We provide IT Staff Augmentation Services!

Salesforce Administrator & Business Analyst Resume

0/5 (Submit Your Rating)

Boca Raton, FL

Hire Now

SUMMARY

  • Extensive experience in Salesforce Administration, Application Development and Business Analyst, supporting a multi - continent global sales team with 300+ members.
  • Enjoy an innovative and results-driven approach while overseeing the Salesforce Business requirements, Administration and Development of multiple Salesforce instances, operational support, reporting, Apex development and configuration changes.
  • A proven track record of successfully working, both independently and with a team, in a fast paced and dynamic work environment, with the ability to communicate effectively as well as collaborate with cross-functional business partners and technical teams.
  • Committed to outstanding work to ensure accuracy, provide effective Salesforce CRM solutions, while generating cost/time savings for organizational excellence.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce Classic & Lightning, Apex Triggers, SOQL, Workflow, Approvals & Process Automation, Dashboards, Reports, Analytic Snapshots, Validation Rules, Formula, Custom Objects, APEX Data Loader, Service Cloud, Sales cloud, Service cloud, Marketing cloud …

Salesforce Tools: Eclipse IDE Plug-in, Force.com Excel Connector, Force.com Migration Tool, Force.com Data Loader, Force.com Connect for Outlook

Data migration Tools: Apex Data Loader Import and Export Wizard

Languages: Apex Triggers, Visual Force, SOQL, SQL

Software Development: Agile, SDLC

Project Management Tools: Jira, MS Project, MS Word, MS Excel, MS PowerPoint

Web Technologies: VisualForce, HTML, CSS, SOAP and REST web services.

Database: MS SQL Server 2005/2008/2012 , MS Access, TOAD, MySQL

Operating Systems: Windows 10/8.1/8/7/Vista/ XP Pro, Mac OS

PROFESSIONAL EXPERIENCE

Salesforce Administrator & Business Analyst

Confidential, Boca Raton, FL

Responsibilities:

  • Workings as Salesforce Admin and BA supporting a multi-continent global Sales team of 300+
  • Designed, developed Apex Triggers
  • Developed Visual Force pages on Salesforce Lightning for better event driven responses in the User Interface
  • Upgraded apps from Salesforce Classic to Lightning to develop rich user interface and better pages interaction
  • Migrating Meta data from one sandbox to another sandbox using Force.com IDE tool, Change Sets
  • Worked with SOQL queries, as well as SQL to store and download data from the Salesforce platform database
  • Complete mass data imports/exports as needed using the API tool, lead management, audit and resolve data integrity issues such as merging duplicate records and establishing proper ownership of existing accounts and contacts
  • Performed Administrative activities using data loader and Apex data loader, import wizard to import data, such as accounts, campaigns, cases and leads from multiple data sources into Salesforce
  • Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE
  • Closely involved in all phases of SDLC (Design, Development, Testing {Unit Testing, System Integration Testing, UAT} and deployment from Sandbox to Production)
  • Developed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic
  • Developed, Managed, maintained and customized page layouts for Products, Opportunity, Contacts and Accounts depending upon user roles, custom fields, Reports, Dashboards and other salesforce objects and functions, while assisting the executive teams view Sales Pipeline dashboards for developing proactive strategies
  • Created and maintained Profiles, Roles, and Page Layouts, Record Types and Configured the permissions based on the organization hierarchy requirements
  • Developed and implemented various Custom Objects, Pick lists, Validation rules, Formula fields, Master-Detail, Lookup relationships and Tabs
  • Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates and Email generation
  • Provided the training to Business users about the system
  • Worked closely with clients to gather requirements and had a thorough understanding of interpreting business needs, translating them into operational requirements and converting them to technical specification documents

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship