SUMMARY

• Having 9 Years of IT experience with 5 years of strong experience in design, Development, communities, lightning component development, lightning locker services, classic to lightning migration and deployment of application using Force.com, Apex, Visual force and Cloud Computing based Sales force CRM, customization and development and 4+ years in Java.
• Experience in Administration, Configuration, Implementation (Soap API, Rest API and Metadata API as Call in and callout services) and Support of Salesforce CRM and Salesforce SFA applications.
• Experience in modifying Visualforce pages to support the Lightning Experience and good understanding of lightning mode and its features
• Strong in Aura Lightning framework with Applications, Components, Controllers, Stylesheets.
• Worked on Visual Flows and Process Builder to automate workflow actions based on the functional requirement.
• Designed various Web Pages in Visual Force for functional needs within Salesforce.
• Designed and developed Apex Triggers for various functional needs in the application.
• Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions and lightning components.
• Build Lighteningcontrollers with the AURA framework.
• Customized existing Visualforce to align with salesforce new Lightning UI experience.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Experience in using client side and server - side controllers in Lightning Design.
• Creating lightning pages using Web Component, controller, helper, style, documentation, render, design, SVG.
• Experience in building re-usable Lightning web components and using Lightning Framework.
• Involved in developing salesforce LighteningApps, Lightning Web Components, Controllers and Events.
• Good experience in developing salesforce Lightning Apps, Lightning Web Components, Controllers and Events.
• Implemented Salesforce Lightning Web Components for small set of users within the organization.
• Worked on both lightning frameworks Aura and LWC.
• Experience withSalesforce.com Sales Cloud, Service cloud, Community, and Force.com platform.
• Experience with the integrating SFDC and AppExchange partners such as MARKETO, CPQ/APTTUS (Config, Price & Quote)
• Experience in Apttus CPQ Configuration and involved in quoting and pricing, order management, product configuration.
• Created Custom objects for Quote and Quote lines and captured quote information for CPQ
• Worked with client side developers and business analysts in developing configuration models in theCPQworkflow.
• Experience withApttus CPQfor subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically withApttus CPQ.
• Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales Cloud, Marketing Cloud and Service Cloud.
• Involved in end to end QA and UAT testing and validation of CPQ including Products, Pricing, and Quoting etc.

TECHNICAL SKILLS

SFDC Technologies: Apex Classes, Triggers, Visual Force Pages, VF Components, Lightning, Flows, Communities, WORK.COM, SOQL/SOSL, REST API, JSON, SLDS

Languages: Apex, SQL, Java/J2ee

Tools: VS Code, Developer Console, Force.com IDE, Data Loader, Workbench, Postman, Check Marx, JIRA, Rally, Ant Migration Tool, Git & GitHub, Jenkins

AppExchange Products: Grid buddy, Apttus, Fieldtrip, SF Org Doctor.

Database: SQL Server 2008, Oracle, MySQL.

Web Servers: IBM WebSphere 4.x/5.x, Apache Web Server, Tomcat 6.x.

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Salesforce Lightning Developer

Responsibilities:

• Designed, developed, and deployed Apex Classes, Triggers, and validation rules for various functional needs in the application.
• Best Practices understanding of Coding Standards, Deployment, Apex, Visual Force, Salesforce Integration, Security implementations.
• Developed batch classes, Schedule Apex, HTTP callout, dynamic apex, single e-mail methods, mass e-mail methods, test classes, wrapper classes.
• Worked on Service Console Lightning application which contains multiple number of Lightning web components (LWC).
• Developed multiple number of Lightning web components (LWC) regarding service case console page.
• Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.
• Experience in Force.com Apex Classes, Apex triggers Integration, Visual force and Force.com API. Development using custom lightning web components (Aura and LWC).
• Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.
• Implemented Salesforce Lightning web components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.
• Developed applications visually using custom-built Lightning web components.
• Leveraging the rich features and flexibility of Salesforce Files from standard Salesforce objects and custom objects using the lightning framework.
• Utilized Salesforce Aura Lightning Experience Process Flows to automate Business process.
• Developed Lightning web components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used field level security along with page layouts to manage access to certain fields. Created Custom Objects and fields for transactional and contractual information.
• Used Field service lightning to complete field service tasks using core, Inventory management, preventive maintenance, pricing data model and SOAP API as per requirement.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Generated discover reports and presented campaign engagement statistics to business owners to direct future strategies and initiatives

Environment: Force.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, Triggers, Test Methods, Debugging, Web Services, JavaScript Remoting, Remote object, Angular JS, Escalation Rules, Assignment Rules, Record Types, Service Cloud, CRM

Confidential, Sunnyvale, CA

Salesforce CPQ Developer

Responsibilities:

• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked on Apttus CPQ configuration and integration and responsible creating TDDS, finalizing design & implementation on salesforce security model of access control and data visibility using uses roles, profiles, permissions, public groups, queues, OWD, sharing rules etc.
• Worked on the core enterprise service cloud salesforce projects spanning across multiple salesforce instances within legal and financial & risk bus & have also administered the salesforce environment.
• Created Test Case, Test Plan Document for Project Modules Cases using ALM, HP Quality Center.
• Worked on integrating doc-u-sign with salesforce for emailing the envelopes to the members and configured doc-u-sign end-to-end.
• Worked on integrating Salesforce with 3rd party products, ideally using web services on REST API based integrations.
• Configured product and pricing setup using CPQ/Product consoles, which include price ramps, Price Matrix, Price Rulesets, price list items, tiered pricing, and asset pricing.
• Involved in CPQ (Configure, Price& Quote) design, mapped to the Salesforce custom objects, and involved in Apttus Advanced Workflow Approvals.
• Created CPQ process using Apttus CPQ and CL AppExchange tool in Quote.
• Created Community, Enabled Community Users, Profiles and Access
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Worked extensively in force.com sites with Customer community.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visual force, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle.

Confidential, Arlington, VA

Salesforce Developer

Responsibilities:

• Worked closely with sales team and Business Analyst and performed detailed analysis of business and technical requirements for maintaining Sales and Service clouds.
• Customized Reports & Dashboards for business users and managers, developed custom reports.
• Implemented Web-to-Lead, Email-to-Case for capturing Salesforce Leads and Emails created via web and emails received from customers.
• Actively participated in testing of the application by writing test classes.
• Add/Build/Configure/Maintain all aspects of Salesforce instance in Sandbox and Production environments
• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.
• Created Various Roles, Profiles and Page Layouts and Configured the Permissions based on the hierarchy requirements of the organization.
• Used Eclipse based Force.com IDE and Change Sets to deploy Apex code.
• Participated in analyzing the Requirements, preparing the Design documents based on the specifications and Developing and Maintaining the application.
• Worked on Agile methodology.
• Created Tabular, Summary, Matrix and Joined Reports using standard and custom Report Types.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Developed custom objects, Fields, Dependent Pick list values, validation rules, Page layouts, Search Layouts and Tabs.
• Develop Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created Workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

Environment: Apex code, Reports & Dashboards, Visual force pages, Lookups, Master-Detail-Relationship, Workflow rules, SOQL, SOSL, Governor Limits, Data Loader, Governor Limits.

Confidential, Seattle, WA

Salesforce Admin

Responsibilities:

• Ensure reporting is created and structured to inform Management on the performance of teams and the businesses
• Ensure reporting is created and structured to provider Management on the health of teams and the business
• Develop effective data management processes and data governance
• Performs routine Salesforce data management/cleanup tasks
• Manage all ongoing projects related to Service Cloud including interfacing with development and/or IT teams
• Create and maintain system documentation for fields, processes and workflows
• Create profiles and permissions documentation, governance framework, data mapping, and reporting and dashboard building
• Gathered Business and Functional Requirements (BRD, FRD), during JAD sessions, interacted with the stakeholders, developers, Project Manager and SME’s to formulate Business Processes.
• Determined and documented the As-Is and the To-Be (future) business process flows.
• Worked in Cross Functional team environment, served as a liaison between SME’s, Project Manager, and stakeholders to ensure accuracy in the SFDC implementation and other business requirement.
• Worked as Production Support to help end-users in Login issues, workflows, reports and dashboards, and scheduling processes.
• Implemented the web to lead functionality and setup the templates for the auto response emails.
• Set up partner portal where partners used Salesforce CRM to submit their deals for registration.
• Imported data using Import Wizard, Apex Data Loader for obtaining Lead and Contacts information.
• Used sandbox mode for testing and migrated the code to the production instance in installments.
• Optimized the Service Cloud to measure the impact of new product releases, including whether they are increasing or decreasing the number of calls for support.
• Designed and developed User Interfaces for Sales Force users as per requirements.
• Created search layouts to organize fields, custom links, related lists, and other components on record pages.
• Enabled chatter feeds for sharing information within the Sales teams.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in, Windows XP, HTML.

Confidential, Connecticut

Java Developer

Responsibilities:

• Involved in Java and J2EE Technologies includes Core-Java, Multi-threading, JDBC, Servlets, JSP.
• Responsible for Modification of existing applications to add new components and features emphasizing maintainability, reliability, scalability and performance, Integration of Web Applications.
• Developing popular open source technologies and frameworks like Struts, ORM-Hibernate.
• Implemented Web Services Development using Apache-Axis.
• Ability in testing the software with appropriate test cases.
• Analysis and preparation of System Requirement Document and Design documents.
• Discussions with clients on customizing existing product.
• Integration of new modules with existing application.
• Coding and Module Testing and end-to-end Application Testing.
• Developed the Code as per the requirements.
• Involved in developing the JSF / Rich faces pages.
• Unit testing and integration testing of owned use cases.
• Implemented Web Services (WSDLs) using Jax Ws.
• Tested WSDLs Using SoapUI.
• Development of Business logic using Seam Framework.
• Implementation of UTP Test cases.
• Responsible for writing Server side validation using JSF.
• Functional Testing and Bug fixing.

Environment: Java, JSF, Web sphere 5.2, WSAD 5.0, Teradata, JSP, Servlets Jax WS, SoapUI, UTP Test cases.

Confidential, San Jose, California

Java Developer

Responsibilities:

• Worked on agile approaches, including Test-Driven Development and Scrum.
• Provided end-to-end support for Enterprise Architectures, from requirements analysis and process modelling with IBM Rational Rose.
• Developed business objects, request handlers and JSPs for the Project I site using JAVA (Servlets).
• Developed dispatcher Servlets class to handle all the requests matching the URL pattern
• Designed an ER Diagram for all the databases using the DB Designer an Open Source Tool.
• Responsible in providing UAT and Production support for Application.
• Developed dispatcher Servlets class to handle all the requests matching the URL pattern
• Developed and Used the Eclipse Web perspective to develop, edit and debug applications in Eclipse.
• Created and executed Test Plans using Quality Center by Test Director.
• Mapped requirements with the Test cases in the Quality Center.
• Extensive experience in OOA and OOD techniques using UML in Rational Rose and RUP (Rational Unified Process)
• Created test cases and ran test cases in Mercury quality center test directory.
• Involved in High level estimation of project schedules, project time lines and project deliverable meetings.
• As a part of Deliverable material created System Administration guide and created User Training Guide.

Environment: Java, Oracle Application Server, J2EE, Struts, MySQL, Agile Development.