SUMMARY

• Have provided guidance on agile methodology providing insight and advice concerning delivery practices with Around 8 years of working experience as a Scrum master/Coach with over 11 years’ experience in total.
• Responsible for guiding the team on how to use agile methods and coaching on continuous improvement as a Scrum Master
• Hands on experience with various methodologies including Scrum, SAFe, Agile, Waterfall and Kanban
• Execution experience using the Scaled Agile Framework (SAFe)
• Extensive experience with the SDLC process for the development and implementation of both waterfall and agile methodologies
• Understanding of popular Agile approaches such as User Stories, ATDD, TDD, BDD, Continuous Integration, Continuous Testing and Pairing
• Knowledge of various methodologies such as XP and FDD, as well as experience with Kanban agile approaches
• Have worked with the product owner to maintain and priorities the product backlog according to business values
• Responsible for the delivery of these product artifacts
• Have good amount of knowledge with various operations including SaaS - Ops, Tech-Ops, Infrastructure-Ops and Dev-Ops
• Have good understanding with APIs and iPaaS
• Responsible for managing and driving the successful completion of multiple strategic technology initiatives and programs as a Senior Scrum Master / Agile Delivery Lead
• Experience with MS office suite including Excel and SharePoint with having working knowledge of Atlassian tool suite which includes Jira and Confluence
• Having good Cloud base knowledge with AWS and Azure also have some knowledge in the field of AI and Bigdata
• Managing cross functional and global teams to ensure successful customer implementation
• Responsible for overall budgets, statement of work and customer relationships
• Acting as the main point of customer interactions, tracking progress towards critical milestones, keeping open and honest conversations with customers and our internal stakeholder.
• Designing, creating, deploying and managing tailor-made software Custom applications for specific users.
• Strong SAP skills at the level of human resource management, project management, warehouse management, finance management and customer relationship management.
• Deployment of complete productivity suites by way of Microsoft office 365.
• Deployment of productive and secure mobile, collaborative work environment using Microsoft office 365.
• Product portfolio management (Providing nuance views on stock type, company growth prospects, profit margin drivers, income contributions, market leadership and operational risk.)
• MuleSoft - Providing exceptional business agility to the company by connecting applications, data and devices, both on premises and in the cloud with API-led approach.
• RPM- Modeling and stimulating processes, automatic documenting of processes, drilling down and analyzing information, cross collaborating with team members, taking corrective steps as needed, continuously improving steps as needed and reducing risk.

TECHNICAL SKILLS:

Methodologies: Scrum, Agile (SAFe), Waterfall and Kanban, Custom application practices, Business analysis. Product portfolio

Scrum Master: Confluence, SharePoint with Atlassian tool suite

Tools: Jira, Jira Align, Rally, Confluence, and MS Office Suite, Microsoft office 365, slack, RPM, Mattermost.

Others: Sailsforce, PI, FDD, BDD ATDD, TDD, XP, SaaS-Ops, Tech-Ops, Infrastructure-Ops, Dev-Ops, AWS, Azure, AI, Bigdata, APIs and iPaaS, SQL, NOSQL, RDBMS, SAP, MuleSoft, service now, Cybersecurity, Data governance.

Operating Systems: Windows and Mac OS, iOS.

PROFESSIONAL EXPERIENCE

Confidential, ARIZONA

SCRUM MASTER (AGILE CHAMPION)/PROJECT MANAGER

Responsibilities:

• Facilitates Agile events that help the Engineering team deliver value incrementally and iteratively
• Supports the Program Increment (PI) execution through facilitating team level events and partners with the RTE.
• Supports teams in achieving the PI objectives.
• Supports Product Owners through backlog refinement, backlog readiness, definition of ready/done and support writing user stories.
• Supports coordination across Team of Teams (Agile Release Train (ART)/Release Train Engineer (RTE)).
• Supports, monitors, and provides visibility around gaps, impediments, risks, and dependencies.
• Fosters practices for identifying, tracking, discussing, and resolving cross-team dependencies within the team, taking ownership of a dependency in some circumstances.
• Manages and organizes delivery effectiveness metrics to track progress and improvement over time.
• Coordinating with cross platform teams and drive decisions.
• Leveraging best practices of Agile,Scrum, Kanban, SDLC Methodologies & Practice as well as other rapid application development methods.
• Hands on experience in security programs focused on the discipline of cyber security design, implementation, analytics, threats, monitoring, response, and investigation across the organization.
• Assuring the security of the computing environment, protecting customer and employee confidential information, and complying with regulatory and compliance requirements.
• Information risk governance, active collaboration with business risk managers, to enhance high quality security solutions and services which enable improving the organization's overall risk posture.

Confidential, NEW YORK CITY, NEW YORK

Senior Scrum Master/Agile Coach/Agile Delivery Lead

Responsibilities:

• Worked in the IAM products such as SailPoint and Azure AD
• Facilitating the scrum process on scrum teams with cross-functional impacts that involve moderately complex project, non-project, or maintenance work
• Guides the scrum team (s) and organization to follow generally accepted Agile / Scrum practices and daily activities to actively promote prioritization, team readiness, and commitment for each Sprint
• Uses empirical data to help the team(s) assess their Scrum Maturity, optimize scrum team velocity to organizational KPIs, and identify improvement opportunities to achieve higher levels of team performance
• Proactively addresses systemic impediments to team agility and guides the team (s) on methods to escalate when needed to prevent challenges from becoming blockers
• Coaches scrum team (s) to deliver capabilities using agile practices while also following the Lifecycle, business process mapping, and various release processes as appropriate to ensure all risk, security, and development requirements are met
• Partners with discipline managers to convey their concerns to scrum teams about governance policies and adherence to corporate standards
• Partners with Product Owner (s) to ensure continuous refinement of backlog, which may include stories from multiple projects
• Facilitates and is accountable for owning the Scrum Agile ceremonies for the scrum team (s)
• Partners with Product owners, Program or Project Managers to communicate delivery of work product from the scrum team and escalates key risks and issues impeding scrum team effectiveness
• Identifies skills and competencies of scrum team members and makes adjustments accordingly to promote development and highly effective teams
• Working with DevOps teams using tools such as Azure DevOps writing user documentation in development projects and maintaining user documentation in a development operation
• Documents and analyzes the technical implications of business needs and requirements
• Works with the Product Owner, Director of IT, Scrum team and Scrum Master to define Epics, Stories, and acceptance criteria
• Enters Stories into JIRA and RALLY.
• Ensures JIRA Epics, Stories, and acceptance criteria have enough details for the Scrum Team to start execution and delivery
• Have manage and optimize the flow of value using various tools, such as the Program Board, Kanban Boards, and other information radiators
• Have facilitate key ceremonies including Scrum of Scrums and other program level meetings. Includes leading key business stakeholders
• Have facilitate Program Increment (PI) planning including estimation and creation of sprint (iteration) schedule; Facilitate PI Planning readiness via fostering the preparation of Backlogs and via Pre-and Post-PI Planning meetings
• Responsible for defining and implementing the structure for all business applications, infrastructure, and IT staff for 8 global locations and corporate office
• Developed and supported a core team of 6 direct reports at corporate offices and 8 reports at Global locations to provide services to the organization
• Coordinated all service and contract activities with various outside service providers
• Managed budgets and projects for all IT related activities
• Guidance to all areas of the business to identify needs and evaluate alternative business solutions and strategies
• Skillfully facilitate critical project meetings, including but not limited to project steering committee with senior leadership
• Collecting data through means such as analyzing business results or by setting up and managing new studies.
• Transferring data into new format to make it more appropriate for analysis.
• Migrating data into cloud for high security.
• Creating new experimental frameworks to collect data.
• Searching through large data sets for usable information
• Creating reports and presentations for business uses.
• Correlating similar data to find actionable results.
• Using cyber security intelligence for the protection ofcomputer systemsandnetworks from information disclosure, theft of, or damage to theirhardware, software, orelectronic data, as well as from thedisruption or misdirection of the services they provide.
• Watching out for Phishing (fraudulent or deceptive message) attempts of acquiring sensitive information such as usernames, passwords, and credit card details directly from users by deceiving the users.
• Holistic representing of customer related data held by the company to be viewed in one place such as single page.
• Supporting management functions such as network inventory, service provisioning, network configuration and fault management.
• Hands on experience in Data governance and I was responsible for deploying and enforcing policies and procedures that ensure data is used and maintained properly, promoting efficient, accurate records and effective information management throughout the organization as well as giving feedbacks to managers.
• Using service now as a ticketing tool to process and catalog customer service request that deal with incidents, changes, and problems
• Using Mattermost to enhance communication and collaboration in public and private channels as well as direct messaging to orchestrate work across teams and tools.

Confidential, PHILADELPHIA, PENSYLVANIA

Scrum Master /Agile Coach

Responsibilities:

• Established, maintained, and executed an effective communications plan serving all stakeholder needs, also ensure team clarity on objectives, scope, and roles, and communicates the work plan with regular and meaningful reports on status and performance
• Lead teams through initiation, planning, executing, monitoring, and controlling, and closing of designated projects
• Guided the team and organization on using Agile / Scrum practices and values
• Organized and facilitated Scrum ceremonies (sprint planning, daily scrum, release reviews, code demos, retrospectives, etc.) in collaboration with Scrum Teams
• Removed impediments or guide the team to remove impediments to achieving objectives
• Have collaborate with the Product Owner to prioritize the Product Backlog in order of business value
• Organized and facilitated Scrum ceremonies / meetings (sprint planning, daily scrum, release reviews, code demos, retrospectives, etc.) in collaboration with Scrum teams and principles
• Removed impediments or guide the team to achieving objectives
• Conducted ad hoc engagements outside my assigned teams, promoting cross-team collaboration and organizational learning
• Worked with DevOps teams using tools such as Azure DevOps writing user documentation in development projects and maintaining user documentation in a development operation
• Worked in collaboration with the Product Owner and Scrum Team to develop and maintain the project Story Map and initial Release Plan by Minimum Viable Product (MVP)
• Consistently monitor and report on Scrum Team metrics, using a Cumulative Flow diagram and metrics such as Velocity and Cycle Time
• Ensured the team complies with company policies and procedures and regulatory body requirements for project delivery and financial rigor
• Have ensure about the common awareness of the process, work in progress and shared agreements

Confidential, PHOENIX AZ

Scrum Master /Project Manager

Responsibilities:

• Lead SDLC Methodology, collaborated with partners to transition the operating model to SAFe
• Developed and maintained a Kanban board, with the assistance of the team, to track work in process
• Completed the weekly project status report in accordance with agreed procedures and schedules
• Completion of some work may depend on non-agile work teams
• Drives Scrum adoption across all levels in the organization
• Release and Sprint preparations were organized and facilitated, including daily stand-ups, reviews/demonstrations, and retrospectives
• Worked with the scrum team, product owners, and leadership to complete the sprint activities
• Removed bottlenecks and make it easy for a team to function at its best
• Shared status/progress of the team via release/sprint
• Use burn-down charts, story acceptance rates, and flaws to ensure that all stakeholders are informed about the situation
• Backlog grooming sessions should be arranged to refine product backlog items
• Sprint retrospective meetings should be organized to collect team feedback
• Determined what steps should be made and what measures should be implemented to improve future sprints
• Daily follow-ups and reminders to the team to update rally tasks for more accurate reporting
• Worked with product owners during sprint review sessions to ensure that all stories fulfilled the Definition of Done and that the stories were accepted within the sprint.
• Planning, leading, organizing, and motivating agile teams working on concurrent high visibility projects using agile methodology.
• Delivering agile projects that provide exceptional business value to users.
• Leading and managing large complex enterprise level projects.

Confidential

PROJECT MANAGER

Responsibilities:

• Worked as a Project Manager for this company to identify and carry out various task, working with various departments on various projects.
• Run initiatives and programs to increase new sales and revenue expansion through net retention, customer satisfaction, and upsells, cross-sells, referrals, and -ability
• Look for ways to drive continuous improvement of the sales and marketing processes as well as product developed long term partnerships with our customers and establish a mutually agreed-upon Success Plan (including clear metrics for success, reporting and tracking), outlining the value that ASPASTECH system can deliver so they can realize the full value of their investment.
• Teach customers how to independently leverage product features, strengthening their knowledge & confidence in using ASPASTECH Systems
• Led a global team, I created an open door for coaching, brainstorming and escalations
• Collaborate with all professional services, product and support organizations to drive innovation, automation and internal/external simplification