SUMMARY

• Dynamics 365 Developer with over 8 years of experience in Customer Relationship Management software. Integrated CRM systems to investment management, life insurance, marketing automation, document management, and other business critical systems. Accustomed to communicating efficiently and articulately with executives, managers, users and developers in for - profit, non-profit and government organizations.
• Around 8 years of experience in Microsoft Dynamics CRM versions D365, 2016, 2015, 2013, 2011, including application features and functionality, requirements gathering and design discussions, configuration and customization, Deployment and Administration.
• Expertise in MS CRM Upgrading Microsoft Dynamics CRM from versions, 2016, Dynamics 365(CE).
• 3 Years of Expertise in Power App / Dynamics Custom Portal Development using front end java script frameworks.
• 2 Years of expertise in Application Development using Canvas Apps.
• Expertise in Power App Flows, AZURE Logic Apps and Azure Functions.
• Design and develop SharePoint master pages and create new SharePoint web content
• 3 Years of expertise in Microsoft Azure and Application Development and Hosting using Azure Cloud.
• Expertise in CI/CD Pipeline Configuration and Administration using Azure Dev Ops.
• Pleasant experience on SSRS (SQL Server Reporting Services), Dashboard customization with complex charts built from SSRS and Power BI.
• 2 Years of expertise in web application development using ASP.NET, C#.Net, Java Script, Angular JS, Entity Framework, WEB API & Hibernate.
• Experience in developing Microservices using ASP.NET core.
• Hands on experience in developing WCF services, Restful Services, & SOAP.
• Extensive experience on configuration management tools like Azure Devops, TFS, SVN and GitHub.

TECHNICAL SKILLS

Operating Systems: Windows family

Web Technologies/Programming Languages: ASP.NET, C#.NET, VB.NET, ADO.NET, NodeJS, ReactJS, Angular JS, jQuery, WCF, Bootstrap, Typescript, Web Services, RESTful Web Services, WEB-API

RDBMS: SQL Server, Oracle with Toad, MS Access, DB2, MYSQL

CRM: MS Dynamics CRM 365 (CE),2016,2015,2013 and 2011

Reporting Tools: Power BI, SSRS, Qlik View

ETL: SSIS, Scribe, Informatica Cloud

PROFESSIONAL EXPERIENCE

Confidential

Microsoft Dynamics CRM 365 Senior Developer

Environment: Microsoft Dynamics 365, ASP.NET, C#.NET, Angular JS, Type Script, XML, SQL Server 2012, SSRS, JSON, Web-API, jQuery, Informatica, Power Automate, Azure Logic Apps, Power BI

Responsibilities:

• Analyze the requirement and do High level and Low-level architectural design.
• Involved in story discussion with Business System Consultant and Client to create stories for each Sprint.
• Design and customize CRM forms, ribbons, site map, workflows, Dialogue.
• Written extensive angular customizations for encircled UI.
• Implemented Unified Apps for Specific Business Units
• Developed Cloud based informatica jobs for data migration of Go-Ride Mobile App Data to CRM.
• Code review of plug-in, custom workflows and custom Asp.net MVC Application (ISV).
• Design and develop custom Plug-in and workflows.
• Worked on Fetch XML for query expression.
• Worked on plug-in and workflows depends on business requirement.
• Worked on Managed and Unmanaged solutions.
• Worked on SSIS and Scribe packages for importing and exporting data.
• Worked as per Sprint using Agile Methodology.

Confidential, Austin

CRM Consultant

Responsibilities:

• Extensively worked on Microsoft Dynamics CRM 365 CRM Customizations.
• Store, retrieve, and manipulate data for analysis of system capabilities and requirements.
• Develop SQL scripts to verify the data populated in Database and checked successful transaction.
• Develop and direct software system testing and validation procedures, programming, and documentation.
• Performed Dev planning, analysis, design and execution in Agile methodology by understanding the product backlog, sprint iterations, scrum session, stand up calls with offshore and defect triage.
• Test and deliver effective CRM Solutions by creating and using design specifications,test scenarios and associated documentation.
• Develop and deploy plugins using C#, CRM SDK Creating Custom Entities, Custom attributes for individual business units in Dynamics CRM, per their business process Customized Workflows and Plugin for automated processes, based on requirement from department to increase visibility and efficiency.
• Calling Dynamics REST web services from JavaScript.
• Designing the front end of application, using JavaScript and AngularJS.
• To generate weekly, monthly and yearly business reports and developing SSRS reports for business.
• Once development is done, the work must move for testing and production, create unmanaged solutions and move them from once instance to another instance
• Perform customizations and configuration of Microsoft Dynamics CRM 365(CE)
• Work with IT team to develop and maintain materials.
• Supports the application when the production is down and besides development working as support for the tickets raised and, in the meantime, will give customers the workaround to run the application in downtime.
• Responsible for the design, development, and on-going support of custom applications and objects within Microsoft Dynamics CRM.
• Perform CRM application testing of configurations and customizations.

Environment: MicrosoftCRM365/2015,CRMSDK, Microsoft SharePoint, Microsoft .NET, C#, SSRS, SQL Server, Entity Framework, Visual studio 2017/15, VB.Net, JavaScript, Angular JS, jQuery, HTML, CSS.

Confidential, AL

CRM Consultant

Responsibilities:

• Configure and implementCRMfunctional and application modules, encompassing sales and Service.
• Implemented workflows and business process flows to automate and enhance sales process.Wrote, debugged and deployed plug-ins using Visual Studio and C#Developed Duplicate detection rules to prevent Duplication
• Customize Dynamics CRM entities, create multiple forms (security based) on entities, add custom JavaScript on form events, and add web resources, navigation links to achieve the business Power Apps Cloud requirements.
• Worked on setting up relationship between System & Custom entities
• Used CRM web service Power Apps and Java Script developed a custom service using WCF to provide extended functionalities to design and customize CRM forms, ribbons, site map, workflows, Dialogue etc.
• Used Advanced Find feature of MS Dynamics CRM 365 and created multiple Azure views of API services T-SQL System entities
• Generated Sales Reports for statistical analysis of data at AJAX user level using SSRS
• Installed and Power BI configured MS Dynamics CRM 365 system for development and Ui testing, SOAP Protocol configured Oracle 11g Migrating server
• Used MS DynamicsCRMSDK, WebApi, and Fetch XML to interact with data from theCRMsystem
• Hands on development of Plug-ins, Work flows, UI pages, web resources, designing OData and Fetch XML to communicate with CRM.
• Developed dynamic reports usingCRMreporting interface and SSRS and deployed it on theCRM that were used in the application depending on roles.
• AdministerCRMsecurity rights and user/group roles across all business lines.
• Support theCRMteam on projects and production support.
• Involved in bug fixes/upgrades, unit testing and integration testing.
• Assist users with day-to-day issues, problems and questions.
• Involved in deployment of the application in the production and maintained postproduction activities.

Environment: Microsoft Dynamics CRM2016, C#, WebApi, JavaScript, SQL Server, SSRS, XML, HTML, CSS.

Confidential, Pittsburgh

CRM Consultant

Responsibilities:

• Configure and implement CRM functional and application modules, encompassing sales, Marketing, Service.
• Creating documentation to define workflow and requirements and implementing custom workflows into business process to automate and enhance sales process.
• Wrote, debugged and deployed plug-ins using Visual Studio and C# to coordinate the Customer Account and Employee entities
• Developed Duplicate detection rules to prevent Duplication in Cross entities.
• Used MS Dynamics CRM SDK, WCF, and LINQ to interact with data from the CRM system
• Developed dynamic reports using CRM reporting interface and SSRS and deployed it on the CRM that were used in the application depending on roles.
• Built Interfaces to consume various Web Services used foruser/application specific data (Oracle databases)
• Involved in bug fixes/upgrades, unit testing and integration testing.
• Involved in deployment of the application in the production and maintained postproduction activities.

Environment: Microsoft Dynamics CRM 2015, C#, WCF, JavaScript, SQL Server, SSRS, XML, HTML, CSS.

Confidential, NYC

CRM Consultant

Responsibilities:

• Configured Microsoft Dynamics CRM and Customized (Entities, Custom Attributes, Custom Views and Forms), as well as Dynamics CRM application development using CRM SDK.
• Configured plug-ins and custom workflow activities consuming CRM Services using CRM SDK and wrote unit testing cases to ensure processes get expected results.
• Customized Microsoft Dynamics interfaces using JavaScript and also, for client-side data validation.
• Used JQuery $. ajax to perform requests against the Microsoft Dynamics CRM web services and handled the response message.
• Customized CRM command bar (ribbon) using Ribbon Workbench.
• Followed agile based methodologies and used Team Foundation Server (TFS) as agile tools for the project.

Environment: Microsoft Dynamics CRM 2013, C#, ASP.Net, WCF, JavaScript, SQL Server

Confidential

CRM Consultant

Responsibilities:

• Involved in implementing Microsoft Dynamic CRM 2011
• Followed Sure Step agile based methodologies for the project.
• Involved in creating/updating custom entities, forms, and views in MS Dynamics CRM
• Customized Microsoft Dynamics CRM 2011 interface using CSS, customizing plug-ins.
• Used ASP.Net, AJAX, and JavaScript framework to create UI and bind the data from business layer.
• Involved in bug fixes/upgrades, unit testing and integration testing.
• Involved in deployment of the application in the production and maintained postproduction activities.
• Imported bulk data. Created CSV files for each entity and assigned ownership to different users.
• Doing the initial setup of Production environment in order as creating Business Units, Roles, Territories, users and then importing accounts with assigning ownership.
• Configured Microsoft Dynamics CRM and Customized (Entities, Custom Attributes, Custom Views and Forms), as well as Dynamics CRM application development using CRM SDK.
• Automated Marketing module to send on-demand bulk e-mails, track responses and schedule campaigns to their customers with a forthcoming event detail.

Environment: - Microsoft Dynamics CRM 2011, C#, JavaScript, SQL Server, SSRS