Integration using tools like Informatica on Demand, Data Loader, MuleSoft and Froce.com migration tools.
• Highly focused on analytics to measure KPI’s and created reports and dashboards for business users.
• Written SOQL and SOSL queries in Apex.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Repot Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Worked on Agile Methodology.
• Created Users and granted permissions in Service cloud as per the requirement.
• Provided customers with best practice solutions as related to Salesforce CRM.
• Designed and implemented Custom Partner Communities for several clients in order to access their various features based on their requirements.
• Experience using JIRA for issue tracking.
• Good experience in working on Eclipse IDE for writing business logics in Apex programming language.
• Strong experience in deploying Salesforce components across various sandbox and production instance using Change sets, Force.com Migration tool (Ant based scripts) and Workbench.
• Experience in implementing security and sharing rules at object, field and record level for different users at different levels of organization.
• Always willing to learn new skills to improve efficiency and increase knowledge base.
• Good working experience with Java Object Oriented Programming technologies and HTML, CSS, JavaScript.

TECHNICAL SKILLS

CRM Applications: Salesforce.com, Sales cloud, Service Cloud, Chatter, Communities, service console

Salesforce Skills: Force.com platform, Apex Lanugage, Apex classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce (Pages, Components and Controllers), Standard objects, Apex Data Loader, REST, Workflow & Approvals, App Exchange, Web Services, Reports, Dashboards, custom objects, Force.com, Lightning pages(pages, component & controllers)validation rules, Sandbox development and testing.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.co Explorer, Force.com Data Loader, Force.com, Force.com IDE(Eclipse)

Programming Language: Apex, SQL, Java Script, JQUERY, CSS, XML, XSL, XSD, MVC, J2EE, CVS, ANT.

Web Services: REST and SOAP API

Deployment Tools: Change sets, Force.com IDE, Force.com Migration Tool (ANT), Work Bench, Jenkins, Copado

Tools: IBM Websphere CastIron, Web Management Console Application,Workbench ETL, Jitterbit, JIRA, ANT

PROFESSIONAL EXPERIENCE

Confidential, NC

Salesforce Developer

Responsibilities:

• Performed the role of Salesforce Developer in the Organization.
• Developed and deployed Salesforce.com in Service Cloud Platform
• Worked on salesforce standard and Custom objects objects
• Created Custom objects, formula fields and design validation rules page layouts, workflow rules.
• Involved in migrating data into Salesforce application using Apex Data Loader through CSV files. Installed and Configured Apex Data Loader.
• Responsible for writing SOQL and SOSL queries.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the record and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Developed Web Service Callouts from Salesforce to External Applications using REST API.
• Writing test classes and checking the code by having different profiles in these classes and making sure we are covering more than 75% lines of the apex classes before pushing them into the production
• Experience using Rally for issue tracking.
• Worked on FSL(field service lightning).
• Created Users, Roles and Profiles and given them Security controls and shared settings.
• Developed Apex classes and Triggers.
• Used Copado as deployment tool to migrate data to higher environments.

Environment: Service cloud, Apex Classes, Apex Trigger, Service Calls, Connected App, Users, Roles, Profiles, Process Builder, Copado.

Confidential, McLean, VA

Salesforce Developer/ Admin

Responsibilities:

• Performed the role of Salesforce Developer in the Organization.
• Developed and deployed Salesforce.com in Sales Cloud Platform
• Interacted with Various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Worked on salesforce standard objects
• Created Custom objects, formula fields and design validation rules page layouts, workflow rules.
• Involved in migrating data into Salesforce application using Apex Data Loader through CSV files. Installed and Configured Apex Data Loader.
• Responsible for writing SOQL and SOSL queries.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the record and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Developed Web Service Callouts from Salesforce to External Applications using REST API.
• Created Aura based Components, Attributes, Controllers which can be compatible to access through Lightning App builder.
• Writing test classes and checking the code by having different profiles in these classes and making sure we are covering more than 75% lines of the apex classes before pushing them into the production
• Experience using JIRA for issue tracking.
• Created Users, Roles and Profiles and given them Security controls and shared settings.
• Worked on Connected app to establish a connection for the third party system.
• Worked on Platform events, Flows, Process builders to transfer the data to the third part system.
• Developed Apex classes and Triggers.
• Used changeset or github to migrate data to higher environments.

Environment: Sales cloud, Apex Classes, Apex Trigger, Service Calls, Platform events, Connected App, Users, Roles, Profiles, Process Builder, Changeset, Aura components.

Confidential, St.Louis, MO

Salesforce Developer/Admin

Responsibilities:

• Worked with the Functional Analysts and business partners to understand and manage requirements through analysis, design, build, testing and then release to production.
• Experience with Service Cloud including Service Console, Case Feed, Knowledge Base and Entitlements.
• Experience in integratingSalesforcewith external applications using Rest and Soap APIs.
• Created Lightning Components, Tabs and added HTML, CSS and Design Parameters which improves performance.
• Specific responsibilities include the creation, deployment and management of Custom Apps, Custom Objects, User Profiles, Sharing rules, Custom Reports and Dashboards, System and data management and maintenance and Ongoing recommendations for process improvements.
• Created Lightning Component Tabs and Visualforce Tabs using Lightning Components.
• Experience in Data Loader for Data Management in Force.com platform.
• Build the Visualforce pages and standard object detail pages to Screen pop for the Third-party CTI agents to effectively handle the care or support calls.
• Developed APEX Classes, Visualforce pages and APEX Triggers to develop the custom functionality as per the requirements.
• Involved with the functional teams that address strategic business issues involving CRM.
• Developed and maintained the functional areas of Data management, Sales forecasting, Contacts, Leads, Campaigns, Opportunities, Quotes, Price book, Dashboards and Reports.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com Platform, Apex Classes, Apex Triggers, Visualforce pages, Data Loader, Quotes, Price book, Lightning components, Users, Profiles, Sharing rules, Reports and Dashboards, HTML, CSS, Rest API, Soap API.

Confidential, Jacksonville, FL

Salesforce Developer/Admin

Responsibilities:

• Performed the roles of Salesforce.com lightning Admin and Salesforce.com Developer in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Provided trainings and access for the 20k+ users around the globe as a POC for the users onboarding.
• Developed and deployed Salesforce.com in service Cloud Platform.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and worked on documentation.
• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com and other Platform based technologies like Visual force, Force.com API, and Web Services.
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on the field service applications and provided support to the DELL SERVICE users in dispatch process.
• Developed Apex Classes, Apex Triggers, Apex Controllers to develop custom business logic
• Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms and processing the data in SDFC with the extensive usage of Web services API.
• Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Extensively involved in data migration from three legacy systems to Salesforce
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Designed various HTML Email templates for Auto-Response to customers
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Built a call center application for service agents using Salesforce Console
• Responsible for migrating existing data (Lightning Components, Accounts, Contacts, Events and Tasks) from legacy systems to Salesforce.com Dev, DIT, SIT and Production SANDBOX using Ant, Git Rabbit, Changeset and Data loader.

Environment: Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sales Cloud, Email Services, Security Controls, SOAP, REST, Sandbox data loading, ANT tool, Agile, Rally .

Confidential, Austin, TX

Salesforce Developer

Responsibilities:

• Responsible for requirement gathering from business users and prepare technical requirement specification document, Implemented Agile Methodologies in developing SDLC.
• Translated the business requirements into working solutions using a combination of Salesforce configuration and custom development approaches.
• Performed the automated Integration between on premise FTP Application and Salesforce cloud CRM with the help of IBM Cast Iron.
• Performed certain transformation to create Account, Sales order, Delivery, Invoice, Contract in the Salesforce.
• Was involved in end to end task to gather requirement, design, develop, deploy, testing, defect fixing of the Cast Iron Project.
• Exposure on WMC for deploying the project and maintaining status, health and other options.
• Exposure on other Cast Iron connectors and activities like Apply XSLT, Read Xml file, if else, log Database, HTTP, Web service.
• Proficiency in SFDC Administrative tasks including creating objects, fields, setting field level security, Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.
• Analyzed complex business requirements and developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controllers to provide functionality to the visual pages.
• Worked on Salesforce Lightning Components for building Customized Components replacing the existing ones and also embed Lightning Components in Visualforce Page by using new Lightning out feature by event driven programming.
• EnabledAura Framework, by addingAura AttributesandAura Handlers for Eventsto focus on Logic and Interactions in Lightning Applications.
• Experience Lightning Components and Extensions that allow you to build reusable Components, Customize the Salesforce1 Mobile App, and build standalone apps.
• Performed Migration using Change set and Dream factory.
• Proficient in Handling DML events with use of Apex triggers.
• Well versed with various utilities like workbench and Apex data loader.
• Worked on web services.
• Created Skills, Buttons and Agent Configurations for Live Agent and wrote deployment code for support pages to meet business requirements.
• Involved in eSignature integrations with eSignLive for customer portal users.
• Involved in CPQ (Configure, Price & Quote) tools like Apttus, Silverbrick to design and mapped to salesforce custom objects and involved in Apttus Advanced Workflow Approvals.
• Implementation of Batch Classes, Scheduled Classes as a part of business requirement.
• Worked on various Salesforce Admin tasks like setting up Permission sets, Profiles, Email Templates, and Validation Rules, Workflows, Processes, Page Layout & Assignment etc.
• Configured complex workflows rules and approval processes using standard out of the box and custom apex classes to enhance business logic whenever necessary.
• Created Visualforce Pages using Standard Controllers, Custom Controllers, Controller Extensions & Webservice API.
• Experience with lightning components and lightning bundle and customizing components according to the requirement. Good command on JavaScript to write Apex Controllers in Lightning.
• Have good hands on integration using the REST API.
• Experienced in designing UI using Visualforce Pages. Wrote test scripts for various scenarios.
• Performed ETL using Informatica tool with various sources from SQL Server and flat files.
• Involved in defect resolution as part of QA testing, UAT testing and involved in resolving production issues and did post implementation support.
• Deployed metadata between different sandboxes using ANT and Change Sets.
• Worked on Admin tasks related to page layouts, Fields, Dashboards and custom objects in Service Cloud.
• Developed and executed marketing campaigns using Marketing cloud.
• Self motivated and quick learner of new concepts and technologies.

Environment: Apex, DML, Rest API, Approvals, Workflows & Approvals, Workbench, Live Agent/Service Console, Data loader, Reports, Dashboards, Page layouts, Roles, Lightning, Service Cloud, Marketing cloud, Force.com Platform, IBM Cast Iron.

Confidential

Java Developer

Responsibilities:

• Involved in writing client-side validations using Java Scripts, CSS.
• Involved in designing test plans, test cases and overall Unit testing of the system.
• Coded Java Script for page functionality and Light Box Plugins using JQUERY.
• Internet Programming with HTML, DHTML, Java Script, XML, XSL, XSD, CSS and WSDL.
• Used Ajax to do asynchronous changes to the page.
• Worked on SOAP based Web Services and tested Web Services using SOAP UI.
• Involved with Struts front-end utilizing the struts tiles framework and Struts validation Framework to implement GUI interface.
• Involved in writing J-unit test scripts to check the functionality of the middle tier and aid in debugging phases.
• Written SQL queries and used DB2 stored procedure.
• Struts MVC Framework for developing J2EE based web applications.
• Responsible for developing the registration modules of the wholesale application.

Environment: Ajax, Html, DHTML, XML, XSL, XSD, WSDL, SQL, DB2, JQUERY MVC Framework, J2EE, Java Script, CVS.