SUMMARY

• Salesforce Developer and Release Manager Certified consultant with eight years of experience in Salesforce Sales Cloud, Service Cloud, Community cloud and exposure towards Marketing Cloud.
• Have good work experience on Salesforce Classic, Salesforce Lightning, and Lightning App Builder.
• Experience in Creating Custom Objects, Custom fields, Standard fields, Formula fields, Page layouts, Custom Tabs, Standard Tabs, Reports, Dashboard, Workflow, Process Builder and Email Templates.
• Extensive business knowledge and customization experience on various salesforce.com standard objects: objects: Leads, Accounts, Contacts, Opportunities, Reports & Dashboards.
• Experience in migrating some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Experience and Expertise with Lightning framework, Build lightning, Aura components.
• Experience in complete security model by using profiles, permission sets, organization wide settings, owner based sharing rules, criteria based sharing rules, manual sharing, account teams, opportunity teams.
• Build and maintain reports and dashboards to support users and provide analytics for business needs.
• Experience in gathering the requirements from the stakeholders and refining those requirements using stories.
• Supporting the stakeholders with the requested reports and Dashboards.
• Expertise in developingApexclasses, Controller classes andApexTriggers on Force.com platform to customize application according to the functional needs.
• Experience with managing the complex Data Experience in Integrating App Exchange Applications withSalesforce, Informatica On Demand, Mass E - Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, working with different aspects of Web Services (XML, WSDL, SOAP, REST, SSI) & web integration with SDFC.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
• Experience in different Salesforce.com environments such as sandbox and production environments.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Community Cloud, Marketing cloud, Call center, Chatter & App-exchange applications.
• Experienced and Expertise with Lightning framework.
• Experienced in migrating some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Gathered information from various sources and evaluate them according to the client’s need.
• Experienced in analyzing business requirements, Understanding Entity Relationship diagram and implementing them to Salesforce Custom Objects, Junction Objects, Master-Detail relationships, Look-Up relationships.
• Experience in Administration, Configuration, Implementation and Support on Salesforce.com platform.
• Experience in Designing custom formula fields, field dependencies, validation rules, workflow rules and approval processes for automated alerts, field updates and email generation according to application requirements.
• Experience in scheduling the release’s for the team based on the release calendar.
• CI/CD tools integration, Copado, Autorabbit Flosum access, deploying using Flosum.
• Flosum to JIRA integration.
• Strong knowledge on Service Cloud concepts such as Knowledge, Case Management, and Live Agent Chat.
• Good experience in implementing Sharing rules, permission sets, Field level Security, and Record-level Security.
• Experience in Managing User accounts, Profiles, Permission sets, Roles.
• Expertise in Release management, including preparation and deployment ofSalesforcePackages as well as maintaining version control.
• Strong knowledge in developing web applications using HTML, CSS, JavaScript, and JQuery.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force, Pages/Components, Apex Web services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Force.com Explorer, Force.com Data Loader, Force.com Excel Connector,Force.com, Salesforce marketing cloud, Platform (Sandbox and Production),Migration Tool, SAAS, PAAS, Service, Cloud, Sales Cloud, Jitter Bit, IntelliJ IDEA.

Languages: C, C++, Java, APEX.

Web Technologies: HTML, DHTML, CSS and JavaScript, XML.

Methodologies: Agile, Scrum, SDLC, Waterfall

Databases: Oracle, Microsoft SQL Server, MySQL & PL/SQL

Tools: / IDE Git, GitHub, IntelliJ IDEA, Eclipse and Force.com Eclipse IDE.

Office Tools: Microsoft Project, MS Visual Source Safe, MS Visio, MS Office

Operating Systems: UNIX, Windows XP/ VISTA/7/8/ NT/ 2000/ 2003

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Salesforce Analyst/Release Manager

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Perform the roles of Technical Analyst, Lead Developer, Release Manager (CI/CD), Salesforce.com Administrator / Implementer in the organization.
• Leading a team of four including release management, interacting with web development teams, stakeholders on a daily basis for Business requirements.
• Gathering requirements from stakeholders, defining them into stories and assigning them to the resources and tracking the updates using JIRA.
• Perform weekly Data Export.
• Implementing projects in Service Cloud, Community Cloud.
• Involved in gathering business requirements, functional requirements transforming to system requirements with better implementation strategies and efficient business/system logic.
• Excellent knowledge of the native Salesforce reporting and dashboarding functions, including Custom Report Types
• Serves as subject matter expert to end-users to meet growing business needs. Implementation of new enhancements including creation of custom objects, workflows, email alert templates and reports as needed.
• Develop and create custom dashboards & reports from joined objects and tables
• Experience in working on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Managing a team of five which involves in multilevel troubleshooting issues, assigning tasks etc.
• Used WorkBench for insert, update and bulk import or export of data fromSalesforce.com S-Objects Used it to read, extract, and load data from comma separated values (CSV) files.
• Created workflow rules and defined related tasks, time-based workflows, email alerts, field updates to implement business logic.
• Involved in developing New Lightning Application.
• Developed Aura, Lightning Compnents using Apex classes, Controllers, Handlers etc.
• Wrirting the test cases with more than 85% of code coverage.
• Maintaining the production code coevereage above 75%.
• Designed and Developed custom components, custom Apex classes and triggers, bug and fixes, user support, validations, process builder processes, custom objects and fields, security cleanup, etc. In which projects include Chapter Leader Community and the Welfare Fund Contact Center launch.
• Implemented Flosum for the deployment of features from Sandboxes.
• Created development policy for the whole team and moved from change sets to Flosum Patches.
• Using Pipelines, Swimlanes to define the process of deployments using Flosum.
• Using piplelines scheduled the deployments.
• Performed the relases based on the release calendar.
• Perforning the code review for the team using Flosum.
• Performing Org comparision, scheduled deployments, Peer review, branching strategies etc with Flosum.
• Performed scheduled deployments, Impact Analysis, Code reviews for the team.
• Migrating existing Aura Components and Visual force page to lightning web components.
• Involved in designing, developing, troubleshooting community in salesforce community. Setting up users in community using Work Bench bulk upload, then activating the community profiles.
• Developed custom lightning components as a part of Lightning migration.
• Maintenance of installed Managed Packages in Lightning using Apex.
• Built validation rules and a process builder process that were instrumental in data cleanup for leads and cases, which includes process required a status change at every stage of a case. This process continues to help improve case quality for all users across the Company.
• Liaison for the Information systems department to gather the integration between salesforce, Jitter Bit for the daily data roll out.
• Designed Campaign tab component in service console with limited business and functional requirements.
• Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels
• UsedSOQL& SOSL for data manipulation needs of the application using platform database objects.
• Performeddatamigrationfrom Legacy Systems usingDataLoader, Jitter Bit, Work Bench.
• Developed product capabilities using Force.com,APEX, and Visualforce.
• Managing day-to-day case management issues with members and user’s and ranking top 3 in handling and providing services to users in the company.
• Managed social studio and advertising studio using the marketing cloud and worked with the marketing cloud connect integration management.
• Created custom landing pages and approval pages.
• Responsible for all Unit testing, UAT testing, deployments which includes self changes and team changes all the org’s.
• Followed Agile Methodology to develop the application.
• Performed profile, role clean up over the org’s from sandbox’s to production.
• Involved in customizing records types, tabs, list views, queues, transaction and column fields, page layouts, forms, web site themes, site categories and setup configuration
• Involved in Configuring following Standard Objects: Accounts, Opportunity, Activities
• Worked on AMP scripts while creating email templates.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Implemented Single Sign on (SSO), Email relay, login IP ranges and setup the password policies for the organization.
• Assisted the client with staging and deploying email campaigns within Marketing Cloud.
• Worked with vendors in assisting on building journeys and custom hub exchange connector.
• Created account, data extensions, users, and business units via API.
• Involved in trouble shooting Configuration Issues.
• Designed and deployed Custom tabs, buttons, validation rules, triggers, Approval Processes and Auto-Response Rules for automating business logic.

Environment: Saleforce.com platform, Salesforce Administration, Configuration, Apex Language, Triggers, Visualforce (Pages, Component & Controllers), WorkBench, SOQL, JavaScript, Social Studio, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Agile, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, Flosum, JIRA, ITSM.

Confidential, New York, NY

Salesforce Release Manager/Developer/Admin

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Gathering requirements from stakeholders, defining them into stories and assigning them to the resources and tracking the updates using JIRA.
• Performed the roles of Salesforce.com Administrator / Implementer in the organization.
• Configured Sales Force Automation (SFA) for account management, opportunity management, account and contact management and data quality management.
• Implemented projects related to Service Cloud, Sales Cloud, Community Cloud.
• Configured remote site settings for web service end points.
• Created workflow rules and defined related tasks, time-based workflows, email alerts, field updates to implement business logic.
• Involved in developing New Lightning Application.
• Involved in the architecture, design, troubleshooting for the Community Cloud related to benefits etc.
• Developed custom lightning components as a part of Lightning migration.
• Upgraded some Apps from salesforce Classic to lightning experience to develop rich user interface and better interaction of pages.
• Using Pipelines, Swimlanes to define the process of deployment.
• Using piplelines scheduled the deployments.
• Performed scheduled deployments, Impact Analysis, Code reviews for the team.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Maintenance of installed Managed Packages in Lightning using Apex.
• Assisted the team in deploying the changes using Change sets and also with the integration tools.
• Expereinced in resolving pre and post production issues.
• Performed the relases based on the release calendar.
• Identifying the dependencies for the deployment.
• Managing project releases from user stories through to production via change sets and Jira.
• Release Manager responsible for all Salesforce releases to multiple instances. This also included moving code and configuration between development, QA/Testing sandboxs during the development/configuration/testing stages prior to moving to production.
• Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.
• Working on adjusting and rebuilding some visualforce pages to work in Lightning framework and created new lightning Aura components.
• Wrirting the test cases with more than 85% of code coverage.
• Maintaining the production code coevereage above 75%.
• Used Data Loader for insert, update and bulk import or export of data fromSalesforce.com S-Objects Used it to read, extract, and load data from comma separated values (CSV) files.
• UsedSOQL& SOSL for data manipulation needs of the application using platform database objects.
• Performeddatamigrationfrom Legacy Systems usingDataLoader, Jitter Bit, Work Bench, DataLoader.io, and Import Wizard.
• Develop and create custom dashboards & reports from joined objects and tables
• Experience in working on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed product capabilities using Force.com,APEX, and Visualforce.
• Used AMPScript, ExactTarget API along with REST API and SOAP API.
• Managed social studio and advertising studio using the marketing cloud and worked with the marketing cloud connect integration management.
• Created custom landing pages and approval pages.
• Followed Agile Methodology to develop the application.
• Involved in customizing records types, tabs, list views, queues, transaction and column fields, page layouts, forms, web site themes, site categories and setup configuration
• Involved in Configuring following Standard Objects: Accounts, Opportunity, Activities
• Worked on AMP scripts while creating email templates.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Implemented Single Sign on (SSO), Email relay, login IP ranges and setup the password policies for the organization.
• Assisted the client with staging and deploying email campaigns within Marketing Cloud.
• Worked with vendors in assisting on building journeys and custom hub exchange connector.
• Created account, data extensions, users, and business units via API.
• Involved in trouble shooting Configuration Issues.
• Designed and deployed Custom tabs, buttons, validation rules, triggers, Approval Processes and Auto-Response Rules for automating business logic.

Environment: Saleforce.com platform, Salesforce Administration, Configuration, Apex Language, Triggers, Visualforce (Pages, Component & Controllers), Data loader, SOQL, Salesforce.com Data Loader, JavaScript, Salesforce Marketing Cloud, AMPScript, Social Studio, Rollup Helper Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Agile, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, Eclipse IDE Plug-in

Confidential, Boston, MA

Salesforce Developer/ Admin

Responsibilities:

• Implemented Service, Community and Sales Cloud.
• Interviewed the end users, obtained requirements thereby designed, implemented, unit tested, maintained, and troubleshoot the application.
• Performed the relases based on the release calendar.
• Experience in performing the component releases using CI/CD tools.
• Involved in maintating, troubleshooting for the community cloud designed for vendors.
• Worked with Lightning Design System, Lightning App Builder, Lightning Component -Framework, Lightning customizations, Lightning CSS framework.
• Used refined global search inLightningby developing Apex classes and Controllers.
• Usedlightningdesign systems frame work in visual force pages to make thelightningUI.
• Administering the SalesForce.com configuration, functionality of Salesforce CRM. Functions include but are not limited to: configuration, Standard and Custom reports and dashboard development
• Created custom objects, Fields, Triggers, workflows and validation rules to manage information on products, orders, and vendors.
• Generated Visualforce pages utilizing custom controllers in combination with controller extensions to facilitate order entry and returns.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Experience in aura framework, Lightning Components and Salesforce Lightning Design System.
• DevelopedApexClasses,ApexTriggers, Components, Visual force Pages and Controller classes for various functional needs in the application.
• Develop and create custom dashboards & reports from joined objects and tables
• Experience in working on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Used AMPScripting embed within HTML emails and SMS messages to control the content.
• Build Apex classes implementing SOQL statements within Force.com IDE to manage interaction with the database.
• Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud
• Involved in customization and development of their Marketing and Sales Cloud Applications.
• Involved in client management, security, access management, workflow set-up, importing and exporting data from Excel, Flat files other database applications, data cleaning, marketing campaign integration, analyze and install apps using Force.com AppExchange.
• Performed the full continuum of network administration functions including installation of network system and communication systems, monitoring the operation of Bes server, Active directory, Exchange server 2007, and DHCP, and developing and maintaining documentation and information needed to manage traffic and optimize network performance.
• The UI layer of the app was built using JavaScript and HTML.
• Ensured full-service user support while maintaining and promoting practices which contribute to a secure, efficient, reliable communication environment.
• Worked as Salesforce admin support governing user account creation, rmation setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup
• Created and tracked tickets promptly, and escalated internal and vendor issues with solutions.
• Involved in Configuring Workflow Rules, Custom Objects, Applying Sharing & Security Rules, Handling Page Layouts, Related List.
• Using Pipelines, Swimlanes to define the process of deployment.
• Using piplelines scheduled the deployments.
• Performed scheduled deployments, Impact Analysis, Code reviews.
• Ensured system consistency and reliability through constant testing, debugging, and evaluating operating systems and application software.
• Provided the initial investigation and root-cause analysis on user reported system issues and assisted in implementation of recommendations to prevent recurring problems and incidents.
• Configured and maintained the protection of the network system and database.
• Being a Strong team player with service-oriented attitude and customer focus, with community minded coordination.

Environment: Saleforce.com platform, Lightning, Apex Language, AMPScripting, Triggers, Visual force (Pages, Component & Controllers), Data loader, Jitter Bit, Salesforce.com Data Loader, SOQL, Rollup Helper Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Social Studio, Agile, JavaScript, Salesforce Marketing Cloud, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, Eclipse IDE Plug-in.

Confidential

Salesforce developer/Admin

Responsibilities:

• Involved in Standard solution and business processes used by Broker and Agent all Sales Channels, Operations, and Support Teams Administrator
• Performed Administrative functions including but not limited to User management, Configuration, Customization and Data Management.
• Primary Point of Contact for day- to-day User requests, Managed operational requests and troubleshooting issues working with Internal Client
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Developed Lightning Component Framework and built Lightning component using aura framework.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamicSOQL, SOSL and DML queries.
• Parallel integration to enable parallel processing between Legacy and Salesforce.
• Automated Credit Card Processing and Agent Revenue Recognition in Zuora.
• Seamless Product/Order management and Fulfillment providing quicker time to market for new and enhanced products in Oracle Big machines.
• Automated email workflows with HTML Emails
• Lead data imported into Salesforce from Eloqua
• Common platform used across Agent user groups providing greater visibility of customer ordering habits, trouble calls, and data sharing between various teams.
• Enhanced fulfillment services eliminating several legacy systems and recurring the overall technology footprint on the user’s desktop

Environment: Saleforce.com platform, Apex Language, SOQL, VisualForce (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows