Objective

• To associate myself with an organization, which will, provide me an opportunity to use my techno - functional skills, improve my knowledge and to be a part of the team that works dynamically towards the growth of the organization.

SUMMARY

• 12+ years of experience in Microsoft Dynamics CRM 2011, 2013, 2015, 2016, and Dynamics 365, Salesforce and .Net based solutions.
• Expertise in MSCRM Client/Server-side programming, Web Services, Workflows, Plug-in, Custom workflows, and JavaScript.
• Real time experience on upgrade of CRM from 2011 to Dynamics 365
• Worked on Ribbon customizations, Site map and solutions.
• Expertise in configuring security roles, business units, teams, and field security profiles.
• Good knowledge of Web Development skills like HTML, XML, CSS, JavaScript, jQuery, Ajax.
• Significant experience in Build deployment and preparing deployment guides.
• Hands on experience on Email Router, SharePoint, and Outlook Client configuration.
• Hands on experience in configuring,Power Apps, Dynamics portal with Dynamics CRM.
• Effort estimation for configuration, customization, and documentation.
• Preparing presentations for product overview, Training material for client and Presentations for driving CRP sessions
• Excellent written and verbal communication skills.
• Involved in demo on technical changes to the higher management during requirement gathering, proof of concept and the architecture review meetings

TECHNICAL SKILLS

Application: Microsoft Dynamics CRM 4.0, 2011, 2013,2015, 2016 and Dynamics 365 Agile Accelerator, Dell Boomi, NAV 2016, Power Apps.

Languages: C#, .Net, JavaScript, HTML, XML, CSS jQuery

Databases: Oracle, SQL Server 2008, 2012, 2012 R2

Tools: Azure DevOps, Power Apps, Ribbon workbench, CRM rest builder, Plugin Registration tool, Visual studio and OData Query builder

Reporting Tool: SQL Server Reporting Services (SSRS), SSIS, SharePoint.

PROFESSIONAL EXPERIENCE

Microsoft Dynamics 365 Consultant

Confidential, Austin, TX

Responsibilities:

• Worked on power portal, Created Webpages, entity form entity form metadata, web templates, web roles.
• Customized Microsoft PowerApps organizations Confidential the form, entity, relationship, reports, workflow, dialogs, and business unit/user role permission level.
• Experience or expertise developing and supporting Dynamics CRM 365 or similar CRM to include workflow customization, user administration, business rules, process workflows, reports, and dashboards.
• Developed solution documentation, flowcharts, layouts, design, diagrams, and code.
• Experience or expertise implementing the Microsoft Grants Manager Plus solution

Microsoft Dynamics 365 Consultant

Confidential, Irving -Texas

Responsibilities:

• Creating Rapid Start Packages to export NAV data for data migration into Salesforce for Customers, Items, Items Confidential Location, Sales Orders and Invoices Engages business stakeholders in value/process dialogue to develop requirements.
• Transforming raw NAV data to conform with Boomi Field Mapping for Data Migration
• Work with three data migrations (SIT, UAT and Go-Live)
• Manage daily creation of data for testing for smoke tests for Boomi.
• Attend and create transactions and documentation for smoke tests of NAV end points for Boomi.
• Research data variations from smoke, SIT and UAT variance and errors in Boomi from NAV.
• Develops solution documentation, flowcharts, layouts, design, diagrams, and code.
• Develop tools and document procedures required to manage and maintain the proposed design.
• Designed Model-driven Apps and used custom controls.
• Used components like site maps, entities, forms, views, charts, dashboards, business process flows.
• Identifies and mitigates potential problems and conflicts with Power Platform solution delivery.

Microsoft Dynamics 365 Consultant

Confidential, Plano - Texas

Responsibilities:

• Involved in design, planning and configuration phase for the migration and upgrade from Dynamics 2015 On premises to online Dynamics 365 Version 9.0.
• Engages business stakeholders in value/process dialogue to develop requirements.
• Development experience on Power Platform: PowerApps, Dynamics 365 CRM and Power BI
• Played a key role in developing Office Automation Processes within the Office 365 environment, designed to streamline the work process for a variety of business needs.
• Worked in customizing Microsoft DynamicsSolutions to enhance operational and business processes by building custom workflow, ribbon workbench, process flow, routing rules, role-based forms & java script.
• Customized Dashboards based on the custom reports and charts created.
• Upgrading the plugins and custom workflow libraries code to use the Microsoft Dynamics CRMSDK libraries, Messages etc.
• Wrote JavaScript, Custom workflows, and Plugin’s to achieve functionality.
• Develop tools and document procedures required to manage and maintain the proposed design.
• Used components like site maps, entities, forms, views, charts, dashboards, business process flows
• Developed responsive web and mobile apps out of box.
• Work independently on complex, non-routine tasks - under limited supervision.
• Created apps using entities and virtual entities in CDS in Apps
• Added role-based security and row level security to Apps data
• Identifies and mitigates potential problems and conflicts with Power Platform solution delivery.
• Replaced custom ASP.net pages with new entity forms and custom web resources. Worked Azure DevOps and Power Apps.

Microsoft Dynamics CRM Senior Developer

Confidential, Raleigh - North Carolina

Responsibilities:

• Implemented and customizing Service module
• Worked in customizing Microsoft DynamicsSolutions to enhance operational and business processes by building custom workflow, ribbon workbench, process flow, routing rules, role-based forms & java script to achieve Document verification and loan approval process features.
• Customized Dashboards based on the custom reports and charts created.
• Redesigned Dashboards, entities, fields, and forms.
• Involved in tenant-to-tenant migration.
• Involved in integrating CRMwith SharePointfor document management.
• Involved in upgrading, customizing, and configuring Dynamics365 Version 8.2 to 9.1
• Outlook Integration with Dynamics 365.
• Upgraded the JavaScript code written on Contact, Account, case, Products, Loan form to use the Latest framework components of Microsoft Dynamics CRMOnline.
• Upgrading the plugins and custom workflow libraries code to use the Microsoft Dynamics CRMSDK libraries, Messages etc.…

Confidential - Columbus, IN

Responsibilities:

• Implementing and customizing Marketing, Service and Sales module
• Involved in customizations through custom workflow, ribbon workbench, process flow, routing rules, role-based forms & java script to achieve the above features.
• Created new users in CRM as requested and maintained profiles and security roles
• Was responsible for the deployment during phase 1 across SIT, UAT, Production Environments and preparation of the deployment document
• Developed plugins, Custom Webpages, SSRS Report and Web services.
• Developed proof of concept using Dynamics service module and Unified service desk.
• Planned and designed strategy for the migration of data from previous CRM tool to current CRM tool.
• Worked on internal user workflow processes and using Task Factory along with SSIS to migrate data.
• Used ADX portals for creating the comprehensive customer platform.
• First point of contact for CRM business users and provided hands-on support to all departments that used CRM.
• Successfully designed CRM tool training material and conducted training for all sales teams in all regions of the world 200+ Users.
• Led functional departments through the requirements definition phase, designed and implemented CRM tool solutions along with documented policies, procedures, and best practices.
• These deliverables were aligned with the business needs of numerous functional departments and stakeholders.

MS Dynamics CRM Consultant

Confidential - Raleigh, NC

Responsibilities:

• The client had an in-house developed CRM. The project was to replace it with Dynamics CRM 4.
• My task was to gather requirements to develop contract life cycle, and use cases for views searches and work queues
• Implementing and customizing Service and Sales module.
• Involved writing Java script validations as per business requirement.
• Developed editable grid, Plug-Ins for custom business logic.
• Configured Reports, Dashboards, and sales literature.
• Maintained resources, equipment, and facilities.
• Delivered 5 subsequent releases all on-time and budget, meeting quality metrics.
• Provided Integration and E2E testing support after Data migration.

MS Dynamics CRM Consultant

Confidential - Alexandria, VA

Responsibilities:

• Involved in Customization and Configuration of Microsoft Dynamics CRM.
• Designed and built custom views, custom dashboards, templates, entities & workflows in the CRM.
• Successfully designed CRM tool training material and conducted training for all sales teams in all regions of the world; 65+ staff members.
• Served as Subject Matter Expert relating to the CRM tool business process, data entities, and relations to other systems.
• Planned and designed strategy for the migration of data from previous CRM tool to current CRM tool.
• Worked on internal user workflow processes and using Kingsway soft along with SSIS to migrate data.
• Ensured that business functional teams were aligned on the software application deliverables from design, process, and end user training/documentation.
• Maintained reports and dashboards in CRM tool.
• Migration of data fromExcelsource toCRMusing SSIS.

Senior Technical Consultant

Confidential - Columbus, OH

Responsibilities:

• Customized account and account related Custom entities, forms, and views.
• Customization of ribbons Team, Business Unit and Security Roles
• Configured E-mail router and outlook for MS CRM 2011.
• Modified Sitemap file to display all the related entities in navigation bar of Account record.
• Created Fetch XML for new report and modified fetch XML using BIDS to customize the report and import back to CRM.
• Pre- populating last created record data into new record form using JavaScript, CRM Web Services and XML object, thus saving time for the user to enter repeated data.
• Developed complex reports using SSRS and deployed into MS CRM.
• Created .NET plug-in to send an alert e-mail to all users who have not reviewed their accounts in last 60 days.
• Importing and exporting customizations between DEV, QA, and Production environments.
• Prepared requirement documents, training documents and security policy documents

Technical Analyst

Confidential

Responsibilities:

• Implementing and customizing Service and Sales module.
• Customized entities, forms, and views.
• Developed Plug-Ins for custom business logic.
• Created JavaScript functions to do client-side validations.
• Migrated Microsoft Dynamics CRM 4.0 customization to CRM 2011.
• Developed external SQL reports in SSRS and deployed into MS CRM.