SUMMARY

• 8 years of IT experience and hands - on experience as a Salesforce Administrator, Development and Deployment Specialist with domain experience including Requirement gathering, design, development, enhancements, deployment.
• Hands on experience inSalesforce.com Integration, Developing and Deploying custom Integration Solutions.
• Experience in salesforce lightning framework
• Experience in Administration, Configuration, and Implementation ofSalesforceCRM and SFA applications based on Apex Language and Force.com Platform.
• Experience with Apttus Advanced Workflow Approval.
• In-depth experience with business CRM processes like Lead Management, Pipeline Management, Case Management, Account Management, Reports and Dashboards, Forecasting and Campaign Management.
• Experience in SFDC development using Apex classes and Triggers, Visual Force Page, Visual Force Custom controller components, S-Controls, Force.com IDE, SOQL, SOSL.
• Proficiency in SFDC Administrative tasks like creating and customizing Profiles, Roles, Users, Page Layouts, Email Services, Approval, Workflows, Validation rules, Reports, Dashboards, Tasks and Events.
• Experience in data migration using Import wizard and Apex Data Loader.
• Used Force.com Web services API like REST, BULK, and SOAP and outbound messaging for implementing web services through WSDL in the application for access to data from External systems and websites.
• Implement automated M Unit tests with a minimum of 80% code coverage for all code delivered.
• Be an expert in Vlocity’s domain specific capabilities such as CPQ, CLM, Billing, Order Management, etc..
• Major role in Designing and implementing Continuous Integration and Continuous Deployment Process Using SVN, GIT and Auto Rabit CI - CD Tool.
• Accomplished in implementing integration flows using Mule any point Studio to connect to REST, SOAP service, Oracle Database, and Active MQ broker.
• Understand customer technical requirements and map these into Salesforce / Vlocity capabilities.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Worked on Lightning Process builder flows, Connect API, Chatter, and quick Action.
• Built Lightning Web Component for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Participate in the analysis, testing and deployment of changes to FinancialForce PSA as well as third party integrated systems
• Syn Shadow dashboard and report for the production and non-production incident and service ticket monitoring dashboard using Einstein analytics.
• Expertized in using JIRA software with Jenkins and Github for real time bug tracking and issue management.
• Involved in database design on SQL Server and development of different database objects containing functions, triggers, store procedures.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls.

Salesforce Tools: Salesforce CRM, Salesforce SFA, FinancialForce PSA, Apex Custom Controllers, Apex triggers, Apex classes, Apex web services, GainSight, Visual force Pages, Eclipse 3.4, Force.com IDE, Apex Data Loader, SOQL, SOSL, Workbench, Analytical snapshots, e TFS, JenkinsIntegration Tools REST, SOAP, MULE ESB

Web Related: HTML5, Java Script, Ajax, CSS, XML, DHTML, C, J Query, Java/J2EE.

Languages: Apex, HTML

Methodologies: Agile

Databases: Oracle, SQL Server

PROFESSIONAL EXPERIENCE

Confidential, TX

Salesforce Developer

Responsibilities:

• Extensively worked on Agile methodology and attended Daily status/standup meetings.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Web Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Worked on Lightning Web components (LWC), Converted buttons to LWC
• Developed Lightning Components from Scratch by using Aura framework. Also, involved in Data mapping from external system utilized lightning connect to get real -time data from external system.
• Hands-on experience with CRM and Customer Success tools. Familiarity with Gainsight highly preferred.
• Involved in Developing, Testing and Deploying application in UAT and QA servers.
• Develop Lightning Components,CSS Styling and UI Design to enhance look and feel of the Lighting apps and LeveragedServer-side apexControllers to retrieve data from variousAPI'sand display on the Lightning Components.
• Render the Lightning Experience for the Classic users with Lighting Out in the Lightning apps.
• Worked on customization of visual force to have lightning experience for desktop and mobile applications.
• Developed Lightning Component Framework and built Lightning component using aura framework.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Performed administrative tasks like Data management, User management (Creating and managing roles, profiles, and users).
• Migrated financial transactions using Data loader tools that enabled ease of account reconciliation of various journal accounts.
• Migrating Components to different environments using ANT Eclipse and Change Sets.
• Integrated Salesforce.com with external application using SOAP, REST based web services.
• Implemented multi-channel service desk including email to case, web to case, CTI integration using Ingenious open CTI, live agent setup, case escalation and assignment rules.
• Worked on Customizing service and sales console.
• Used REST API for implementing Web Service Definition Language (WSDL) in application for access to data from external systems and web sites.
• Setup full CI/CD pipelines so that each commit a developer makes will go through standard process of software lifecycle and gets tested well enough before it can make it to the production.
• Received approval to design and develop POC custom Data integration Framework to prove viable options to replace Vlocity Data Raptor usage for high volume interfaces.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Advise on the suitability and adaptability to the existing client’s FinancialForce PSA implementation.
• Migrated data from Excel and CSV files to SFDC using Data Loader and Data Import Wizard.
• Migrated code/components from Sandbox to other Sandbox using Change set.
• Experience with Salesforce Service cloud implementation, FinancialForce PSA and Sales cloud.
• Design, create and implement software modifications, enhancements, and integrate new applications to client’s existing FinancialForce PSA platform.
• Developed a SOAPUI based framework to enable testing of legacy SOAP/REST API implementations and Salesforce Service cloud integration with CI/CD Automation.

Environment: Salesforce.com platform, Force.com IDE, Apex classes, Triggers, Visualforce (Pages, Components & Controllers), UAT Server, QA Server, SOS and SOQL, HTML, CSS, JSON service module, LWC, sales cloud, Apex data loader, Workflows & Approvals, Sandbox, Production, CTI, Java Script, Eclipse, Apex Triggers, Workbench, Steel Brick, REST API, SOAP, WSDL, Windows.

Confidential, Bartlesville, OK

Salesforce Developer

Responsibilities:

• Performed Post-deployment activities and Sandbox refresh operations.
• Involved in migrating Components to Production using ANT migration tool.
• Performed deployments in various environments like UAT, QA and Production using Jenkins.
• Administered and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Architecture and created multiple lightning components and LWC to enhance the existing functionalities.
• Involved in creating gap analysis documents, clearly identifying the data, business process and workflows of the organization with respect to salesforce.com implementation.
• Using controllers and embedded JavaScript and HTML as needed.
• Developed field & page layout customization for the standard objects like Account, contact, Leads.
• Maintained and gave permissions to communication templates based on Profiles.
• Performed Data Analysis and migrated data from SQL Server database to salesforce.
• Involved in Accounts Merging, maintaining Public Groups.
• Experience in building reusable UI components and pages with Lightning component framework.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Developed RESTful/SOAP web services in Mule ESB based on SOA architecture.
• Worked with senior team members to analyze each product and its competitor, to integrate new products, and optimize existing products.
• Worked with end users during User Acceptance Testing (UAT) and fixed defects in time
• Worked on data migration from databases to SFDC using Data Loader.
• Deployed and configured JIRA on both hosted and local instances for issue tracking, workflow collaboration and tool-chain automation.
• Integrating Junit tests in Ant & Maven and configured Jenkins to send the Unit test report to the development team.
• Installed, configured, and managed the ELK Stack (Elastic Search, Log stash and Kibana) for Log management within EC2 / Elastic Load balancer for Elastic Search.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approval.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual force (Pages, Components and controllers), Agile, SOQL, Change Set, Data Loader, Force.com, Eclipse IDE Plug-in, Work Flow-Approval, LWC, Custom objects, Ajax, Custom tabs, Email service, Html, Java Script, Web-service, Sharing Rules.

Confidential, Memphis, TN

Salesforce Developer/Admin

Responsibilities:

• Responsible for Customization of various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented Web-to-lead to track and solve leads from the company website.
• Created different workflow rules and Approval for various campaign processes.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Created the workflows for automated lead routing, lead escalation and email alerts.
• Work closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions.
• Experience in building reusable UI components and pages with Lightning component framework.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Migrated deprecated Data Mapper mapping to Data Weave in MULE ESB.
• Strong experience in Integration Technologies like Mule ESB integrating various third-party financial solutions with the custom-made web application.
• Designed and developed enterprise services using REST based APIs.
• Triggered interface events by user interactions, which includes Lightning Component framework and involved in building Lightning Components using the aura framework.
• Expertise in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Created Aura based Components, Attributes, and Controllers which can be compatible to access through Lightning App builder.
• Advanced knowledge of Heroku and Buddy.
• Involved in the maintenance of the previous versions of the product by addressing bugs and client issues.
• Involved in integrating web service with SalesForce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
• Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.
• Working with Operations Manager and users to determine business requirements, provide administrative support and design /implement solutions in Salesforce.com CRM.

Environment: Salesforce.com platform, Sales Cloud, Service Cloud Apex Language, VisualForce, Data Loader, Workflow & Approvals, Reports, ANT, Change Set, Custom Objects, Custom Tabs, Email Services, Security Control, Web Services, SOAP, UI, Eclipse, SOQL, SQL, Heroku, Jenkins.

Confidential

Salesforce Admin

Responsibilities:

• Carrying out Salesforce administrative work such as data entry, list uploading, list cleansing, reports, etc.
• Customizing the Salesforce platform to meet the company’s needs.
• Liaising closely with business analysts, project managers and developers to ensure that the Salesforce system is managed effectively.
• Creating and modifying reports and dashboards.
• Working closely with stakeholders to discuss and design new Salesforce enhancements.
• Keeping abreast of new CRM technology & innovations.
• Maintaining clear lines of contact with all colleagues.
• Developing customized solutions to complex IT problems.
• Identifying gaps between the businesses needs and standard application functionality.
• Documenting the business’s needs.
• Putting together Salesforce objects, fields, workflows, validation rules and profiles.
• Delivering Salesforce to staff as required.
• Executing test plans.
• Keeping up to date with procedure amendments.
• Handling specific Salesforce duties as assigned by senior managers.
• Manipulating and reformatting data.

Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Controllers, Service Cloud, Tableau,Sales Cloud, SQL Server, Security Controls Pages, Data Loader, HTML, Java Script, Eclipse, Windows XP.