SUMMARY

• Over 10 + years of experience in Software Development in creating solutions for IT Applications using object - oriented concepts and Software Engineering Principles.
• Software QA/Test Analyst with 6+ years of experience in Manual Testing and Development serving various domains
• 4+ years of experience in to ServiceNow Development / Customization and Administration.
• Proficient in administration of ServiceNow applications, modules, email notifications, forms, reports, roles, groups, Access Controls, Workflow/Flow Designer, User Administration, Update sets, Service Catalogs, Record Producers.
• Proficient in Third Party integrations - REST API (Outbound and Inbound).
• Experience on Client script, Business Rules and the Script Include, based on customer requirements - developed various code.
• Hands on experience on ServiceNow UI Builder - Developed and Customized an application for the Executive Committee members in the Organization.
• Knowledge on discovery and CMDB in ServiceNow.
• Senior software QA tester with full Software development lifecycle (SDLC) and Software Testing Life cycle (STLC) experience. (Test Planning, Test Case Design, Test Environment Setup, Test Data Setup, Defect Management, Test Log, Test Result and Traceability Matrix) and coordination with Development Team Logging and Tracking Defects in all the phases with major responsibilities
• Thorough knowledge in Waterfall, Agile (Sprint/Scrum) Methodology by analyzing requirement specifications and responsible for developing Test Objective, strategies, Scope, Test procedures and Test Matrices.
• Skilled in Functional testing, GUI testing, Regression testing, System Testing, Data Driven Testing, Cross-browser testing.
• Proficient in designing, documenting and reviewing test documents like Test Scenarios, Test Cases, Test Data, Test Summary Reports and Defect Summary Reports.
• Experience in creating Requirement Traceability Matrix (RTM) to trace test cases to functional and technical requirements.
• Developed efficient and effective quantitative methods and guidelines in order to continuously improve quality processes and practices across multiple projects.
• Knowledge in working with open-source tools such as Selenium (Selenium IDE, Selenium Web Driver), TestNG, Maven, POM framework, TFS and Eclipse.
• Knowledge in Web API, HTML5, CSS, JavaScript, SOAP, REST Web Services.
• Executed automation scripts developed in java on different browsers/environments & reported defects/results.
• Experienced in Back-End testing to ensure data consistency on front-end by writing and executing SQL queries in multiple Databases, UI Server, and MySQL.
• Experience in Bug Tracking and Reporting using HP Quality Center
• Experienced in using Test Management tools such as JIRA bug reporting tools to track test progress, execution and deliverables.
• Experience of Publishing, E-Commerce domain. Dynamic and assertive team player with a strong inclination to improve and optimize process development and implementation.
• Excellent analytical skills with good communication and self-organizing skills, assertive and a committed team player.

TECHNICAL SKILLS

Languages: Selenium Web Driver, Java, SQL, C, .Net

ServiceNow Modules: Incident, Problem, Change, Service Portal, Service Catalog, Service Portal, Asset Management, Discovery, CMDB, Service Level Management, Performance Analytics, On call Scheduling, HR

ITSM: ServiceNow, HPSM.

Interoperable Technologies: REST API.

ServiceNow Versions: London, Madrid, New York, Orlando, Paris, Rome

Software Testing: Test Plan, Test Cases, Test Suite, Unit Test, Functional testing, Integration Testing, Component Test, Regression Test, Test NG, JIRA, ALM, Enterprise Tester

Database Client: SQL Developer

Web service Client: SOAP UI, Postman

Browser Debugging: Firebug 10.6, Fiddler, Browser Developer Tool

Technologies: RESTful Web Services

XML Technologies: XML1.0, XML Schema

Markup Languages: HTML, XML

IDE: Eclipse, Microsoft Visual Studio, TextPad4.2

Methodology: Agile, Waterfall SDLC

Other Tools: TOAD, GIT, FileZilla, WinSCP

RDBMS: MY SQL, SQL Server 6.5/7.0/2000

Operating System: Windows 10, Windows 2000, Windows XP, Windows 7, Windows 8, Unix, Linux

Hardware: Pentium based servers and work stations

PROFESSIONAL EXPERIENCE

Confidential

ServiceNow Developer

Responsibilities:

• Implemented Outbound Integration - REST API with external applications like Salesforce, Lucid chart, AWS Cloud etc. All types of authentication mechanisms are used.
• Used Scripted REST API as part of Inbound Integration to create Service Requests in to ServiceNow instance by means of cart api.
• Orchestration - Automated process of adding users Active Directory (AD) group using service requests using workflows.
• Integration Hub - Configured Microsoft AD spoke and used them in the flow designer to add user to the existing group on AD side.
• Automated creation of Groups and assigning them roles (ITIL) in the lower environment(s) when a new group is created in Production using workflows. This has been achieved using Service Catalog Request
• Involved in customizing the forms for the Incident and Change Management processes as part of the enhancement requests.
• Configured the forms using UI policies, Client Scripts and UI Views.
• Responsible for creating workflows and SLAs for Service Requests, Incident Management.
• Worked on Events and Event based Email notification processes for User Notifications.
• Worked on Email Scripts.
• Use of Glide AJAX and Asynchronous calls in script includes for standard practices.
• Worked on loading the historical data of an 3rd party tool in to ServiceNow using import sets and transform scripts.
• Developed reports from more than one table using Data Base views.
• Involved in migration between Service Now instances using Update Sets.
• Involved in Agile process, monthly Sprints, and daily Scrums to discuss the development of the application.

Confidential, New York, NY

ServiceNow QA Developer

Responsibilities:

• Responsible for building catalog items based on the user stories in Agile Module of ServiceNow.
• Responsible for documentation and writing test cases for ServiceNow Catalog items for Mobile and Desktop views.
• Working with ServiceNow Demand management to build forms for the portal.
• Part of building catalogs, categories for Service Catalog.
• Working with ServiceNow ITSM modules and building order guides for the organization.
• As part of ServiceNow, building reports, forms, and Catalog items for Epic.
• Notifications, email scripts as part of the email notifications sent out to the users.
• Worked on building record producer on the incident table for the end users.
• Workflow configuration and working with the flow designer for the approval process in ServiceNow.
• Worked with scoped applications in ServiceNow.
• Member of On-call support during Project go-live.
• Implemented Software Asset Management (SAM) module for the ServiceNow Platform.
• Worked on Procurement process and Inventory management.
• Worked on Transfer Order and return process in ServiceNow.
• Configuring workflow for Transfer Order and Transfer Order line for procurement. Part of building Models, Assets, Model Categories, and asset tracking in ServiceNow.
• Responsible for tracking and resolving priority tickets on a regular basis.
• Worked on HR Service Catalog and setting up of HR properties.
• Worked on creating HR case templates for an HR service to auto-populate fields on the HR case form when a request for that service is made.
• Worked on creating response templates for HRSD.
• Participated in knowledge workshop conducted by ServiceNow for adding plugins and implementation of
• ITSM, ITOM and SECOPS products as well.
• Part of platform upgrades and testing during ServiceNow go-live.
• Knowledge of Automated Test Framework in ServiceNow Paris version.
• Part of ServiceNow upgrade from New York to Orlando, part of testing applications as part of that.
• Responsibilities included creating CI identifiers, reconciliation rules, and Discovery schedules.
• Utilized Top-down discovery for Service Mapping to find and maps CIs that are part of business services, such as an email service.
• Configuring Integration Web Services with Third Party application by using REST and SOAP Web service.
• Analyzed on REST API as third-party application for Integration.
• Knowledge of Automated Test Framework in ServiceNow Paris version.

Environment: New York, Orlando, Incident, Problem, Change, Service Catalog, Asset Management, Workflows, Service Portal, Discovery, CMDB, HTML, JavaScript, SOAP, REST, Custom Applications, HRSD.

Confidential

Test Lead

Responsibilities:

• Application Testing was done in agile methodology.
• Involved in BRD reviews and FSD reviews.
• Interacted with the Business Analysts, Technical Manager and Development team to understand the requirements.
• Providing a focal point for testing related issues or queries related to Business functionality to Testers.
• Assigning Tasks to the team and gathering the execution results from the QA Team at the EOD.
• Performed A/B Testing for the variants of UI.
• Extensively involved in developing and executing comprehensive Test Plans and creating Test Scenarios and Test Cases from the Functional Requirements.
• Followed agile methodology, actively involved in and contributed during Scrum ceremonies like Sprint Planning, Review, Retrospective and Daily/Weekly Stand-up meetings.
• Continuously delivered highly extensive test coverage by analytically thinking about the user stories and business requirements and promptly determining the proper acceptance criteria.
• Participated in test cases and test execution walkthroughs with customer, business end users and development team members and assisted in the preparation of sign-off documentation for a release.
• Gathering required test data and involved in data Validation testing.
• Performed Positive & Negative Testing for system validations
• Ensuring on time delivery and meeting compliance which includes functional and UI testing.
• Tested the user flows from end to end and also from database side by executing SQL queries.
• Used JIRA for reviewing and analyzing user Stories, creating new Features, and tracking and documenting defects.
• Preparation of summary reports with status like executed, passed and failed test cases in Confluence.
• Participated in preparation and review of knowledge management documents.
• Performed Cross browser testing on Chrome, Firefox, IE and Safari manually
• Performed Cross browser testing using Selenium Grid to ensure OS and browser compatibility and performed parallel testing to decrease testing duration. (Assistance from Automation Team)
• Performed Mobile/Device Testing.
• Used Selenium IDE for record and play back of the purchase flows for Firefox Browser.
• Mentored junior QA Testers in writing test scenarios, analyzing requirement documents and reporting defects and learnt and taught them the basics of automation testing.

Environment: Windows OS, MAC OS, MY Sql, Oracle SQL Developer, Geo-Edge, iOS and Android OS for Device testing, FireBug10.6, Fiddler, Web Ex, JIRA, Confluence, Browsers Developer Tools, Selenium IDE, Selenium Web Driver, Java, Maven, Eclipse, JIRA

Confidential

Sr.QA Tester/ Test Lead

Responsibilities:

• Requirement Analysis
• Application development and Testing was done in agile methodology.
• Interacted with the Technical Manager and Development team to understand the requirements.
• Understanding and reviewing the test scripts written in Java, TestNG.
• Maintaining Test Automation Framework Technologies developed by the Automation team.
• Assigning Tasks to the team and gathering the execution results from the QA Team.
• Participated in the preparation of Test Environment for the execution of Test Cases.
• Gathering required test data and involved in data Validation testing.
• Tested the application from end to end and also from database side by executing SQL queries.
• Used JIRA for reviewing and analyzing user Stories, creating new Features, and tracking and documenting defects.
• Logging defects in JIRA to keep track and follow up on the status updates and close the defects once they are tested.
• Participated in preparation of knowledge management documents.
• Mentored junior QA Testers in writing test scenarios, analyzing requirement documents and reporting defects and learnt and taught them the basics of automation testing.
• Generated highly detailed and pretty test reports by using the integrated Maven Reporting tool and used the implemented Selenium Web Driver screenshot capturing capability for failed tests.

Environment: Windows OS, MAC OS, MY Sql, Oracle SQL Developer, FireBug10.6, Fiddler, Web Ex, JIRA, Confluence, Browsers Developer Tools, Selenium Web Driver, Java, Maven, Eclipse, JIRA.

Confidential

Tester / Senior QA

Responsibilities:

• Application development and testing was done using agile methodology in Bi-weekly Releases.
• Involved in BRD reviews and FSD reviews.
• Interacted with the Business Analysts, Technical Leads and Development team to understand the requirements.
• Providing a focal point for testing related issues or queries related to Business functionality to Testers.
• Extensively involved in developing and executing comprehensive Test Plans and creating Test Scenarios and Test Cases from the Functional Requirements.
• Developed Manual Test Cases by reviewing the Business Requirements, Software Requirements and Functional Specifications documents.
• Participated in test cases and test execution walkthroughs with customer, business end users and development team members and assisted in the preparation of sign-off documentation for a release.
• Assigning Tasks to the team and gathering the execution results from the QA Team.
• Participated in test cases and test execution walk through with customer, business end users and development team members and assisted in the preparation of sign-off documentation for a release.
• Performed possible manual and exploratory testing of the Application.
• Performed Regression Testing for each development release.
• Participated in the preparation of Test Environment and Test bed for the execution of Test Cases.
• Gathering required test data and involved in data Validation testing.
• Exporting Test Cases into Enterprise Tester from Excel by formatting them in the required format.
• Performed Positive & Negative Testing for system validations
• Ensuring on time delivery and meeting compliance which includes functional and regression testing.
• Tested the application from end to end and also from database side by executing SQL queries.
• Used JIRA for reviewing and analyzing user Stories, creating new Features, and tracking and documenting defects.
• Preparation of summary reports with status like executed, passed and failed test cases.
• Participated in preparation and reviewed knowledge management documents.

Environment: Web Application on Staging Environment, Windows OS, MAC OS, FireBug10.6, Web Ex, JIRA, Confluence, File Zilla FTP, MY SQL, Oracle SQL Developer, Browsers Developer Tools, Enterprise Tester, HP Quality Center.

Confidential

Mid-Level Developer

Responsibilities:

• Application development was done using Waterfall methodology.
• Participated in all client meetings to understand the requirements.
• Involved in design and implementation of the application.
• Involved in Requirement Gathering, Requirement Analysis and Preparation of High-Level Documents.
• Designed and Development of User Interfaces, Menus using HTML, JSP, JSP Custom Tag, Java Script.
• Developed, Deployed and Tested JSPs, Servlets in WebSphere Portal Server.
• Used Eclipse IDE tool and Integrated WebSphere Portal Server with Eclipse to develop & deploy the applications.
• Used JDBC to connect the database.
• Involved in Unit Testing, Functional Testing and Integration Testing of the Application.
• Provide the Testing status in daily testing and defect meetings.
• Involved in the data Validations testing using SQL.
• Preparing and Consolidated weekly and monthly status reports of the meetings of the Project.

Environment: IBM WebSphere Portal, Portlets, Widgets, Eclipse, SQL, Apache Server.

Confidential

Junior Developer

Responsibilities:

• Building Application was done using X-Code.
• Involved in Analyzing the User requirements.
• Involved in analysis and design phases of the project.
• Collaborating with other developers and engineers to design, build, and maintain application
• Write and debug code.
• Troubleshoot software issues.
• Performed Rest API Testing using Postman by sending requests to given API endpoints and validating the responses
• Provide on-call support as necessary.
• Involved in extensive discussion and research to meet the requirements of the users.

Environment: MAC OS, X-Code, SQL

Confidential

Trainee Developer

Responsibilities:

• Understanding of the Overview of .Net Framework, Class Library, Memory units and Number systems.
• C# ProgrammingConcepts, C# Object Oriented Programming, along with Introduction to Web Technologies.
• Trained onSQL Server/ T-SQL Programming,ADO.NetConcepts, andASP.NetConcepts
• Trained on Creating3-Tier Architecture Project, Introduction toWindows Communication Foundation(WCF), and Introduction.Net MVC
• Hands on assignments for thorough understanding of all .NET concepts.
• Practice on Software Tools andreal-timeproject scenarios to gainhands-on experience.

Environment: Windows OS, Microsoft Visual Studio, Dot .Net, C, C#, SQL