SUMMARY

• 18 Years of Release, Product Development, Business Analysis, Q&C and Management Experience

TECHNICAL SKILLS

Standards: HL7, ANSI - X12, EDI, ICD-10, HIX, 21 CFR

Healthcare|EMR|PMS Systems: FACETS/eFACETS, QNXT, Confidential 1.2, NextGen 5.5/5.6, E-Clinical Works 6/8, All Scripts 7|10, ADS 5, Medisoft 11|14, Eclipse PM

Language: (C++/C#), PERL, XML, JAVA/JavaScript, T-SQL/Basic PL-SQL, JCL, COBOL

Source Control Tools: Team Foundation Server 2013, Visual Source Safe, Apache SVN

Integration, Reporting & Testing Tools: Road Runner, Borland QA Load, Smart Bear, Jenkins, Bamboo, Tomcat, Maven, HP Quality Center, Spotfire

Microsoft Tools: Visual Studio 2013, .NET Framework 4.5, ADO.NET, ASP.NET, WPF, XAML, Share Point, CRM 3.0, VISIO, Project, Microsoft Office 2003/2007/2010 , Crystal Reports 7/14

Management & Process Tools: ITIL, CA Service Desk Manager, HP(SM-PPM-QC), Six Sigma, SCRUM, Revenue Cycle Management, DB Artisan, SQL Developer, NetBeans 8.0, Toad for Oracle 11, IRIS, eMPIR, CMDB, SDDC, PaaS, SaaS, Autosys, Informatica, IBM Datastage, JIRA, Agile/Lean Agile

Databases: MS SQL Server 7.0|2000|2005|2008|, MS Access 2013, Oracle 9i, Sybase ASE 12.0, DB2 for Windows, File Maker 7, MySQL

Operating Systems: Windows XP|7|10 Windows 2003|2008 Server, MS-DOS, UNIX, Linux and TSO.

Networking Systems: Juniper Networks, Active Directory Configuration, Policy Control, Packet Routing, VPN Configuration

PROFESSIONAL EXPERIENCE

Confidential

Sr. Release Manager/Product Manager / Agile Scrum Master

Responsibilities:

• Handled the management and release for 15 uniformed company websites.
• Delivered the CRM integration solution for business development and sales team respectfully.
• Organizing the data mapping and delivery project for the AWS integration.
• Organized a disrupted word press development team creating variable form data for business.
• Created the JIRA Sprints based on LEAN AGILE Product development requirements that were approved.
• Handled Bi-Weekly Release which included COMMS | GO/NO GO | Release and Check Point to completion delivery and reporting.
• Performed continuous IRIS reporting and service management to feed knowledge base repository required for current issues or next sprint.
• Ran daily Agile SCRUM and team meetings to ensure management and development continuity.

Confidential

Sr. Release/ Product Manager / Lean Agile Scrum Master / BA

Responsibilities:

• Managed the VMWare Modeling and Foundation development SCRUM process for 14 developers.
• Organized a disrupted python development team creating virtual severs to bring resources to market more quickly.
• Created the JIRA Sprints based on LEAN AGILE development requirements that were approved following the lean agile process at all times.
• Handled Bi-Weekly Release which included COMMS | GO/NO GO | Release and Check Point to completion delivery and reporting.
• Performed continuous IRIS reporting and service management to feed knowledge base repository required for current issues or next sprint.
• Ran daily Agile SCRUM and team meetings to ensure management and development continuity.
• Created release documentation and process/work flow design for knowledge transfer using SharePoint
• Ensured release notes, scripts and code were uploaded into GIT and other respective applications for continuous integration and requirement purposes.

Confidential

Sr. Release Manager / Lean Agile Scrum Master / BA / QA Analyst

Responsibilities:

• Partnered with Business to release based on “factory” Accenture commitments and collaborations with stakeholders in a release plan.
• Delivered, own, prepare, organize, schedule, draft, review, correct, quality assured and managed over 250 Change Requests Per Month for various SDDC, PaaS and SaaS systems.
• Managed project deliverables and technical assets with Technical Application Owners (TAO) and Group Operating Committees (GOC).
• Identified, mitigated and documented all change and release requests.
• Led daily Agile SCRUM meetings to ensure the 4 daily activity questions kept the participating team members on track.
• Analyzed each wave, bundle, type and variation of changes within SDDC Virtualization.
• Worked closely with Accenture Factory Services to support the pre and post implementation changes.
• Performed extensive quality control & compliance review for each change.
• Developed and designed a complete process improvement to handle the increased workload without having to increase team resources.
• Created and managed detailed release notes for QA/QC evaluation in release Go/No-Go reviews
• Perform detailed analysis within J&J IRIS, CMDB,, RCM, PODS and Accenture eMPIR asset management systems.
• Complied with QA, QC and security protocols for documentation control, established baselines and other change management criteria needed.
• Performed gap analysis on orphaned and none connected applications, databases, middleware and applications.
• Organized and led face to face meetings with developers, stakeholders, management, directors to align expectations
• Drove internal and companywide CAB calls
• Monitored release and change delivery for Oracle, Unix, MySQL, MSSQL, Linux, Windows, Network changes within SDDC
• Excellent ability to dynamically prepare, support and deliver in a fast-paced non-documented environment.
• 24X7 support provided to all teams throughout the entire project.
• Lead and facilitate risk mitigation efforts to keep project on track and within budget
• Experienced with the agile and waterfall SDLC methodologies for SDDC.
• Tools: Visio, Project, Office Suite, JIRA, IRIS, CMDB, eMPIR
• Created multiple reports from Access, Oracle and BO to Spotfire for Data Warehouse Analytical Reporting.
• Experience in creating Complex Spotfire Dashboards or Reports Using Tibco Spotfire Professional.
• Developed cross table, Bar chart, Tree map and complex reports which involves Property Controls, Custom Expressions.
• Experience with the BI tools Tibco Spotfire Professional, Web player, Tableau and Business Objects.

Confidential

Sr. Release Manager / Product Business Analyst / Lean Agile Scrum Master

Responsibilities:

• Drafted Change Requests for CVS Pharmacy | Mobile | Web changes using JIRA to detail types, issues, (Go, No-Go) and operations.
• Organized and cleaned up unstructured changes and releases from previous release team.
• Led daily Agile SCRUM meetings to ensure the 5 daily activity questions kept the participating team members on track.
• Designed systematic change and release process for CR creation, review, approval and closure to ensure reporting accuracy for management.
• Created SOP materials for Change Management Team and Performed QA Analysis to ensure all changes met 21 CFR compliance.
• Managed small team of 3 change and release managers.
• Tested and validated all changes associated with Web | Mobile | Pharmacy
• Analyzed and documented existing systems that the changes and releases were associated with to ensure all changes were implemented successfully.
• Tools used: Visio, JIRA, CA Service Desk, Word, Project

Confidential

Sr. Release Manager for Data Warehouse Product / Lean Agile Scrum Master

Responsibilities:

• Outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure.
• Led daily Agile SCRUM meetings to ensure the 10 daily activity questions kept the participating team members on track.
• Converted multiple reports from Excel and BO to Spotfire for Data Warehouse Reporting.
• Experience in creating Complex Spotfire Dashboards or Reports Using Tibco Spotfire Professional.
• Developed cross table, Bar chart, Tree map and complex reports which involves Property Controls, Custom Expressions.
• Developed and implemented the entire Release Process for the Data Warehouse for (IBM Datastage, Autosys, Database, Application, Mainframe, Unix, Linux)
• Capture and document all tracking, builds, bugs, changes in HP Quality Center.
• Currently working with more than 50 FTE, 60 Consultants while managing release’s for the Warehouse.
• Worked directly with affected business end users and management (C-Level, Sr. Director, PM, FM).
• Extensive experience in Release/Change Management, Project Management, Business Process Modeling, Business Requirements, writing technical specifications, Complete Software development life cycle (SDLC), Use Case Modeling, VISIO Diagramming (Work & Process flow), Technical Writing, QA Test Management, Systems Design and Service Management.
• Well versed with Software Engineering and Project Management methodologies like traditional Waterfall, Iterative, JAD and Agile methodologies.
• Release Deployment Management leadership team. Responsible to oversee all enterprise releases of new applications and changes to existing applications to production environment using SDLC methodology. Coordinate the cross functional IT project teams including QA, UAT, Development and PM’s as required to successfully deliver weekly, minor and major releases to production in a timely manner while building relationships by maintaining regular contact with team management.
• Lead and organize walk through meetings to review project roadmaps with IT project teams and stakeholders. Such project roadmaps as; Project Impact, UAT, Go No Go readiness assessments, correct build version to deploy, staging location creation, task dependencies, review of back-out plans, identifying risks and reviewing of test plans ensuring that all initiatives adhere to the release process and procedures.
• Manage, review and prioritize all RFC’s according to release management processes, policies and procedures using release management tool CA Service Desk Manager and Team Foundation Server for (Version Control, Planning, Build, Test Case and Reporting).
• Worked with client(s) to understand and document requirements for Systems Release and Change Management.
• Developed work flow of Release and Change Management procedures.
• Integrated Release and Change Management procedures with various project work streams related to the development of a new system along with Operational procedures after the system implementation.
• Developed and presented recommendation, explaining and clarifying results.
• Track and monitor changes and projects through the ITIL Change Management lifecycle example (ICD-10, HIX, Healthcare Marketplace and Compliance).
• Ensured that each Change Request had the appropriate supporting documents for each assigned release.
• Progressed each Change Request through its standard approval stage.
• Interfaced with Engineering for availability of all new or changed build. components, communicated the server release schedules and chaired the Cab Meetings.

Confidential

Release Management/ Product Management/Business Analyst / Agile Scrum Master

Responsibilities:

• Built a $5-million-dollar corporation that provided custom Electronic Medical Record Software, Revenue Cycle Management and Practice Management Services.
• SAP/SAS - Integration and production
• Built and managed a team of 31 developers, analysts, technical support, sales, medical billing, network, software/system engineer personnel. 21 FTE Direct Reports, 10 Onsite Consultants.
• Led daily Agile SCRUM meetings to ensure the 3 daily activity questions kept the participating team members on track.
• Designed systematic EMR/EHR end to end hybrid software that increased patient care by developing lightweight client applications for mobile, desktop and third party devices.
• Forged pilot program with our over 24 groups and 80 employees to design and streamline data delivery in real-time using our proprietary software Confidential .
• Confidential was developed using software as a service (SAAS Model) for our clients in several states.
• Provided analytics and process breakdown to management.
• Configured user teams and materials for training techniques and client servicing. Along with SOP manuals for new technicians, physicians and other employees.
• Secured private Medical Corporation contract by increasing gross income from $12 Million to $28 Million, detailed process improvement, capital restructuring and technology implementation while managing a team of 12 within 3 years.
• Secured $1 million in venture capital funding.
• Developed a financial model and expenditure detail for each client and project.
• Integrated and programmed Nextgen/Eclinical Works/AllScripts and other various EMR\PMS templates and system functionality.
• Wrote test plans and test cases also handled data modeling, business modeling and user requirements.
• Organized, Supported, Developed and Implemented Clinical Base Solutions.
• Developed customized templates for each application using our template editor and code behind.
• Developed customized functions and macros within each EMR\PMS
• Coordinated and supported end users within each department.
• Integrated EMR/PMS system to various clinical applications to optimize patient care.
• Extensive Relationship building experience with hospitals, laboratories, and physician groups.
• Assisted the complete sales cycle from introduction to delivery. In addition to implementation along with product support and training.
• Implemented credit card collection and processing service accounts.

Confidential

Infrastructure and Business Development Manager

Responsibilities:

• Report directly to the CEO and Technology Director.
• Managed the Network and Technical support team of 6.
• Developed extensive network and infrastructure policies and procedures.
• Configured and Developed extensions in to EMR systems using Fair-com Tools.
• Worked with the MD’s and PhD’s daily to solve data processing, retrieval and storage solutions.
• Assisted billing department in automation processing and coding for ICD-9, CPT and Modifying codes.
• Managed DNA Rotor Gene Machines for infectious disease testing.
• Developed corporate schematic for Active Directory/DNS/DHCP roll out.
• Prepared the companies first $1.7-million-dollar IT budget in 10 years. Responsible for saving the company over 100k immediately in monthly operating costs.
• Managed and implemented Windows 2003, Microsoft Exchange 2003 roll out and company wide acceptance.
• Developed Online Physician Access IIS Web Server farm from design to inception. Basic knowledge MySQL/PHP
• Developed a complete scalable infrastructure able to handle over 20,000 test requisitions per day.
• Responsible for managing and identifying server, network and application problems at the component level.
• Configured and maintained the corporations CISCO Routers, ISSBOX Firewalls and 3COM Managed Switches.
• Deployed enterprise faxing and scanning solution company wide.
• Responsible for approving all HIPAA development standards and third party EMR integrations.
• Installed, configured, and managed 20 production servers running proprietary laboratory software application.
• Managed the company’s multi-location network infrastructure in NJ and TX.
• Designed and developed the diamond layout disaster recovery system using EMC/SAN storage solution.
• Managed billing and accounting software systems and security.
• Responsible for securing over 300 internal users and 60 sales people via internal/external SSL applications.

Confidential

Senior Business Analyst/Facets HIPAA Engineer

Responsibilities:

• Designed, Installed and Configured the Confidential HIPAA Gateway 4.11.
• Leveraged my past experience with Confidential RCM to help secure the $16-Million-dollar contract for TEK Systems.
• Maintained the HIPAA Repository and Microsoft SQL Applications that required daily Data Delivery.
• Developed and edited XML configuration files.
• QA design and developed software automation and testing procedures for entire department.
• Responsible for hardware analysis, system matrix and data growth control.
• Created enterprise server implementation documentation.
• Trained employees on the new system.
• Developed documentation for training and knowledge transfer.

Confidential

Software & Systems Engineer/Business Analyst

Responsibilities:

• Designed and developed custom permission triggers and stored procedures in T-SQL that gave external users permission to access external user tables via the net.
• The triggers created an external user id for the subscriber if they inserted or updated their information online VIA, Blue Cross Blue Shield.
• Created custom XML procedure and run books to maximize performance in our systems batch program eFacets HIPAA Gateway 4.11.
• Developed extensions in C++, VB and JAVA that accessed classes in the core software product.
• These extensions allow customers to make calls to the base system functions for processing and return function to the base system after a compliance check has been verified using transaction sets 270/271, 276/277, 278, (837P, I, D), 835, 277, 997/999.
• Monitored and reported systems performance on all levels and functional server throughput.
• Developed test matrix for system throughput.
• Created, debugged and tested EDI transactions.
• Installed and administered Microsoft SQL Servers & Oracle9i Servers to house repository and sensitive data.
• Designed a benchmarking system for real time statistics for our Internet product.
• This system provides customers with proven statistics on database growth and hardware and software performance.
• Engineered multiple systems to use the HIPAA Gateway system in a hosted environment.
• Presented application integration from all aspects of design, development and implementation.
• Supported customer’s onsite with the installation and knowledge transfer of Sybase’s EC Gateway as well as with our HIPAA Gateway Solution.
• Published numerous documents about Distributed Architecture within the HIPAA Gateway.
• Traveled to customer’s site’s nation wide to integrate systems and provide knowledge transfer.