SUMMARY

• Salesfore Developer with 10 + years of experience in Salesforce.com (Sales & Service Cloud), Lightning and force.com as Sales Cloud,Strong customer interfacing skills - consulting/ advisory capability to understand the customer business paradigm and provide value added solutions with strong skills in SOSL and SOQL, SalesForce Security,Extensive experience in Apex Programming, VF pages, Triggers, Workflows, Page Layouts, Roles, Profiles, Reports & Dashboards,Skilled in Apex Programming, Salesforce.com Development, REST API, and Visualforce Pages.
• Experienced in Development, Configuration, Implementation, and Support of Salesforce CRM, and Salesforce Applications based on Apex Language and leveraging Force.com Platform, world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Experience in the Salesforce.com CRM space that includes Administration, Configuration, Implementation, Development and Support experience.
• Familiar with Agile software development methodology and Scrum software development process.
• Experience in SFDC Development in implementing OOTB Capabilities, Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Experience in Sales force Customization, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, sComponent, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows.
• Experience on Sales Cloud, Service Cloud, Custom Cloud and Extensive experience using Salesforce.com's Administration, Territory management, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Actions and Approval Workflow Data Validation.
• Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ.
• Experience in Sales forceLightning schema builder, process builder, app builder, components and Lighting connect.
• Experience in Force.com sites development using Visualforce, jQuery, custom labels, and CSS.
• Good Experience onSalesforceLightning. Experience in third party integration with ERP (Marketing Cloud, Service Cloud).
• Experienced working with various App exchange products or CPQ products like Salesforce CPQ (formerly Steel Brick CPQ),IBMsterlingCPQ,APPTUS
• Basic knowledge of Adobe Flash, Service Marketing Cloud and Sales Cloud and Chatter.
• Force.com Platform (Apex, VisualForce, SOQL, Unit Testing).
• Extensive Experience working in implementation of Case Management in Service Cloud Console.
• Hands on experience in Sales force Lightning Design System (SLDS).
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Well versed in cloud computing and on- premise infrastructure integration for Salesforce.com using Force.com platform, Batch Apex, Web Services with third party applications.
• Experience in Integrating Appexchange Applications with Salesforce,Informatica on Demand, Mass EMail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments.
• Maintained the functional areas of Data management, Sales forecasting, Contacts, Leads, Campaigns, Dashboards and Reports.
• Good knowledge on Set up field service features according to client unique business needs. This includes installing the Field Service Lightning managed package and Field Service Lightning mobile app.
• Worked on Sales force support, Security, Network and Infrastructure teams to resolve critical issues.
• Hands-on experience in SFDC administrative tasks like creating Profiles, permission sets, Roles, OWD, Sharing rules, Users, Page Layouts, Workflows, Approvals, Reports and Dashboards.
• Experienced in implementing record level security using Roles, Sharing Settings (Organization Wide defaults and Sharing Rules for different users at different levels of organization at object, field, and record level.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com.
• Migrated data from various systems into Salesforce CRM using Data ETL tools such as Informatica on Demand, Cast Iron, and Data Loader.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, J-query, Tool tip &
• Auto Complete widget, SOAP, REST, BULK, Chatter, Streaming, METADATA API
• Implemented Salesforce CPQ solutions using Apttus CPQ & Contract Life-Cycle Management
• (CLM) for customers from different industries

TECHNICAL SKILLS

SALESFORCE.COM: Apex, Visual-force, SOQL, Lightning SOSL, Apex Triggers, Apex Controllers, Bulk triggers, Salesforce.com, Workflows and Approvals, AppExchange, Email Templates, Docu-Sign, Wave Analytics, Formulas, Validation Rules, Eclipse, Apex Data Loader, SVN, Jenkins, Force.com IDE, Web Services

WEB TECHNOLOGIES: JavaScript, PHP, Angular JS, XML, HTML, XHTML, XSL, Bootstrap, CSS, AJAX, ASP.

FORCE.COM TOOLS: Apex Data Loader, ETL,DataExtraction, Force.comApexExplorer, Apttus, Force.comMigration Toll and Eclipse IDE PLUG-IN, FORCE.COMExplorer, GIT, Jenkins.

CUSTOM INTEGRATION AND MANAGEMENT TOOLS: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Contact Management, Email Services, Security Controls, AppExchange Package & Custom Application and Sandbox Data Loading, MS Visio, HP ALM, QC, JIRA, GIT, Salesforce DX, Flosum

OPERATING SYSTEMS: Windows Family, MS-DOS, Unix, Solaris

RELATIONAL DB: SQL, SOQL, SOSL.

Web Technologies: XML, HTML, CSS, JavaScript, jQuery, GIT, SVN, Jenkins, and SOAP/REST

PROFESSIONAL EXPERIENCE

Confidential, Baltimore, MD

Sr. CRM/Salesforce Developer

Responsibilities:

• Created Workflow/Approval Rules, Page Layouts, Tasks, Email Alerts, Field Updates and automated Outbound Messages.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business needs.
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Worked on Release Management, migrating code from development, UATto Production.
• Involved in Client Interaction, Task Tracking and Delivery Management.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.
• Developed tools to replace ANT migration tool using SOAP API, Metadata API in Ruby language to automate build and deploy process.
• Developed and deployed Lightning Web Components in VSCode using Salesforce DX.
• Implemented new feature enhancements by redesigning the application from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages on sales cloud console view.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Migrated data from external sources and performed Insert, Delete, Upsert Export operations on millions of records.Designed and developed Service cloud and Integration.
• Integrated Siebel with Salesforce Sales Cloud conducted bidirectional data synchronization between Siebel system and Salesforce Sales Cloud for accounts, contacts, and opportunities.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ
• Working with SFDC support to resolve issues with Subscription Billing and related applications. Maintain smooth operation and performance of the platform
• Collaborating with relevant business stakeholders to execute the roadmap product configuration design and development.
• Developed custom UI suing CSS, HTML, Visualforce components and used JQuery, JavaScript for front-end validation
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action
• Designed and developed SFA based Application on Force.com platform in Salesforce.com environment with Apex programming language as backend and Visualforce Pages as user interface.
• Implemented Pick Lists, Dependent Picklists, Lookups, Master Detail Relationships, Validation and Formula Fields to the custom objects.
• Page Layouts, Search Layouts to Organize Fields, Custom Links, Related Lists and other components on a Record Detail.
• Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
• Created Templates, Approval Processes, ApprovalPageLayouts and defined Approval Actions on them to automate the processes. Created Workflow Rules and defined Related Tasks, Email Alerts and Field Updates.
• Implemented Sales force Lightning Components for a small set of users for customizing reports and dashboards.
• Worked on Lightning components by using the Aura framework.
• Worked withSOQL, SOSLqueries withGovernor Limitsto store and download the data from Salesforce.com platform database. Configured Chatter for the Users in the Organization for collaboration.
• Implemented Data Loader through the Command Line Interface to extract the data from the database.
• Supported the Data Migration activities for migration the data from various business sources with the support of Salesforce.com. Migrated data from ACT CRM to Sales forceCRM using Informatica on Demand.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Environment: Salesforce.com Lightning,Steelbrick, Visualforce (Pages,Component, and Controllers),Force.com, Security Controls, Escalation rules, Assignment rules, Sandbox data loading, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflows, Rules, Data loader, Apex Schema Builders, Tabs, Excel.

Confidential, McLean, MD

Salesforce Developer

Responsibilities:

• Implemented and created users with permissions, about 2000 users nationwide on the CRM platform.
• Created user groups and configured workflows and assignment rules to enable proper routing of leads to the marketing team members.
• Created Customized dashboards for the individual departments and case team members to keep track of the cases assigned to them and to share insight across the company.
• Upgradedsome Apps fromSalesforce Classic to Lightning Experienceto develop rich user interface and better interaction of pages.
• Delivered continuous support in the areas of Salesforce Configuration, Administration, and Customization, Reporting, Data Migration, Solution Design and Project Coordination.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Maintained and supported various Functional Areas like Forecasts, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes and Activities.
• CreatedAntScriptsfor performing migration fromthe Sandboxenvironments tothe ProductionEnvironment working across various SFDC implementations covering Sales Cloud, Service Cloud, Marketing Cloud, Communities and Force.com Sites.
• Built Lightning components using Controllers, Handlers and using these components in Visualforce pages and integration using Lightning Out.
• Worked on lighting web components (LWC).
• Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.
• Implemented Chatter, and developed visual force page for the mobile application.
• Created Visual force pages to provide customer status to different geographical location filters.
• Develop triggers to meet the complex business rules on custom objects by following Apex Best Practices.
• Created various Reports summary reports, tabular reports, matrix reports and Report Folders to assist Service managers to better utilize Salesforce and configured various Reports and for different user profiles based on the need in the organization.
• Built custom License management app for the services team that tracks software license purchases and makes it easy for customers to log in to the portal and download new licenses.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Worked on Apttus CPQ configuration and integration and responsible creating TDDS, finalizing design & implementation on salesforce security model of access control and data visibility using uses roles, profiles, permissions, public groups, queues, OWD, sharing rules et
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL an SOQL queries, Locking statements, Transactional control and Exception statements to invoke Apex triggers.

Environment: Salesforce.com, Visual-force Pages, Component, Lightning Web Components, Controllers, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflow Rules, Data loader, SOQL, SOSL, Apex Schema Builders, and Custom Tab, Marketing Cloud.

Confidential, New York, NY

Salesforce Developer

Responsibilities:

• Worked on various standard objects like accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards.
• Managed users, Public Groups, Profiles, and Roles within the Salesforce CRM designating access to the applicable user within the user hierarchy.
• Performed the activities like insert, update and delete and export using apex data loader.
• Developing custom code for processes of new marketing, servicing campaign process for kitchen and appliances products category
• Customize applications, including page layouts, fields, tabs, and business processes in Salesforce Lightning.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Generated different Reports like standard, summary and matrix for quarterly and half yearly sales.
• Created and Customized the Dashboards to monitor lead activities based on sales geography.
• Successfully migrated code to deployment after testing the code in sandbox.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Force.com developer toolkit including Apex Classes, ApexTriggers&VisualforcePages to develop custom Business Logic. Implemented Salesforce.com platform and Force.comIDEPlug-in using Eclipse.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Environment: Saleforce.com platform, Apex Data Loader, Visual Force Pages, Data Loader, Workflow & Approvals, Reports etc.

Confidential, PA

Salesforce Developer

Responsibilities:

• Created Workflow/Approval Rules, Page Layouts, Tasks, Email Alerts, Field Updates and automated Outbound Messages.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business needs.
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Worked on Release Management, migrating code from development, UATto Production.
• Involved in Client Interaction, Task Tracking and Delivery Management.
• Worked onSalesforceLightningComponentsfor building Custom Components which replaced the existing ones.
• Created Many-to-Many relationships and Junction objects to implement Roll-up Summary fields for aggregating data from child records into the parent.
• Implemented Classes, Interfaces, Keywords and Annotations.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Implemented Sales Cloud console for sales.
• Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems.
• Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.
• Created Custom Email Templates as part of sending Alerts to users based on the business requirement.

Confidential

CRM Developer

Responsibilities:

• Worked with email Marketing through Salesforce Marketing cloud which includes creating emails, Audience segmentation, testing, deployment, delivery, and reporting of metrics.
• Managed the subscriber data, import, and segmentation using a combination of Salesforce Marketing Cloud tools and database queries.
• Worked with Engineering partners to enable new integrations and to drive open issues to closure.
• Developed dynamic content by utilizing AMPScript and\or SSJS.
• Proactively used the data from Marketing Cloud extracts (sends, delivers, opens, clicks, unsubs, SMS activity) organized by key rollup attributes such as journey and LBGUPS category.
• Used the Journey builder in running multiple campaigns along with Automation Studio and Contact Builder.
• Proficient in Coordination of day-to-day email operations, building and segmenting audiences, and creating automated campaigns.
• Scheduled the deployments in the Salesforce Marketing Cloud application and providing completion communications to the client.
• Monitored the campaign post-deployment to validate completion.
• Developed robust campaign documentation, including customer-specific work instructions.
• Prepared customer assets for hand-off to other team members.
• Used REST API for the functionality of Journey builder, mobile push.
• Designing and coding responsive email templates using Adobe Creative Suite, HTML, and CSS3.
• Worked with ExactTarget’sAmpScriptto automate email sending processes. knowledge on DataRaptor tool, Remote Actions, REST APIs to extract and Load Data from Salesforce

Environment: Salesforce.com Platform, Lightning Experience, Lightning Components, Standard and Custom objects, Validation rules, Workflow and Approvals, Record types, Reports, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, HTML, JavaScript,