SUMMARY

• A professional experience of 7+ years in IT industry with strong exposure & specializing in Dynamics 365 Customer Engagement APPS in Sales, Marketing, Field Service.
• Efficiently worked in the Software Development Life Cycle (SDLC) from gathering requirement, development, implementation, testing, support and Testing and Deployment of the solution in the Dynamics 365 CE (CRM).
• Experience in translating design mock - ups and prototypes into working application designs.
• Knowledge in Dynamics 365 Customer Voice, Portals and Microsoft flows.
• Ability to reach fast-pace and mound to time sensitive environments for delivering the requirements on time with minimal efforts.
• Experience with Agile methodologies and project management.
• Experience in using Typescript for development component such as PCF or to create web-resources.
• Azure time trigger functions and developed the C# logic based on requirement and run the application for every hour.
• Expert in doing data migrationandintegration mappings and System Integration Testing (SIT
• Expertise in Customization of creating tables, columns, views, business rules, business process flows, sitemap, reports, and dashboards.
• Expert in working with COTS implementation and experience in selecting the desired product with a good fit, negotiating terms and implement the Solution.
• Great exposer in working with C#, asp.net and JAVASCRIPT for front end and back-end activities.
• Experience in project planning and resource allocation and CRM Data Integration.
• Worked extensively with Iterative Agile Methodologies (SCRUM), Waterfall methodologies and Test-driven development (TDD).
• Worked on Spinnaker for deployment.
• An effective communicator with good interpersonal and problem-solving skills. Excellent analytical, logical, interpersonal and communication skills.
• Experience in functional testing, End to end testing, User Acceptance Testing (UAT) including Bug Reporting.

TECHNICAL SKILLS

Web: HTML5, CSS3, JSON, Java script, typescript Asp.net for UI & C# for backend coding.

Microsoft Technologies: Dynamics 365 CE CRM Sales, Marketing, Field ServiceDynamics 365 for Customer VoicePower Platform - Power Apps, Power Automate, Power BI

Operating Systems: Windows 7/8/10

Methodologies: COTS, Agile Scrum, Waterfall and Test -driven Development

Tools: AWS, Azure DevOps Data base SQL Server, MySQL

PROFESSIONAL EXPERIENCE

Confidential, NC

MS Dynamics 365 Consultant

Responsibilities:

• Played as functional consultant to gather requirements at onsite location.
• Reviewed client business processes, re-engineering the client's processes to improve efficiency.
• Customized the sales, service, marketing module according to the business process and the views, Forms along with Entities and dashboards.
• Customized sitemap for entity navigation for custom menus.
• Develop functional specifications, use cases, and design documents for use by system developers and test analysts.
• Created Azure time trigger functions and developed the C# logic based on requirement and run the application for every hour.
• Worked with extensively on power shell for deploying solutions.
• I have worked intensively on C# for the backend and asp.net for UI. For accessing servers and data bases and for presentation of data on the front end I used asp.net
• Gathering and mapping business requirements to functionalities.
• Track campaign performance and marketing activities with configurable dashboards.
• Configure end to end business process in the CRM application and Configure Security Roles, Fields, Business Rules, Workflows, tables.
• Used spinnaker for deployment of application to larger groups.
• Worked on power BI and Aws for predictions and data visualizations
• Experience in implementing the COTS for the small part of our usage in the project. Experience in finding desired product of the business.
• Leveraging the best practices and mapped with out-of-the-box feature.
• Involved in organization Database systems into CRM Platform.
• Worked on CRM security model. Created Security roles and uses and assign roles to the Users according to the access privileges.
• Documentations which include preparation of Functional Design Document (FDD), User Guide etc. the business users on using the application end to end.

Environment: Java script, Microsoft Dynamics 365 CE, Microsoft Flows, PCF, SharePoint Online, C#, Asp.net, COTS implementations, Azure Activities

Confidential, Alpharetta, GA

MS Dynamics 365 Consultant

Responsibilities:

• Working together with Microsoft Team as functional consultant for the Dynamics 365 CE implementation.
• Involved in all phases of the project and had a meeting with Business Users to understand the requirements and provided feasible solutions.
• Worked on JSON in the past for graphical representation of data and its data access.
• Designed the Dynamics 365 Forms, Business Process Flows, Fields etc.
• Customized System Entities and forms, Custom fields, custom views etc.
• Gathering and analyzing the requirements from the client.
• Created SSIS packages to migrate the data from DEV environment to QA and Production environments.
• Implementation of the sales, service, Order, and Invoice creation in CE.
• Organize cross-functional activities ensuring the program/project is completed on schedule.
• Perform data management tasks including import, export, and bulk detection.
• Provide project schedules and status reports and generating and validating the reports using Power BI queries.
• Worked extensively on script writing, Programming which helps for the automation.
• Responsible for solution management in environment.
• Performed functional testing, End to end testing, User Acceptance Testing (UAT) including Bug Reporting and analyzed the results to justify validation.
• Prepared end user material for User Sessions.

Environment: MS Dynamics CRM online 365, Microsoft Dynamics 365 CE and FO, Microsoft Flows, .net, JSON, SQL server, Typescript.

Confidential

Dynamics CRM Consultant

Responsibilities:

• Gather, Analyze, and implement the business requirements from client and advise feasible solutions to achieve business goals.
• Implemented an MS Dynamics CRM process using Marketing, Sales and Service entity modules using various components of Managed and Unmanaged solutions.
• Extensively worked with MS Dynamics CRM reports.
• Designed the Security Model for the production environment.
• Created Dashboards, Views, Reports and Charts.
• Customized various system entities and created custom forms, custom fields, custom views etc. the Business users to use theMarketing functionality from End to End and make them build their campaign automations.
• Worked o JavaScript for the web resource development.
• Created all the security roles and users accordingly in the system based on roles.
• Performed one to one requirement gathering session with Business users and prepared the Enhancements lists.
• Installed and configured MS Dynamics CRM system for development and testing, configured server instance, created organizations.
• Developed custom web pages to retrieve and update data in MS CRM.
• Customized various system entities and created custom forms, custom fields, custom views etc.
• Worked on the initial setup for the Production environment created Business Units, Roles and Users, imported accounts, and assigned ownership.
• Provided support for change requests by the end user.

Environment: MS Dynamics CRM, CRM server, Dashboards, Java script, JSON

Confidential

Developer

Responsibilities:

• Setting up and customizing IDEs for Java and C++.
• Creating web interfaces using JSPs and Servlets. n UI tools to develop html and JavaScript code.
• Developing Java based services to connect to back-end databases and also utility classes for custom library in Java.
• Write queries and stored procedures using DB tools.
• Involved in development, writing stored procedures, integrating with Scheduling and Time & Attendance modules, Unit Testing and Integrating testing of the application.
• Design of Application that includes user interface, Service architecture and Security implementation.
• Quality checking of the product and Code reviewing of peers.
• Building expertise on various levels of software testing activities and tools.
• Learning how to deploy applications in a Production environment, develop class and Sequence diagrams from business models implementation plans.

Environment: Java, C++, Eclipse, JSP, Struts, Servlets, EJBs, Tomcat, HTML, JavaScript, JDBC, Oracle, WebLogic, SQL, DB2