SUMMARY

• Over nine (9) years of IT experience, with six (7) years as an SAP BW/BI application and two (3+) years as a ServiceNow developer. Also, I have over nine years of experience in IT procurement and three years in customer service.
• Experience in ServiceNow information and data architecture, requirements analysis, change management, problem management, service catalog, configuration management, reporting, discovery, release management, incident management, implementation, and support. Good interpersonal relations, highly dedicated, dynamic, adaptable, confident, malleable, well - organized, and able to communicate effectively across multiple functions within the team and organization to meet and exceed all requirements.
• Good knowledge of System UI, System Properties, and System Update Sets
• Experience in migrating the changes across various environments in ServiceNow using Update Sets
• Experience in the creation of workflow/flow design for Service Catalog items in ServiceNow
• Worked on configuring the Business Rules, Client Scripts, UI Policies, UI Actions, and SLAs in ServiceNow
• Vital skill set in the Service Now suite development, Web services, workflow/flow design
• Developed solutions using JavaScript, Web Services, and other web technologies to integrate ServiceNow with internal/external systems and tools
• Extensive experience in integrating ServiceNow with 3rd party tools.
• Capable of learning quickly and delivering solutions individually and as a team.
• Self-motivated Team player with excellent interpersonal and communication skills

PROFESSIONAL EXPERIENCE

Confidential

ServiceNow Developer/Scrum Master

Responsibilities:

• Facilitated various Scrum Ceremonies such as Sprint Planning, Daily Stand Up,Backlog Grooming, Sprint Review, and Sprint Retrospective.
• Experience working as a servant leader and empowering the teams by increasingtransparency, inspection, adoption, focus, courage, and respect.
• Created user story acceptance criteria to get buy-in from stakeholders and refined those stories with Scrum teams.
• Coach team members and train co-workers about Agile processes and frameworks to guard and support Scrum processes.
• Collaborates with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Guiding product owner in managing the product backlog
• Assists in addressing impediments that may limit a team's effectiveness and progress.
• Protected the Scrum team from internal and external distractions and ensured external influences did not affect the team's work for each sprint.
• Communicated and presented weekly updates to stakeholders and program managers.
• Experience working with Portfolio, Program Management, and development teams on designing and executing daily stand-ups.
• Excellent track record of working directly with customers and guiding customers to accomplish their vision using agile methodology.
• Facilitating discussions and conflict resolution while empowering the team to self-organize

Confidential

ServiceNow Developer

Responsibilities:

• Built and maintained various Service Catalogs based on server-side and client-side scripting, workflow/flow design, catalog forms, email notifications, etc.
• Performs end-to-end implementation from Requirement gathering to Go Live and Support
• Used Business Rules, UI Actions, UI Policies, and Transform Maps
• Deployment and maintenance of event management
• Building of various flows with flow designer/workflow
• Setting up discovery and mid-server configuration
• Initial system configuration and deployment
• Major hands-on work on Script includes transforming maps, Client scripts, Scheduled jobs, Business Rules, UI Actions, UI Rules, Access Control Lists (ACLs), UI Macros, workflow/flow design, and approval Tasks.
• Writing Data Sources, Transform Maps, and adequately analyzing Coalesce to avoid duplicates in ServiceNow by reviewing and performing Data Migration of CI Attributes for CMDB using import sets.
• Configure, Design, and Update Service Catalog and implementation
• Update and push the data into the application using Import Sets and Transform Maps
• Supported the platform manager in documenting, communicating, and continually improving the processes and policies that describe the use and administration of the ServiceNow platform and applications
• Configured the Email notifications for inbound and outbound. And given the desired conditions as to when the email needs to trigger and who receives it
• Managed imports of CI Application/Infrastructure data within the CMDB tables in ServiceNow.
• Implemented CMDB Bi-directional Web Services integration. It involves consuming Restful web services, publishing SOAP web services, and using Business Rules, Script Includes, UI Actions, and other ServiceNow scripting modules to support data synchronization and business logic.
• Set up multi-factor authentication to enhance user login security
• Proactively Monitor ServiceNow performance and processes with a focus on stability
• Maintaining and managing roles and Access Control Lists Create new catalog items in the Service catalog using the client’s requirements
• Worked with product owners to configure and customize the ServiceNow system, including workflow/flow design, forms, security, notifications, and others as required

Confidential

ServiceNow Developer Consultant

Responsibilities:

• Built and maintained various Service Catalogs based on server-side and client-side scripting, workflow/flow design, catalog forms, email notifications, etc.
• Performs end-to-end implementation from Requirement gathering to Go Live and Support
• Used Business Rules, UI Actions, UI Policies, and Transform Maps
• Deployment and maintenance of event management
• Building of various flows with flow designer/workflow
• Setting up discovery and mid-server configuration
• Initial system configuration and deployment
• Major hands-on work on Script includes transforming maps, Client scripts, Scheduled jobs, Business Rules, UI Actions, UI Rules, Access Control Lists (ACLs), UI Macros, workflow/flow design, and approval Tasks.
• Writing Data Sources, Transform Maps, and adequately analyzing Coalesce to avoid duplicates in ServiceNow by reviewing and performing Data Migration of CI Attributes for CMDB using import sets.
• Configure, Design, and Update Service Catalog and implementation
• Update and push the data into the application using Import Sets and Transform Maps
• Supported the platform manager in documenting, communicating, and continually improving the processes and policies that describe the use and administration of the ServiceNow platform and applications
• Configured the Email notifications for inbound and outbound. And given the desired conditions as to when the email needs to trigger and who receives it
• Managed imports of CI Application/Infrastructure data within the CMDB tables in ServiceNow.
• Implemented CMDB Bi-directional Web Services integration. It involves consuming Restful web services, publishing SOAP web services, and using Business Rules, Script Includes, UI Actions, and other ServiceNow scripting modules to support data synchronization and business logic.
• Set up multi-factor authentication to enhance user login security
• Proactively Monitor ServiceNow performance and processes with a focus on stability
• Maintaining and managing roles and Access Control Lists Create new catalog items in the Service catalog using the client’s requirements
• Worked with product owners to configure and customize the ServiceNow system, including workflow/flow design, forms, security, notifications, and others as required

Confidential

SAP BW/BI

Responsibilities:

• Experience in designing and implementing SAP Business Warehouse Business Intelligence (BW/BI) solutions
• Experience with SAP data modeling, schema management, content import and export, data provisioning technology
• Experience with SAP Business Objects (BOBJ) tools, development lifecycle on BW from design through implementation, and production support
• Experience with SAP BW Security concepts, including User Management, Roles, and Privileges
• Experience with technical planning, installation, upgrade, Operating Systems DB migration, and Unicode Conversion
• Developed several infocubes for various purposes
• Created info packages and loaded data into info providers for both 3.5 and 7.0 versions.
• Moved data from BW to PI using APD and custom ABAP code
• Developed several WebI reports based on different BEx queries
• Developed Dashboard based on BEx query
• Worked closely with the SAP Basis team to move data from the FTP site to the Application server and vice versa based on business requirements.
• Worked with cumulative and non-cumulative critical figures in BEx applications.
• Created several user exit variables for various BEx query needs
• Created several query variants in RSRT Tcode
• Transported various objects from the development server to QA and Production servers.
• Interacted with the management and business end-users to identify business requirements
• Managed and monitored data loads in the production
• Worked with BW Accelerator (RSDDV), version SAP NetWeaver BI 7.0. Operating System HP-UX.