SUMMARY

• Over 8+ years of IT experience in the Salesforce.com CRM Platform both as Administrator and Developer
• Good knowledge on Apex development in creating custom Objects, custom Tabs, Triggers, Apex Classes, Force.com API, Standard Controllers, Custom Controllers and Controller Extensions
• Developed Visualforce pages, Visualflow and Custom Objects using Apex Programming on Force.com Platform.
• Knowledge on the Field Service Lightning mobile app how it works and aids on - site job management to a mobile workforce.
• Experience on Talend ETL Enterprise Edition for Big data & Data integration v5.5/6
• Developed enterprise Einstein Analytics(Wave Analytics ) strategy, with focus on business engagement, data governance, data architecture and advanced visualization / analytics capabilities developed Salesforce Einstein Analytics applications for executive leadership to bring insights into Opportunities, sales, team, products etc.
• Good experience in designing Front-end using Dynamic Visual force pages, Components, HTML5, CSS 3, JavaScript, JQuery, Bootstrap, Media Queries
• Experienced working with various App exchange products or CPQ products like Salesforce CPQ (formerly Steel Brick CPQ), IBM sterling CPQ, APPTUS.
• 4 years of experience in in Apttus CPQ & CLM.
• Working with Client to implement - Salesforce DX.
• Experience in Force.com AppExchange packages and Salesforce Metadata API.
• Experience with Lightning, Remedyforce, Flosum and Apttus CLM, CPQ,
• Hands on Experience on Field Service Lightning (FSL) and Salesforce Communities.
• Experience with Marketo, Salesforce, CPQ (Apttus), SFDC Communities, Demand Tool, Discover Org.
• Proficient with Sales Cloud, Service Cloud, web service, Rest -API, Soap-API, Force.com App-exchange packages and
• Strong Database (RDBMS) development experience in writing queries, functions, stored procedures, triggers, and views in Oracle, SQL, PL/SQL and MS Access.
• Experience with Adobe Flash, Service Cloud, Sales Cloud, Lightning and Chatter.
• Experience in Sales Cloud and Marketing Cloud Applications, Automation of Lead and campaign Management.
• Used Talend components such as tmap, tFileExist, tFileCompare, tELTAggregate, tOracleInput, tOracleOutput etc.
• Developed Talend jobs to load the data into Hadoop and Hive and used most of the Talend BigData components like tHdfsInput, tHdfsOutput, tHiveLoad, tSqoopImport etc.
• Sales Cloud and Service Cloud (Field Service Lightning) implementations, Marketing Cloud exposure, Classic and Lightning Experience, Apex, Apex Triggers, extensive Scheduled Batch, VisualForce pages controllers and components, One - Page Apps with Angular JS / JQuery, Data Modelling, Custom Objects and Fields, Lightning Apps, Lightning Components with Aura, Reports, Dashboards, Quick Actions, Validation Rules, Process Builder, Work Flows, Platform Events, Canvas Apps, App Exchange app installations and support (Vlocity Omniscript and Dataraptor, Flosum, etc), security frameworks and field encryption, Territory Management integration, Contact Center implementations with Email-to-Case, CTI, and Canvas Apps for legacy system integrations into Lightning Apps, Salesforce Workbench and Dataloader Utilities, custom data integration frameworks with REST Web Services, custom sandbox refresh frameworks, custom object consolidation frameworks, custom monitoring frameworks, Trigger/Automation frameworks

TECHNICAL SKILLS

Salesforce technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S Controls, Salesforce DX, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Talend ETL.

Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform.

SDLC: Rational Unified Process (RUP), UML, use cases and use case diagrams, class/ state diagrams, Entity Relationship Diagrams, Agile methodology / Scrum, Waterfall methodology, V model

Languages: C, C++, Java, Apex

Web Technologies: HTML, XML, CSS, JavaScript, JSP, WSDL.

Operating Systems: Windows 2000, XP and Vista, Mac, UNIX and LINUX.

Documentation Tools: MS Office, MS Visio Pro

Database: Oracle, SQL Database.

IDE: Eclipse, Visual Studio.

PROFESSIONAL EXPERIENCE

Salesforce Developer

Confidential, Alameda, California

Responsibilities:

• Created various Custom Objects and Custom Fields
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Cases, Activities, Dashboards and Reports.
• Implemented security settings, object level security, field level and record level security
• Extensively used Tab permissions, Record Type and Page Layout permissions
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Customized Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
• Developed Case Assignment Rules, Escalation Rule, Auto Response Rules, Email to Case, Web to Case
• Created Workflow Rules, Workflow actions and time dependent actions
• Configured Validation Rules based on business requirement
• Implemented pick lists, dependent pick lists, lookup, and master detail relationships
• Managed all new user set-ups and deactivation, including following approval process and transferring ownership of account/contact/opportunities for deactivated users.
• Experience working with CRMFusion Demand Tools to deduplicate existing data and People Import to find & merge duplicate Leads/Accounts/Contacts during insert.
• Created various Reports and Dashboards based on company's requirement
• Configured and integrated Salesforce for Outlook
• Arranged weekly webinars and trained end users to use SFDC application
• Trained end users whenever a new update of Salesforce is made
• Documented Salesforce fundamentals for easy understanding and navigation for business users
• Performed mass data imports using Apex Data Loader and Informatica Tool
• Developing, implementing, and testing on the Sandbox environment
• Managed Account Team Members
• Wrote Apex Triggers to meet business requirements

Environment: Salesforce, Apex Data Loader, Informatica Tool, Internet Explorer, Google Chrome, Microsoft Excel, Salesforce App Exchange.

Salesforce Developer

Confidential, New York City, NY

Responsibilities:

• Engaged with the sales team and business analysts to gather business and user requirements.
• Data troubleshooting between Marketo & SFDC instances.
• Performed metadata validation, reconciliation and appropriate error handling in ETL processes.
• Experience in Field service lightning created worked orders and Work order line items.
• Created Field Service Lightning Set up for multi-level service territories that represent the regions where your agents and technician can work.
• Track the location and status of your product inventory, warehouses, service vehicles, and customer sites with Field Service Lightning.
• Worked on creation on Scratch Orgs with Salesforce DX.
• Implemented Flosum for the deployment of features from Sandboxes.
• Hands on experience with salesforce DX
• Implemented Salesforce Lightning Web Components for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.
• Created Lightning web components and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.
• Integrated custom HTML pages, AMP Script to capture Data directly into Salesforce using Marketing cloud Journey builders and mass email campaign blast.
• Worked on Salesforce CPQ (Steel brick) pricing using list, cost/markup, percent total, block, price rules, and calculator plugins, system and user discounts and filter rule.
• Integrated CPQ system with multiple CRMs like Salesforce and CRM On Demand
• Designed and implemented custom Vlocity Omniscript pages for customer information.
• Responsible for technical coordination including email QA in HTML, writing SQL query and AMP Script logic and leveraging assets to build and deploy email campaigns.
• Software Development Tools, Methodologies & Environments: Rapid Application Design (RAD), Toad for Oracle SQL, PL/SQL., Stored Procedures, Serena Dimensions, GitHub, Business Objects, Captiva, Documentum, Docusign, Rightfax, Exstream, Jenkins, Vlocity, Salesforce.
• Used HTML, CSS, AMP Script and other technologies to build customized solutions that support critical business functions.
• Design and Develop customer solutions in Vlocity, Visualforce, Apex, CSS, Javascript and other technologies.
• Supported Marketo integration with Salesforce.com by using the Marketo Lead Management and Marketo Sales Insights App Exchange packages.
• Was assigned to lead task force (executives, leaders, developers, business contacts) to work with Vlocity to troubleshoot DataRaptor performance issues preventing upscaling our data operations.
• Configure and Support of Box, DocuSign, LiveOps, InsideSales, Apttus, CPQ, Pardot, Marketo, RealZips, and ActionGrid Salesforce AppExchange applications.
• Installed and applied App Exchange applications like Marketo to enhance business requirements.

Environment: Saleforce.com platform, GitLab, Apex Language, Visualforce Pages, Data Loader, Marketo, AMPScript, HTML, Java Script, Workflow & Approvals, Reports, Visual code, Talend MDM, Flosum tool, Lightning design system(LDS), Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Sr. Salesforce Developer

Confidential, Aldie, VA

Responsibilities:

• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Used Salesforce DX for version control and deployment process, GitHub, Heroku Pipeline, Ant Migration and CI tools. DocuSign API, Branding logo and Template Migration.
• Involved in Integrating Big Machines-CPQ using SOAP API.
• Used ETL methodologies and best practices to create Talend ETL jobs.
• Developed solutions on the Force.com platform, strong understanding of Apttus Contract Lifecycle Management (CLM) and Apttus Configure Price Quote (CPQ).
• Designed ETL Jobs/Packages using Talend Integration Suite TIS.
• Reduced cost via implementation of Source control tools (TFS 2017, StarTeam) as well as CI/CD tools.
• Developed solutions on the Force.com platform, strong understanding of Apttus Contract Lifecycle Management (CLM) and Apttus Configure Price Quote (CPQ).
• Worked on deployment of Apex Classes, Controller Classes and Apex Triggers and automated CI/CD pipeline using Jenkins.
• Worked on Salesforce CPQ (Steel brick) pricing using list, cost/markup, percent total, block, price rules, and calculator plugins, system and user discounts and filter rule.
• Used Jest to write unit tests for the lightning web components.
• Implemented Data Loader to load data from Marketing Cloud to Service Cloud.
• Responsible for owning and delivering complex cloud based solutions using technologies such Salesforce, Heroku
• Ability to build apps on Heroku and experience using Heroku connect.
• Developed Lighting apps using Lighting Components and made them compatible with salesforce1 mobile app.
• Created Talend ETL job to receive attachment files from pop e-mail using tPop, tFileList, tFileInputMail and then loaded data from attachments into database and archieved the files.
• Performed data cleanup and/or Data migration to/from salesforce.com.
• User Preferences page and Marketo program design and implementation and Followed agile and waterfall SDLC methodologies for project execution.
• Created and customized value propositions and a summary of the key items to in order to maximize deployment value using Marketo.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions.
• Developed and executed marketing campaigns using Marketing Cloud's Email Studio.
• Deployed the project into Heroku using GIT version control system.
• Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers in industries.
• Worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules and contract templates.

Environment: Saleforce.com platform, GitLab, Visual code, Apex Language, Visualforce Pages, Data Loader, Marketo, HTML, Talend MDM, Java Script, Marketing Cloud Marketing Cloud Admin, Marketing Cloud Integration, Lightning design system(LDS), AMPScript, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in.

Sr. Salesforce Developer

Confidential, OH

Responsibilities:

• Interacted with Business users for requirements gathering, analysis and development.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles, and Page Layouts and Configured the permissions based on the organization hierarchy requirements.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements
• Installed the Call Center Applications and Allowed the end users to maintain a track history of customers complaints
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Implementation of Data Loader for loading the data.
• Performed data cleanup and/or Data migration to/from salesforce.com
• Merging of Salesforce instances
• Agile Development Methodology was followed for the implementation
• Developed business documents for Salesforce.com Custom objects.
• Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Integrated Salesforce with external Master data using SOAP and REST API
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Provided the training to Business users about the system.
• Expert in Salesforce Sales and Service cloud implementation.

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Service Cloud Console, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Soap, Rest, Eclipse IDE, WSDL, Windows.

Salesforce Developer

Confidential, Columbus, OH

Responsibilities:

• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization
• Responsible for setting up web services integrations
• Agile Development Methodology was followed for the implementation.
• Experience in Heroku / Heroku Connect.
• Implemented Inside sales telephonic plug-in application implementation
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Implemented Apex Data loader "Command Line Interface (CLI)" to automate the data loading process for the sand box refresh activity.
• Designed various WebPages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Responsible for owning and delivering complex cloud based solutions using technologies such Salesforce, Heroku
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Experience in configuring the application to be deployed on Heroku platform with support infrastructure on Amazon Web Services (AWS).
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com SObjects Used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Used Sandbox for testing and Eclipse and Deployment Chain Set for code deployment and worked with SVN
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic

Environment: Apex Language, Java Script, Visual Force, Eclipse IDE, SVN, Data Loader, HTML, JSON, S-Controls, Email Services.

Salesforce Administrator

Confidential

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Developer and Administrator in the organization.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements.
• Designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Designed various Webpages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Auto-Response Rules, Page layouts,Components, Visualforce Pages to suit to the needs of the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Environment: Salesforce.com platform, Force.com Sites, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, Marketo, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro.